Ticket #12
•
Created 2 hours ago
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By Nguyễn A
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Via Zalo
Feedback Details
Content
Water is leaking from the bathroom ceiling. The leak started 3 days ago and has gotten worse. There's water damage on the ceiling and water dripping onto the floor. I've placed a bucket but need urgent repair. The apartment is Sunrise A1, Floor 12, Unit 1205.
Customer
NA
Nguyễn A
nguyen.a@email.com
Product
apartment
Sunrise A1
Floor 12, Unit 1205
Tags
Plumbing
Urgent
Water Damage
Interaction History
edit_note
Note
2 hours ago
Contacted customer to schedule inspection. Customer available tomorrow 2-4 PM. Will send maintenance team to check the ceiling leak. Need to coordinate with building management for access to the unit above.
attach_file
inspection_photo.jpg (2.3 MB)
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Status Change
5 hours ago
Pending
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Processing
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Assignment
5 hours ago
Assigned to Staff User for handling
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Transfer
1 day ago
Kỹ thuật
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CSKH
"Đã kiểm tra kỹ thuật, cần CSKH liên hệ khách hàng để sắp lịch sửa chữa"
edit_note
Created
2 days ago
Feedback created via Zalo channel. Auto-assigned to CSKH department.
Attachments
3 files
| File | Collection | Size | Uploaded By | Date | |
|---|---|---|---|---|---|
|
image
inspection_photo.jpg
image/jpeg
|
customer_evidence | 2.3 MB | 2h ago | ||
|
description
repair_estimate.pdf
application/pdf
|
general | 1.1 MB | 1d ago | ||
|
check_circle
proof_fixed.jpg
image/jpeg
|
proof_of_resolution | 3.8 MB | 3d ago |
Transfer History
Kỹ thuật
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CSKH
— Admin User
CSKH
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Kỹ thuật
— Manager User