Dashboard
Welcome back, Admin
AD
Resolved Tickets
156
+12%
vs last week
Avg Processing Time
45 min
-8%
improved
Pending Tickets
23
-3
from yesterday
Escalated
5
+2
needs attention
Handler Performance
Average processing time per handler
Nguyễn A
32 min
Fast
Trần B
48 min
Normal
Lê C
65 min
Slow
Phạm D
28 min
Fast
Hoàng E
82 min
Alert
Tickets by Status
Current distribution
Pending
23
Processing
18
Resolved
156
Closed
10
Tickets Awaiting Closure
Resolved tickets pending manager review
| # | Ticket | Customer | Handler | Department | Contract | Resolved Date | Action |
|---|---|---|---|---|---|---|---|
| #001 | Khách hàng phản ánh nước nóng | Nguyễn Văn A |
S
Staff User
|
CSKH | SALE | 30/04/2026 | |
| #003 | Yêu cầu sửa chữa cửa sổ | Trần Thị B |
T
Trần Staff
|
Kỹ thuật | LEASE | 29/04/2026 | |
| #005 | Hỗ trợ đăng ký cư trú | Lê Minh C |
L
Lê Staff
|
Pháp lý | BCC | 28/04/2026 |