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Overview of customer care operations
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+12%
42
Resolved Tickets
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-8%
2.5h
Avg Processing Time
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+3
8
Pending Tickets
3
Escalated
Avg Processing Time by Handler
Resolved — Awaiting Closure
5 tickets
| Ticket | Customer | Dept | |
|---|---|---|---|
| #12 Leak issue | Nguyễn A | CSKH | chevron_right |
| #8 AC broken | Trần B | Kỹ thuật | chevron_right |
| #5 Door fix | Lê C | CSKH | chevron_right |
| #3 Paint crack | Phạm D | Kỹ thuật | chevron_right |
| #1 Window leak | Hoàng E | CSKH | chevron_right |
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| Title | Customer | Product | Contract | Channel | Status | Department | Assigned To | Created |
|---|---|---|---|---|---|---|---|---|
| Leak in bathroom | Sunrise A1 | Sale | chat Zalo | Pending | CSKH | 2 hours ago | ||
| AC not working | Green Valley | Lease | mail Email | Processing | Kỹ thuật | 5 hours ago | ||
|
Door lock broken
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|
Ocean Tower | BCC | phone Phone | Escalated | CSKH | 1 day ago | ||
| Paint crack in living room | Park Hill | Sale | description Document | Resolved | Kỹ thuật | 3 days ago | ||
| Window seal broken | Sunrise A2 | Lease | person In Person | Closed | CSKH | 1 week ago |