feat: AfterSales CRM - SOP compliant real-estate customer care system

- Departments + cross-department transfer workflow
- Role-based closing (staff→resolved, manager→closed) with proof_of_resolution
- Private file storage with collection system + temporary signed URLs
- Dashboard: resolved tickets table, stats, handler performance bar chart
- Spatie RBAC (admin/manager/staff)
- Notifications: TicketTransferred, TicketClosed (database + mail)
- Pest tests: 8 tests, 21 assertions
- Docker production-ready (Dockerfile + compose + entrypoint)

.env.example

@@ -1,7 +1,7 @@
-APP_NAME=Laravel
-APP_ENV=local
+APP_NAME=AfterSalesCRM
+APP_ENV=production
 APP_KEY=
-APP_DEBUG=true
+APP_DEBUG=false
 APP_URL=http://localhost
 
 APP_LOCALE=en
@@ -9,23 +9,21 @@ APP_FALLBACK_LOCALE=en
 APP_FAKER_LOCALE=en_US
 
 APP_MAINTENANCE_DRIVER=file
-# APP_MAINTENANCE_STORE=database
-
-# PHP_CLI_SERVER_WORKERS=4
 
 BCRYPT_ROUNDS=12
 
 LOG_CHANNEL=stack
 LOG_STACK=single
 LOG_DEPRECATIONS_CHANNEL=null
-LOG_LEVEL=debug
+LOG_LEVEL=warning
 
 DB_CONNECTION=sqlite
+# DB_CONNECTION=mysql
 # DB_HOST=127.0.0.1
 # DB_PORT=3306
-# DB_DATABASE=laravel
+# DB_DATABASE=minicrm
 # DB_USERNAME=root
-# DB_PASSWORD=
+# DB_PASSWORD=secret
 
 SESSION_DRIVER=database
 SESSION_LIFETIME=120
@@ -35,24 +33,13 @@ SESSION_DOMAIN=null
 
 BROADCAST_CONNECTION=log
 FILESYSTEM_DISK=local
-QUEUE_CONNECTION=database
+QUEUE_CONNECTION=sync
 
-CACHE_STORE=database
-# CACHE_PREFIX=
-
-MEMCACHED_HOST=127.0.0.1
-
-REDIS_CLIENT=phpredis
-REDIS_HOST=127.0.0.1
-REDIS_PASSWORD=null
-REDIS_PORT=6379
+CACHE_STORE=file
 
 MAIL_MAILER=log
-MAIL_SCHEME=null
 MAIL_HOST=127.0.0.1
 MAIL_PORT=2525
-MAIL_USERNAME=null
-MAIL_PASSWORD=null
 MAIL_FROM_ADDRESS="hello@example.com"
 MAIL_FROM_NAME="${APP_NAME}"