feat: AfterSales CRM - SOP compliant real-estate customer care system

- Departments + cross-department transfer workflow
- Role-based closing (staff→resolved, manager→closed) with proof_of_resolution
- Private file storage with collection system + temporary signed URLs
- Dashboard: resolved tickets table, stats, handler performance bar chart
- Spatie RBAC (admin/manager/staff)
- Notifications: TicketTransferred, TicketClosed (database + mail)
- Pest tests: 8 tests, 21 assertions
- Docker production-ready (Dockerfile + compose + entrypoint)

Dockerfile

@@ -0,0 +1,54 @@
+FROM php:8.3-fpm-alpine AS base
+
+RUN apk add --no-cache \
+    nginx \
+    supervisor \
+    sqlite \
+    sqlite-dev \
+    libpng-dev \
+    libjpeg-turbo-dev \
+    freetype-dev \
+    oniguruma-dev \
+    libxml2-dev \
+    zip \
+    unzip \
+    curl
+
+RUN docker-php-ext-configure gd --with-freetype --with-jpeg \
+    && docker-php-ext-install -j$(nproc) \
+        pdo \
+        pdo_sqlite \
+        pdo_mysql \
+        bcmath \
+        fileinfo \
+        mbstring \
+        exif \
+        gd \
+        intl \
+        opcache
+
+COPY --from=composer:2 /usr/bin/composer /usr/bin/composer
+
+WORKDIR /var/www/html
+
+COPY composer.json composer.lock ./
+RUN composer install --no-dev --no-interaction --no-autoloader --no-scripts --prefer-dist
+
+COPY . .
+
+RUN composer dump-autoload --optimize --no-dev \
+    && mkdir -p storage/app/private/feedback-attachments \
+    && mkdir -p storage/framework/{cache,sessions,views} \
+    && mkdir -p bootstrap/cache \
+    && chown -R www-data:www-data storage bootstrap/cache
+
+COPY docker/nginx.conf /etc/nginx/http.d/default.conf
+COPY docker/supervisord.conf /etc/supervisord.conf
+COPY docker/php.ini /usr/local/etc/php/conf.d/99-app.ini
+COPY docker/docker-entrypoint.sh /usr/local/bin/docker-entrypoint.sh
+
+RUN chmod +x /usr/local/bin/docker-entrypoint.sh
+
+EXPOSE 80
+
+ENTRYPOINT ["/usr/local/bin/docker-entrypoint.sh"]