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feat: AfterSales CRM - SOP compliant real-estate customer care system

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- Departments + cross-department transfer workflow
- Role-based closing (staff→resolved, manager→closed) with proof_of_resolution
- Private file storage with collection system + temporary signed URLs
- Dashboard: resolved tickets table, stats, handler performance bar chart
- Spatie RBAC (admin/manager/staff)
- Notifications: TicketTransferred, TicketClosed (database + mail)
- Pest tests: 8 tests, 21 assertions
- Docker production-ready (Dockerfile + compose + entrypoint)
This commit is contained in:
phuongtc
2026-04-27 05:29:48 +00:00
parent 8ad7826f56
commit 887765bbd7
134 changed files with 17416 additions and 45 deletions
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58
app/Filament/Resources/Customers/CustomerResource.php Normal file
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<?php
namespace App\Filament\Resources\Customers;
use App\Filament\Resources\Customers\Pages\CreateCustomer;
use App\Filament\Resources\Customers\Pages\EditCustomer;
use App\Filament\Resources\Customers\Pages\ListCustomers;
use App\Filament\Resources\Customers\RelationManagers\FeedbacksRelationManager;
use App\Filament\Resources\Customers\Schemas\CustomerForm;
use App\Filament\Resources\Customers\Tables\CustomersTable;
use App\Models\Customer;
use BackedEnum;
use Filament\Resources\Resource;
use Filament\Schemas\Schema;
use Filament\Support\Icons\Heroicon;
use Filament\Tables\Table;
class CustomerResource extends Resource
{
protected static ?string $model = Customer::class;
protected static string|BackedEnum|null $navigationIcon = Heroicon::OutlinedUserGroup;
protected static ?string $pluralLabel = 'Customers';
protected static ?int $navigationSort = 2;
public static function getNavigationGroup(): ?string
{
return 'Management';
}
public static function form(Schema $schema): Schema
{
return CustomerForm::configure($schema);
}
public static function table(Table $table): Table
{
return CustomersTable::configure($table);
}
public static function getRelations(): array
{
return [
FeedbacksRelationManager::class,
];
}
public static function getPages(): array
{
return [
'index' => ListCustomers::route('/'),
'create' => CreateCustomer::route('/create'),
'edit' => EditCustomer::route('/{record}/edit'),
];
}
}

11
app/Filament/Resources/Customers/Pages/CreateCustomer.php Normal file
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<?php
namespace App\Filament\Resources\Customers\Pages;
use App\Filament\Resources\Customers\CustomerResource;
use Filament\Resources\Pages\CreateRecord;
class CreateCustomer extends CreateRecord
{
protected static string $resource = CustomerResource::class;
}

19
app/Filament/Resources/Customers/Pages/EditCustomer.php Normal file
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<?php
namespace App\Filament\Resources\Customers\Pages;
use App\Filament\Resources\Customers\CustomerResource;
use Filament\Actions\DeleteAction;
use Filament\Resources\Pages\EditRecord;
class EditCustomer extends EditRecord
{
protected static string $resource = CustomerResource::class;
protected function getHeaderActions(): array
{
return [
DeleteAction::make(),
];
}
}

19
app/Filament/Resources/Customers/Pages/ListCustomers.php Normal file
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<?php
namespace App\Filament\Resources\Customers\Pages;
use App\Filament\Resources\Customers\CustomerResource;
use Filament\Actions\CreateAction;
use Filament\Resources\Pages\ListRecords;
class ListCustomers extends ListRecords
{
protected static string $resource = CustomerResource::class;
protected function getHeaderActions(): array
{
return [
CreateAction::make(),
];
}
}

63
app/Filament/Resources/Customers/RelationManagers/FeedbacksRelationManager.php Normal file
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<?php
namespace App\Filament\Resources\Customers\RelationManagers;
use App\Filament\Resources\Feedback\FeedbackResource;
use Filament\Resources\RelationManagers\RelationManager;
use Filament\Tables\Columns\TextColumn;
use Filament\Tables\Filters\SelectFilter;
use Filament\Tables\Table;
class FeedbacksRelationManager extends RelationManager
{
protected static string $relationship = 'feedbacks';
protected static ?string $title = 'Feedback History';
public function table(Table $table): Table
{
return $table
->recordTitleAttribute('title')
->columns([
TextColumn::make('title')
->searchable()
->url(fn ($record) => FeedbackResource::getUrl('edit', ['record' => $record])),
TextColumn::make('customerProduct.product.name')
->label('Product')
->placeholder('General'),
TextColumn::make('status')
->badge()
->color(fn (string $state): string => match ($state) {
'pending' => 'warning',
'processing' => 'info',
'resolved' => 'success',
'closed' => 'gray',
default => 'gray',
}),
TextColumn::make('tags.name')
->badge(),
TextColumn::make('feedbackChannel.name')
->label('Channel'),
TextColumn::make('interactions_count')
->counts('interactions')
->label('Interactions'),
TextColumn::make('created_at')
->dateTime('d/m/Y')
->sortable(),
])
->filters([
SelectFilter::make('status')
->options([
'pending' => 'Pending',
'processing' => 'Processing',
'resolved' => 'Resolved',
'closed' => 'Closed',
]),
SelectFilter::make('tags')
->relationship('tags', 'name'),
])
->defaultSort('created_at', 'desc')
->headerActions([])
->recordActions([]);
}
}

50
app/Filament/Resources/Customers/Schemas/CustomerForm.php Normal file
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<?php
namespace App\Filament\Resources\Customers\Schemas;
use Filament\Forms\Components\Select;
use Filament\Forms\Components\Textarea;
use Filament\Forms\Components\TextInput;
use Filament\Schemas\Components\Section;
use Filament\Schemas\Schema;
class CustomerForm
{
public static function configure(Schema $schema): Schema
{
return $schema
->components([
Section::make('Customer Information')
->schema([
TextInput::make('name')
->required()
->maxLength(255),
TextInput::make('email')
->email()
->maxLength(255),
TextInput::make('phone')
->tel()
->maxLength(255),
Textarea::make('address')
->columnSpanFull(),
Select::make('status')
->options([
'active' => 'Active',
'inactive' => 'Inactive',
])
->default('active')
->required(),
])
->columns(2),
Section::make('Owned Products')
->schema([
Select::make('products')
->relationship('products', 'name')
->multiple()
->preload()
->columnSpanFull(),
]),
]);
}
}

61
app/Filament/Resources/Customers/Tables/CustomersTable.php Normal file
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<?php
namespace App\Filament\Resources\Customers\Tables;
use Filament\Actions\BulkActionGroup;
use Filament\Actions\DeleteBulkAction;
use Filament\Actions\EditAction;
use Filament\Tables\Columns\TextColumn;
use Filament\Tables\Filters\SelectFilter;
use Filament\Tables\Table;
class CustomersTable
{
public static function configure(Table $table): Table
{
return $table
->columns([
TextColumn::make('name')
->searchable()
->sortable(),
TextColumn::make('email')
->searchable()
->toggleable(),
TextColumn::make('phone')
->searchable()
->toggleable(),
TextColumn::make('status')
->badge()
->color(fn(string $state): string => match ($state) {
'active' => 'success',
'inactive' => 'gray',
default => 'gray',
}),
TextColumn::make('products_count')
->counts('products')
->label('Products'),
TextColumn::make('feedbacks_count')
->counts('feedbacks')
->label('Feedbacks'),
TextColumn::make('created_at')
->dateTime()
->sortable()
->toggleable(),
])
->filters([
SelectFilter::make('status')
->options([
'active' => 'Active',
'inactive' => 'Inactive',
]),
])
->recordActions([
EditAction::make(),
])
->toolbarActions([
BulkActionGroup::make([
DeleteBulkAction::make(),
]),
]);
}
}