feat: AfterSales CRM - SOP compliant real-estate customer care system

- Departments + cross-department transfer workflow
- Role-based closing (staff→resolved, manager→closed) with proof_of_resolution
- Private file storage with collection system + temporary signed URLs
- Dashboard: resolved tickets table, stats, handler performance bar chart
- Spatie RBAC (admin/manager/staff)
- Notifications: TicketTransferred, TicketClosed (database + mail)
- Pest tests: 8 tests, 21 assertions
- Docker production-ready (Dockerfile + compose + entrypoint)

app/Filament/Resources/Customers/RelationManagers/FeedbacksRelationManager.php

@@ -0,0 +1,63 @@
+<?php
+
+namespace App\Filament\Resources\Customers\RelationManagers;
+
+use App\Filament\Resources\Feedback\FeedbackResource;
+use Filament\Resources\RelationManagers\RelationManager;
+use Filament\Tables\Columns\TextColumn;
+use Filament\Tables\Filters\SelectFilter;
+use Filament\Tables\Table;
+
+class FeedbacksRelationManager extends RelationManager
+{
+    protected static string $relationship = 'feedbacks';
+
+    protected static ?string $title = 'Feedback History';
+
+    public function table(Table $table): Table
+    {
+        return $table
+            ->recordTitleAttribute('title')
+            ->columns([
+                TextColumn::make('title')
+                    ->searchable()
+                    ->url(fn ($record) => FeedbackResource::getUrl('edit', ['record' => $record])),
+                TextColumn::make('customerProduct.product.name')
+                    ->label('Product')
+                    ->placeholder('General'),
+                TextColumn::make('status')
+                    ->badge()
+                    ->color(fn (string $state): string => match ($state) {
+                        'pending' => 'warning',
+                        'processing' => 'info',
+                        'resolved' => 'success',
+                        'closed' => 'gray',
+                        default => 'gray',
+                    }),
+                TextColumn::make('tags.name')
+                    ->badge(),
+                TextColumn::make('feedbackChannel.name')
+                    ->label('Channel'),
+                TextColumn::make('interactions_count')
+                    ->counts('interactions')
+                    ->label('Interactions'),
+                TextColumn::make('created_at')
+                    ->dateTime('d/m/Y')
+                    ->sortable(),
+            ])
+            ->filters([
+                SelectFilter::make('status')
+                    ->options([
+                        'pending' => 'Pending',
+                        'processing' => 'Processing',
+                        'resolved' => 'Resolved',
+                        'closed' => 'Closed',
+                    ]),
+                SelectFilter::make('tags')
+                    ->relationship('tags', 'name'),
+            ])
+            ->defaultSort('created_at', 'desc')
+            ->headerActions([])
+            ->recordActions([]);
+    }
+}