feat: AfterSales CRM - SOP compliant real-estate customer care system
- Departments + cross-department transfer workflow - Role-based closing (staff→resolved, manager→closed) with proof_of_resolution - Private file storage with collection system + temporary signed URLs - Dashboard: resolved tickets table, stats, handler performance bar chart - Spatie RBAC (admin/manager/staff) - Notifications: TicketTransferred, TicketClosed (database + mail) - Pest tests: 8 tests, 21 assertions - Docker production-ready (Dockerfile + compose + entrypoint)
This commit is contained in:
58
app/Filament/Resources/Feedback/FeedbackResource.php
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58
app/Filament/Resources/Feedback/FeedbackResource.php
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@@ -0,0 +1,58 @@
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<?php
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namespace App\Filament\Resources\Feedback;
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use App\Filament\Resources\Feedback\Pages\CreateFeedback;
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use App\Filament\Resources\Feedback\Pages\EditFeedback;
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use App\Filament\Resources\Feedback\Pages\ListFeedback;
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use App\Filament\Resources\Feedback\RelationManagers\InteractionsRelationManager;
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use App\Filament\Resources\Feedback\Schemas\FeedbackForm;
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use App\Filament\Resources\Feedback\Tables\FeedbackTable;
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use App\Models\Feedback;
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use BackedEnum;
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use Filament\Resources\Resource;
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use Filament\Schemas\Schema;
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use Filament\Support\Icons\Heroicon;
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use Filament\Tables\Table;
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class FeedbackResource extends Resource
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{
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protected static ?string $model = Feedback::class;
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protected static string|BackedEnum|null $navigationIcon = Heroicon::OutlinedChatBubbleLeftRight;
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protected static ?string $pluralLabel = 'Feedbacks';
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protected static ?int $navigationSort = 1;
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public static function getNavigationGroup(): ?string
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{
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return 'Customer Care';
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}
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public static function form(Schema $schema): Schema
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{
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return FeedbackForm::configure($schema);
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}
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public static function table(Table $table): Table
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{
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return FeedbackTable::configure($table);
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}
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public static function getRelations(): array
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{
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return [
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InteractionsRelationManager::class,
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];
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}
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public static function getPages(): array
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{
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return [
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'index' => ListFeedback::route('/'),
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'create' => CreateFeedback::route('/create'),
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'edit' => EditFeedback::route('/{record}/edit'),
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];
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}
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}
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52
app/Filament/Resources/Feedback/Pages/CreateFeedback.php
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52
app/Filament/Resources/Feedback/Pages/CreateFeedback.php
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@@ -0,0 +1,52 @@
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<?php
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namespace App\Filament\Resources\Feedback\Pages;
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use App\Filament\Resources\Feedback\FeedbackResource;
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use Filament\Resources\Pages\CreateRecord;
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use Illuminate\Support\Facades\Storage;
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class CreateFeedback extends CreateRecord
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{
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protected static string $resource = FeedbackResource::class;
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protected function mutateFormDataBeforeCreate(array $data): array
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{
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if (($data['is_general'] ?? false) === true) {
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$data['customer_product_id'] = null;
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}
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unset($data['is_general'], $data['attachment_collection']);
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return $data;
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}
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protected function afterCreate(): void
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{
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$feedback = $this->getRecord();
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$attachments = $this->data['attachments'] ?? [];
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$collection = $this->data['attachment_collection'] ?? 'general';
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$feedback->interactions()->create([
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'user_id' => auth()->id(),
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'type' => 'note',
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'content' => 'Feedback created via ' . ($feedback->feedbackChannel?->name ?? 'unknown channel'),
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'changes' => ['status' => ['old' => null, 'new' => $feedback->status]],
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]);
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if (! empty($attachments)) {
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$disk = Storage::disk('local');
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foreach ($attachments as $path) {
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$feedback->attachments()->create([
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'uuid' => (string) \Illuminate\Support\Str::uuid(),
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'user_id' => auth()->id(),
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'name' => basename($path),
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'path' => $path,
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'disk' => 'local',
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'collection' => $collection,
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'mime_type' => $disk->mimeType($path),
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'size' => $disk->size($path),
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]);
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}
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}
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}
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}
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193
app/Filament/Resources/Feedback/Pages/EditFeedback.php
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193
app/Filament/Resources/Feedback/Pages/EditFeedback.php
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@@ -0,0 +1,193 @@
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<?php
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namespace App\Filament\Resources\Feedback\Pages;
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use App\Filament\Resources\Feedback\FeedbackResource;
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use App\Models\Department;
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use App\Services\ClosingService;
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use App\Services\TransferService;
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use Filament\Actions\Action;
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use Filament\Actions\DeleteAction;
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use Filament\Forms\Components\FileUpload;
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use Filament\Forms\Components\Select;
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use Filament\Forms\Components\Textarea;
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use Filament\Notifications\Notification;
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use Filament\Resources\Pages\EditRecord;
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use Illuminate\Contracts\View\View;
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use Illuminate\Support\Facades\App;
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use Illuminate\Support\Facades\Storage;
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class EditFeedback extends EditRecord
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{
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protected static string $resource = FeedbackResource::class;
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protected function getHeaderActions(): array
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{
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return [
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$this->transferDepartmentAction(),
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$this->closeTicketAction(),
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DeleteAction::make(),
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];
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}
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protected function transferDepartmentAction(): Action
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{
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return Action::make('transferDepartment')
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->label('Transfer Department')
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->icon('heroicon-o-arrows-right-left')
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->color('warning')
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->visible(fn (): bool => auth()->user()->hasRole(['admin', 'manager']))
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->form([
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Select::make('to_department_id')
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->label('Target Department')
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->options(Department::pluck('name', 'id')->toArray())
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->required()
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->searchable(),
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Select::make('new_assignee_id')
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->label('Assign To (optional)')
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->options(function (\Filament\Forms\Get $get) {
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$deptId = $get('to_department_id');
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if (! $deptId) {
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return [];
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}
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$dept = Department::with('manager')->find($deptId);
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return \App\Models\User::pluck('name', 'id')->toArray();
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})
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->searchable()
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->nullable(),
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Textarea::make('reason')
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->label('Reason')
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->required()
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->rows(3),
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FileUpload::make('transfer_attachments')
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->label('Attachments')
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->multiple()
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->disk('local')
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->directory('feedback-attachments')
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->columnSpanFull(),
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])
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->action(function (array $data): void {
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$feedback = $this->getRecord();
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$toDepartment = Department::findOrFail($data['to_department_id']);
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$sender = auth()->user();
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$transferService = App::make(TransferService::class);
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$log = $transferService->transfer(
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$feedback,
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$toDepartment,
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$data['reason'],
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$sender,
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$data['new_assignee_id'] ?? null,
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);
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if (! empty($data['transfer_attachments'])) {
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$fileService = App::make(FileService::class);
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$fileService->upload(
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$data['transfer_attachments'],
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'general',
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$feedback,
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$sender->id,
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);
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}
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Notification::make()
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->title('Transferred successfully')
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->success()
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->send();
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$this->redirect($this->getResource()::getUrl('edit', ['record' => $feedback]));
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});
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}
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protected function closeTicketAction(): Action
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{
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return Action::make('closeTicket')
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->label('Close Ticket')
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->icon('heroicon-o-check-circle')
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->color('success')
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->visible(fn (): bool => $this->getRecord()->status !== 'closed' && auth()->user()->hasRole(['admin', 'manager']))
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->requiresConfirmation()
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->modalHeading('Close Ticket')
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->modalDescription('Bạn có chắc muốn đóng phiếu này? Hành động này KHÔNG thể hoàn tác.')
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->modalSubmitActionLabel('Close')
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->action(function (): void {
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$feedback = $this->getRecord();
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$actor = auth()->user();
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$closingService = App::make(ClosingService::class);
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try {
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$closingService->close($feedback, $actor);
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Notification::make()
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->title('Ticket closed successfully')
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->success()
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->send();
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$this->redirect($this->getResource()::getUrl('edit', ['record' => $feedback]));
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} catch (\Symfony\Component\HttpKernel\Exception\HttpException $e) {
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Notification::make()
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->title($e->getMessage())
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->danger()
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->send();
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} catch (\Illuminate\Validation\ValidationException $e) {
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Notification::make()
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->title($e->getMessage())
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->danger()
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->send();
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}
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});
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}
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public function getFooter(): ?View
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{
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return view('filament.resources.feedback.similar-cases');
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}
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protected function mutateFormDataBeforeSave(array $data): array
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{
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if (($data['is_general'] ?? false) === true) {
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$data['customer_product_id'] = null;
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}
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unset($data['is_general'], $data['attachment_collection']);
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$newStatus = $data['status'] ?? null;
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if ($newStatus === 'closed' && $this->getRecord()->status !== 'closed') {
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$closingService = App::make(ClosingService::class);
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$closingService->close($this->getRecord(), auth()->user());
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}
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return $data;
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}
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protected function afterSave(): void
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{
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$attachments = $this->data['attachments'] ?? [];
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$collection = $this->data['attachment_collection'] ?? 'general';
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if (! empty($attachments)) {
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$disk = Storage::disk('local');
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$feedback = $this->getRecord();
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foreach ($attachments as $path) {
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$feedback->attachments()->create([
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'uuid' => (string) \Illuminate\Support\Str::uuid(),
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'user_id' => auth()->id(),
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'name' => basename($path),
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'path' => $path,
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'disk' => 'local',
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'collection' => $collection,
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'mime_type' => $disk->mimeType($path),
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'size' => $disk->size($path),
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]);
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}
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}
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}
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protected function mutateFormDataBeforeFill(array $data): array
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{
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$data['is_general'] = $data['customer_product_id'] === null;
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return $data;
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}
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}
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19
app/Filament/Resources/Feedback/Pages/ListFeedback.php
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19
app/Filament/Resources/Feedback/Pages/ListFeedback.php
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@@ -0,0 +1,19 @@
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<?php
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namespace App\Filament\Resources\Feedback\Pages;
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use App\Filament\Resources\Feedback\FeedbackResource;
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use Filament\Actions\CreateAction;
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use Filament\Resources\Pages\ListRecords;
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class ListFeedback extends ListRecords
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{
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protected static string $resource = FeedbackResource::class;
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protected function getHeaderActions(): array
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{
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return [
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CreateAction::make(),
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];
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}
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}
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@@ -0,0 +1,258 @@
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<?php
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namespace App\Filament\Resources\Feedback\RelationManagers;
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use App\Models\Department;
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use App\Models\FeedbackInteraction;
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use App\Models\User;
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use App\Services\ClosingService;
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use App\Services\FileService;
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use Filament\Actions\Action;
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use Filament\Actions\CreateAction;
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use Illuminate\Support\Facades\Storage;
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use Filament\Forms\Components\FileUpload;
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use Filament\Forms\Components\RichEditor;
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use Filament\Forms\Components\Select;
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use Filament\Forms\Components\TextInput;
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use Filament\Notifications\Notification;
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use Filament\Resources\RelationManagers\RelationManager;
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use Filament\Schemas\Schema;
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use Filament\Tables\Columns\TextColumn;
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use Filament\Tables\Table;
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use Illuminate\Support\Facades\App;
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use Illuminate\Validation\ValidationException;
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use Symfony\Component\HttpKernel\Exception\HttpException;
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class InteractionsRelationManager extends RelationManager
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{
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protected static string $relationship = 'interactions';
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protected static ?string $title = 'Interaction History';
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public function form(Schema $schema): Schema
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{
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return $schema
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->components([
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Select::make('type')
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->options([
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'note' => 'Note',
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'status_change' => 'Status Change',
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'assignment' => 'Assignment / Forward',
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])
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->default('note')
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->required()
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->live(),
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TextInput::make('title')
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->maxLength(255)
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->visible(fn ($get): bool => $get('type') === 'note'),
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RichEditor::make('content')
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->required()
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->columnSpanFull(),
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Select::make('new_status')
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->label('New Status')
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->options(fn (): array => auth()->user()->hasRole(['admin', 'manager'])
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? ['pending' => 'Pending', 'processing' => 'Processing', 'resolved' => 'Resolved', 'closed' => 'Closed']
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: ['pending' => 'Pending', 'processing' => 'Processing', 'resolved' => 'Resolved'],
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)
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->visible(fn ($get): bool => $get('type') === 'status_change'),
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Select::make('new_assignee')
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->label('Assign To')
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->options(User::pluck('name', 'id')->toArray())
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->searchable()
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->visible(fn ($get): bool => $get('type') === 'assignment'),
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Select::make('department_id')
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->label('Target Department')
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->options(Department::pluck('name', 'id')->toArray())
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->searchable()
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->nullable()
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->visible(fn ($get): bool => $get('type') === 'assignment'),
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|
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FileUpload::make('attachments')
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->label('Attachments')
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->multiple()
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->disk('local')
|
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->directory('feedback-attachments')
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->columnSpanFull(),
|
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]);
|
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}
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public function table(Table $table): Table
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{
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return $table
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->recordTitleAttribute('content')
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->columns([
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TextColumn::make('created_at')
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->dateTime('d/m/Y H:i')
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->sortable(),
|
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TextColumn::make('user.name')
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->label('By'),
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TextColumn::make('type')
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->badge()
|
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->formatStateUsing(fn (string $state): string => match ($state) {
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'note' => 'Note',
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'status_change' => 'Status Change',
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'assignment' => 'Assignment',
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default => $state,
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})
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->color(fn (string $state): string => match ($state) {
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'note' => 'gray',
|
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'status_change' => 'info',
|
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'assignment' => 'warning',
|
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default => 'gray',
|
||||
}),
|
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TextColumn::make('content')
|
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->html()
|
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->limit(80)
|
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->wrap(),
|
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TextColumn::make('changes')
|
||||
->label('Details')
|
||||
->formatStateUsing(function (?array $state): string {
|
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if (! $state) return '';
|
||||
$lines = [];
|
||||
foreach ($state as $field => $values) {
|
||||
if (is_array($values)) {
|
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$lines[] = "<b>{$field}</b>: {$values['old']} → {$values['new']}";
|
||||
}
|
||||
}
|
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return implode('<br>', $lines);
|
||||
})
|
||||
->html(),
|
||||
TextColumn::make('attachments_count')
|
||||
->label('Files')
|
||||
->counts('attachments')
|
||||
->badge()
|
||||
->color(fn (int $state): string => $state > 0 ? 'primary' : 'gray'),
|
||||
])
|
||||
->defaultSort('created_at', 'desc')
|
||||
->recordActions([
|
||||
Action::make('viewAttachments')
|
||||
->label('View Attachments')
|
||||
->icon('heroicon-o-paper-clip')
|
||||
->modalHeading('Attachments')
|
||||
->modalContent(function (FeedbackInteraction $record): \Illuminate\Contracts\View\View {
|
||||
$fileService = App::make(FileService::class);
|
||||
$attachments = $record->attachments;
|
||||
$links = $attachments->map(function ($a) use ($fileService) {
|
||||
return [
|
||||
'name' => $a->name,
|
||||
'url' => $fileService->getTemporaryUrl($a, 60),
|
||||
'size' => $a->size ? round($a->size / 1024, 1) . ' KB' : 'N/A',
|
||||
'collection' => $a->collection,
|
||||
];
|
||||
});
|
||||
|
||||
return view('filament.resources.feedback.attachment-links', [
|
||||
'links' => $links,
|
||||
]);
|
||||
})
|
||||
->visible(fn (FeedbackInteraction $record): bool => $record->attachments()->count() > 0),
|
||||
])
|
||||
->headerActions([
|
||||
CreateAction::make()
|
||||
->label('Add Interaction')
|
||||
->icon('heroicon-o-plus')
|
||||
->mutateFormDataUsing(function (array $data, $livewire): array {
|
||||
$data['user_id'] = auth()->id();
|
||||
$data['feedback_id'] = $livewire->getOwnerRecord()->id;
|
||||
|
||||
if ($data['type'] === 'status_change' && isset($data['new_status'])) {
|
||||
$feedback = $livewire->getOwnerRecord();
|
||||
|
||||
if ($data['new_status'] === 'closed') {
|
||||
$this->handleClosingViaService($feedback, auth()->user(), $data);
|
||||
}
|
||||
|
||||
$data['changes'] = [
|
||||
'status' => ['old' => $feedback->status, 'new' => $data['new_status']],
|
||||
];
|
||||
$feedback->update(['status' => $data['new_status']]);
|
||||
unset($data['new_status']);
|
||||
}
|
||||
|
||||
if ($data['type'] === 'assignment' && isset($data['new_assignee'])) {
|
||||
$feedback = $livewire->getOwnerRecord();
|
||||
$oldAssignee = $feedback->assignedTo?->name ?? 'Unassigned';
|
||||
$newAssignee = User::find($data['new_assignee'])?->name ?? 'Unknown';
|
||||
$data['changes'] = [
|
||||
'assignment' => ['old' => $oldAssignee, 'new' => $newAssignee],
|
||||
];
|
||||
$update = ['assigned_to' => $data['new_assignee']];
|
||||
if (! empty($data['department_id'])) {
|
||||
$update['current_department_id'] = $data['department_id'];
|
||||
$dept = Department::find($data['department_id']);
|
||||
$data['changes']['department'] = [
|
||||
'old' => $feedback->currentDepartment?->name ?? 'N/A',
|
||||
'new' => $dept?->name ?? 'N/A',
|
||||
];
|
||||
}
|
||||
$feedback->update($update);
|
||||
unset($data['new_assignee'], $data['department_id']);
|
||||
}
|
||||
|
||||
$data['_attachments'] = $data['attachments'] ?? [];
|
||||
unset($data['attachments'], $data['title']);
|
||||
return $data;
|
||||
})
|
||||
->after(function (FeedbackInteraction $record, array $data): void {
|
||||
$attachments = $data['_attachments'] ?? [];
|
||||
|
||||
if (! empty($attachments)) {
|
||||
$disk = Storage::disk('local');
|
||||
foreach ($attachments as $path) {
|
||||
$record->attachments()->create([
|
||||
'uuid' => (string) \Illuminate\Support\Str::uuid(),
|
||||
'feedback_id' => $record->feedback_id,
|
||||
'user_id' => auth()->id(),
|
||||
'name' => basename($path),
|
||||
'path' => $path,
|
||||
'disk' => 'local',
|
||||
'collection' => 'general',
|
||||
'mime_type' => $disk->mimeType($path),
|
||||
'size' => $disk->size($path),
|
||||
]);
|
||||
}
|
||||
}
|
||||
|
||||
if ($record->type === 'assignment') {
|
||||
Notification::make()
|
||||
->title('Feedback assigned successfully')
|
||||
->success()
|
||||
->send();
|
||||
}
|
||||
if ($record->type === 'status_change') {
|
||||
Notification::make()
|
||||
->title('Status updated successfully')
|
||||
->success()
|
||||
->send();
|
||||
}
|
||||
}),
|
||||
]);
|
||||
}
|
||||
|
||||
protected function handleClosingViaService($feedback, $actor, array &$data): void
|
||||
{
|
||||
try {
|
||||
$closingService = App::make(ClosingService::class);
|
||||
$closingService->close($feedback, $actor);
|
||||
} catch (HttpException $e) {
|
||||
Notification::make()
|
||||
->title($e->getMessage())
|
||||
->danger()
|
||||
->send();
|
||||
unset($data['new_status']);
|
||||
throw new \Filament\Exceptions\SilentActionException;
|
||||
} catch (ValidationException $e) {
|
||||
Notification::make()
|
||||
->title(collect($e->errors())->flatten()->first())
|
||||
->danger()
|
||||
->send();
|
||||
unset($data['new_status']);
|
||||
throw new \Filament\Exceptions\SilentActionException;
|
||||
}
|
||||
}
|
||||
}
|
||||
122
app/Filament/Resources/Feedback/Schemas/FeedbackForm.php
Normal file
122
app/Filament/Resources/Feedback/Schemas/FeedbackForm.php
Normal file
@@ -0,0 +1,122 @@
|
||||
<?php
|
||||
|
||||
namespace App\Filament\Resources\Feedback\Schemas;
|
||||
|
||||
use App\Models\CustomerProduct;
|
||||
use App\Models\Department;
|
||||
use Filament\Forms\Components\FileUpload;
|
||||
use Filament\Forms\Components\Select;
|
||||
use Filament\Forms\Components\Textarea;
|
||||
use Filament\Forms\Components\TextInput;
|
||||
use Filament\Forms\Components\Toggle;
|
||||
use Filament\Schemas\Components\Section;
|
||||
use Filament\Schemas\Schema;
|
||||
|
||||
class FeedbackForm
|
||||
{
|
||||
public static function configure(Schema $schema): Schema
|
||||
{
|
||||
return $schema
|
||||
->components([
|
||||
Section::make('Feedback Information')
|
||||
->schema([
|
||||
Select::make('customer_id')
|
||||
->relationship('customer', 'name')
|
||||
->searchable()
|
||||
->preload()
|
||||
->required()
|
||||
->live(),
|
||||
|
||||
Toggle::make('is_general')
|
||||
->label('General feedback (not related to a product)')
|
||||
->default(false)
|
||||
->live(),
|
||||
|
||||
Select::make('customer_product_id')
|
||||
->label('Product')
|
||||
->options(function ($get): array {
|
||||
$customerId = $get('customer_id');
|
||||
if (! $customerId) {
|
||||
return [];
|
||||
}
|
||||
return CustomerProduct::where('customer_id', $customerId)
|
||||
->with('product')
|
||||
->get()
|
||||
->pluck('product.name', 'id')
|
||||
->toArray();
|
||||
})
|
||||
->visible(fn ($get): bool => ! $get('is_general'))
|
||||
->nullable()
|
||||
->searchable(),
|
||||
|
||||
Select::make('feedback_channel_id')
|
||||
->relationship('feedbackChannel', 'name')
|
||||
->required()
|
||||
->preload(),
|
||||
|
||||
TextInput::make('title')
|
||||
->required()
|
||||
->maxLength(255),
|
||||
|
||||
Textarea::make('content')
|
||||
->required()
|
||||
->rows(6)
|
||||
->columnSpanFull(),
|
||||
|
||||
Select::make('attachment_collection')
|
||||
->label('Attachment Collection')
|
||||
->options([
|
||||
'general' => 'General',
|
||||
'proof_of_resolution' => 'Proof of Resolution',
|
||||
'customer_evidence' => 'Customer Evidence',
|
||||
])
|
||||
->default('general'),
|
||||
|
||||
FileUpload::make('attachments')
|
||||
->label('Attachments')
|
||||
->multiple()
|
||||
->disk('local')
|
||||
->directory('feedback-attachments')
|
||||
->columnSpanFull()
|
||||
->dehydrated(false),
|
||||
|
||||
Select::make('tags')
|
||||
->relationship('tags', 'name')
|
||||
->multiple()
|
||||
->preload()
|
||||
->createOptionForm([
|
||||
TextInput::make('name')->required(),
|
||||
TextInput::make('slug')->required(),
|
||||
TextInput::make('color')->type('color'),
|
||||
]),
|
||||
|
||||
Select::make('status')
|
||||
->options([
|
||||
'pending' => 'Pending',
|
||||
'processing' => 'Processing',
|
||||
'resolved' => 'Resolved',
|
||||
'closed' => 'Closed',
|
||||
])
|
||||
->default('pending')
|
||||
->required(),
|
||||
|
||||
Select::make('assigned_to')
|
||||
->relationship('assignedTo', 'name')
|
||||
->searchable()
|
||||
->preload()
|
||||
->nullable(),
|
||||
|
||||
Select::make('current_department_id')
|
||||
->label('Department')
|
||||
->options(Department::pluck('name', 'id')->toArray())
|
||||
->searchable()
|
||||
->nullable(),
|
||||
|
||||
Toggle::make('is_escalated')
|
||||
->label('Escalated')
|
||||
->visible(fn (): bool => auth()->user()?->hasRole(['admin', 'manager']) ?? false),
|
||||
])
|
||||
->columns(2),
|
||||
]);
|
||||
}
|
||||
}
|
||||
86
app/Filament/Resources/Feedback/Tables/FeedbackTable.php
Normal file
86
app/Filament/Resources/Feedback/Tables/FeedbackTable.php
Normal file
@@ -0,0 +1,86 @@
|
||||
<?php
|
||||
|
||||
namespace App\Filament\Resources\Feedback\Tables;
|
||||
|
||||
use Filament\Actions\BulkActionGroup;
|
||||
use Filament\Actions\DeleteBulkAction;
|
||||
use Filament\Actions\EditAction;
|
||||
use Filament\Tables\Columns\IconColumn;
|
||||
use Filament\Tables\Columns\TextColumn;
|
||||
use Filament\Tables\Filters\SelectFilter;
|
||||
use Filament\Tables\Table;
|
||||
|
||||
class FeedbackTable
|
||||
{
|
||||
public static function configure(Table $table): Table
|
||||
{
|
||||
return $table
|
||||
->columns([
|
||||
TextColumn::make('title')
|
||||
->searchable()
|
||||
->sortable(),
|
||||
TextColumn::make('customer.name')
|
||||
->searchable()
|
||||
->sortable(),
|
||||
TextColumn::make('customerProduct.product.name')
|
||||
->label('Product')
|
||||
->placeholder('General')
|
||||
->sortable(),
|
||||
TextColumn::make('feedbackChannel.name')
|
||||
->label('Channel'),
|
||||
TextColumn::make('tags.name')
|
||||
->badge()
|
||||
->separator(','),
|
||||
TextColumn::make('status')
|
||||
->badge()
|
||||
->color(fn(string $state): string => match ($state) {
|
||||
'pending' => 'warning',
|
||||
'processing' => 'info',
|
||||
'resolved' => 'success',
|
||||
'closed' => 'gray',
|
||||
default => 'gray',
|
||||
}),
|
||||
TextColumn::make('currentDepartment.name')
|
||||
->label('Department')
|
||||
->toggleable(),
|
||||
TextColumn::make('assignedTo.name')
|
||||
->label('Assigned To')
|
||||
->toggleable(),
|
||||
IconColumn::make('is_escalated')
|
||||
->label('Escalated')
|
||||
->boolean()
|
||||
->toggleable(),
|
||||
TextColumn::make('created_at')
|
||||
->dateTime()
|
||||
->sortable()
|
||||
->toggleable(),
|
||||
])
|
||||
->filters([
|
||||
SelectFilter::make('status')
|
||||
->options([
|
||||
'pending' => 'Pending',
|
||||
'processing' => 'Processing',
|
||||
'resolved' => 'Resolved',
|
||||
'closed' => 'Closed',
|
||||
]),
|
||||
SelectFilter::make('feedback_channel_id')
|
||||
->relationship('feedbackChannel', 'name')
|
||||
->label('Channel'),
|
||||
SelectFilter::make('current_department_id')
|
||||
->relationship('currentDepartment', 'name')
|
||||
->label('Department'),
|
||||
SelectFilter::make('assigned_to')
|
||||
->relationship('assignedTo', 'name')
|
||||
->label('Assigned To'),
|
||||
])
|
||||
->recordActions([
|
||||
EditAction::make(),
|
||||
])
|
||||
->toolbarActions([
|
||||
BulkActionGroup::make([
|
||||
DeleteBulkAction::make(),
|
||||
]),
|
||||
])
|
||||
->defaultSort('created_at', 'desc');
|
||||
}
|
||||
}
|
||||
Reference in New Issue
Block a user