feat: AfterSales CRM - SOP compliant real-estate customer care system

- Departments + cross-department transfer workflow
- Role-based closing (staff→resolved, manager→closed) with proof_of_resolution
- Private file storage with collection system + temporary signed URLs
- Dashboard: resolved tickets table, stats, handler performance bar chart
- Spatie RBAC (admin/manager/staff)
- Notifications: TicketTransferred, TicketClosed (database + mail)
- Pest tests: 8 tests, 21 assertions
- Docker production-ready (Dockerfile + compose + entrypoint)

app/Filament/Resources/Feedback/Pages/CreateFeedback.php

@@ -0,0 +1,52 @@
+<?php
+
+namespace App\Filament\Resources\Feedback\Pages;
+
+use App\Filament\Resources\Feedback\FeedbackResource;
+use Filament\Resources\Pages\CreateRecord;
+use Illuminate\Support\Facades\Storage;
+
+class CreateFeedback extends CreateRecord
+{
+    protected static string $resource = FeedbackResource::class;
+
+    protected function mutateFormDataBeforeCreate(array $data): array
+    {
+        if (($data['is_general'] ?? false) === true) {
+            $data['customer_product_id'] = null;
+        }
+        unset($data['is_general'], $data['attachment_collection']);
+
+        return $data;
+    }
+
+    protected function afterCreate(): void
+    {
+        $feedback = $this->getRecord();
+        $attachments = $this->data['attachments'] ?? [];
+        $collection = $this->data['attachment_collection'] ?? 'general';
+
+        $feedback->interactions()->create([
+            'user_id' => auth()->id(),
+            'type' => 'note',
+            'content' => 'Feedback created via ' . ($feedback->feedbackChannel?->name ?? 'unknown channel'),
+            'changes' => ['status' => ['old' => null, 'new' => $feedback->status]],
+        ]);
+
+        if (! empty($attachments)) {
+            $disk = Storage::disk('local');
+            foreach ($attachments as $path) {
+                $feedback->attachments()->create([
+                    'uuid' => (string) \Illuminate\Support\Str::uuid(),
+                    'user_id' => auth()->id(),
+                    'name' => basename($path),
+                    'path' => $path,
+                    'disk' => 'local',
+                    'collection' => $collection,
+                    'mime_type' => $disk->mimeType($path),
+                    'size' => $disk->size($path),
+                ]);
+            }
+        }
+    }
+}