feat: AfterSales CRM - SOP compliant real-estate customer care system
- Departments + cross-department transfer workflow - Role-based closing (staff→resolved, manager→closed) with proof_of_resolution - Private file storage with collection system + temporary signed URLs - Dashboard: resolved tickets table, stats, handler performance bar chart - Spatie RBAC (admin/manager/staff) - Notifications: TicketTransferred, TicketClosed (database + mail) - Pest tests: 8 tests, 21 assertions - Docker production-ready (Dockerfile + compose + entrypoint)
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193
app/Filament/Resources/Feedback/Pages/EditFeedback.php
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193
app/Filament/Resources/Feedback/Pages/EditFeedback.php
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<?php
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namespace App\Filament\Resources\Feedback\Pages;
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use App\Filament\Resources\Feedback\FeedbackResource;
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use App\Models\Department;
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use App\Services\ClosingService;
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use App\Services\TransferService;
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use Filament\Actions\Action;
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use Filament\Actions\DeleteAction;
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use Filament\Forms\Components\FileUpload;
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use Filament\Forms\Components\Select;
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use Filament\Forms\Components\Textarea;
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use Filament\Notifications\Notification;
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use Filament\Resources\Pages\EditRecord;
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use Illuminate\Contracts\View\View;
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use Illuminate\Support\Facades\App;
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use Illuminate\Support\Facades\Storage;
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class EditFeedback extends EditRecord
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{
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protected static string $resource = FeedbackResource::class;
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protected function getHeaderActions(): array
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{
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return [
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$this->transferDepartmentAction(),
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$this->closeTicketAction(),
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DeleteAction::make(),
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];
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}
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protected function transferDepartmentAction(): Action
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{
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return Action::make('transferDepartment')
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->label('Transfer Department')
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->icon('heroicon-o-arrows-right-left')
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->color('warning')
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->visible(fn (): bool => auth()->user()->hasRole(['admin', 'manager']))
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->form([
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Select::make('to_department_id')
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->label('Target Department')
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->options(Department::pluck('name', 'id')->toArray())
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->required()
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->searchable(),
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Select::make('new_assignee_id')
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->label('Assign To (optional)')
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->options(function (\Filament\Forms\Get $get) {
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$deptId = $get('to_department_id');
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if (! $deptId) {
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return [];
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}
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$dept = Department::with('manager')->find($deptId);
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return \App\Models\User::pluck('name', 'id')->toArray();
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})
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->searchable()
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->nullable(),
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Textarea::make('reason')
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->label('Reason')
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->required()
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->rows(3),
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FileUpload::make('transfer_attachments')
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->label('Attachments')
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->multiple()
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->disk('local')
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->directory('feedback-attachments')
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->columnSpanFull(),
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])
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->action(function (array $data): void {
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$feedback = $this->getRecord();
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$toDepartment = Department::findOrFail($data['to_department_id']);
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$sender = auth()->user();
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$transferService = App::make(TransferService::class);
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$log = $transferService->transfer(
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$feedback,
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$toDepartment,
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$data['reason'],
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$sender,
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$data['new_assignee_id'] ?? null,
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);
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if (! empty($data['transfer_attachments'])) {
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$fileService = App::make(FileService::class);
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$fileService->upload(
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$data['transfer_attachments'],
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'general',
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$feedback,
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$sender->id,
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);
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}
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Notification::make()
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->title('Transferred successfully')
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->success()
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->send();
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$this->redirect($this->getResource()::getUrl('edit', ['record' => $feedback]));
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});
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}
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protected function closeTicketAction(): Action
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{
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return Action::make('closeTicket')
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->label('Close Ticket')
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->icon('heroicon-o-check-circle')
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->color('success')
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->visible(fn (): bool => $this->getRecord()->status !== 'closed' && auth()->user()->hasRole(['admin', 'manager']))
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->requiresConfirmation()
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->modalHeading('Close Ticket')
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->modalDescription('Bạn có chắc muốn đóng phiếu này? Hành động này KHÔNG thể hoàn tác.')
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->modalSubmitActionLabel('Close')
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->action(function (): void {
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$feedback = $this->getRecord();
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$actor = auth()->user();
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$closingService = App::make(ClosingService::class);
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try {
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$closingService->close($feedback, $actor);
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Notification::make()
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->title('Ticket closed successfully')
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->success()
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->send();
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$this->redirect($this->getResource()::getUrl('edit', ['record' => $feedback]));
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} catch (\Symfony\Component\HttpKernel\Exception\HttpException $e) {
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Notification::make()
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->title($e->getMessage())
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->danger()
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->send();
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} catch (\Illuminate\Validation\ValidationException $e) {
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Notification::make()
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->title($e->getMessage())
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->danger()
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->send();
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}
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});
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}
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public function getFooter(): ?View
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{
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return view('filament.resources.feedback.similar-cases');
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}
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protected function mutateFormDataBeforeSave(array $data): array
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{
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if (($data['is_general'] ?? false) === true) {
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$data['customer_product_id'] = null;
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}
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unset($data['is_general'], $data['attachment_collection']);
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$newStatus = $data['status'] ?? null;
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if ($newStatus === 'closed' && $this->getRecord()->status !== 'closed') {
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$closingService = App::make(ClosingService::class);
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$closingService->close($this->getRecord(), auth()->user());
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}
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return $data;
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}
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protected function afterSave(): void
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{
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$attachments = $this->data['attachments'] ?? [];
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$collection = $this->data['attachment_collection'] ?? 'general';
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if (! empty($attachments)) {
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$disk = Storage::disk('local');
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$feedback = $this->getRecord();
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foreach ($attachments as $path) {
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$feedback->attachments()->create([
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'uuid' => (string) \Illuminate\Support\Str::uuid(),
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'user_id' => auth()->id(),
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'name' => basename($path),
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'path' => $path,
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'disk' => 'local',
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'collection' => $collection,
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'mime_type' => $disk->mimeType($path),
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'size' => $disk->size($path),
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]);
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}
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}
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}
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protected function mutateFormDataBeforeFill(array $data): array
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{
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$data['is_general'] = $data['customer_product_id'] === null;
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return $data;
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}
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}
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