feat: AfterSales CRM - SOP compliant real-estate customer care system

- Departments + cross-department transfer workflow
- Role-based closing (staff→resolved, manager→closed) with proof_of_resolution
- Private file storage with collection system + temporary signed URLs
- Dashboard: resolved tickets table, stats, handler performance bar chart
- Spatie RBAC (admin/manager/staff)
- Notifications: TicketTransferred, TicketClosed (database + mail)
- Pest tests: 8 tests, 21 assertions
- Docker production-ready (Dockerfile + compose + entrypoint)

app/Filament/Resources/Feedback/Schemas/FeedbackForm.php

@@ -0,0 +1,122 @@
+<?php
+
+namespace App\Filament\Resources\Feedback\Schemas;
+
+use App\Models\CustomerProduct;
+use App\Models\Department;
+use Filament\Forms\Components\FileUpload;
+use Filament\Forms\Components\Select;
+use Filament\Forms\Components\Textarea;
+use Filament\Forms\Components\TextInput;
+use Filament\Forms\Components\Toggle;
+use Filament\Schemas\Components\Section;
+use Filament\Schemas\Schema;
+
+class FeedbackForm
+{
+    public static function configure(Schema $schema): Schema
+    {
+        return $schema
+            ->components([
+                Section::make('Feedback Information')
+                    ->schema([
+                        Select::make('customer_id')
+                            ->relationship('customer', 'name')
+                            ->searchable()
+                            ->preload()
+                            ->required()
+                            ->live(),
+
+                        Toggle::make('is_general')
+                            ->label('General feedback (not related to a product)')
+                            ->default(false)
+                            ->live(),
+
+                        Select::make('customer_product_id')
+                            ->label('Product')
+                            ->options(function ($get): array {
+                                $customerId = $get('customer_id');
+                                if (! $customerId) {
+                                    return [];
+                                }
+                                return CustomerProduct::where('customer_id', $customerId)
+                                    ->with('product')
+                                    ->get()
+                                    ->pluck('product.name', 'id')
+                                    ->toArray();
+                            })
+                            ->visible(fn ($get): bool => ! $get('is_general'))
+                            ->nullable()
+                            ->searchable(),
+
+                        Select::make('feedback_channel_id')
+                            ->relationship('feedbackChannel', 'name')
+                            ->required()
+                            ->preload(),
+
+                        TextInput::make('title')
+                            ->required()
+                            ->maxLength(255),
+
+                        Textarea::make('content')
+                            ->required()
+                            ->rows(6)
+                            ->columnSpanFull(),
+
+                        Select::make('attachment_collection')
+                            ->label('Attachment Collection')
+                            ->options([
+                                'general' => 'General',
+                                'proof_of_resolution' => 'Proof of Resolution',
+                                'customer_evidence' => 'Customer Evidence',
+                            ])
+                            ->default('general'),
+
+                        FileUpload::make('attachments')
+                            ->label('Attachments')
+                            ->multiple()
+                            ->disk('local')
+                            ->directory('feedback-attachments')
+                            ->columnSpanFull()
+                            ->dehydrated(false),
+
+                        Select::make('tags')
+                            ->relationship('tags', 'name')
+                            ->multiple()
+                            ->preload()
+                            ->createOptionForm([
+                                TextInput::make('name')->required(),
+                                TextInput::make('slug')->required(),
+                                TextInput::make('color')->type('color'),
+                            ]),
+
+                        Select::make('status')
+                            ->options([
+                                'pending' => 'Pending',
+                                'processing' => 'Processing',
+                                'resolved' => 'Resolved',
+                                'closed' => 'Closed',
+                            ])
+                            ->default('pending')
+                            ->required(),
+
+                        Select::make('assigned_to')
+                            ->relationship('assignedTo', 'name')
+                            ->searchable()
+                            ->preload()
+                            ->nullable(),
+
+                        Select::make('current_department_id')
+                            ->label('Department')
+                            ->options(Department::pluck('name', 'id')->toArray())
+                            ->searchable()
+                            ->nullable(),
+
+                        Toggle::make('is_escalated')
+                            ->label('Escalated')
+                            ->visible(fn (): bool => auth()->user()?->hasRole(['admin', 'manager']) ?? false),
+                    ])
+                    ->columns(2),
+            ]);
+    }
+}