feat: AfterSales CRM - SOP compliant real-estate customer care system

- Departments + cross-department transfer workflow
- Role-based closing (staff→resolved, manager→closed) with proof_of_resolution
- Private file storage with collection system + temporary signed URLs
- Dashboard: resolved tickets table, stats, handler performance bar chart
- Spatie RBAC (admin/manager/staff)
- Notifications: TicketTransferred, TicketClosed (database + mail)
- Pest tests: 8 tests, 21 assertions
- Docker production-ready (Dockerfile + compose + entrypoint)

app/Filament/Resources/FeedbackChannels/Schemas/FeedbackChannelForm.php

@@ -0,0 +1,34 @@
+<?php
+
+namespace App\Filament\Resources\FeedbackChannels\Schemas;
+
+use Filament\Forms\Components\TextInput;
+use Filament\Forms\Components\Toggle;
+use Filament\Schemas\Components\Section;
+use Filament\Schemas\Schema;
+
+class FeedbackChannelForm
+{
+    public static function configure(Schema $schema): Schema
+    {
+        return $schema
+            ->components([
+                Section::make()
+                    ->schema([
+                        TextInput::make('name')
+                            ->required()
+                            ->maxLength(255),
+                        TextInput::make('slug')
+                            ->required()
+                            ->maxLength(255)
+                            ->unique(ignoreRecord: true),
+                        TextInput::make('icon')
+                            ->maxLength(255)
+                            ->hint('Heroicon name or emoji'),
+                        Toggle::make('is_active')
+                            ->default(true),
+                    ])
+                    ->columns(2),
+            ]);
+    }
+}