feat: AfterSales CRM - SOP compliant real-estate customer care system

- Departments + cross-department transfer workflow
- Role-based closing (staff→resolved, manager→closed) with proof_of_resolution
- Private file storage with collection system + temporary signed URLs
- Dashboard: resolved tickets table, stats, handler performance bar chart
- Spatie RBAC (admin/manager/staff)
- Notifications: TicketTransferred, TicketClosed (database + mail)
- Pest tests: 8 tests, 21 assertions
- Docker production-ready (Dockerfile + compose + entrypoint)

app/Filament/Widgets/ResolvedTicketsWidget.php

@@ -0,0 +1,59 @@
+<?php
+
+namespace App\Filament\Widgets;
+
+use App\Filament\Resources\Feedback\FeedbackResource;
+use App\Models\Department;
+use App\Models\Feedback;
+use Filament\Tables\Columns\TextColumn;
+use Filament\Tables\Table;
+use Filament\Widgets\TableWidget as BaseWidget;
+
+class ResolvedTicketsWidget extends BaseWidget
+{
+    protected int|string|array $columnSpan = 'full';
+
+    public function table(Table $table): Table
+    {
+        return $table
+            ->query(
+                Feedback::query()
+                    ->where('status', 'resolved')
+                    ->when(
+                        auth()->user()->hasRole('manager'),
+                        function ($q) {
+                            $deptIds = Department::where('manager_id', auth()->id())->pluck('id');
+                            return $q->whereIn('current_department_id', $deptIds);
+                        }
+                    )
+            )
+            ->columns([
+                TextColumn::make('id')
+                    ->label('#')
+                    ->sortable(),
+                TextColumn::make('title')
+                    ->label('Ticket')
+                    ->searchable()
+                    ->url(fn (Feedback $record): string => FeedbackResource::getUrl('edit', ['record' => $record])),
+                TextColumn::make('customer.name')
+                    ->label('Customer')
+                    ->searchable(),
+                TextColumn::make('assignedTo.name')
+                    ->label('Handler'),
+                TextColumn::make('currentDepartment.name')
+                    ->label('Department'),
+                TextColumn::make('updated_at')
+                    ->label('Resolved Date')
+                    ->dateTime('d/m/Y')
+                    ->sortable(),
+            ])
+            ->defaultSort('updated_at', 'desc')
+            ->heading('Tickets Awaiting Closure (Resolved)')
+            ->description('Tickets that have been resolved and are pending manager review for closure.');
+    }
+
+    public static function canView(): bool
+    {
+        return auth()->user()?->hasRole(['admin', 'manager']) ?? false;
+    }
+}