feat: AfterSales CRM - SOP compliant real-estate customer care system

- Departments + cross-department transfer workflow
- Role-based closing (staff→resolved, manager→closed) with proof_of_resolution
- Private file storage with collection system + temporary signed URLs
- Dashboard: resolved tickets table, stats, handler performance bar chart
- Spatie RBAC (admin/manager/staff)
- Notifications: TicketTransferred, TicketClosed (database + mail)
- Pest tests: 8 tests, 21 assertions
- Docker production-ready (Dockerfile + compose + entrypoint)

app/Models/User.php

@@ -2,26 +2,25 @@
 
 namespace App\Models;
 
-// use Illuminate\Contracts\Auth\MustVerifyEmail;
 use Database\Factories\UserFactory;
 use Illuminate\Database\Eloquent\Attributes\Fillable;
 use Illuminate\Database\Eloquent\Attributes\Hidden;
 use Illuminate\Database\Eloquent\Factories\HasFactory;
+use Illuminate\Database\Eloquent\Relations\HasMany;
 use Illuminate\Foundation\Auth\User as Authenticatable;
 use Illuminate\Notifications\Notifiable;
+use Spatie\Permission\Traits\HasRoles;
+use Illuminate\Contracts\Auth\Access\Authorizable;
+use Filament\Models\Contracts\FilamentUser;
+use Filament\Panel;
 
-#[Fillable(['name', 'email', 'password'])]
+#[Fillable(['name', 'email', 'password', 'role'])]
 #[Hidden(['password', 'remember_token'])]
-class User extends Authenticatable
+class User extends Authenticatable implements FilamentUser
 {
     /** @use HasFactory<UserFactory> */
-    use HasFactory, Notifiable;
+    use HasFactory, Notifiable, HasRoles;
 
-    /**
-     * Get the attributes that should be cast.
-     *
-     * @return array<string, string>
-     */
     protected function casts(): array
     {
         return [
@@ -29,4 +28,24 @@ class User extends Authenticatable
             'password' => 'hashed',
         ];
     }
+
+    public function canAccessPanel(Panel $panel): bool
+    {
+        return true;
+    }
+
+    public function assignedFeedbacks(): HasMany
+    {
+        return $this->hasMany(Feedback::class, 'assigned_to');
+    }
+
+    public function isAdmin(): bool
+    {
+        return $this->hasRole('admin');
+    }
+
+    public function isManager(): bool
+    {
+        return $this->hasRole('manager');
+    }
 }