feat: AfterSales CRM - SOP compliant real-estate customer care system

- Departments + cross-department transfer workflow
- Role-based closing (staff→resolved, manager→closed) with proof_of_resolution
- Private file storage with collection system + temporary signed URLs
- Dashboard: resolved tickets table, stats, handler performance bar chart
- Spatie RBAC (admin/manager/staff)
- Notifications: TicketTransferred, TicketClosed (database + mail)
- Pest tests: 8 tests, 21 assertions
- Docker production-ready (Dockerfile + compose + entrypoint)

app/Policies/FeedbackPolicy.php

@@ -0,0 +1,44 @@
+<?php
+
+namespace App\Policies;
+
+use App\Models\Feedback;
+use App\Models\User;
+
+class FeedbackPolicy
+{
+    public function viewAny(User $user): bool
+    {
+        return $user->hasRole(['admin', 'manager', 'staff']);
+    }
+
+    public function view(User $user, Feedback $feedback): bool
+    {
+        return $user->hasRole(['admin', 'manager', 'staff']);
+    }
+
+    public function create(User $user): bool
+    {
+        return $user->hasRole(['admin', 'manager', 'staff']);
+    }
+
+    public function update(User $user, Feedback $feedback): bool
+    {
+        return $user->hasRole(['admin', 'manager', 'staff']);
+    }
+
+    public function delete(User $user, Feedback $feedback): bool
+    {
+        return $user->hasRole(['admin', 'manager']);
+    }
+
+    public function restore(User $user, Feedback $feedback): bool
+    {
+        return $user->hasRole('admin');
+    }
+
+    public function forceDelete(User $user, Feedback $feedback): bool
+    {
+        return $user->hasRole('admin');
+    }
+}