feat: AfterSales CRM - SOP compliant real-estate customer care system

- Departments + cross-department transfer workflow
- Role-based closing (staff→resolved, manager→closed) with proof_of_resolution
- Private file storage with collection system + temporary signed URLs
- Dashboard: resolved tickets table, stats, handler performance bar chart
- Spatie RBAC (admin/manager/staff)
- Notifications: TicketTransferred, TicketClosed (database + mail)
- Pest tests: 8 tests, 21 assertions
- Docker production-ready (Dockerfile + compose + entrypoint)

database/factories/FeedbackFactory.php

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+<?php
+
+namespace Database\Factories;
+
+use App\Models\Feedback;
+use Illuminate\Database\Eloquent\Factories\Factory;
+
+/**
+ * @extends Factory<Feedback>
+ */
+class FeedbackFactory extends Factory
+{
+    /**
+     * Define the model's default state.
+     *
+     * @return array<string, mixed>
+     */
+    public function definition(): array
+    {
+        return [
+            //
+        ];
+    }
+}

database/migrations/2026_04_26_052423_create_customer_product_table.php

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+<?php
+
+use Illuminate\Database\Migrations\Migration;
+use Illuminate\Database\Schema\Blueprint;
+use Illuminate\Support\Facades\Schema;
+
+return new class extends Migration
+{
+    public function up(): void
+    {
+        Schema::create('customer_product', function (Blueprint $table) {
+            $table->id();
+            $table->foreignId('customer_id')->constrained()->cascadeOnDelete();
+            $table->foreignId('product_id')->constrained()->cascadeOnDelete();
+            $table->date('purchase_date')->nullable();
+            $table->timestamps();
+
+            $table->unique(['customer_id', 'product_id']);
+        });
+    }
+
+    public function down(): void
+    {
+        Schema::dropIfExists('customer_product');
+    }
+};

database/migrations/2026_04_26_052423_create_customers_table.php

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+<?php
+
+use Illuminate\Database\Migrations\Migration;
+use Illuminate\Database\Schema\Blueprint;
+use Illuminate\Support\Facades\Schema;
+
+return new class extends Migration
+{
+    public function up(): void
+    {
+        Schema::create('customers', function (Blueprint $table) {
+            $table->id();
+            $table->string('name');
+            $table->string('email')->nullable()->unique();
+            $table->string('phone')->nullable();
+            $table->text('address')->nullable();
+            $table->string('status')->default('active');
+            $table->timestamps();
+        });
+    }
+
+    public function down(): void
+    {
+        Schema::dropIfExists('customers');
+    }
+};

database/migrations/2026_04_26_052423_create_products_table.php

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+<?php
+
+use Illuminate\Database\Migrations\Migration;
+use Illuminate\Database\Schema\Blueprint;
+use Illuminate\Support\Facades\Schema;
+
+return new class extends Migration
+{
+    public function up(): void
+    {
+        Schema::create('products', function (Blueprint $table) {
+            $table->id();
+            $table->string('name');
+            $table->text('description')->nullable();
+            $table->string('status')->default('active');
+            $table->timestamps();
+        });
+    }
+
+    public function down(): void
+    {
+        Schema::dropIfExists('products');
+    }
+};

database/migrations/2026_04_26_052424_create_feedback_channels_table.php

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+<?php
+
+use Illuminate\Database\Migrations\Migration;
+use Illuminate\Database\Schema\Blueprint;
+use Illuminate\Support\Facades\Schema;
+
+return new class extends Migration
+{
+    public function up(): void
+    {
+        Schema::create('feedback_channels', function (Blueprint $table) {
+            $table->id();
+            $table->string('name');
+            $table->string('slug')->unique();
+            $table->string('icon')->nullable();
+            $table->boolean('is_active')->default(true);
+            $table->timestamps();
+        });
+    }
+
+    public function down(): void
+    {
+        Schema::dropIfExists('feedback_channels');
+    }
+};

database/migrations/2026_04_26_052424_create_feedbacks_table.php

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+<?php
+
+use Illuminate\Database\Migrations\Migration;
+use Illuminate\Database\Schema\Blueprint;
+use Illuminate\Support\Facades\Schema;
+
+return new class extends Migration
+{
+    public function up(): void
+    {
+        Schema::create('feedback', function (Blueprint $table) {
+            $table->id();
+            $table->foreignId('customer_id')->constrained()->cascadeOnDelete();
+            $table->foreignId('customer_product_id')->nullable()->constrained('customer_product')->nullOnDelete();
+            $table->foreignId('feedback_channel_id')->constrained('feedback_channels');
+            $table->foreignId('assigned_to')->nullable()->constrained('users')->nullOnDelete();
+            $table->string('title');
+            $table->text('content');
+            $table->string('status')->default('pending');
+            $table->timestamps();
+        });
+    }
+
+    public function down(): void
+    {
+        Schema::dropIfExists('feedback');
+    }
+};

database/migrations/2026_04_26_052528_add_role_to_users_table.php

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+<?php
+
+use Illuminate\Database\Migrations\Migration;
+use Illuminate\Database\Schema\Blueprint;
+use Illuminate\Support\Facades\Schema;
+
+return new class extends Migration
+{
+    public function up(): void
+    {
+        Schema::table('users', function (Blueprint $table) {
+            $table->string('role')->default('staff')->after('password');
+        });
+    }
+
+    public function down(): void
+    {
+        Schema::table('users', function (Blueprint $table) {
+            $table->dropColumn('role');
+        });
+    }
+};

database/migrations/2026_04_26_063709_create_feedback_interactions_table.php

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+<?php
+
+use Illuminate\Database\Migrations\Migration;
+use Illuminate\Database\Schema\Blueprint;
+use Illuminate\Support\Facades\Schema;
+
+return new class extends Migration
+{
+    public function up(): void
+    {
+        Schema::create('feedback_interactions', function (Blueprint $table) {
+            $table->id();
+            $table->foreignId('feedback_id')->constrained('feedback')->cascadeOnDelete();
+            $table->foreignId('user_id')->constrained('users');
+            $table->string('type')->default('note'); // note, status_change, assignment, forward
+            $table->text('content')->nullable();
+            $table->json('changes')->nullable(); // tracks what changed (old_status => new_status, old_assignee => new_assignee)
+            $table->timestamps();
+        });
+    }
+
+    public function down(): void
+    {
+        Schema::dropIfExists('feedback_interactions');
+    }
+};

database/migrations/2026_04_26_063710_create_feedback_attachments_table.php

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+<?php
+
+use Illuminate\Database\Migrations\Migration;
+use Illuminate\Database\Schema\Blueprint;
+use Illuminate\Support\Facades\Schema;
+
+return new class extends Migration
+{
+    public function up(): void
+    {
+        Schema::create('feedback_attachments', function (Blueprint $table) {
+            $table->id();
+            $table->foreignId('feedback_id')->constrained('feedback')->cascadeOnDelete();
+            $table->foreignId('feedback_interaction_id')->nullable()->constrained('feedback_interactions')->nullOnDelete();
+            $table->foreignId('user_id')->constrained('users');
+            $table->string('name');
+            $table->string('path');
+            $table->string('mime_type')->nullable();
+            $table->unsignedBigInteger('size')->nullable();
+            $table->timestamps();
+        });
+    }
+
+    public function down(): void
+    {
+        Schema::dropIfExists('feedback_attachments');
+    }
+};

database/migrations/2026_04_26_070225_create_feedback_tags_table.php

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+<?php
+
+use Illuminate\Database\Migrations\Migration;
+use Illuminate\Database\Schema\Blueprint;
+use Illuminate\Support\Facades\Schema;
+
+return new class extends Migration
+{
+    public function up(): void
+    {
+        Schema::create('feedback_tags', function (Blueprint $table) {
+            $table->id();
+            $table->string('name');
+            $table->string('slug')->unique();
+            $table->string('color')->nullable();
+            $table->timestamps();
+        });
+
+        Schema::create('feedback_feedback_tag', function (Blueprint $table) {
+            $table->foreignId('feedback_id')->constrained('feedback')->cascadeOnDelete();
+            $table->foreignId('feedback_tag_id')->constrained('feedback_tags')->cascadeOnDelete();
+            $table->primary(['feedback_id', 'feedback_tag_id']);
+        });
+    }
+
+    public function down(): void
+    {
+        Schema::dropIfExists('feedback_feedback_tag');
+        Schema::dropIfExists('feedback_tags');
+    }
+};

database/migrations/2026_04_27_030125_create_permission_tables.php

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+<?php
+
+use Illuminate\Database\Migrations\Migration;
+use Illuminate\Database\Schema\Blueprint;
+use Illuminate\Support\Facades\Schema;
+
+return new class extends Migration
+{
+    /**
+     * Run the migrations.
+     */
+    public function up(): void
+    {
+        $teams = config('permission.teams');
+        $tableNames = config('permission.table_names');
+        $columnNames = config('permission.column_names');
+        $pivotRole = $columnNames['role_pivot_key'] ?? 'role_id';
+        $pivotPermission = $columnNames['permission_pivot_key'] ?? 'permission_id';
+
+        throw_if(empty($tableNames), 'Error: config/permission.php not loaded. Run [php artisan config:clear] and try again.');
+        throw_if($teams && empty($columnNames['team_foreign_key'] ?? null), 'Error: team_foreign_key on config/permission.php not loaded. Run [php artisan config:clear] and try again.');
+
+        /**
+         * See `docs/prerequisites.md` for suggested lengths on 'name' and 'guard_name' if "1071 Specified key was too long" errors are encountered.
+         */
+        Schema::create($tableNames['permissions'], static function (Blueprint $table) {
+            $table->id(); // permission id
+            $table->string('name');
+            $table->string('guard_name');
+            $table->timestamps();
+
+            $table->unique(['name', 'guard_name']);
+        });
+
+        /**
+         * See `docs/prerequisites.md` for suggested lengths on 'name' and 'guard_name' if "1071 Specified key was too long" errors are encountered.
+         */
+        Schema::create($tableNames['roles'], static function (Blueprint $table) use ($teams, $columnNames) {
+            $table->id(); // role id
+            if ($teams || config('permission.testing')) { // permission.testing is a fix for sqlite testing
+                $table->unsignedBigInteger($columnNames['team_foreign_key'])->nullable();
+                $table->index($columnNames['team_foreign_key'], 'roles_team_foreign_key_index');
+            }
+            $table->string('name');
+            $table->string('guard_name');
+            $table->timestamps();
+            if ($teams || config('permission.testing')) {
+                $table->unique([$columnNames['team_foreign_key'], 'name', 'guard_name']);
+            } else {
+                $table->unique(['name', 'guard_name']);
+            }
+        });
+
+        Schema::create($tableNames['model_has_permissions'], static function (Blueprint $table) use ($tableNames, $columnNames, $pivotPermission, $teams) {
+            $table->unsignedBigInteger($pivotPermission);
+
+            $table->string('model_type');
+            $table->unsignedBigInteger($columnNames['model_morph_key']);
+            $table->index([$columnNames['model_morph_key'], 'model_type'], 'model_has_permissions_model_id_model_type_index');
+
+            $table->foreign($pivotPermission)
+                ->references('id') // permission id
+                ->on($tableNames['permissions'])
+                ->cascadeOnDelete();
+            if ($teams) {
+                $table->unsignedBigInteger($columnNames['team_foreign_key']);
+                $table->index($columnNames['team_foreign_key'], 'model_has_permissions_team_foreign_key_index');
+
+                $table->primary([$columnNames['team_foreign_key'], $pivotPermission, $columnNames['model_morph_key'], 'model_type'],
+                    'model_has_permissions_permission_model_type_primary');
+            } else {
+                $table->primary([$pivotPermission, $columnNames['model_morph_key'], 'model_type'],
+                    'model_has_permissions_permission_model_type_primary');
+            }
+        });
+
+        Schema::create($tableNames['model_has_roles'], static function (Blueprint $table) use ($tableNames, $columnNames, $pivotRole, $teams) {
+            $table->unsignedBigInteger($pivotRole);
+
+            $table->string('model_type');
+            $table->unsignedBigInteger($columnNames['model_morph_key']);
+            $table->index([$columnNames['model_morph_key'], 'model_type'], 'model_has_roles_model_id_model_type_index');
+
+            $table->foreign($pivotRole)
+                ->references('id') // role id
+                ->on($tableNames['roles'])
+                ->cascadeOnDelete();
+            if ($teams) {
+                $table->unsignedBigInteger($columnNames['team_foreign_key']);
+                $table->index($columnNames['team_foreign_key'], 'model_has_roles_team_foreign_key_index');
+
+                $table->primary([$columnNames['team_foreign_key'], $pivotRole, $columnNames['model_morph_key'], 'model_type'],
+                    'model_has_roles_role_model_type_primary');
+            } else {
+                $table->primary([$pivotRole, $columnNames['model_morph_key'], 'model_type'],
+                    'model_has_roles_role_model_type_primary');
+            }
+        });
+
+        Schema::create($tableNames['role_has_permissions'], static function (Blueprint $table) use ($tableNames, $pivotRole, $pivotPermission) {
+            $table->unsignedBigInteger($pivotPermission);
+            $table->unsignedBigInteger($pivotRole);
+
+            $table->foreign($pivotPermission)
+                ->references('id') // permission id
+                ->on($tableNames['permissions'])
+                ->cascadeOnDelete();
+
+            $table->foreign($pivotRole)
+                ->references('id') // role id
+                ->on($tableNames['roles'])
+                ->cascadeOnDelete();
+
+            $table->primary([$pivotPermission, $pivotRole], 'role_has_permissions_permission_id_role_id_primary');
+        });
+
+        app('cache')
+            ->store(config('permission.cache.store') != 'default' ? config('permission.cache.store') : null)
+            ->forget(config('permission.cache.key'));
+    }
+
+    /**
+     * Reverse the migrations.
+     */
+    public function down(): void
+    {
+        $tableNames = config('permission.table_names');
+
+        throw_if(empty($tableNames), 'Error: config/permission.php not found and defaults could not be merged. Please publish the package configuration before proceeding, or drop the tables manually.');
+
+        Schema::dropIfExists($tableNames['role_has_permissions']);
+        Schema::dropIfExists($tableNames['model_has_roles']);
+        Schema::dropIfExists($tableNames['model_has_permissions']);
+        Schema::dropIfExists($tableNames['roles']);
+        Schema::dropIfExists($tableNames['permissions']);
+    }
+};

database/migrations/2026_04_27_080000_create_departments_table.php

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+<?php
+
+use Illuminate\Database\Migrations\Migration;
+use Illuminate\Database\Schema\Blueprint;
+use Illuminate\Support\Facades\Schema;
+
+return new class extends Migration
+{
+    public function up(): void
+    {
+        Schema::create('departments', function (Blueprint $table) {
+            $table->id();
+            $table->string('name');
+            $table->foreignId('manager_id')->nullable()->constrained('users')->nullOnDelete();
+            $table->timestamps();
+        });
+    }
+
+    public function down(): void
+    {
+        Schema::dropIfExists('departments');
+    }
+};

database/migrations/2026_04_27_081000_add_department_to_feedback_table.php

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+<?php
+
+use Illuminate\Database\Migrations\Migration;
+use Illuminate\Database\Schema\Blueprint;
+use Illuminate\Support\Facades\Schema;
+
+return new class extends Migration
+{
+    public function up(): void
+    {
+        Schema::table('feedback', function (Blueprint $table) {
+            $table->foreignId('current_department_id')->nullable()->after('assigned_to')->constrained('departments')->nullOnDelete();
+            $table->boolean('is_escalated')->default(false)->after('current_department_id');
+        });
+    }
+
+    public function down(): void
+    {
+        Schema::table('feedback', function (Blueprint $table) {
+            $table->dropForeign(['current_department_id']);
+            $table->dropColumn(['current_department_id', 'is_escalated']);
+        });
+    }
+};

database/migrations/2026_04_27_082000_create_ticket_transfer_logs_table.php

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+<?php
+
+use Illuminate\Database\Migrations\Migration;
+use Illuminate\Database\Schema\Blueprint;
+use Illuminate\Support\Facades\Schema;
+
+return new class extends Migration
+{
+    public function up(): void
+    {
+        Schema::create('ticket_transfer_logs', function (Blueprint $table) {
+            $table->id();
+            $table->foreignId('feedback_id')->constrained('feedback')->cascadeOnDelete();
+            $table->foreignId('from_department_id')->nullable()->constrained('departments')->nullOnDelete();
+            $table->foreignId('to_department_id')->nullable()->constrained('departments')->nullOnDelete();
+            $table->foreignId('sender_id')->constrained('users');
+            $table->text('reason');
+            $table->timestamps();
+        });
+    }
+
+    public function down(): void
+    {
+        Schema::dropIfExists('ticket_transfer_logs');
+    }
+};

database/migrations/2026_04_27_083000_add_collection_to_feedback_attachments_table.php

@@ -0,0 +1,24 @@
+<?php
+
+use Illuminate\Database\Migrations\Migration;
+use Illuminate\Database\Schema\Blueprint;
+use Illuminate\Support\Facades\Schema;
+
+return new class extends Migration
+{
+    public function up(): void
+    {
+        Schema::table('feedback_attachments', function (Blueprint $table) {
+            $table->uuid('uuid')->nullable()->after('id')->unique();
+            $table->string('disk')->default('local')->after('path');
+            $table->string('collection')->default('general')->after('disk');
+        });
+    }
+
+    public function down(): void
+    {
+        Schema::table('feedback_attachments', function (Blueprint $table) {
+            $table->dropColumn(['uuid', 'disk', 'collection']);
+        });
+    }
+};

database/migrations/2026_04_27_140000_fix_attachment_disk_default.php

@@ -0,0 +1,22 @@
+<?php
+
+use Illuminate\Database\Migrations\Migration;
+use Illuminate\Database\Schema\Blueprint;
+use Illuminate\Support\Facades\Schema;
+
+return new class extends Migration
+{
+    public function up(): void
+    {
+        Schema::table('feedback_attachments', function (Blueprint $table) {
+            $table->string('disk')->default('local')->change();
+        });
+    }
+
+    public function down(): void
+    {
+        Schema::table('feedback_attachments', function (Blueprint $table) {
+            $table->string('disk')->default('private')->change();
+        });
+    }
+};

database/migrations/2026_04_27_150000_create_notifications_table.php

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+<?php
+
+use Illuminate\Database\Migrations\Migration;
+use Illuminate\Database\Schema\Blueprint;
+use Illuminate\Support\Facades\Schema;
+
+return new class extends Migration
+{
+    public function up(): void
+    {
+        Schema::create('notifications', function (Blueprint $table) {
+            $table->uuid('id')->primary();
+            $table->string('type');
+            $table->morphs('notifiable');
+            $table->text('data');
+            $table->timestamp('read_at')->nullable();
+            $table->timestamps();
+        });
+    }
+
+    public function down(): void
+    {
+        Schema::dropIfExists('notifications');
+    }
+};

database/seeders/AfterSalesSeeder.php

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+<?php
+
+namespace Database\Seeders;
+
+use App\Models\Customer;
+use App\Models\Department;
+use App\Models\Feedback;
+use App\Models\FeedbackChannel;
+use App\Models\Product;
+use App\Models\User;
+use Illuminate\Database\Seeder;
+use Spatie\Permission\Models\Role;
+
+class AfterSalesSeeder extends Seeder
+{
+    public function run(): void
+    {
+        Role::create(['name' => 'admin']);
+        Role::create(['name' => 'manager']);
+        Role::create(['name' => 'staff']);
+
+        $admin = User::create([
+            'name' => 'Admin',
+            'email' => 'admin@minicrm.local',
+            'password' => bcrypt('password'),
+            'role' => 'admin',
+        ]);
+        $admin->assignRole('admin');
+
+        $manager = User::create([
+            'name' => 'Manager',
+            'email' => 'manager@minicrm.local',
+            'password' => bcrypt('password'),
+            'role' => 'manager',
+        ]);
+        $manager->assignRole('manager');
+
+        $staff = User::create([
+            'name' => 'Staff',
+            'email' => 'staff@minicrm.local',
+            'password' => bcrypt('password'),
+            'role' => 'staff',
+        ]);
+        $staff->assignRole('staff');
+
+        $depCskh = Department::create(['name' => 'Phòng CSKH', 'manager_id' => $manager->id]);
+        $depKythuat = Department::create(['name' => 'Phòng Kỹ thuật', 'manager_id' => $admin->id]);
+        $depKetoan = Department::create(['name' => 'Phòng Kế toán', 'manager_id' => null]);
+        $depPhaply = Department::create(['name' => 'Phòng Pháp lý', 'manager_id' => null]);
+
+        $channels = [
+            ['name' => 'Email', 'slug' => 'email', 'icon' => 'heroicon-o-envelope'],
+            ['name' => 'Zalo', 'slug' => 'zalo', 'icon' => 'heroicon-o-chat-bubble-left'],
+            ['name' => 'Phone', 'slug' => 'phone', 'icon' => 'heroicon-o-phone'],
+            ['name' => 'Document', 'slug' => 'document', 'icon' => 'heroicon-o-document-text'],
+            ['name' => 'In Person', 'slug' => 'in-person', 'icon' => 'heroicon-o-user'],
+        ];
+
+        foreach ($channels as $channel) {
+            FeedbackChannel::create($channel);
+        }
+
+        $products = [
+            ['name' => 'Sunrise Apartment A1', 'description' => 'Luxury apartment in District 1, 3 bedrooms, river view', 'status' => 'active'],
+            ['name' => 'Sunrise Apartment A2', 'description' => 'Premium apartment in District 1, 2 bedrooms, city view', 'status' => 'active'],
+            ['name' => 'Green Valley Villa', 'description' => 'Standalone villa with private garden and pool', 'status' => 'active'],
+            ['name' => 'Ocean Tower Office', 'description' => 'High-end office space in central business district', 'status' => 'sold_out'],
+            ['name' => 'Park Hill Townhouse', 'description' => 'Modern townhouse near the park, 4 bedrooms', 'status' => 'inactive'],
+        ];
+
+        foreach ($products as $product) {
+            Product::create($product);
+        }
+
+        $customers = [
+            ['name' => 'Nguyen Van A', 'email' => 'nguyenvana@example.com', 'phone' => '0909123456', 'address' => 'Hanoi'],
+            ['name' => 'Tran Thi B', 'email' => 'tranthib@example.com', 'phone' => '0918234567', 'address' => 'Ho Chi Minh City'],
+            ['name' => 'Le Van C', 'email' => 'levanc@example.com', 'phone' => '0927345678', 'address' => 'Da Nang'],
+            ['name' => 'Pham Thi D', 'email' => 'phamthid@example.com', 'phone' => '0936456789', 'address' => 'Can Tho'],
+        ];
+
+        foreach ($customers as $customerData) {
+            Customer::create($customerData);
+        }
+
+        $customers = Customer::all();
+        $products = Product::where('status', 'active')->get();
+        $channels = FeedbackChannel::all();
+
+        $customers[0]->products()->attach($products[0]->id, ['purchase_date' => '2024-01-15']);
+        $customers[0]->products()->attach($products[1]->id, ['purchase_date' => '2024-06-01']);
+        $customers[1]->products()->attach($products[0]->id, ['purchase_date' => '2024-03-20']);
+        $customers[2]->products()->attach($products[2]->id, ['purchase_date' => '2024-09-10']);
+        $customers[3]->products()->attach($products[1]->id, ['purchase_date' => '2025-01-05']);
+        $customers[3]->products()->attach($products[2]->id, ['purchase_date' => '2025-02-15']);
+
+        $customerProduct1 = \App\Models\CustomerProduct::where('customer_id', $customers[0]->id)->where('product_id', $products[0]->id)->first();
+        $customerProduct2 = \App\Models\CustomerProduct::where('customer_id', $customers[0]->id)->where('product_id', $products[1]->id)->first();
+        $customerProduct3 = \App\Models\CustomerProduct::where('customer_id', $customers[1]->id)->where('product_id', $products[0]->id)->first();
+
+        $feedbacks = [
+            [
+                'customer_id' => $customers[0]->id,
+                'customer_product_id' => $customerProduct1->id,
+                'feedback_channel_id' => $channels->firstWhere('slug', 'email')->id,
+                'title' => 'Leaking ceiling in living room',
+                'content' => 'I noticed water stains on the ceiling of the living room after heavy rain. Please send someone to inspect and fix.',
+                'status' => 'pending',
+                'assigned_to' => $staff->id,
+                'current_department_id' => $depCskh->id,
+            ],
+            [
+                'customer_id' => $customers[0]->id,
+                'customer_product_id' => $customerProduct2->id,
+                'feedback_channel_id' => $channels->firstWhere('slug', 'phone')->id,
+                'title' => 'Request for parking slot upgrade',
+                'content' => 'I would like to upgrade from one parking slot to two. Please advise on availability and pricing.',
+                'status' => 'processing',
+                'assigned_to' => $manager->id,
+                'current_department_id' => $depCskh->id,
+            ],
+            [
+                'customer_id' => $customers[1]->id,
+                'customer_product_id' => $customerProduct3->id,
+                'feedback_channel_id' => $channels->firstWhere('slug', 'zalo')->id,
+                'title' => 'AC not cooling properly',
+                'content' => 'The air conditioner in the master bedroom is making loud noises and not cooling effectively.',
+                'status' => 'resolved',
+                'assigned_to' => $staff->id,
+                'current_department_id' => $depKythuat->id,
+            ],
+            [
+                'customer_id' => $customers[2]->id,
+                'customer_product_id' => null,
+                'feedback_channel_id' => $channels->firstWhere('slug', 'document')->id,
+                'title' => 'General feedback on community services',
+                'content' => 'I suggest improving the garbage collection schedule to twice a day instead of once. Also, the security guard shift changes could be more organized.',
+                'status' => 'pending',
+                'assigned_to' => null,
+                'current_department_id' => $depCskh->id,
+            ],
+            [
+                'customer_id' => $customers[3]->id,
+                'customer_product_id' => \App\Models\CustomerProduct::where('customer_id', $customers[3]->id)->where('product_id', $products[1]->id)->first()->id,
+                'feedback_channel_id' => $channels->firstWhere('slug', 'email')->id,
+                'title' => 'Kitchen cabinet hinge broken',
+                'content' => 'One of the kitchen cabinet hinges is broken. It is still under warranty, please arrange replacement.',
+                'status' => 'closed',
+                'assigned_to' => $staff->id,
+                'current_department_id' => $depKythuat->id,
+            ],
+        ];
+
+        foreach ($feedbacks as $feedback) {
+            Feedback::create($feedback);
+        }
+
+        $tags = [
+            ['name' => 'Leaking', 'slug' => 'leaking', 'color' => '#3b82f6'],
+            ['name' => 'Electrical', 'slug' => 'electrical', 'color' => '#f59e0b'],
+            ['name' => 'Warranty', 'slug' => 'warranty', 'color' => '#10b981'],
+            ['name' => 'Maintenance', 'slug' => 'maintenance', 'color' => '#8b5cf6'],
+            ['name' => 'Service Request', 'slug' => 'service-request', 'color' => '#ec4899'],
+        ];
+
+        foreach ($tags as $tag) {
+            \App\Models\FeedbackTag::create($tag);
+        }
+
+        $allFeedback = Feedback::all();
+        $allTags = \App\Models\FeedbackTag::all();
+
+        $allFeedback[0]->tags()->attach([$allTags[0]->id, $allTags[3]->id]);
+        $allFeedback[1]->tags()->attach([$allTags[4]->id]);
+        $allFeedback[2]->tags()->attach([$allTags[1]->id, $allTags[2]->id]);
+        $allFeedback[3]->tags()->attach([$allTags[3]->id]);
+        $allFeedback[4]->tags()->attach([$allTags[2]->id, $allTags[3]->id]);
+
+        \App\Models\FeedbackInteraction::create([
+            'feedback_id' => $allFeedback[0]->id,
+            'user_id' => $admin->id,
+            'type' => 'note',
+            'content' => 'Feedback received via Email. Assigned to Staff for initial handling.',
+            'changes' => ['status' => ['old' => null, 'new' => 'pending']],
+        ]);
+
+        \App\Models\FeedbackInteraction::create([
+            'feedback_id' => $allFeedback[0]->id,
+            'user_id' => $staff->id,
+            'type' => 'note',
+            'content' => 'Contacted customer via phone. Scheduled inspection for next Tuesday. Customer agreed.',
+        ]);
+
+        \App\Models\FeedbackInteraction::create([
+            'feedback_id' => $allFeedback[2]->id,
+            'user_id' => $staff->id,
+            'type' => 'status_change',
+            'content' => 'Technician visited site on 2024-06-10. AC repaired. Customer confirmed cooling is now normal.',
+            'changes' => ['status' => ['old' => 'processing', 'new' => 'resolved']],
+        ]);
+
+        \App\Models\FeedbackInteraction::create([
+            'feedback_id' => $allFeedback[1]->id,
+            'user_id' => $manager->id,
+            'type' => 'note',
+            'content' => 'Parking upgrade available. Sent quotation via email. Waiting for customer confirmation.',
+        ]);
+
+        \App\Models\FeedbackInteraction::create([
+            'feedback_id' => $allFeedback[4]->id,
+            'user_id' => $staff->id,
+            'type' => 'status_change',
+            'content' => 'Replacement hinge installed on 2025-03-01. All kitchen cabinets now working properly.',
+            'changes' => ['status' => ['old' => 'processing', 'new' => 'closed']],
+        ]);
+
+        \App\Models\TicketTransferLog::create([
+            'feedback_id' => $allFeedback[2]->id,
+            'from_department_id' => $depCskh->id,
+            'to_department_id' => $depKythuat->id,
+            'sender_id' => $manager->id,
+            'reason' => 'Vấn đề kỹ thuật về điều hòa, cần Phòng Kỹ thuật kiểm tra và xử lý.',
+        ]);
+
+        \App\Models\FeedbackAttachment::create([
+            'uuid' => \Illuminate\Support\Str::uuid(),
+            'feedback_id' => $allFeedback[2]->id,
+            'user_id' => $staff->id,
+            'name' => 'ac_repair_report.pdf',
+            'path' => 'feedback-attachments/ac_repair_report.pdf',
+            'disk' => 'local',
+            'collection' => 'proof_of_resolution',
+            'mime_type' => 'application/pdf',
+            'size' => 204800,
+        ]);
+
+        \App\Models\FeedbackAttachment::create([
+            'uuid' => \Illuminate\Support\Str::uuid(),
+            'feedback_id' => $allFeedback[0]->id,
+            'user_id' => $staff->id,
+            'name' => 'ceiling_photo.jpg',
+            'path' => 'feedback-attachments/ceiling_photo.jpg',
+            'disk' => 'local',
+            'collection' => 'customer_evidence',
+            'mime_type' => 'image/jpeg',
+            'size' => 512000,
+        ]);
+
+        \App\Models\FeedbackAttachment::create([
+            'uuid' => \Illuminate\Support\Str::uuid(),
+            'feedback_id' => $allFeedback[4]->id,
+            'user_id' => $staff->id,
+            'name' => 'replaced_hinge_photo.png',
+            'path' => 'feedback-attachments/replaced_hinge_photo.png',
+            'disk' => 'local',
+            'collection' => 'proof_of_resolution',
+            'mime_type' => 'image/png',
+            'size' => 307200,
+        ]);
+    }
+}

database/seeders/DatabaseSeeder.php

@@ -2,7 +2,6 @@
 
 namespace Database\Seeders;
 
-use App\Models\User;
 use Illuminate\Database\Console\Seeds\WithoutModelEvents;
 use Illuminate\Database\Seeder;
 
@@ -10,16 +9,10 @@ class DatabaseSeeder extends Seeder
 {
     use WithoutModelEvents;
 
-    /**
-     * Seed the application's database.
-     */
     public function run(): void
     {
-        // User::factory(10)->create();
-
-        User::factory()->create([
-            'name' => 'Test User',
-            'email' => 'test@example.com',
+        $this->call([
+            AfterSalesSeeder::class,
         ]);
     }
 }