feat: AfterSales CRM - SOP compliant real-estate customer care system

- Departments + cross-department transfer workflow
- Role-based closing (staff→resolved, manager→closed) with proof_of_resolution
- Private file storage with collection system + temporary signed URLs
- Dashboard: resolved tickets table, stats, handler performance bar chart
- Spatie RBAC (admin/manager/staff)
- Notifications: TicketTransferred, TicketClosed (database + mail)
- Pest tests: 8 tests, 21 assertions
- Docker production-ready (Dockerfile + compose + entrypoint)

database/migrations/2026_04_26_052424_create_feedbacks_table.php

@@ -0,0 +1,28 @@
+<?php
+
+use Illuminate\Database\Migrations\Migration;
+use Illuminate\Database\Schema\Blueprint;
+use Illuminate\Support\Facades\Schema;
+
+return new class extends Migration
+{
+    public function up(): void
+    {
+        Schema::create('feedback', function (Blueprint $table) {
+            $table->id();
+            $table->foreignId('customer_id')->constrained()->cascadeOnDelete();
+            $table->foreignId('customer_product_id')->nullable()->constrained('customer_product')->nullOnDelete();
+            $table->foreignId('feedback_channel_id')->constrained('feedback_channels');
+            $table->foreignId('assigned_to')->nullable()->constrained('users')->nullOnDelete();
+            $table->string('title');
+            $table->text('content');
+            $table->string('status')->default('pending');
+            $table->timestamps();
+        });
+    }
+
+    public function down(): void
+    {
+        Schema::dropIfExists('feedback');
+    }
+};