feat: AfterSales CRM - SOP compliant real-estate customer care system

- Departments + cross-department transfer workflow
- Role-based closing (staff→resolved, manager→closed) with proof_of_resolution
- Private file storage with collection system + temporary signed URLs
- Dashboard: resolved tickets table, stats, handler performance bar chart
- Spatie RBAC (admin/manager/staff)
- Notifications: TicketTransferred, TicketClosed (database + mail)
- Pest tests: 8 tests, 21 assertions
- Docker production-ready (Dockerfile + compose + entrypoint)

docker/docker-entrypoint.sh

@@ -0,0 +1,19 @@
+#!/bin/sh
+set -e
+
+if [ ! -f /var/www/html/database/database.sqlite ]; then
+    touch /var/www/html/database/database.sqlite
+    chown www-data:www-data /var/www/html/database/database.sqlite
+fi
+
+if [ -z "$APP_KEY" ]; then
+    php artisan key:generate --force --no-interaction
+fi
+
+php artisan migrate --force --no-interaction
+
+php artisan storage:link --force --no-interaction 2>/dev/null || true
+
+chown -R www-data:www-data /var/www/html/storage /var/www/html/bootstrap/cache
+
+exec /usr/bin/supervisord -c /etc/supervisord.conf

docker/nginx.conf

@@ -0,0 +1,24 @@
+server {
+    listen 80 default_server;
+    root /var/www/html/public;
+    index index.php;
+
+    charset utf-8;
+
+    location / {
+        try_files $uri $uri/ /index.php?$query_string;
+    }
+
+    location = /favicon.ico { access_log off; log_not_found off; }
+    location = /robots.txt  { access_log off; log_not_found off; }
+
+    location ~ \.php$ {
+        fastcgi_pass 127.0.0.1:9000;
+        fastcgi_param SCRIPT_FILENAME $realpath_root$fastcgi_script_name;
+        include fastcgi_params;
+    }
+
+    location ~ /\.(?!well-known).* {
+        deny all;
+    }
+}

docker/php.ini

@@ -0,0 +1,12 @@
+opcache.enable=1
+opcache.enable_cli=1
+opcache.memory_consumption=128
+opcache.max_accelerated_files=10000
+opcache.revalidate_freq=0
+
+memory_limit=256M
+upload_max_filesize=20M
+post_max_size=21M
+max_execution_time=60
+
+file_uploads=On

docker/supervisord.conf

@@ -0,0 +1,15 @@
+[supervisord]
+nodaemon=true
+user=root
+logfile=/dev/stdout
+logfile_maxbytes=0
+
+[program:php-fpm]
+command=php-fpm
+stdout_logfile=/dev/stdout
+stdout_logfile_maxbytes=0
+
+[program:nginx]
+command=nginx -g 'daemon off;'
+stdout_logfile=/dev/stdout
+stdout_logfile_maxbytes=0