feat: AfterSales CRM - SOP compliant real-estate customer care system

- Departments + cross-department transfer workflow
- Role-based closing (staff→resolved, manager→closed) with proof_of_resolution
- Private file storage with collection system + temporary signed URLs
- Dashboard: resolved tickets table, stats, handler performance bar chart
- Spatie RBAC (admin/manager/staff)
- Notifications: TicketTransferred, TicketClosed (database + mail)
- Pest tests: 8 tests, 21 assertions
- Docker production-ready (Dockerfile + compose + entrypoint)

docker/docker-entrypoint.sh

@@ -0,0 +1,19 @@
+#!/bin/sh
+set -e
+
+if [ ! -f /var/www/html/database/database.sqlite ]; then
+    touch /var/www/html/database/database.sqlite
+    chown www-data:www-data /var/www/html/database/database.sqlite
+fi
+
+if [ -z "$APP_KEY" ]; then
+    php artisan key:generate --force --no-interaction
+fi
+
+php artisan migrate --force --no-interaction
+
+php artisan storage:link --force --no-interaction 2>/dev/null || true
+
+chown -R www-data:www-data /var/www/html/storage /var/www/html/bootstrap/cache
+
+exec /usr/bin/supervisord -c /etc/supervisord.conf