feat: AfterSales CRM - SOP compliant real-estate customer care system

- Departments + cross-department transfer workflow
- Role-based closing (staff→resolved, manager→closed) with proof_of_resolution
- Private file storage with collection system + temporary signed URLs
- Dashboard: resolved tickets table, stats, handler performance bar chart
- Spatie RBAC (admin/manager/staff)
- Notifications: TicketTransferred, TicketClosed (database + mail)
- Pest tests: 8 tests, 21 assertions
- Docker production-ready (Dockerfile + compose + entrypoint)

docker/nginx.conf

@@ -0,0 +1,24 @@
+server {
+    listen 80 default_server;
+    root /var/www/html/public;
+    index index.php;
+
+    charset utf-8;
+
+    location / {
+        try_files $uri $uri/ /index.php?$query_string;
+    }
+
+    location = /favicon.ico { access_log off; log_not_found off; }
+    location = /robots.txt  { access_log off; log_not_found off; }
+
+    location ~ \.php$ {
+        fastcgi_pass 127.0.0.1:9000;
+        fastcgi_param SCRIPT_FILENAME $realpath_root$fastcgi_script_name;
+        include fastcgi_params;
+    }
+
+    location ~ /\.(?!well-known).* {
+        deny all;
+    }
+}