feat: AfterSales CRM - SOP compliant real-estate customer care system

- Departments + cross-department transfer workflow
- Role-based closing (staff→resolved, manager→closed) with proof_of_resolution
- Private file storage with collection system + temporary signed URLs
- Dashboard: resolved tickets table, stats, handler performance bar chart
- Spatie RBAC (admin/manager/staff)
- Notifications: TicketTransferred, TicketClosed (database + mail)
- Pest tests: 8 tests, 21 assertions
- Docker production-ready (Dockerfile + compose + entrypoint)

docker-compose.yml

@@ -0,0 +1,18 @@
+services:
+  app:
+    build:
+      context: .
+      dockerfile: Dockerfile
+    ports:
+      - "${APP_PORT:-8080}:80"
+    env_file:
+      - .env
+    volumes:
+      - ./database/database.sqlite:/var/www/html/database/database.sqlite
+      - ./storage/app:/var/www/html/storage/app
+    restart: unless-stopped
+    healthcheck:
+      test: ["CMD", "curl", "-f", "http://localhost/admin/login"]
+      interval: 30s
+      timeout: 5s
+      retries: 3