feat: AfterSales CRM - SOP compliant real-estate customer care system

- Departments + cross-department transfer workflow - Role-based closing (staff→resolved, manager→closed) with proof_of_resolution - Private file storage with collection system + temporary signed URLs - Dashboard: resolved tickets table, stats, handler performance bar chart - Spatie RBAC (admin/manager/staff) - Notifications: TicketTransferred, TicketClosed (database + mail) - Pest tests: 8 tests, 21 assertions - Docker production-ready (Dockerfile + compose + entrypoint)
2026-04-27 05:29:48 +00:00
parent 8ad7826f56
commit 887765bbd7
134 changed files with 17416 additions and 45 deletions
--- a/tests/Feature/TransferFlowTest.php
+++ b/tests/Feature/TransferFlowTest.php
@@ -0,0 +1,108 @@
+<?php
+
+use App\Models\Customer;
+use App\Models\Department;
+use App\Models\Feedback;
+use App\Models\FeedbackChannel;
+use App\Models\TicketTransferLog;
+use App\Models\User;
+use App\Services\TransferService;
+
+uses(\Illuminate\Foundation\Testing\RefreshDatabase::class);
+
+// ─── Scenario 3: Transfer Flow ──────────────────────────────────────
+test('transfer creates log, updates department, and notifies manager', function () {
+    \Spatie\Permission\Models\Role::create(['name' => 'manager']);
+
+    \Illuminate\Support\Facades\Notification::fake();
+
+    $sender = User::factory()->create();
+    $sender->assignRole('manager');
+
+    $deptManager = User::factory()->create(['name' => 'Tech Manager']);
+    $deptManager->assignRole('manager');
+
+    $fromDept = Department::create(['name' => 'CSKH', 'manager_id' => null]);
+    $toDept = Department::create(['name' => 'Ky Thuat', 'manager_id' => $deptManager->id]);
+
+    $channel = FeedbackChannel::create(['name' => 'Email', 'slug' => 'email-transfer']);
+    $customer = Customer::create(['name' => 'Test Transfer', 'email' => 'transfer@test.com']);
+
+    $feedback = Feedback::create([
+        'customer_id' => $customer->id,
+        'feedback_channel_id' => $channel->id,
+        'title' => 'Transfer Test Ticket',
+        'content' => 'Test content',
+        'status' => 'pending',
+        'current_department_id' => $fromDept->id,
+        'assigned_to' => $sender->id,
+    ]);
+
+    $this->actingAs($sender);
+
+    $transferService = app(TransferService::class);
+    $log = $transferService->transfer(
+        $feedback,
+        $toDept,
+        'Can chuyen sang phong ky thuat de kiem tra',
+        $sender,
+    );
+
+    // Assert log created
+    expect($log)->toBeInstanceOf(TicketTransferLog::class);
+    expect($log->from_department_id)->toBe($fromDept->id);
+    expect($log->to_department_id)->toBe($toDept->id);
+    expect($log->sender_id)->toBe($sender->id);
+    expect($log->reason)->toBe('Can chuyen sang phong ky thuat de kiem tra');
+
+    // Assert department updated
+    $feedback->refresh();
+    expect($feedback->current_department_id)->toBe($toDept->id);
+    expect($feedback->assignedTo->id)->toBe($deptManager->id);
+
+    // Assert notification sent to target department manager
+    \Illuminate\Support\Facades\Notification::assertSentTo(
+        $deptManager,
+        \App\Notifications\TicketTransferred::class,
+        function ($notification) use ($feedback, $sender) {
+            return $notification->feedback->id === $feedback->id
+                && $notification->sender->id === $sender->id;
+        }
+    );
+});
+
+// ─── Transfer without reason should fail ────────────────────────────
+test('transfer without reason throws validation error', function () {
+    \Spatie\Permission\Models\Role::create(['name' => 'manager']);
+
+    $sender = User::factory()->create();
+    $sender->assignRole('manager');
+
+    $fromDept = Department::create(['name' => 'CSKH']);
+    $toDept = Department::create(['name' => 'Ky Thuat']);
+
+    $channel = FeedbackChannel::create(['name' => 'Zalo', 'slug' => 'zalo-transfer']);
+    $customer = Customer::create(['name' => 'Test', 'email' => 'fail@test.com']);
+
+    $feedback = Feedback::create([
+        'customer_id' => $customer->id,
+        'feedback_channel_id' => $channel->id,
+        'title' => 'Fail Transfer',
+        'content' => 'Test',
+        'status' => 'pending',
+        'current_department_id' => $fromDept->id,
+    ]);
+
+    $this->actingAs($sender);
+
+    $transferService = app(TransferService::class);
+
+    try {
+        $transferService->transfer($feedback, $toDept, '   ', $sender);
+        $this->fail('Expected ValidationException but none thrown.');
+    } catch (\Illuminate\Validation\ValidationException $e) {
+        expect($e->errors()['reason'][0])->toContain('Vui lòng nhập lý do chuyển tiếp');
+    }
+
+    expect(TicketTransferLog::count())->toBe(0);
+});