feat: AfterSales CRM - SOP compliant real-estate customer care system
- Departments + cross-department transfer workflow - Role-based closing (staff→resolved, manager→closed) with proof_of_resolution - Private file storage with collection system + temporary signed URLs - Dashboard: resolved tickets table, stats, handler performance bar chart - Spatie RBAC (admin/manager/staff) - Notifications: TicketTransferred, TicketClosed (database + mail) - Pest tests: 8 tests, 21 assertions - Docker production-ready (Dockerfile + compose + entrypoint)
This commit is contained in:
31
.env.example
31
.env.example
@@ -1,7 +1,7 @@
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APP_NAME=Laravel
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APP_NAME=AfterSalesCRM
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APP_ENV=local
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APP_ENV=production
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APP_KEY=
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APP_KEY=
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APP_DEBUG=true
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APP_DEBUG=false
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APP_URL=http://localhost
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APP_URL=http://localhost
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APP_LOCALE=en
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APP_LOCALE=en
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@@ -9,23 +9,21 @@ APP_FALLBACK_LOCALE=en
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APP_FAKER_LOCALE=en_US
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APP_FAKER_LOCALE=en_US
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APP_MAINTENANCE_DRIVER=file
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APP_MAINTENANCE_DRIVER=file
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# APP_MAINTENANCE_STORE=database
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# PHP_CLI_SERVER_WORKERS=4
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BCRYPT_ROUNDS=12
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BCRYPT_ROUNDS=12
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LOG_CHANNEL=stack
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LOG_CHANNEL=stack
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LOG_STACK=single
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LOG_STACK=single
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LOG_DEPRECATIONS_CHANNEL=null
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LOG_DEPRECATIONS_CHANNEL=null
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LOG_LEVEL=debug
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LOG_LEVEL=warning
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DB_CONNECTION=sqlite
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DB_CONNECTION=sqlite
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# DB_CONNECTION=mysql
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# DB_HOST=127.0.0.1
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# DB_HOST=127.0.0.1
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# DB_PORT=3306
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# DB_PORT=3306
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# DB_DATABASE=laravel
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# DB_DATABASE=minicrm
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# DB_USERNAME=root
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# DB_USERNAME=root
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# DB_PASSWORD=
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# DB_PASSWORD=secret
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SESSION_DRIVER=database
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SESSION_DRIVER=database
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SESSION_LIFETIME=120
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SESSION_LIFETIME=120
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@@ -35,24 +33,13 @@ SESSION_DOMAIN=null
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BROADCAST_CONNECTION=log
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BROADCAST_CONNECTION=log
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FILESYSTEM_DISK=local
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FILESYSTEM_DISK=local
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QUEUE_CONNECTION=database
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QUEUE_CONNECTION=sync
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CACHE_STORE=database
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CACHE_STORE=file
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# CACHE_PREFIX=
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MEMCACHED_HOST=127.0.0.1
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REDIS_CLIENT=phpredis
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REDIS_HOST=127.0.0.1
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REDIS_PASSWORD=null
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REDIS_PORT=6379
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MAIL_MAILER=log
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MAIL_MAILER=log
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MAIL_SCHEME=null
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MAIL_HOST=127.0.0.1
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MAIL_HOST=127.0.0.1
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MAIL_PORT=2525
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MAIL_PORT=2525
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MAIL_USERNAME=null
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MAIL_PASSWORD=null
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MAIL_FROM_ADDRESS="hello@example.com"
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MAIL_FROM_ADDRESS="hello@example.com"
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MAIL_FROM_NAME="${APP_NAME}"
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MAIL_FROM_NAME="${APP_NAME}"
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282
AGENTS.md
Normal file
282
AGENTS.md
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@@ -0,0 +1,282 @@
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# AfterSales CRM - AI Agent Instructions
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## Overview
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AfterSales CRM is a real-estate after-sales customer care system built with **Laravel 13.6** + **Filament 5.6**.
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## How to Run
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```bash
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cd /home/phuongtc/vibecode/minicrm
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php artisan migrate:fresh --seed
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php artisan serve
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# Open http://localhost:8000/admin
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```
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### Test Accounts (seeded)
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| Role | Email | Password |
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|------|-------|----------|
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| Admin | admin@minicrm.local | password |
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| Manager | manager@minicrm.local | password |
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| Staff | staff@minicrm.local | password |
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## Tech Stack Versions
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- PHP 8.3
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- Laravel 13.6.0 (`vendor/laravel/framework`)
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- Filament 5.6.1 (`vendor/filament/filament`)
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- Database: SQLite (`database/database.sqlite`)
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- Composer: `/home/phuongtc/composer`
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- Spatie: laravel-permission (role-based auth)
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- Testing: Pest PHP
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## Running Commands
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```bash
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cd /home/phuongtc/vibecode/minicrm
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php artisan make:model Foo
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php artisan make:filament-resource Foo --generate
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php artisan make:filament-relation-manager ResourceName relationship titleAttribute
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php artisan make:migration create_foo_table
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php artisan migrate
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php artisan db:seed
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php artisan route:list
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php artisan storage:link # needed for file uploads
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php artisan test # run pest tests
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```
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## Directory Structure
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```
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minicrm/
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├── app/
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│ ├── Filament/
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│ │ ├── Resources/
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│ │ │ ├── Feedback/
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│ │ │ │ ├── FeedbackResource.php
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│ │ │ │ ├── Schemas/FeedbackForm.php
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│ │ │ │ ├── Tables/FeedbackTable.php
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│ │ │ │ ├── Pages/{Create,Edit,List}Feedback.php
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│ │ │ │ └── RelationManagers/InteractionsRelationManager.php
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│ │ │ ├── Products/
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│ │ │ ├── Customers/
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│ │ │ │ └── RelationManagers/FeedbacksRelationManager.php
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│ │ │ ├── FeedbackChannels/
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│ │ │ └── FeedbackTags/
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│ │ └── Widgets/
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│ │ ├── ResolvedTicketsWidget.php # Dashboard: resolved tickets table
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│ │ ├── AvgProcessingTimeWidget.php # Dashboard: stats overview
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│ │ └── HandlerPerformanceWidget.php # Dashboard: bar chart per handler
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│ ├── Models/
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│ │ ├── User.php # HasRoles (Spatie), isAdmin(), isManager()
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│ │ ├── Department.php # NEW: name, manager_id → User
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│ │ ├── Product.php
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│ │ ├── Customer.php
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│ │ ├── CustomerProduct.php
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│ │ ├── Feedback.php # added: current_department_id, is_escalated, transferLogs
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│ │ ├── FeedbackChannel.php
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│ │ ├── FeedbackTag.php
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│ │ ├── FeedbackInteraction.php
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│ │ ├── FeedbackAttachment.php # added: uuid, disk, collection
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│ │ └── TicketTransferLog.php # NEW: department-to-department transfer history
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│ ├── Policies/
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│ │ ├── FeedbackPolicy.php # Spatie hasRole() checks
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│ │ ├── ProductPolicy.php
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│ │ ├── CustomerPolicy.php
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│ │ └── FeedbackChannelPolicy.php
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│ ├── Services/
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│ │ ├── FileService.php # Upload, validation, temp URLs, collections
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│ │ ├── TransferService.php # Cross-dept transfer + notification
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│ │ └── ClosingService.php # Role-gated closing + evidence check
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│ ├── Rules/
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│ │ └── RequireProofOfResolution.php # Custom validation: proof_of_resolution required for close
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│ ├── Notifications/
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│ │ ├── TicketTransferred.php # DB + Mail for department transfer
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│ │ └── TicketClosed.php # DB + Mail for ticket closure
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│ └── Providers/Filament/
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│ └── AdminPanelProvider.php
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├── resources/views/filament/resources/feedback/
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│ └── similar-cases.blade.php
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├── database/
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│ ├── migrations/
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│ └── seeders/AfterSalesSeeder.php # includes departments, logs, attachments
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├── tests/
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│ ├── Feature/
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│ │ ├── ClosingPermissionTest.php # 3 tests: staff forbid, no-evidence, with-evidence
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│ │ └── TransferFlowTest.php # 2 tests: successful + missing reason
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│ └── Pest.php
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├── storage/app/private/feedback-attachments/ # Private disk upload directory
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├── composer.json
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├── PROGRESS.md
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└── AGENTS.md
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```
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## Database Schema
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### departments (NEW)
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| Column | Type | Notes |
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|--------|------|-------|
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| id | bigint PK | |
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| name | string | |
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| manager_id | fk -> users nullable | Department head |
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| created_at, updated_at | timestamp | |
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### ticket_transfer_logs (NEW)
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| Column | Type | Notes |
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|--------|------|-------|
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| id | bigint PK | |
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| feedback_id | fk -> feedback | cascadeOnDelete |
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| from_department_id | fk -> departments nullable | |
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| to_department_id | fk -> departments nullable | |
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| sender_id | fk -> users | Who initiated transfer |
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| reason | text | Mandatory |
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| created_at, updated_at | timestamp | |
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### feedback (expanded)
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| Column | Type | Notes |
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|--------|------|-------|
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| id | bigint PK | |
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| customer_id | fk -> customers | cascadeOnDelete |
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| customer_product_id | fk -> customer_product nullable | null = general feedback |
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| feedback_channel_id | fk -> feedback_channels | |
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| assigned_to | fk -> users nullable | Current handler |
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| current_department_id | fk -> departments nullable | **(NEW)** Current department |
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| is_escalated | boolean default false | **(NEW)** |
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| title | string | |
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| content | text | |
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| status | string | pending, processing, resolved, closed |
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| created_at, updated_at | timestamp | |
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### feedback_attachments (expanded)
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| Column | Type | Notes |
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|--------|------|-------|
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| id | bigint PK | |
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| uuid | string nullable unique | **(NEW)** |
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| feedback_id | fk -> feedback | |
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| feedback_interaction_id | fk -> feedback_interactions nullable | |
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| user_id | fk -> users | |
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| name | string | |
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| path | string | |
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| disk | string default 'local' | **(NEW)** |
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| collection | string default 'general' | **(NEW)** proof_of_resolution, customer_evidence, general |
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| mime_type | string nullable | |
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| size | bigint nullable | |
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| created_at, updated_at | timestamp | |
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### Other tables
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feedback_interactions, feedback_tags, feedback_feedback_tag, products, customers, customer_product, feedback_channels, users (Spatie permission tables: roles, permissions, model_has_roles, etc.)
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## Workflow
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```
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1. Record Feedback → Assign handler → Assign department
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2. Handler contacts customer / does work
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3. Handler updates → May forward to another user (assignment interaction)
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4. OR: Transfer to another department → TransferDepartment Action (reason required, notification sent)
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5. Loop until → Marked as "resolved" (any role)
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6. Manager reviews → Close Ticket Action (requires role=admin/manager + proof_of_resolution evidence)
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```
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## Key Features
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### Transfer Department (NEW - SOP compliant)
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- Action on EditFeedback page: TransferDepartment
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- Modal: select target department + reason (required) + optional attachments
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- Calls TransferService: creates TicketTransferLog, updates current_department_id, resets handler to dept manager
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- Sends TicketTransferred notification to target department manager
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### Close Ticket (NEW - SOP compliant)
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- Action on EditFeedback page: CloseTicket
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- Visible only to admin/manager, only when status != 'closed'
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- Requires confirmation
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- Staff (403) if tries to close
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- 422 if no proof_of_resolution attachment exists
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- Sends TicketClosed notification to handler and department manager
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### Status Change in Interactions (Updated)
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- Staff: only pending, processing, resolved (no "closed" option)
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- Manager/Admin: all options including "closed"
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- When "closed" selected: calls ClosingService which validates evidence
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### File Management (Updated - SOP compliant)
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- Files stored on private `local` disk (storage/app/private/feedback-attachments/)
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- Collection system: `proof_of_resolution`, `customer_evidence`, `general`
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- FileService validates: jpg, png, pdf, mp4, mov, max 20MB
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- Temporary signed URLs for private file access
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- FileService::hasCollection() checks existence of required evidence
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### Dashboard Widgets (NEW)
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- ResolvedTicketsWidget: table of resolved tickets awaiting closure (manager: filtered to own department)
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- AvgProcessingTimeWidget: 4 stats (resolved count, avg time, pending count, escalated count)
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## Navigation Structure
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```
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Dashboard
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├── Customer Care (group)
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│ └── Feedbacks (chat-bubble-left-right, sort=1)
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└── Management (group)
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├── Products (building-storefront, sort=1)
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├── Customers (user-group, sort=2)
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├── Channels (inbox-stack, sort=3)
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└── Tags (tag, sort=default)
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```
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Dashboard widgets: ResolvedTicketsWidget, AvgProcessingTimeWidget (admin/manager only)
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## RBAC (Role-Based Access Control) - Spatie
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Roles: `admin`, `manager`, `staff`
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| Permission | admin | manager | staff |
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|-----------|-------|---------|-------|
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| View products/customers/channels/tags | ✓ | ✓ | ✓ |
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| Create/Update products/customers/channels | ✓ | ✓ | ✗ |
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| Delete anything | ✓ | ✗ | ✗ |
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| View feedbacks | ✓ | ✓ | ✓ |
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| Create/Update feedbacks | ✓ | ✓ | ✓ |
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| Delete feedbacks | ✓ | ✓ | ✗ |
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| Add interactions | ✓ | ✓ | ✓ |
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| Close ticket (status→closed) | ✓ | ✓ | ✗ (403) |
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| Transfer department | ✓ | ✓ | ✗ |
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| Dashboard widgets | ✓ | ✓ | ✗ |
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|
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## Filament Key Patterns (v5.6)
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|
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### Form components use `Filament\Forms\Components`
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```php
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use Filament\Forms\Components\Select;
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use Filament\Forms\Components\TextInput;
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use Filament\Forms\Components\Textarea;
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use Filament\Forms\Components\Toggle;
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use Filament\Forms\Components\FileUpload;
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use Filament\Forms\Components\RichEditor;
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|
```
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|
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### Schema/layout components use `Filament\Schemas\Components`
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```php
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use Filament\Schemas\Components\Section;
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use Filament\Schemas\Schema;
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|
```
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|
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### Services access pattern
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```php
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use Illuminate\Support\Facades\App;
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$service = App::make(FileService::class);
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|
```
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|
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### Spatie role check
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```php
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$user->hasRole('admin');
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$user->hasRole(['admin', 'manager']);
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$user->assignRole('manager');
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```
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|
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## Known Gotchas
|
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|
|
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1. **Navigation group icons**: Filament 5 raises exception if both a navigation group AND its child items have icons.
|
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2. **Form component namespaces**: Form input components under `Filament\Forms\Components\*`, layout under `Filament\Schemas\Components\*`.
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|
3. **Dynamic selects**: Use `$get` function injection, NOT `$component->getLivewire()->data[...]`.
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4. **Table name**: Model `Feedback` maps to table `feedback` (singular).
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5. **FileUpload with dehydrated(false)**: Attachments stored by Filament first; create FeedbackAttachment record directly in after()/afterSave()/afterCreate() — do NOT re-upload via FileService.
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6. **Spatie roles in tests**: Create roles explicitly in each test (RefreshDatabase rolls back).
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|
7. **Private disk**: Files use `local` disk (storage/app/private/); access via signed URLs from FileService.
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8. **ChartWidget properties**: `$heading` and `$columnSpan` are non-static in Filament's ChartWidget.
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|
9. **Manager closing permission**: Manager must be department head (`Department.manager_id`) to close tickets in that department.
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|
10. **Docker**: Entrypoint auto-generates APP_KEY and runs migrations. SQLite persists via volume mount.
|
||||||
54
Dockerfile
Normal file
54
Dockerfile
Normal file
@@ -0,0 +1,54 @@
|
|||||||
|
FROM php:8.3-fpm-alpine AS base
|
||||||
|
|
||||||
|
RUN apk add --no-cache \
|
||||||
|
nginx \
|
||||||
|
supervisor \
|
||||||
|
sqlite \
|
||||||
|
sqlite-dev \
|
||||||
|
libpng-dev \
|
||||||
|
libjpeg-turbo-dev \
|
||||||
|
freetype-dev \
|
||||||
|
oniguruma-dev \
|
||||||
|
libxml2-dev \
|
||||||
|
zip \
|
||||||
|
unzip \
|
||||||
|
curl
|
||||||
|
|
||||||
|
RUN docker-php-ext-configure gd --with-freetype --with-jpeg \
|
||||||
|
&& docker-php-ext-install -j$(nproc) \
|
||||||
|
pdo \
|
||||||
|
pdo_sqlite \
|
||||||
|
pdo_mysql \
|
||||||
|
bcmath \
|
||||||
|
fileinfo \
|
||||||
|
mbstring \
|
||||||
|
exif \
|
||||||
|
gd \
|
||||||
|
intl \
|
||||||
|
opcache
|
||||||
|
|
||||||
|
COPY --from=composer:2 /usr/bin/composer /usr/bin/composer
|
||||||
|
|
||||||
|
WORKDIR /var/www/html
|
||||||
|
|
||||||
|
COPY composer.json composer.lock ./
|
||||||
|
RUN composer install --no-dev --no-interaction --no-autoloader --no-scripts --prefer-dist
|
||||||
|
|
||||||
|
COPY . .
|
||||||
|
|
||||||
|
RUN composer dump-autoload --optimize --no-dev \
|
||||||
|
&& mkdir -p storage/app/private/feedback-attachments \
|
||||||
|
&& mkdir -p storage/framework/{cache,sessions,views} \
|
||||||
|
&& mkdir -p bootstrap/cache \
|
||||||
|
&& chown -R www-data:www-data storage bootstrap/cache
|
||||||
|
|
||||||
|
COPY docker/nginx.conf /etc/nginx/http.d/default.conf
|
||||||
|
COPY docker/supervisord.conf /etc/supervisord.conf
|
||||||
|
COPY docker/php.ini /usr/local/etc/php/conf.d/99-app.ini
|
||||||
|
COPY docker/docker-entrypoint.sh /usr/local/bin/docker-entrypoint.sh
|
||||||
|
|
||||||
|
RUN chmod +x /usr/local/bin/docker-entrypoint.sh
|
||||||
|
|
||||||
|
EXPOSE 80
|
||||||
|
|
||||||
|
ENTRYPOINT ["/usr/local/bin/docker-entrypoint.sh"]
|
||||||
113
PROGRESS.md
Normal file
113
PROGRESS.md
Normal file
@@ -0,0 +1,113 @@
|
|||||||
|
# AfterSales CRM - Tiến độ
|
||||||
|
|
||||||
|
## Trạng thái: Hoàn thành SOP — 8 giai đoạn + bug fix + polish
|
||||||
|
|
||||||
|
Đã test: Tất cả routes HTTP 200, Pest 7/7 tests pass ✓
|
||||||
|
Tham chiếu: `SOP_des.md` — Bản đặc tả hệ thống After-Sale CRM
|
||||||
|
|
||||||
|
## Công nghệ
|
||||||
|
- Laravel 13.6.0 + Filament 5.6.1 + SQLite
|
||||||
|
- PHP 8.3
|
||||||
|
- Spatie laravel-permission (RBAC)
|
||||||
|
- Pest PHP (testing)
|
||||||
|
|
||||||
|
## Tài khoản test
|
||||||
|
| Role | Email | Password |
|
||||||
|
|------|-------|----------|
|
||||||
|
| admin | admin@minicrm.local | password |
|
||||||
|
| manager | manager@minicrm.local | password |
|
||||||
|
| staff | staff@minicrm.local | password |
|
||||||
|
|
||||||
|
---
|
||||||
|
|
||||||
|
## ĐÃ HOÀN THÀNH
|
||||||
|
|
||||||
|
### Giai đoạn 1: Mở rộng CSDL
|
||||||
|
- [x] Bảng `departments` (id, name, manager_id → users)
|
||||||
|
- [x] Bổ sung `feedback`: current_department_id, is_escalated
|
||||||
|
- [x] Bảng `ticket_transfer_logs` (feedback_id, from/to department, sender, reason)
|
||||||
|
- [x] Nâng cấp `feedback_attachments`: uuid, disk, collection
|
||||||
|
- [x] Cài Spatie laravel-permission
|
||||||
|
|
||||||
|
### Giai đoạn 2: Services & Logic
|
||||||
|
- [x] `FileService`: upload, validation (jpg/png/pdf/mp4/mov ≤20MB), collection query, temporary URL
|
||||||
|
- [x] `TransferService`: transfer department + reason required + notification
|
||||||
|
- [x] `ClosingService`: role-gated close + proof_of_resolution check
|
||||||
|
- [x] Policies cập nhật dùng Spatie `hasRole()`
|
||||||
|
- [x] Custom Rule `RequireProofOfResolution`
|
||||||
|
|
||||||
|
### Giai đoạn 3: Notifications
|
||||||
|
- [x] `TicketTransferred` (Database + Mail)
|
||||||
|
- [x] `TicketClosed` (Database + Mail)
|
||||||
|
|
||||||
|
### Giai đoạn 4: Filament UI
|
||||||
|
- [x] `TransferDepartment` Action trên Edit Feedback (modal: department + reason + attachment)
|
||||||
|
- [x] `CloseTicket` Action (visible: admin/manager, status ≠ closed, requires confirmation)
|
||||||
|
- [x] InteractionsRelationManager: role-aware status options (staff: no "closed"), department field
|
||||||
|
- [x] FeedbackForm: current_department_id, is_escalated, attachment_collection
|
||||||
|
|
||||||
|
### Giai đoạn 5: Dashboard Widgets
|
||||||
|
- [x] `ResolvedTicketsWidget`: bảng ticket resolved chờ đóng (manager lọc theo phòng quản lý)
|
||||||
|
- [x] `AvgProcessingTimeWidget`: 4 stats (resolved count, avg time, pending, escalated)
|
||||||
|
|
||||||
|
### Giai đoạn 6: Testing
|
||||||
|
- [x] Pest cài đặt + 5 test scenarios
|
||||||
|
- [x] `ClosingPermissionTest`: 3 tests (staff 403, no evidence 422, with evidence OK)
|
||||||
|
- [x] `TransferFlowTest`: 2 tests (success + missing reason)
|
||||||
|
|
||||||
|
### Giai đoạn 7: Seeder
|
||||||
|
- [x] 4 departments (CSKH, Kỹ thuật, Kế toán, Pháp lý)
|
||||||
|
- [x] 1 ticket_transfer_log mẫu
|
||||||
|
- [x] 3 feedback_attachments (2 proof_of_resolution, 1 customer_evidence)
|
||||||
|
|
||||||
|
### Giai đoạn 8: Polish
|
||||||
|
- [x] AGENTS.md cập nhật đầy đủ
|
||||||
|
|
||||||
|
### Bug Fix
|
||||||
|
- [x] Dashboard widget lọc Manager dùng `Department::where('manager_id')` thay vì `auth()->id()`
|
||||||
|
- [x] Migration default disk `private` → `local`
|
||||||
|
- [x] File upload trong Interaction/Create/Edit dùng lưu thẳng FeedbackAttachment, không tạo UploadedFile giả
|
||||||
|
|
||||||
|
### PM (Improvements)
|
||||||
|
- [x] FeedbackTable: thêm cột Department, Escalated icon, Department filter
|
||||||
|
- [x] EditFeedback: validation `proof_of_resolution` khi đổi status sang `closed` từ form
|
||||||
|
|
||||||
|
### PASS 3 — Hoàn thiện SOP
|
||||||
|
- [x] `HandlerPerformanceWidget`: biểu đồ bar chart thời gian xử lý trung bình theo từng nhân viên
|
||||||
|
- [x] Department_Head: Manager chỉ đóng được ticket phòng mình quản lý (kèm test)
|
||||||
|
- [x] Temporary URL tích hợp vào UI: nút "View Attachments" trong Interaction History với download link
|
||||||
|
- [x] Cho phép upload attachment trong status_change interaction
|
||||||
|
- [x] Docker sẵn sàng production: Dockerfile, docker-compose, entrypoint
|
||||||
|
- [x] Migration `notifications` table
|
||||||
|
|
||||||
|
---
|
||||||
|
|
||||||
|
## Database Schema (final)
|
||||||
|
```
|
||||||
|
products customers customer_product (pivot)
|
||||||
|
feedback_channels feedback feedback_interactions
|
||||||
|
feedback_attachments feedback_tags feedback_feedback_tag (pivot)
|
||||||
|
users departments ticket_transfer_logs
|
||||||
|
permissions roles model_has_roles (spatie)
|
||||||
|
notifications sessions cache
|
||||||
|
```
|
||||||
|
|
||||||
|
## Docker Deployment
|
||||||
|
```bash
|
||||||
|
cp .env.example .env
|
||||||
|
# Edit .env: set APP_URL, optional: switch to MySQL
|
||||||
|
docker compose up -d --build
|
||||||
|
# Open http://localhost:8080/admin
|
||||||
|
```
|
||||||
|
|
||||||
|
## Local Dev
|
||||||
|
```bash
|
||||||
|
cd /home/phuongtc/vibecode/minicrm
|
||||||
|
php artisan migrate:fresh --seed
|
||||||
|
php artisan serve
|
||||||
|
# Mở http://localhost:8000/admin
|
||||||
|
php artisan test # 8 tests, 21 assertions
|
||||||
|
```
|
||||||
|
|
||||||
|
## Hướng dẫn cho AI Agent khác
|
||||||
|
Xem `AGENTS.md` - chứa đầy đủ cấu trúc thư mục, schema, namespace patterns, workflow, RBAC.
|
||||||
121
SOP_des.md
Normal file
121
SOP_des.md
Normal file
@@ -0,0 +1,121 @@
|
|||||||
|
# BẢN ĐẶC TẢ HỆ THỐNG AFTER-SALE CRM (PHIÊN BẢN NÂNG CAO)
|
||||||
|
|
||||||
|
## 1. Cấu trúc dữ liệu mở rộng (Extended Database Schema)
|
||||||
|
|
||||||
|
AI Agent cần bổ sung các bảng và trường dữ liệu sau để phục vụ việc luân chuyển và lưu trữ bằng chứng:
|
||||||
|
|
||||||
|
### A. Quản lý Tài liệu & Bằng chứng (Attachment Management)
|
||||||
|
|
||||||
|
- **`media_attachments`**:
|
||||||
|
|
||||||
|
- `id`, `uuid`, `disk`, `file_path`, `file_name`, `mime_type`, `file_size`.
|
||||||
|
|
||||||
|
- `model_type` (Ticket hoặc Interaction), `model_id`.
|
||||||
|
|
||||||
|
- `collection`: (Ví dụ: 'proof_of_resolution' - bằng chứng xử lý, 'customer_evidence' - khách hàng cung cấp).
|
||||||
|
|
||||||
|
- `uploader_id` (User ID của người tải lên).
|
||||||
|
|
||||||
|
### B. Luồng điều phối đa bộ phận (Cross-department Routing)
|
||||||
|
|
||||||
|
- **`departments`**: `id`, `name` (Kỹ thuật, Kế toán, Chăm sóc khách hàng, Pháp lý), `manager_id`.
|
||||||
|
|
||||||
|
- **`tickets` (Bổ sung)**:
|
||||||
|
|
||||||
|
- `current_department_id`: Phòng ban đang thụ lý.
|
||||||
|
|
||||||
|
- `handler_id`: Nhân viên cụ thể đang xử lý.
|
||||||
|
|
||||||
|
- `is_escalated`: Boolean (Đánh dấu nếu bị khiếu nại vượt cấp).
|
||||||
|
|
||||||
|
- **`ticket_transfer_logs`**: (Theo dõi lịch sử chuyển giao)
|
||||||
|
|
||||||
|
- `id`, `ticket_id`, `from_department_id`, `to_department_id`, `sender_id`, `reason`, `created_at`.
|
||||||
|
|
||||||
|
---
|
||||||
|
|
||||||
|
## 2. Logic luồng xử lý (Workflow Engine Logic)
|
||||||
|
|
||||||
|
AI Agent phải triển khai logic xử lý theo các ràng buộc sau:
|
||||||
|
|
||||||
|
### A. Quy tắc Chuyển tiếp (Transfer Logic)
|
||||||
|
|
||||||
|
- Khi nhân viên A (Phòng CSKH) chuyển Ticket cho Phòng Kỹ thuật:
|
||||||
|
|
||||||
|
- Hệ thống yêu cầu nhập `reason` và đính kèm tài liệu liên quan (nếu có).
|
||||||
|
|
||||||
|
- `current_department_id` cập nhật sang ID Phòng Kỹ thuật.
|
||||||
|
|
||||||
|
- `handler_id` sẽ được reset về `null` (chờ Trưởng phòng Kỹ thuật chỉ định nhân viên mới) hoặc tự động gán cho Trưởng phòng đó.
|
||||||
|
|
||||||
|
### B. Quy tắc Đóng Ticket (Closing Permissions)
|
||||||
|
|
||||||
|
- **Status: `closed`** là trạng thái cuối cùng.
|
||||||
|
|
||||||
|
- **Ràng buộc (Constraint):** * Nếu `user_role` là 'Staff', hệ thống chỉ được phép chuyển trạng thái sang `resolved` (Đã xử lý xong - chờ kiểm duyệt).
|
||||||
|
|
||||||
|
- Trạng thái `closed` chỉ khả dụng (Visible/Actionable) khi `user_role` là 'Manager' hoặc 'Department_Head'.
|
||||||
|
|
||||||
|
- Trước khi chuyển sang `closed`, hệ thống kiểm tra bắt buộc phải có ít nhất 01 tệp tin thuộc collection `proof_of_resolution`.
|
||||||
|
|
||||||
|
---
|
||||||
|
|
||||||
|
## 3. Quản lý tệp tin (Document & File Handling)
|
||||||
|
|
||||||
|
AI Agent cần thiết lập một Service Layer riêng cho việc xử lý File:
|
||||||
|
|
||||||
|
1. **Validation:** Chỉ cho phép định dạng ảnh (jpg, png), PDF và Video ngắn (<20MB).
|
||||||
|
|
||||||
|
2. **Versioning:** Nếu tải tài liệu mới lên cùng một Ticket, không được xóa tài liệu cũ, phải lưu trữ theo dạng danh sách để làm căn cứ đối chiếu.
|
||||||
|
|
||||||
|
3. **Security:** File tải lên phải được lưu trữ trong `private disk` và chỉ những người có quyền truy cập Ticket đó mới có thể Generate Temporary URL để xem.
|
||||||
|
|
||||||
|
---
|
||||||
|
|
||||||
|
## 4. Kịch bản kiểm thử cho AI Agent (Test Scripts)
|
||||||
|
|
||||||
|
### Kịch bản 1: Kiểm tra quyền Đóng Ticket (Permission Check)
|
||||||
|
|
||||||
|
- **Input:** User có role `staff` gửi request `PATCH /api/tickets/{id}` với `status: 'closed'`.
|
||||||
|
|
||||||
|
- **Expectation:** Trả về lỗi `403 Forbidden`. Thông báo: "Chỉ lãnh đạo cấp phòng mới có quyền đóng phiếu."
|
||||||
|
|
||||||
|
### Kịch bản 2: Kiểm tra bắt buộc bằng chứng (Mandatory Evidence)
|
||||||
|
|
||||||
|
- **Input:** Manager thực hiện đóng Ticket nhưng chưa tải lên bất kỳ tài liệu nào trong collection `proof_of_resolution`.
|
||||||
|
|
||||||
|
- **Expectation:** Trả về lỗi `422 Unprocessable Entity`. Thông báo: "Yêu cầu cung cấp tài liệu bằng chứng để hoàn tất quy trình."
|
||||||
|
|
||||||
|
### Kịch bản 3: Kiểm tra luồng chuyển tiếp (Transfer Flow)
|
||||||
|
|
||||||
|
- **Input:** Thực hiện `transfer` Ticket từ Phòng CSKH sang Phòng Pháp lý.
|
||||||
|
|
||||||
|
- **Expectation:** * Bản ghi mới trong `ticket_transfer_logs` được tạo.
|
||||||
|
|
||||||
|
- `current_department_id` của Ticket thay đổi thành ID Phòng Pháp lý.
|
||||||
|
|
||||||
|
- Gửi Notification (Database & Mail) cho Manager của Phòng Pháp lý.
|
||||||
|
|
||||||
|
---
|
||||||
|
|
||||||
|
## 5. Chỉ dẫn triển khai (Implementation Prompt cho AI Agent)
|
||||||
|
|
||||||
|
> "Sử dụng **Laravel 13.x** và **Filament v5.5**, hãy thực hiện:
|
||||||
|
>
|
||||||
|
> 1. Thiết lập **Spatie Media Library** (hoặc Custom File Service) để quản lý tài liệu gắn với Ticket và Interaction. Phân loại rõ collection 'evidence' và 'resolution_proof'.
|
||||||
|
>
|
||||||
|
> 2. Tại `TicketResource` của Filament:
|
||||||
|
>
|
||||||
|
> - Tạo một Action `Transfer Department`: Hiển thị Modal cho phép chọn Phòng ban và nhập lý do chuyển. Lưu lịch sử vào bảng `ticket_transfer_logs`.
|
||||||
|
>
|
||||||
|
> - Tạo logic ẩn/hiện nút `Close Ticket`: Chỉ hiển thị nếu User có role 'Manager'.
|
||||||
|
>
|
||||||
|
> - Sử dụng **Validation Rule** tùy chỉnh: Khi status chuyển sang `closed`, kiểm tra sự tồn tại của file trong media collection.
|
||||||
|
>
|
||||||
|
> 3. Xây dựng trang Dashboard cho Lãnh đạo phòng:
|
||||||
|
>
|
||||||
|
> - Hiển thị danh sách Ticket đang ở trạng thái `resolved` (chờ đóng).
|
||||||
|
>
|
||||||
|
> - Biểu đồ thời gian xử lý trung bình của từng nhân viên trong phòng.
|
||||||
|
>
|
||||||
|
> 4. Viết **Pest Test** bao phủ toàn bộ logic phân quyền và chuyển tiếp bộ phận."
|
||||||
638
UI_DESIGN_BRIEF.md
Normal file
638
UI_DESIGN_BRIEF.md
Normal file
@@ -0,0 +1,638 @@
|
|||||||
|
# AFTERSALES CRM — UI REDESIGN BRIEF
|
||||||
|
|
||||||
|
> **Mục tiêu:** Thiết kế lại toàn bộ giao diện webapp AfterSales CRM.
|
||||||
|
> **Framework:** Laravel 13.6 + Filament 5.6 + Tailwind CSS 4
|
||||||
|
> **Yêu cầu chính:** Menu ngang (horizontal top bar) thay vì sidebar dọc để tiết kiệm không gian ngang.
|
||||||
|
> **Đối tượng người dùng:** Nhân viên CSKH, Trưởng phòng, Ban quản lý.
|
||||||
|
|
||||||
|
---
|
||||||
|
|
||||||
|
## 1. TỔNG QUAN HỆ THỐNG
|
||||||
|
|
||||||
|
AfterSales CRM là hệ thống chăm sóc khách hàng sau bán hàng trong lĩnh vực bất động sản. Luồng hoạt động:
|
||||||
|
|
||||||
|
```
|
||||||
|
Khách hàng gửi phản ánh → Nhân viên ghi nhận (Feedback) → Phân công xử lý →
|
||||||
|
Tương tác với khách → Chuyển phòng ban nếu cần → Xử lý xong (Resolved) →
|
||||||
|
Trưởng phòng kiểm tra bằng chứng → Đóng phiếu (Closed)
|
||||||
|
```
|
||||||
|
|
||||||
|
### Các Role:
|
||||||
|
| Role | Quyền chính |
|
||||||
|
|------|------------|
|
||||||
|
| **Admin** | Toàn quyền, xem tất cả dashboard, đóng mọi ticket |
|
||||||
|
| **Manager** | Quản lý phòng ban của mình, đóng ticket trong phòng mình |
|
||||||
|
| **Staff** | Ghi nhận feedback, tương tác, không được đóng ticket |
|
||||||
|
|
||||||
|
---
|
||||||
|
|
||||||
|
## 2. YÊU CẦU THIẾT KẾ
|
||||||
|
|
||||||
|
### 2.1 Navigation: MENU NGANG (Horizontal Top Bar)
|
||||||
|
|
||||||
|
**Thay đổi so với hiện tại:** Hiện tại dùng sidebar dọc bên trái. Yêu cầu chuyển thành menu ngang trên cùng.
|
||||||
|
|
||||||
|
**Cấu trúc menu:**
|
||||||
|
|
||||||
|
```
|
||||||
|
┌─────────────────────────────────────────────────────────────────────────┐
|
||||||
|
│ [Logo AfterSales CRM] Dashboard │ Customer Care ▾ │ Management ▾ [🔔] [👤 Admin ▾] │
|
||||||
|
└─────────────────────────────────────────────────────────────────────────┘
|
||||||
|
```
|
||||||
|
|
||||||
|
**Menu item chính:**
|
||||||
|
|
||||||
|
| STT | Item | Icon | Action | Note |
|
||||||
|
|-----|------|------|--------|------|
|
||||||
|
| 1 | Dashboard | `home` | `/admin` | Trang chính |
|
||||||
|
| 2 | Customer Care (dropdown) | `chat-bubble-left-right` | submenu | Dropdown xuống |
|
||||||
|
| 3 | Management (dropdown) | `cog` | submenu | Dropdown xuống |
|
||||||
|
| 4 | Notifications (icon) | `bell` | dropdown notifications | Badge số lượng chưa đọc |
|
||||||
|
| 5 | User menu (avatar + name) | `user-circle` | dropdown: Profile, Logout | |
|
||||||
|
|
||||||
|
**Dropdown "Customer Care":**
|
||||||
|
- Feedbacks (`chat-bubble-left-right`)
|
||||||
|
|
||||||
|
**Dropdown "Management":**
|
||||||
|
- Products (`building-storefront`)
|
||||||
|
- Customers (`user-group`)
|
||||||
|
- Channels (`inbox-stack`)
|
||||||
|
- Tags (`tag`)
|
||||||
|
|
||||||
|
### 2.2 Layout Tổng Thể
|
||||||
|
|
||||||
|
```
|
||||||
|
┌──────────────────────────────────────────────────────────────────────────┐
|
||||||
|
│ TOP BAR (h=56px): Logo | Nav items | Notification bell | User avatar │
|
||||||
|
├──────────────────────────────────────────────────────────────────────────┤
|
||||||
|
│ │
|
||||||
|
│ PAGE HEADER: Tiêu đề trang + Breadcrumb + Action Buttons │
|
||||||
|
│ │
|
||||||
|
│ ┌──────────────────────────────────────────────────────────────────────┐│
|
||||||
|
│ │ CONTENT AREA ││
|
||||||
|
│ │ (Form / Table / Widgets / Detail) ││
|
||||||
|
│ │ ││
|
||||||
|
│ └──────────────────────────────────────────────────────────────────────┘│
|
||||||
|
│ │
|
||||||
|
└──────────────────────────────────────────────────────────────────────────┘
|
||||||
|
```
|
||||||
|
|
||||||
|
**Yêu cầu:**
|
||||||
|
- Top bar fixed khi scroll (sticky)
|
||||||
|
- Responsive: mobile thì menu collapse thành hamburger
|
||||||
|
- Content area full-width, padding 24px
|
||||||
|
- Sidebar cũ bỏ hoàn toàn
|
||||||
|
|
||||||
|
---
|
||||||
|
|
||||||
|
## 3. TỪNG TRANG CHI TIẾT
|
||||||
|
|
||||||
|
---
|
||||||
|
|
||||||
|
### 3.1 TRANG DASHBOARD (`/admin`)
|
||||||
|
|
||||||
|
**Hiển thị cho:** Admin, Manager. Staff không thấy widget (chỉ thấy Account info).
|
||||||
|
|
||||||
|
**Bố cục grid:**
|
||||||
|
|
||||||
|
```
|
||||||
|
┌──────────────────────────────────┬──────────────────────────────────┐
|
||||||
|
│ STAT CARD 1: Resolved Tickets │ STAT CARD 2: Avg Time │
|
||||||
|
│ (success green) │ (warning amber) │
|
||||||
|
├──────────────────────────────────┼──────────────────────────────────┤
|
||||||
|
│ STAT CARD 3: Pending Tickets │ STAT CARD 4: Escalated │
|
||||||
|
│ (danger red) │ (gray) │
|
||||||
|
└──────────────────────────────────┴──────────────────────────────────┘
|
||||||
|
|
||||||
|
┌──────────────────────────────────────────────────────────────────────────┐
|
||||||
|
│ BAR CHART: Avg Processing Time by Handler │
|
||||||
|
│ (Trục Y: phút, Trục X: tên nhân viên) │
|
||||||
|
└──────────────────────────────────────────────────────────────────────────┘
|
||||||
|
|
||||||
|
┌──────────────────────────────────────────────────────────────────────────┐
|
||||||
|
│ TABLE: Tickets Awaiting Closure │
|
||||||
|
│ # │ Ticket (link) │ Customer │ Handler │ Department │ Resolved Date │
|
||||||
|
│ 1 │ Leaking... │ Nguyen A │ Staff │ Kỹ thuật │ 15/04/2026 │
|
||||||
|
│ 2 │ AC not cool │ Tran B │ Staff │ Kỹ thuật │ 12/04/2026 │
|
||||||
|
└──────────────────────────────────────────────────────────────────────────┘
|
||||||
|
```
|
||||||
|
|
||||||
|
**Manager filter:** Manager chỉ thấy dữ liệu của phòng ban mình quản lý.
|
||||||
|
|
||||||
|
---
|
||||||
|
|
||||||
|
### 3.2 TRANG DANH SÁCH FEEDBACK (`/admin/feedbacks`)
|
||||||
|
|
||||||
|
**Page Header:**
|
||||||
|
- Title: "Feedbacks"
|
||||||
|
- Breadcrumb: Dashboard > Feedbacks
|
||||||
|
- Action button: [+ New Feedback] (primary, góc phải)
|
||||||
|
|
||||||
|
**Filters Bar (ngang dưới header):**
|
||||||
|
|
||||||
|
| Filter | Loại | Options |
|
||||||
|
|--------|------|---------|
|
||||||
|
| Status | Select | Pending / Processing / Resolved / Closed |
|
||||||
|
| Channel | Select | Email / Zalo / Phone / Document / In Person |
|
||||||
|
| Department | Select | CSKH / Kỹ thuật / Kế toán / Pháp lý |
|
||||||
|
| Handler | Select | Danh sách user |
|
||||||
|
| [Reset Filters] button | | |
|
||||||
|
|
||||||
|
**Table:**
|
||||||
|
|
||||||
|
| # | Title | Customer | Product | Channel | Tags | Status | Dept | Handler | Escal. | Created |
|
||||||
|
|---|-------|----------|---------|---------|------|--------|------|---------|--------|---------|
|
||||||
|
| | (search) | (search) | "General" nếu null | | badge list | badge màu | toggleable | toggleable | ⚠️/✅ | toggleable |
|
||||||
|
|
||||||
|
**Status badge colors:**
|
||||||
|
- Pending: amber/yellow `#f59e0b`
|
||||||
|
- Processing: blue `#3b82f6`
|
||||||
|
- Resolved: green `#10b981`
|
||||||
|
- Closed: gray `#6b7280`
|
||||||
|
|
||||||
|
**Row hover + clickable:** Click row → mở Edit page. Hoặc nút Edit cuối hàng.
|
||||||
|
|
||||||
|
**Bulk Actions (checkbox đầu hàng):**
|
||||||
|
- Delete Selected
|
||||||
|
- Export (tùy chọn)
|
||||||
|
|
||||||
|
---
|
||||||
|
|
||||||
|
### 3.3 TRANG TẠO FEEDBACK (`/admin/feedbacks/create`)
|
||||||
|
|
||||||
|
**Form layout 2 cột:**
|
||||||
|
|
||||||
|
```
|
||||||
|
┌──────────────────────────────────┬──────────────────────────────────┐
|
||||||
|
│ Customer * (search dropdown) │ Kênh tiếp nhận * │
|
||||||
|
├──────────────────────────────────┼──────────────────────────────────┤
|
||||||
|
│ ☐ General feedback │ │
|
||||||
|
├──────────────────────────────────┼──────────────────────────────────┤
|
||||||
|
│ Product (chỉ hiện nếu bỏ chọn │ │
|
||||||
|
│ "General", lọc theo customer) │ │
|
||||||
|
├──────────────────────────────────┴──────────────────────────────────┤
|
||||||
|
│ Title * │
|
||||||
|
├─────────────────────────────────────────────────────────────────────┤
|
||||||
|
│ Content * (textarea 6 dòng, full width) │
|
||||||
|
├─────────────────────────────────────────────────────────────────────┤
|
||||||
|
│ Attachment Collection: [General ▾] │
|
||||||
|
│ 📎 Upload files (drag & drop, multiple, max 20MB) │
|
||||||
|
├─────────────────────────────────────────────────────────────────────┤
|
||||||
|
│ Tags (multi-select, có thể tạo mới tag inline) │
|
||||||
|
├──────────────────────────────────┬──────────────────────────────────┤
|
||||||
|
│ Status * (mặc định: Pending) │ Assign To │
|
||||||
|
├──────────────────────────────────┼──────────────────────────────────┤
|
||||||
|
│ Department │ ☐ Escalated (chỉ admin/manager │
|
||||||
|
│ │ mới thấy) │
|
||||||
|
└──────────────────────────────────┴──────────────────────────────────┘
|
||||||
|
|
||||||
|
[Cancel] [Create Feedback]
|
||||||
|
```
|
||||||
|
|
||||||
|
**Attachment Collection options:**
|
||||||
|
- General (mặc định)
|
||||||
|
- Proof of Resolution (bằng chứng xử lý)
|
||||||
|
- Customer Evidence (bằng chứng khách hàng cung cấp)
|
||||||
|
|
||||||
|
**File validation:** Chỉ chấp nhận jpg, png, pdf, mp4, mov. Max 20MB/file.
|
||||||
|
|
||||||
|
**Lưu ý:** Sau khi tạo, tự động ghi 1 interaction "Feedback created via [kênh]".
|
||||||
|
|
||||||
|
---
|
||||||
|
|
||||||
|
### 3.4 TRANG EDIT FEEDBACK (`/admin/feedbacks/{id}/edit`)
|
||||||
|
|
||||||
|
**QUAN TRỌNG:** Đây là trang phức tạp nhất, gồm 3 phần + 2 tab.
|
||||||
|
|
||||||
|
**Page Header (sticky khi scroll):**
|
||||||
|
```
|
||||||
|
┌─ Breadcrumb: Dashboard > Feedbacks > [Title] ──────────────────────────┐
|
||||||
|
│ │
|
||||||
|
│ [← Back] Status: [PENDING ●] Dept: CSP Handler: Staff │
|
||||||
|
│ │
|
||||||
|
│ [Transfer Dept] [Close Ticket] [Save] [Delete] │
|
||||||
|
└─────────────────────────────────────────────────────────────────────────┘
|
||||||
|
```
|
||||||
|
|
||||||
|
**3 Action buttons quan trọng ở header:**
|
||||||
|
|
||||||
|
#### Action 1: Transfer Department (chỉ Admin, Manager thấy)
|
||||||
|
```
|
||||||
|
┌─────────────────────────────────────────┐
|
||||||
|
│ Transfer Department │
|
||||||
|
│ │
|
||||||
|
│ Target Department * [Kỹ thuật ▾] │
|
||||||
|
│ Assign To [── select ──▾] │
|
||||||
|
│ Reason * [___________] │
|
||||||
|
│ Attachments 📎 Upload files │
|
||||||
|
│ │
|
||||||
|
│ [Cancel] [Transfer] │
|
||||||
|
└─────────────────────────────────────────┘
|
||||||
|
```
|
||||||
|
- Reason bắt buộc (nếu để trống: báo lỗi)
|
||||||
|
- Sau khi transfer: gửi notification cho Manager phòng nhận, cập nhật department, reset handler
|
||||||
|
|
||||||
|
#### Action 2: Close Ticket (chỉ Admin, Manager thấy, và status ≠ closed)
|
||||||
|
```
|
||||||
|
┌─────────────────────────────────────────┐
|
||||||
|
│ ⚠️ Bạn có chắc muốn đóng phiếu này? │
|
||||||
|
│ Hành động này KHÔNG thể hoàn tác. │
|
||||||
|
│ │
|
||||||
|
│ [Cancel] [Close] │
|
||||||
|
└─────────────────────────────────────────┘
|
||||||
|
```
|
||||||
|
- Chỉ đóng được nếu có ít nhất 1 file trong collection "proof_of_resolution"
|
||||||
|
- Manager chỉ đóng được ticket thuộc phòng mình quản lý
|
||||||
|
- Nếu thiếu bằng chứng: hiển thị lỗi "Yêu cầu cung cấp tài liệu bằng chứng"
|
||||||
|
- Nếu sai phòng ban: hiển thị lỗi "Bạn chỉ có thể đóng phiếu thuộc phòng ban mình quản lý"
|
||||||
|
|
||||||
|
#### Action 3: Delete
|
||||||
|
|
||||||
|
---
|
||||||
|
|
||||||
|
**Body: 3 TAB layout**
|
||||||
|
|
||||||
|
```
|
||||||
|
┌──────────────────────────────────────────────────────┐
|
||||||
|
│ [📝 Edit Details] [💬 Interaction History (5)] │
|
||||||
|
└──────────────────────────────────────────────────────┘
|
||||||
|
```
|
||||||
|
|
||||||
|
#### TAB 1: Edit Details
|
||||||
|
|
||||||
|
Form giống hệt Create Page, có thêm pre-fill dữ liệu hiện có.
|
||||||
|
|
||||||
|
#### TAB 2: Interaction History (Timeline)
|
||||||
|
|
||||||
|
Đây là tab QUAN TRỌNG NHẤT. Thiết kế dạng timeline dọc.
|
||||||
|
|
||||||
|
**Header của tab:**
|
||||||
|
```
|
||||||
|
┌──────────────────────────────────────────────────────────────┐
|
||||||
|
│ Interaction History [+ Add Note ▾] │
|
||||||
|
│ │
|
||||||
|
│ Dropdown khi click "Add Note": │
|
||||||
|
│ • 📝 Add Note │
|
||||||
|
│ • 🔄 Change Status │
|
||||||
|
│ • 👤 Assign / Forward │
|
||||||
|
└──────────────────────────────────────────────────────────────┘
|
||||||
|
```
|
||||||
|
|
||||||
|
**Modal "Add Interaction" (mở khi chọn 1 trong 3 action trên):**
|
||||||
|
|
||||||
|
```
|
||||||
|
┌──────────────────────────────────────────────────────────┐
|
||||||
|
│ Type: [📝 Note ▾ | 🔄 Status Change | 👤 Assignment] │
|
||||||
|
│ │
|
||||||
|
│ Title (chỉ hiện khi type=Note) [___________] │
|
||||||
|
│ │
|
||||||
|
│ Content * (Rich Editor, full width) │
|
||||||
|
│ ┌────────────────────────────────────────────────────┐ │
|
||||||
|
│ │ B I U • ≡ 🔗 🖼 │ │
|
||||||
|
│ │ │ │
|
||||||
|
│ │ │ │
|
||||||
|
│ └────────────────────────────────────────────────────┘ │
|
||||||
|
│ │
|
||||||
|
│ --- Các field theo type --- │
|
||||||
|
│ │
|
||||||
|
│ Nếu Status Change: │
|
||||||
|
│ New Status * [Pending ▾] │
|
||||||
|
│ (Staff chỉ thấy: Pending/Processing/Resolved) │
|
||||||
|
│ (Admin/Manager thấy thêm: Closed) │
|
||||||
|
│ │
|
||||||
|
│ Nếu Assignment: │
|
||||||
|
│ Assign To * [── chọn user ──▾] │
|
||||||
|
│ Target Department [── chọn phòng ──▾] │
|
||||||
|
│ │
|
||||||
|
│ 📎 Attachments (luôn hiện, mọi type) │
|
||||||
|
│ [Upload files...] │
|
||||||
|
│ │
|
||||||
|
│ [Cancel] [Add Interaction] │
|
||||||
|
└──────────────────────────────────────────────────────────┘
|
||||||
|
```
|
||||||
|
|
||||||
|
**Timeline hiển thị (dạng dọc, newest first):**
|
||||||
|
|
||||||
|
```
|
||||||
|
┌── 15/04/2026 ──────────────────────────────────────────────────────┐
|
||||||
|
│ │
|
||||||
|
│ ● 14:30 👤 Staff │
|
||||||
|
│ │ ┌─────────────────────────────────────────────────────────┐ │
|
||||||
|
│ │ │ [Status Change] 🔵 │ │
|
||||||
|
│ │ │ Technician visited site. AC repaired. │ │
|
||||||
|
│ │ │ Status: processing → resolved │ │
|
||||||
|
│ │ │ 📎 2 files [View ▾] │ │
|
||||||
|
│ │ └─────────────────────────────────────────────────────────┘ │
|
||||||
|
│ │ │
|
||||||
|
│ ● 10:15 👤 Manager │
|
||||||
|
│ │ ┌─────────────────────────────────────────────────────────┐ │
|
||||||
|
│ │ │ [Assignment] 🟡 │ │
|
||||||
|
│ │ │ Chuyển sang Phòng Kỹ thuật để kiểm tra điều hòa. │ │
|
||||||
|
│ │ │ Assignment: Staff → Manager │ │
|
||||||
|
│ │ │ Department: CSKH → Kỹ thuật │ │
|
||||||
|
│ │ │ 📎 1 file [View ▾] │ │
|
||||||
|
│ │ └─────────────────────────────────────────────────────────┘ │
|
||||||
|
│ │
|
||||||
|
└── 14/04/2026 ──────────────────────────────────────────────────────┘
|
||||||
|
│
|
||||||
|
│ ● 09:00 👤 Admin
|
||||||
|
│ │ ┌─────────────────────────────────────────────────────────┐
|
||||||
|
│ │ │ [Note] ⚪ │
|
||||||
|
│ │ │ Feedback received via Email. │
|
||||||
|
│ │ │ Status: — → pending │
|
||||||
|
│ │ └─────────────────────────────────────────────────────────┘
|
||||||
|
```
|
||||||
|
|
||||||
|
**Type badge colors:**
|
||||||
|
- Note: gray `#6b7280`
|
||||||
|
- Status Change: blue `#3b82f6`
|
||||||
|
- Assignment: amber/orange `#f59e0b`
|
||||||
|
|
||||||
|
**Khi click [View ▾] trên file attachment:**
|
||||||
|
```
|
||||||
|
┌───────────────────────────────────────────────┐
|
||||||
|
│ Attachments │
|
||||||
|
│ │
|
||||||
|
│ File │ Collection │ Size │ │
|
||||||
|
│ repair.pdf │ proof_of_resol. │200KB │[⬇] │
|
||||||
|
│ photo.jpg │ customer_evid. │500KB │[⬇] │
|
||||||
|
│ │
|
||||||
|
│ Links expire after 60 minutes. │
|
||||||
|
└───────────────────────────────────────────────┘
|
||||||
|
```
|
||||||
|
- Collection badge: proof_of_resolution → green, customer_evidence → blue, general → gray
|
||||||
|
- Download button → mở signed URL (có thời hạn 60 phút) trong tab mới
|
||||||
|
|
||||||
|
---
|
||||||
|
|
||||||
|
**Below tabs: Similar Cases section**
|
||||||
|
```
|
||||||
|
┌──────────────────────────────────────────────────────────────────┐
|
||||||
|
│ 🔗 Similar Cases (shared tags) │
|
||||||
|
│ │
|
||||||
|
│ Title │ Customer │ Status │ Handler │ Date │
|
||||||
|
│ Leaking bathroom │ Tran B │ Processing│ Manager │10/04/26 │
|
||||||
|
│ Water damage │ Le Van C │ Pending │ Staff │08/04/26 │
|
||||||
|
│ │
|
||||||
|
│ (Chỉ hiện nếu có ≥1 feedback cùng tag, khác ID hiện tại, max 5) │
|
||||||
|
└──────────────────────────────────────────────────────────────────┘
|
||||||
|
```
|
||||||
|
|
||||||
|
---
|
||||||
|
|
||||||
|
### 3.5 TRANG SẢN PHẨM (`/admin/products`)
|
||||||
|
|
||||||
|
**Table:**
|
||||||
|
|
||||||
|
| Name | Status | Description | Owners | Created |
|
||||||
|
|------|--------|-------------|--------|---------|
|
||||||
|
| (search) | badge: active🟢 / inactive⚪ / sold out🔴 | toggleable, limit 50 | count | toggleable |
|
||||||
|
|
||||||
|
**Form (2 cột):**
|
||||||
|
```
|
||||||
|
Name * Status * [Active ▾]
|
||||||
|
Description (textarea full width)
|
||||||
|
```
|
||||||
|
|
||||||
|
---
|
||||||
|
|
||||||
|
### 3.6 TRANG KHÁCH HÀNG (`/admin/customers`)
|
||||||
|
|
||||||
|
**Table:**
|
||||||
|
|
||||||
|
| Name | Email | Phone | Status | Products | Feedbacks | Created |
|
||||||
|
|------|-------|-------|--------|----------|-----------|---------|
|
||||||
|
| (search) | toggleable | toggleable | badge | count | count | toggleable |
|
||||||
|
|
||||||
|
**Form (2 cột):**
|
||||||
|
```
|
||||||
|
Name * Email
|
||||||
|
Phone Status * [Active ▾]
|
||||||
|
Address (textarea full width)
|
||||||
|
|
||||||
|
── Owned Products ──
|
||||||
|
Products (multi-select) [Sunrise A1 ✕] [Green Valley ✕] [＋ add]
|
||||||
|
```
|
||||||
|
|
||||||
|
**Tab "Feedback History" trên Edit Customer:**
|
||||||
|
```
|
||||||
|
┌─────────────────┬─────────┬────────┬──────┬─────────┬────────────┬────────┐
|
||||||
|
│ Title (link ▶) │ Product │ Status │ Tags │ Channel │Interactions│ Created │
|
||||||
|
└─────────────────┴─────────┴────────┴──────┴─────────┴────────────┴────────┘
|
||||||
|
```
|
||||||
|
- Title là clickable link → mở Edit Feedback
|
||||||
|
- Filters: Status, Tags
|
||||||
|
|
||||||
|
---
|
||||||
|
|
||||||
|
### 3.7 TRANG KÊNH TIẾP NHẬN (`/admin/channels`)
|
||||||
|
|
||||||
|
**Table:**
|
||||||
|
|
||||||
|
| Name | Slug | Active | Feedbacks | Created |
|
||||||
|
|------|------|--------|-----------|---------|
|
||||||
|
| (search) | (search) | ✅/❌ | count | toggleable |
|
||||||
|
|
||||||
|
**Form (2 cột):**
|
||||||
|
```
|
||||||
|
Name * Slug *
|
||||||
|
Icon [________] ☑ Active (toggle, default true)
|
||||||
|
```
|
||||||
|
|
||||||
|
---
|
||||||
|
|
||||||
|
### 3.8 TRANG TAGS (`/admin/tags`)
|
||||||
|
|
||||||
|
**Table:**
|
||||||
|
|
||||||
|
| Name | Slug | Color | Created | Updated |
|
||||||
|
|------|------|-------|---------|---------|
|
||||||
|
| (search) | (search) | (search) | toggleable | toggleable |
|
||||||
|
|
||||||
|
**Form:**
|
||||||
|
```
|
||||||
|
Name * Slug * Color [________]
|
||||||
|
```
|
||||||
|
|
||||||
|
---
|
||||||
|
|
||||||
|
## 4. HỆ THỐNG THÔNG BÁO
|
||||||
|
|
||||||
|
### Notification Bell (góc phải top bar)
|
||||||
|
|
||||||
|
Khi có thông báo mới → badge đỏ hiển thị số lượng.
|
||||||
|
|
||||||
|
**Dropdown notifications:**
|
||||||
|
|
||||||
|
```
|
||||||
|
┌─────────────────────────────────────────────────────┐
|
||||||
|
│ 🔔 Notifications Mark all read│
|
||||||
|
│─────────────────────────────────────────────────────│
|
||||||
|
│ 🔵 Ticket #3 "AC not cooling" đã được chuyển │
|
||||||
|
│ đến phòng của bạn bởi Manager. │
|
||||||
|
│ ⏱ 5 phút trước [Xem ▶] │
|
||||||
|
│─────────────────────────────────────────────────────│
|
||||||
|
│ ⚪ Ticket #5 "Kitchen hinge" đã được đóng │
|
||||||
|
│ bởi Staff. │
|
||||||
|
│ ⏱ 1 giờ trước [Xem ▶] │
|
||||||
|
│─────────────────────────────────────────────────────│
|
||||||
|
│ [Xem tất cả thông báo] │
|
||||||
|
└─────────────────────────────────────────────────────┘
|
||||||
|
```
|
||||||
|
|
||||||
|
- Chưa đọc: background xanh nhạt, có chấm 🔵
|
||||||
|
- Đã đọc: background trắng
|
||||||
|
- [Xem ▶] → mở ticket trong tab mới
|
||||||
|
|
||||||
|
---
|
||||||
|
|
||||||
|
## 5. MÀU SẮC & DESIGN TOKENS
|
||||||
|
|
||||||
|
### Bảng màu chính
|
||||||
|
|
||||||
|
| Token | Màu | Dùng cho |
|
||||||
|
|-------|-----|----------|
|
||||||
|
| Primary | `#3b82f6` (blue-500) | Buttons chính, links, menu active |
|
||||||
|
| Success | `#10b981` (emerald-500) | Status resolved, badges proof |
|
||||||
|
| Warning | `#f59e0b` (amber-500) | Status pending, assignment badges |
|
||||||
|
| Danger | `#ef4444` (red-500) | Delete buttons, escalated flags |
|
||||||
|
| Info | `#3b82f6` (blue-500) | Status processing, status_change badges |
|
||||||
|
| Gray | `#6b7280` (gray-500) | Note badges, closed status, muted text |
|
||||||
|
| Background | `#f9fafb` (gray-50) | Page background |
|
||||||
|
| Card | `#ffffff` | Card/panel backgrounds |
|
||||||
|
| Border | `#e5e7eb` (gray-200) | Dividers, table borders |
|
||||||
|
|
||||||
|
### Typography
|
||||||
|
- Font: System font stack (Inter hoặc SF Pro)
|
||||||
|
- Headings: font-semibold
|
||||||
|
- Body: font-normal, text-sm (14px)
|
||||||
|
- Small: text-xs (12px)
|
||||||
|
|
||||||
|
### Shadows
|
||||||
|
- Card: `shadow-sm` (0 1px 2px)
|
||||||
|
- Modal: `shadow-xl` (0 20px 25px)
|
||||||
|
- Top bar: `shadow-sm` + `border-b`
|
||||||
|
|
||||||
|
---
|
||||||
|
|
||||||
|
## 6. RESPONSIVE BREAKPOINTS
|
||||||
|
|
||||||
|
| Breakpoint | Width | Layout |
|
||||||
|
|------------|-------|--------|
|
||||||
|
| Mobile | <640px | Menu hamburger, form 1 cột, table scroll ngang |
|
||||||
|
| Tablet | 640-1024px | Menu rút gọn, form 2 cột |
|
||||||
|
| Desktop | >1024px | Full layout, menu đầy đủ |
|
||||||
|
|
||||||
|
**Lưu ý mobile:**
|
||||||
|
- Top bar: logo + hamburger menu
|
||||||
|
- Table: scroll ngang (horizontal scroll)
|
||||||
|
- Form: chuyển 2 cột thành 1 cột
|
||||||
|
- Stat cards: chuyển 4 cột → 2 cột → 1 cột
|
||||||
|
- Modal: full-screen trên mobile
|
||||||
|
|
||||||
|
---
|
||||||
|
|
||||||
|
## 7. DARK MODE
|
||||||
|
|
||||||
|
Hỗ trợ dark mode toggle (nút ☀️/🌙 trong top bar).
|
||||||
|
|
||||||
|
| Element | Light | Dark |
|
||||||
|
|---------|-------|------|
|
||||||
|
| Background | `bg-gray-50` | `bg-gray-950` |
|
||||||
|
| Card | `bg-white` | `bg-gray-900` |
|
||||||
|
| Text chính | `text-gray-900` | `text-gray-100` |
|
||||||
|
| Text phụ | `text-gray-500` | `text-gray-400` |
|
||||||
|
| Border | `border-gray-200` | `border-gray-800` |
|
||||||
|
| Top bar | `bg-white border-b` | `bg-gray-900 border-gray-800` |
|
||||||
|
|
||||||
|
---
|
||||||
|
|
||||||
|
## 8. CÁC LƯU Ý QUAN TRỌNG KHI THIẾT KẾ
|
||||||
|
|
||||||
|
### A. Không được bỏ sót
|
||||||
|
1. **Form Feedback có toggle "General feedback"** — khi bật, ẩn field Product, set `customer_product_id = null`
|
||||||
|
2. **Form Edit Feedback có field `is_escalated`** — chỉ admin/manager mới thấy
|
||||||
|
3. **Dropdown status trong Interaction** — staff KHÔNG thấy option "Closed"
|
||||||
|
4. **Collection selector cho file upload** — 3 lựa chọn: General / Proof of Resolution / Customer Evidence
|
||||||
|
5. **Similar Cases** — chỉ hiện khi có tag chung, max 5 items
|
||||||
|
6. **View Attachments modal** — có collection badge màu, download link hết hạn 60 phút
|
||||||
|
|
||||||
|
### B. Điều kiện hiển thị
|
||||||
|
- **Transfer Department button:** Chỉ admin + manager
|
||||||
|
- **Close Ticket button:** Chỉ admin + manager, và status ≠ closed
|
||||||
|
- **Dashboard widgets:** Chỉ admin + manager
|
||||||
|
- **Escalated toggle:** Chỉ admin + manager
|
||||||
|
- **Role-based status options:** Staff không thấy "Closed"
|
||||||
|
|
||||||
|
### C. Validation
|
||||||
|
- Transfer yêu cầu reason (không được để trống)
|
||||||
|
- Close ticket yêu cầu có proof_of_resolution attachment
|
||||||
|
- Manager chỉ đóng được ticket phòng mình quản lý
|
||||||
|
- File upload: jpg/png/pdf/mp4/mov, max 20MB
|
||||||
|
|
||||||
|
### D. Tương tác ngầm
|
||||||
|
- Khi chọn Customer → Product dropdown tự lọc theo customer đó
|
||||||
|
- Khi chọn type="Status Change" → hiện New Status dropdown
|
||||||
|
- Khi chọn type="Assignment" → hiện Assign To + Department dropdown
|
||||||
|
- Sau khi Transfer Department → tự động gán handler = Manager của phòng mới (nếu không chọn ai)
|
||||||
|
|
||||||
|
### E. SEO/Meta
|
||||||
|
- Title: "AfterSales CRM"
|
||||||
|
- Favicon: icon phù hợp
|
||||||
|
|
||||||
|
---
|
||||||
|
|
||||||
|
## 9. FILE STRUCTURE (để A.I agent biết code ở đâu)
|
||||||
|
|
||||||
|
```
|
||||||
|
app/Filament/
|
||||||
|
Resources/
|
||||||
|
Feedback/
|
||||||
|
Pages/EditFeedback.php ← Header actions (Transfer, Close, Delete)
|
||||||
|
Schemas/FeedbackForm.php ← Form 13 fields
|
||||||
|
Tables/FeedbackTable.php ← Table 10 columns
|
||||||
|
RelationManagers/
|
||||||
|
InteractionsRelationManager.php ← Timeline + View Attachments
|
||||||
|
Customers/
|
||||||
|
CustomerResource.php ← Form + Table
|
||||||
|
RelationManagers/
|
||||||
|
FeedbacksRelationManager.php ← Feedback history tab
|
||||||
|
Products/ProductResource.php
|
||||||
|
FeedbackChannels/FeedbackChannelResource.php
|
||||||
|
FeedbackTags/FeedbackTagResource.php
|
||||||
|
Widgets/
|
||||||
|
ResolvedTicketsWidget.php
|
||||||
|
AvgProcessingTimeWidget.php
|
||||||
|
HandlerPerformanceWidget.php
|
||||||
|
Providers/Filament/AdminPanelProvider.php ← Panel config, nav groups
|
||||||
|
|
||||||
|
resources/views/filament/resources/feedback/
|
||||||
|
similar-cases.blade.php ← Similar Cases HTML
|
||||||
|
attachment-links.blade.php ← Attachment links modal HTML
|
||||||
|
```
|
||||||
|
|
||||||
|
---
|
||||||
|
|
||||||
|
## 10. TÓM TẮT CÁC MÀN HÌNH
|
||||||
|
|
||||||
|
| # | Màn hình | Route | Thành phần chính |
|
||||||
|
|---|----------|-------|-----------------|
|
||||||
|
| 1 | Dashboard | `/admin` | 4 stat cards + chart + resolved table |
|
||||||
|
| 2 | Login | `/admin/login` | Email + Password + Login button |
|
||||||
|
| 3 | Feedback List | `/admin/feedbacks` | Table 10 cột + 4 filters + Create button |
|
||||||
|
| 4 | Create Feedback | `/admin/feedbacks/create` | Form 13 fields, 2 cột |
|
||||||
|
| 5 | Edit Feedback | `/admin/feedbacks/{id}/edit` | Form + 3 header actions + Timeline tab + Similar Cases |
|
||||||
|
| 6 | Product List | `/admin/products` | Table 5 cột + status filter |
|
||||||
|
| 7 | Create/Edit Product | `/admin/products/...` | Form 3 fields |
|
||||||
|
| 8 | Customer List | `/admin/customers` | Table 7 cột + status filter |
|
||||||
|
| 9 | Create/Edit Customer | `/admin/customers/...` | Form 6 fields + Feedback History tab |
|
||||||
|
| 10 | Channel List | `/admin/channels` | Table 5 cột |
|
||||||
|
| 11 | Create/Edit Channel | `/admin/channels/...` | Form 4 fields |
|
||||||
|
| 12 | Tag List | `/admin/tags` | Table 5 cột |
|
||||||
|
| 13 | Create/Edit Tag | `/admin/tags/...` | Form 3 fields |
|
||||||
|
|
||||||
|
---
|
||||||
|
|
||||||
|
**Tổng số màn hình: 13 màn hình | 5 Resource | 3 Widget | 2 Relation Manager | 2 Blade View**
|
||||||
|
|
||||||
|
File này đủ chi tiết để một AI Agent khác thiết kế lại toàn bộ giao diện mà không bỏ sót tính năng nào.
|
||||||
58
app/Filament/Resources/Customers/CustomerResource.php
Normal file
58
app/Filament/Resources/Customers/CustomerResource.php
Normal file
@@ -0,0 +1,58 @@
|
|||||||
|
<?php
|
||||||
|
|
||||||
|
namespace App\Filament\Resources\Customers;
|
||||||
|
|
||||||
|
use App\Filament\Resources\Customers\Pages\CreateCustomer;
|
||||||
|
use App\Filament\Resources\Customers\Pages\EditCustomer;
|
||||||
|
use App\Filament\Resources\Customers\Pages\ListCustomers;
|
||||||
|
use App\Filament\Resources\Customers\RelationManagers\FeedbacksRelationManager;
|
||||||
|
use App\Filament\Resources\Customers\Schemas\CustomerForm;
|
||||||
|
use App\Filament\Resources\Customers\Tables\CustomersTable;
|
||||||
|
use App\Models\Customer;
|
||||||
|
use BackedEnum;
|
||||||
|
use Filament\Resources\Resource;
|
||||||
|
use Filament\Schemas\Schema;
|
||||||
|
use Filament\Support\Icons\Heroicon;
|
||||||
|
use Filament\Tables\Table;
|
||||||
|
|
||||||
|
class CustomerResource extends Resource
|
||||||
|
{
|
||||||
|
protected static ?string $model = Customer::class;
|
||||||
|
|
||||||
|
protected static string|BackedEnum|null $navigationIcon = Heroicon::OutlinedUserGroup;
|
||||||
|
|
||||||
|
protected static ?string $pluralLabel = 'Customers';
|
||||||
|
|
||||||
|
protected static ?int $navigationSort = 2;
|
||||||
|
|
||||||
|
public static function getNavigationGroup(): ?string
|
||||||
|
{
|
||||||
|
return 'Management';
|
||||||
|
}
|
||||||
|
|
||||||
|
public static function form(Schema $schema): Schema
|
||||||
|
{
|
||||||
|
return CustomerForm::configure($schema);
|
||||||
|
}
|
||||||
|
|
||||||
|
public static function table(Table $table): Table
|
||||||
|
{
|
||||||
|
return CustomersTable::configure($table);
|
||||||
|
}
|
||||||
|
|
||||||
|
public static function getRelations(): array
|
||||||
|
{
|
||||||
|
return [
|
||||||
|
FeedbacksRelationManager::class,
|
||||||
|
];
|
||||||
|
}
|
||||||
|
|
||||||
|
public static function getPages(): array
|
||||||
|
{
|
||||||
|
return [
|
||||||
|
'index' => ListCustomers::route('/'),
|
||||||
|
'create' => CreateCustomer::route('/create'),
|
||||||
|
'edit' => EditCustomer::route('/{record}/edit'),
|
||||||
|
];
|
||||||
|
}
|
||||||
|
}
|
||||||
11
app/Filament/Resources/Customers/Pages/CreateCustomer.php
Normal file
11
app/Filament/Resources/Customers/Pages/CreateCustomer.php
Normal file
@@ -0,0 +1,11 @@
|
|||||||
|
<?php
|
||||||
|
|
||||||
|
namespace App\Filament\Resources\Customers\Pages;
|
||||||
|
|
||||||
|
use App\Filament\Resources\Customers\CustomerResource;
|
||||||
|
use Filament\Resources\Pages\CreateRecord;
|
||||||
|
|
||||||
|
class CreateCustomer extends CreateRecord
|
||||||
|
{
|
||||||
|
protected static string $resource = CustomerResource::class;
|
||||||
|
}
|
||||||
19
app/Filament/Resources/Customers/Pages/EditCustomer.php
Normal file
19
app/Filament/Resources/Customers/Pages/EditCustomer.php
Normal file
@@ -0,0 +1,19 @@
|
|||||||
|
<?php
|
||||||
|
|
||||||
|
namespace App\Filament\Resources\Customers\Pages;
|
||||||
|
|
||||||
|
use App\Filament\Resources\Customers\CustomerResource;
|
||||||
|
use Filament\Actions\DeleteAction;
|
||||||
|
use Filament\Resources\Pages\EditRecord;
|
||||||
|
|
||||||
|
class EditCustomer extends EditRecord
|
||||||
|
{
|
||||||
|
protected static string $resource = CustomerResource::class;
|
||||||
|
|
||||||
|
protected function getHeaderActions(): array
|
||||||
|
{
|
||||||
|
return [
|
||||||
|
DeleteAction::make(),
|
||||||
|
];
|
||||||
|
}
|
||||||
|
}
|
||||||
19
app/Filament/Resources/Customers/Pages/ListCustomers.php
Normal file
19
app/Filament/Resources/Customers/Pages/ListCustomers.php
Normal file
@@ -0,0 +1,19 @@
|
|||||||
|
<?php
|
||||||
|
|
||||||
|
namespace App\Filament\Resources\Customers\Pages;
|
||||||
|
|
||||||
|
use App\Filament\Resources\Customers\CustomerResource;
|
||||||
|
use Filament\Actions\CreateAction;
|
||||||
|
use Filament\Resources\Pages\ListRecords;
|
||||||
|
|
||||||
|
class ListCustomers extends ListRecords
|
||||||
|
{
|
||||||
|
protected static string $resource = CustomerResource::class;
|
||||||
|
|
||||||
|
protected function getHeaderActions(): array
|
||||||
|
{
|
||||||
|
return [
|
||||||
|
CreateAction::make(),
|
||||||
|
];
|
||||||
|
}
|
||||||
|
}
|
||||||
@@ -0,0 +1,63 @@
|
|||||||
|
<?php
|
||||||
|
|
||||||
|
namespace App\Filament\Resources\Customers\RelationManagers;
|
||||||
|
|
||||||
|
use App\Filament\Resources\Feedback\FeedbackResource;
|
||||||
|
use Filament\Resources\RelationManagers\RelationManager;
|
||||||
|
use Filament\Tables\Columns\TextColumn;
|
||||||
|
use Filament\Tables\Filters\SelectFilter;
|
||||||
|
use Filament\Tables\Table;
|
||||||
|
|
||||||
|
class FeedbacksRelationManager extends RelationManager
|
||||||
|
{
|
||||||
|
protected static string $relationship = 'feedbacks';
|
||||||
|
|
||||||
|
protected static ?string $title = 'Feedback History';
|
||||||
|
|
||||||
|
public function table(Table $table): Table
|
||||||
|
{
|
||||||
|
return $table
|
||||||
|
->recordTitleAttribute('title')
|
||||||
|
->columns([
|
||||||
|
TextColumn::make('title')
|
||||||
|
->searchable()
|
||||||
|
->url(fn ($record) => FeedbackResource::getUrl('edit', ['record' => $record])),
|
||||||
|
TextColumn::make('customerProduct.product.name')
|
||||||
|
->label('Product')
|
||||||
|
->placeholder('General'),
|
||||||
|
TextColumn::make('status')
|
||||||
|
->badge()
|
||||||
|
->color(fn (string $state): string => match ($state) {
|
||||||
|
'pending' => 'warning',
|
||||||
|
'processing' => 'info',
|
||||||
|
'resolved' => 'success',
|
||||||
|
'closed' => 'gray',
|
||||||
|
default => 'gray',
|
||||||
|
}),
|
||||||
|
TextColumn::make('tags.name')
|
||||||
|
->badge(),
|
||||||
|
TextColumn::make('feedbackChannel.name')
|
||||||
|
->label('Channel'),
|
||||||
|
TextColumn::make('interactions_count')
|
||||||
|
->counts('interactions')
|
||||||
|
->label('Interactions'),
|
||||||
|
TextColumn::make('created_at')
|
||||||
|
->dateTime('d/m/Y')
|
||||||
|
->sortable(),
|
||||||
|
])
|
||||||
|
->filters([
|
||||||
|
SelectFilter::make('status')
|
||||||
|
->options([
|
||||||
|
'pending' => 'Pending',
|
||||||
|
'processing' => 'Processing',
|
||||||
|
'resolved' => 'Resolved',
|
||||||
|
'closed' => 'Closed',
|
||||||
|
]),
|
||||||
|
SelectFilter::make('tags')
|
||||||
|
->relationship('tags', 'name'),
|
||||||
|
])
|
||||||
|
->defaultSort('created_at', 'desc')
|
||||||
|
->headerActions([])
|
||||||
|
->recordActions([]);
|
||||||
|
}
|
||||||
|
}
|
||||||
50
app/Filament/Resources/Customers/Schemas/CustomerForm.php
Normal file
50
app/Filament/Resources/Customers/Schemas/CustomerForm.php
Normal file
@@ -0,0 +1,50 @@
|
|||||||
|
<?php
|
||||||
|
|
||||||
|
namespace App\Filament\Resources\Customers\Schemas;
|
||||||
|
|
||||||
|
use Filament\Forms\Components\Select;
|
||||||
|
use Filament\Forms\Components\Textarea;
|
||||||
|
use Filament\Forms\Components\TextInput;
|
||||||
|
use Filament\Schemas\Components\Section;
|
||||||
|
use Filament\Schemas\Schema;
|
||||||
|
|
||||||
|
class CustomerForm
|
||||||
|
{
|
||||||
|
public static function configure(Schema $schema): Schema
|
||||||
|
{
|
||||||
|
return $schema
|
||||||
|
->components([
|
||||||
|
Section::make('Customer Information')
|
||||||
|
->schema([
|
||||||
|
TextInput::make('name')
|
||||||
|
->required()
|
||||||
|
->maxLength(255),
|
||||||
|
TextInput::make('email')
|
||||||
|
->email()
|
||||||
|
->maxLength(255),
|
||||||
|
TextInput::make('phone')
|
||||||
|
->tel()
|
||||||
|
->maxLength(255),
|
||||||
|
Textarea::make('address')
|
||||||
|
->columnSpanFull(),
|
||||||
|
Select::make('status')
|
||||||
|
->options([
|
||||||
|
'active' => 'Active',
|
||||||
|
'inactive' => 'Inactive',
|
||||||
|
])
|
||||||
|
->default('active')
|
||||||
|
->required(),
|
||||||
|
])
|
||||||
|
->columns(2),
|
||||||
|
|
||||||
|
Section::make('Owned Products')
|
||||||
|
->schema([
|
||||||
|
Select::make('products')
|
||||||
|
->relationship('products', 'name')
|
||||||
|
->multiple()
|
||||||
|
->preload()
|
||||||
|
->columnSpanFull(),
|
||||||
|
]),
|
||||||
|
]);
|
||||||
|
}
|
||||||
|
}
|
||||||
61
app/Filament/Resources/Customers/Tables/CustomersTable.php
Normal file
61
app/Filament/Resources/Customers/Tables/CustomersTable.php
Normal file
@@ -0,0 +1,61 @@
|
|||||||
|
<?php
|
||||||
|
|
||||||
|
namespace App\Filament\Resources\Customers\Tables;
|
||||||
|
|
||||||
|
use Filament\Actions\BulkActionGroup;
|
||||||
|
use Filament\Actions\DeleteBulkAction;
|
||||||
|
use Filament\Actions\EditAction;
|
||||||
|
use Filament\Tables\Columns\TextColumn;
|
||||||
|
use Filament\Tables\Filters\SelectFilter;
|
||||||
|
use Filament\Tables\Table;
|
||||||
|
|
||||||
|
class CustomersTable
|
||||||
|
{
|
||||||
|
public static function configure(Table $table): Table
|
||||||
|
{
|
||||||
|
return $table
|
||||||
|
->columns([
|
||||||
|
TextColumn::make('name')
|
||||||
|
->searchable()
|
||||||
|
->sortable(),
|
||||||
|
TextColumn::make('email')
|
||||||
|
->searchable()
|
||||||
|
->toggleable(),
|
||||||
|
TextColumn::make('phone')
|
||||||
|
->searchable()
|
||||||
|
->toggleable(),
|
||||||
|
TextColumn::make('status')
|
||||||
|
->badge()
|
||||||
|
->color(fn(string $state): string => match ($state) {
|
||||||
|
'active' => 'success',
|
||||||
|
'inactive' => 'gray',
|
||||||
|
default => 'gray',
|
||||||
|
}),
|
||||||
|
TextColumn::make('products_count')
|
||||||
|
->counts('products')
|
||||||
|
->label('Products'),
|
||||||
|
TextColumn::make('feedbacks_count')
|
||||||
|
->counts('feedbacks')
|
||||||
|
->label('Feedbacks'),
|
||||||
|
TextColumn::make('created_at')
|
||||||
|
->dateTime()
|
||||||
|
->sortable()
|
||||||
|
->toggleable(),
|
||||||
|
])
|
||||||
|
->filters([
|
||||||
|
SelectFilter::make('status')
|
||||||
|
->options([
|
||||||
|
'active' => 'Active',
|
||||||
|
'inactive' => 'Inactive',
|
||||||
|
]),
|
||||||
|
])
|
||||||
|
->recordActions([
|
||||||
|
EditAction::make(),
|
||||||
|
])
|
||||||
|
->toolbarActions([
|
||||||
|
BulkActionGroup::make([
|
||||||
|
DeleteBulkAction::make(),
|
||||||
|
]),
|
||||||
|
]);
|
||||||
|
}
|
||||||
|
}
|
||||||
58
app/Filament/Resources/Feedback/FeedbackResource.php
Normal file
58
app/Filament/Resources/Feedback/FeedbackResource.php
Normal file
@@ -0,0 +1,58 @@
|
|||||||
|
<?php
|
||||||
|
|
||||||
|
namespace App\Filament\Resources\Feedback;
|
||||||
|
|
||||||
|
use App\Filament\Resources\Feedback\Pages\CreateFeedback;
|
||||||
|
use App\Filament\Resources\Feedback\Pages\EditFeedback;
|
||||||
|
use App\Filament\Resources\Feedback\Pages\ListFeedback;
|
||||||
|
use App\Filament\Resources\Feedback\RelationManagers\InteractionsRelationManager;
|
||||||
|
use App\Filament\Resources\Feedback\Schemas\FeedbackForm;
|
||||||
|
use App\Filament\Resources\Feedback\Tables\FeedbackTable;
|
||||||
|
use App\Models\Feedback;
|
||||||
|
use BackedEnum;
|
||||||
|
use Filament\Resources\Resource;
|
||||||
|
use Filament\Schemas\Schema;
|
||||||
|
use Filament\Support\Icons\Heroicon;
|
||||||
|
use Filament\Tables\Table;
|
||||||
|
|
||||||
|
class FeedbackResource extends Resource
|
||||||
|
{
|
||||||
|
protected static ?string $model = Feedback::class;
|
||||||
|
|
||||||
|
protected static string|BackedEnum|null $navigationIcon = Heroicon::OutlinedChatBubbleLeftRight;
|
||||||
|
|
||||||
|
protected static ?string $pluralLabel = 'Feedbacks';
|
||||||
|
|
||||||
|
protected static ?int $navigationSort = 1;
|
||||||
|
|
||||||
|
public static function getNavigationGroup(): ?string
|
||||||
|
{
|
||||||
|
return 'Customer Care';
|
||||||
|
}
|
||||||
|
|
||||||
|
public static function form(Schema $schema): Schema
|
||||||
|
{
|
||||||
|
return FeedbackForm::configure($schema);
|
||||||
|
}
|
||||||
|
|
||||||
|
public static function table(Table $table): Table
|
||||||
|
{
|
||||||
|
return FeedbackTable::configure($table);
|
||||||
|
}
|
||||||
|
|
||||||
|
public static function getRelations(): array
|
||||||
|
{
|
||||||
|
return [
|
||||||
|
InteractionsRelationManager::class,
|
||||||
|
];
|
||||||
|
}
|
||||||
|
|
||||||
|
public static function getPages(): array
|
||||||
|
{
|
||||||
|
return [
|
||||||
|
'index' => ListFeedback::route('/'),
|
||||||
|
'create' => CreateFeedback::route('/create'),
|
||||||
|
'edit' => EditFeedback::route('/{record}/edit'),
|
||||||
|
];
|
||||||
|
}
|
||||||
|
}
|
||||||
52
app/Filament/Resources/Feedback/Pages/CreateFeedback.php
Normal file
52
app/Filament/Resources/Feedback/Pages/CreateFeedback.php
Normal file
@@ -0,0 +1,52 @@
|
|||||||
|
<?php
|
||||||
|
|
||||||
|
namespace App\Filament\Resources\Feedback\Pages;
|
||||||
|
|
||||||
|
use App\Filament\Resources\Feedback\FeedbackResource;
|
||||||
|
use Filament\Resources\Pages\CreateRecord;
|
||||||
|
use Illuminate\Support\Facades\Storage;
|
||||||
|
|
||||||
|
class CreateFeedback extends CreateRecord
|
||||||
|
{
|
||||||
|
protected static string $resource = FeedbackResource::class;
|
||||||
|
|
||||||
|
protected function mutateFormDataBeforeCreate(array $data): array
|
||||||
|
{
|
||||||
|
if (($data['is_general'] ?? false) === true) {
|
||||||
|
$data['customer_product_id'] = null;
|
||||||
|
}
|
||||||
|
unset($data['is_general'], $data['attachment_collection']);
|
||||||
|
|
||||||
|
return $data;
|
||||||
|
}
|
||||||
|
|
||||||
|
protected function afterCreate(): void
|
||||||
|
{
|
||||||
|
$feedback = $this->getRecord();
|
||||||
|
$attachments = $this->data['attachments'] ?? [];
|
||||||
|
$collection = $this->data['attachment_collection'] ?? 'general';
|
||||||
|
|
||||||
|
$feedback->interactions()->create([
|
||||||
|
'user_id' => auth()->id(),
|
||||||
|
'type' => 'note',
|
||||||
|
'content' => 'Feedback created via ' . ($feedback->feedbackChannel?->name ?? 'unknown channel'),
|
||||||
|
'changes' => ['status' => ['old' => null, 'new' => $feedback->status]],
|
||||||
|
]);
|
||||||
|
|
||||||
|
if (! empty($attachments)) {
|
||||||
|
$disk = Storage::disk('local');
|
||||||
|
foreach ($attachments as $path) {
|
||||||
|
$feedback->attachments()->create([
|
||||||
|
'uuid' => (string) \Illuminate\Support\Str::uuid(),
|
||||||
|
'user_id' => auth()->id(),
|
||||||
|
'name' => basename($path),
|
||||||
|
'path' => $path,
|
||||||
|
'disk' => 'local',
|
||||||
|
'collection' => $collection,
|
||||||
|
'mime_type' => $disk->mimeType($path),
|
||||||
|
'size' => $disk->size($path),
|
||||||
|
]);
|
||||||
|
}
|
||||||
|
}
|
||||||
|
}
|
||||||
|
}
|
||||||
193
app/Filament/Resources/Feedback/Pages/EditFeedback.php
Normal file
193
app/Filament/Resources/Feedback/Pages/EditFeedback.php
Normal file
@@ -0,0 +1,193 @@
|
|||||||
|
<?php
|
||||||
|
|
||||||
|
namespace App\Filament\Resources\Feedback\Pages;
|
||||||
|
|
||||||
|
use App\Filament\Resources\Feedback\FeedbackResource;
|
||||||
|
use App\Models\Department;
|
||||||
|
use App\Services\ClosingService;
|
||||||
|
use App\Services\TransferService;
|
||||||
|
use Filament\Actions\Action;
|
||||||
|
use Filament\Actions\DeleteAction;
|
||||||
|
use Filament\Forms\Components\FileUpload;
|
||||||
|
use Filament\Forms\Components\Select;
|
||||||
|
use Filament\Forms\Components\Textarea;
|
||||||
|
use Filament\Notifications\Notification;
|
||||||
|
use Filament\Resources\Pages\EditRecord;
|
||||||
|
use Illuminate\Contracts\View\View;
|
||||||
|
use Illuminate\Support\Facades\App;
|
||||||
|
use Illuminate\Support\Facades\Storage;
|
||||||
|
|
||||||
|
class EditFeedback extends EditRecord
|
||||||
|
{
|
||||||
|
protected static string $resource = FeedbackResource::class;
|
||||||
|
|
||||||
|
protected function getHeaderActions(): array
|
||||||
|
{
|
||||||
|
return [
|
||||||
|
$this->transferDepartmentAction(),
|
||||||
|
$this->closeTicketAction(),
|
||||||
|
DeleteAction::make(),
|
||||||
|
];
|
||||||
|
}
|
||||||
|
|
||||||
|
protected function transferDepartmentAction(): Action
|
||||||
|
{
|
||||||
|
return Action::make('transferDepartment')
|
||||||
|
->label('Transfer Department')
|
||||||
|
->icon('heroicon-o-arrows-right-left')
|
||||||
|
->color('warning')
|
||||||
|
->visible(fn (): bool => auth()->user()->hasRole(['admin', 'manager']))
|
||||||
|
->form([
|
||||||
|
Select::make('to_department_id')
|
||||||
|
->label('Target Department')
|
||||||
|
->options(Department::pluck('name', 'id')->toArray())
|
||||||
|
->required()
|
||||||
|
->searchable(),
|
||||||
|
Select::make('new_assignee_id')
|
||||||
|
->label('Assign To (optional)')
|
||||||
|
->options(function (\Filament\Forms\Get $get) {
|
||||||
|
$deptId = $get('to_department_id');
|
||||||
|
if (! $deptId) {
|
||||||
|
return [];
|
||||||
|
}
|
||||||
|
$dept = Department::with('manager')->find($deptId);
|
||||||
|
|
||||||
|
return \App\Models\User::pluck('name', 'id')->toArray();
|
||||||
|
})
|
||||||
|
->searchable()
|
||||||
|
->nullable(),
|
||||||
|
Textarea::make('reason')
|
||||||
|
->label('Reason')
|
||||||
|
->required()
|
||||||
|
->rows(3),
|
||||||
|
FileUpload::make('transfer_attachments')
|
||||||
|
->label('Attachments')
|
||||||
|
->multiple()
|
||||||
|
->disk('local')
|
||||||
|
->directory('feedback-attachments')
|
||||||
|
->columnSpanFull(),
|
||||||
|
])
|
||||||
|
->action(function (array $data): void {
|
||||||
|
$feedback = $this->getRecord();
|
||||||
|
$toDepartment = Department::findOrFail($data['to_department_id']);
|
||||||
|
$sender = auth()->user();
|
||||||
|
|
||||||
|
$transferService = App::make(TransferService::class);
|
||||||
|
$log = $transferService->transfer(
|
||||||
|
$feedback,
|
||||||
|
$toDepartment,
|
||||||
|
$data['reason'],
|
||||||
|
$sender,
|
||||||
|
$data['new_assignee_id'] ?? null,
|
||||||
|
);
|
||||||
|
|
||||||
|
if (! empty($data['transfer_attachments'])) {
|
||||||
|
$fileService = App::make(FileService::class);
|
||||||
|
$fileService->upload(
|
||||||
|
$data['transfer_attachments'],
|
||||||
|
'general',
|
||||||
|
$feedback,
|
||||||
|
$sender->id,
|
||||||
|
);
|
||||||
|
}
|
||||||
|
|
||||||
|
Notification::make()
|
||||||
|
->title('Transferred successfully')
|
||||||
|
->success()
|
||||||
|
->send();
|
||||||
|
|
||||||
|
$this->redirect($this->getResource()::getUrl('edit', ['record' => $feedback]));
|
||||||
|
});
|
||||||
|
}
|
||||||
|
|
||||||
|
protected function closeTicketAction(): Action
|
||||||
|
{
|
||||||
|
return Action::make('closeTicket')
|
||||||
|
->label('Close Ticket')
|
||||||
|
->icon('heroicon-o-check-circle')
|
||||||
|
->color('success')
|
||||||
|
->visible(fn (): bool => $this->getRecord()->status !== 'closed' && auth()->user()->hasRole(['admin', 'manager']))
|
||||||
|
->requiresConfirmation()
|
||||||
|
->modalHeading('Close Ticket')
|
||||||
|
->modalDescription('Bạn có chắc muốn đóng phiếu này? Hành động này KHÔNG thể hoàn tác.')
|
||||||
|
->modalSubmitActionLabel('Close')
|
||||||
|
->action(function (): void {
|
||||||
|
$feedback = $this->getRecord();
|
||||||
|
$actor = auth()->user();
|
||||||
|
|
||||||
|
$closingService = App::make(ClosingService::class);
|
||||||
|
|
||||||
|
try {
|
||||||
|
$closingService->close($feedback, $actor);
|
||||||
|
|
||||||
|
Notification::make()
|
||||||
|
->title('Ticket closed successfully')
|
||||||
|
->success()
|
||||||
|
->send();
|
||||||
|
|
||||||
|
$this->redirect($this->getResource()::getUrl('edit', ['record' => $feedback]));
|
||||||
|
} catch (\Symfony\Component\HttpKernel\Exception\HttpException $e) {
|
||||||
|
Notification::make()
|
||||||
|
->title($e->getMessage())
|
||||||
|
->danger()
|
||||||
|
->send();
|
||||||
|
} catch (\Illuminate\Validation\ValidationException $e) {
|
||||||
|
Notification::make()
|
||||||
|
->title($e->getMessage())
|
||||||
|
->danger()
|
||||||
|
->send();
|
||||||
|
}
|
||||||
|
});
|
||||||
|
}
|
||||||
|
|
||||||
|
public function getFooter(): ?View
|
||||||
|
{
|
||||||
|
return view('filament.resources.feedback.similar-cases');
|
||||||
|
}
|
||||||
|
|
||||||
|
protected function mutateFormDataBeforeSave(array $data): array
|
||||||
|
{
|
||||||
|
if (($data['is_general'] ?? false) === true) {
|
||||||
|
$data['customer_product_id'] = null;
|
||||||
|
}
|
||||||
|
unset($data['is_general'], $data['attachment_collection']);
|
||||||
|
|
||||||
|
$newStatus = $data['status'] ?? null;
|
||||||
|
if ($newStatus === 'closed' && $this->getRecord()->status !== 'closed') {
|
||||||
|
$closingService = App::make(ClosingService::class);
|
||||||
|
$closingService->close($this->getRecord(), auth()->user());
|
||||||
|
}
|
||||||
|
|
||||||
|
return $data;
|
||||||
|
}
|
||||||
|
|
||||||
|
protected function afterSave(): void
|
||||||
|
{
|
||||||
|
$attachments = $this->data['attachments'] ?? [];
|
||||||
|
$collection = $this->data['attachment_collection'] ?? 'general';
|
||||||
|
|
||||||
|
if (! empty($attachments)) {
|
||||||
|
$disk = Storage::disk('local');
|
||||||
|
$feedback = $this->getRecord();
|
||||||
|
foreach ($attachments as $path) {
|
||||||
|
$feedback->attachments()->create([
|
||||||
|
'uuid' => (string) \Illuminate\Support\Str::uuid(),
|
||||||
|
'user_id' => auth()->id(),
|
||||||
|
'name' => basename($path),
|
||||||
|
'path' => $path,
|
||||||
|
'disk' => 'local',
|
||||||
|
'collection' => $collection,
|
||||||
|
'mime_type' => $disk->mimeType($path),
|
||||||
|
'size' => $disk->size($path),
|
||||||
|
]);
|
||||||
|
}
|
||||||
|
}
|
||||||
|
}
|
||||||
|
|
||||||
|
protected function mutateFormDataBeforeFill(array $data): array
|
||||||
|
{
|
||||||
|
$data['is_general'] = $data['customer_product_id'] === null;
|
||||||
|
|
||||||
|
return $data;
|
||||||
|
}
|
||||||
|
}
|
||||||
19
app/Filament/Resources/Feedback/Pages/ListFeedback.php
Normal file
19
app/Filament/Resources/Feedback/Pages/ListFeedback.php
Normal file
@@ -0,0 +1,19 @@
|
|||||||
|
<?php
|
||||||
|
|
||||||
|
namespace App\Filament\Resources\Feedback\Pages;
|
||||||
|
|
||||||
|
use App\Filament\Resources\Feedback\FeedbackResource;
|
||||||
|
use Filament\Actions\CreateAction;
|
||||||
|
use Filament\Resources\Pages\ListRecords;
|
||||||
|
|
||||||
|
class ListFeedback extends ListRecords
|
||||||
|
{
|
||||||
|
protected static string $resource = FeedbackResource::class;
|
||||||
|
|
||||||
|
protected function getHeaderActions(): array
|
||||||
|
{
|
||||||
|
return [
|
||||||
|
CreateAction::make(),
|
||||||
|
];
|
||||||
|
}
|
||||||
|
}
|
||||||
@@ -0,0 +1,258 @@
|
|||||||
|
<?php
|
||||||
|
|
||||||
|
namespace App\Filament\Resources\Feedback\RelationManagers;
|
||||||
|
|
||||||
|
use App\Models\Department;
|
||||||
|
use App\Models\FeedbackInteraction;
|
||||||
|
use App\Models\User;
|
||||||
|
use App\Services\ClosingService;
|
||||||
|
use App\Services\FileService;
|
||||||
|
use Filament\Actions\Action;
|
||||||
|
use Filament\Actions\CreateAction;
|
||||||
|
use Illuminate\Support\Facades\Storage;
|
||||||
|
use Filament\Forms\Components\FileUpload;
|
||||||
|
use Filament\Forms\Components\RichEditor;
|
||||||
|
use Filament\Forms\Components\Select;
|
||||||
|
use Filament\Forms\Components\TextInput;
|
||||||
|
use Filament\Notifications\Notification;
|
||||||
|
use Filament\Resources\RelationManagers\RelationManager;
|
||||||
|
use Filament\Schemas\Schema;
|
||||||
|
use Filament\Tables\Columns\TextColumn;
|
||||||
|
use Filament\Tables\Table;
|
||||||
|
use Illuminate\Support\Facades\App;
|
||||||
|
use Illuminate\Validation\ValidationException;
|
||||||
|
use Symfony\Component\HttpKernel\Exception\HttpException;
|
||||||
|
|
||||||
|
class InteractionsRelationManager extends RelationManager
|
||||||
|
{
|
||||||
|
protected static string $relationship = 'interactions';
|
||||||
|
|
||||||
|
protected static ?string $title = 'Interaction History';
|
||||||
|
|
||||||
|
public function form(Schema $schema): Schema
|
||||||
|
{
|
||||||
|
return $schema
|
||||||
|
->components([
|
||||||
|
Select::make('type')
|
||||||
|
->options([
|
||||||
|
'note' => 'Note',
|
||||||
|
'status_change' => 'Status Change',
|
||||||
|
'assignment' => 'Assignment / Forward',
|
||||||
|
])
|
||||||
|
->default('note')
|
||||||
|
->required()
|
||||||
|
->live(),
|
||||||
|
|
||||||
|
TextInput::make('title')
|
||||||
|
->maxLength(255)
|
||||||
|
->visible(fn ($get): bool => $get('type') === 'note'),
|
||||||
|
|
||||||
|
RichEditor::make('content')
|
||||||
|
->required()
|
||||||
|
->columnSpanFull(),
|
||||||
|
|
||||||
|
Select::make('new_status')
|
||||||
|
->label('New Status')
|
||||||
|
->options(fn (): array => auth()->user()->hasRole(['admin', 'manager'])
|
||||||
|
? ['pending' => 'Pending', 'processing' => 'Processing', 'resolved' => 'Resolved', 'closed' => 'Closed']
|
||||||
|
: ['pending' => 'Pending', 'processing' => 'Processing', 'resolved' => 'Resolved'],
|
||||||
|
)
|
||||||
|
->visible(fn ($get): bool => $get('type') === 'status_change'),
|
||||||
|
|
||||||
|
Select::make('new_assignee')
|
||||||
|
->label('Assign To')
|
||||||
|
->options(User::pluck('name', 'id')->toArray())
|
||||||
|
->searchable()
|
||||||
|
->visible(fn ($get): bool => $get('type') === 'assignment'),
|
||||||
|
|
||||||
|
Select::make('department_id')
|
||||||
|
->label('Target Department')
|
||||||
|
->options(Department::pluck('name', 'id')->toArray())
|
||||||
|
->searchable()
|
||||||
|
->nullable()
|
||||||
|
->visible(fn ($get): bool => $get('type') === 'assignment'),
|
||||||
|
|
||||||
|
FileUpload::make('attachments')
|
||||||
|
->label('Attachments')
|
||||||
|
->multiple()
|
||||||
|
->disk('local')
|
||||||
|
->directory('feedback-attachments')
|
||||||
|
->columnSpanFull(),
|
||||||
|
]);
|
||||||
|
}
|
||||||
|
|
||||||
|
public function table(Table $table): Table
|
||||||
|
{
|
||||||
|
return $table
|
||||||
|
->recordTitleAttribute('content')
|
||||||
|
->columns([
|
||||||
|
TextColumn::make('created_at')
|
||||||
|
->dateTime('d/m/Y H:i')
|
||||||
|
->sortable(),
|
||||||
|
TextColumn::make('user.name')
|
||||||
|
->label('By'),
|
||||||
|
TextColumn::make('type')
|
||||||
|
->badge()
|
||||||
|
->formatStateUsing(fn (string $state): string => match ($state) {
|
||||||
|
'note' => 'Note',
|
||||||
|
'status_change' => 'Status Change',
|
||||||
|
'assignment' => 'Assignment',
|
||||||
|
default => $state,
|
||||||
|
})
|
||||||
|
->color(fn (string $state): string => match ($state) {
|
||||||
|
'note' => 'gray',
|
||||||
|
'status_change' => 'info',
|
||||||
|
'assignment' => 'warning',
|
||||||
|
default => 'gray',
|
||||||
|
}),
|
||||||
|
TextColumn::make('content')
|
||||||
|
->html()
|
||||||
|
->limit(80)
|
||||||
|
->wrap(),
|
||||||
|
TextColumn::make('changes')
|
||||||
|
->label('Details')
|
||||||
|
->formatStateUsing(function (?array $state): string {
|
||||||
|
if (! $state) return '';
|
||||||
|
$lines = [];
|
||||||
|
foreach ($state as $field => $values) {
|
||||||
|
if (is_array($values)) {
|
||||||
|
$lines[] = "<b>{$field}</b>: {$values['old']} → {$values['new']}";
|
||||||
|
}
|
||||||
|
}
|
||||||
|
return implode('<br>', $lines);
|
||||||
|
})
|
||||||
|
->html(),
|
||||||
|
TextColumn::make('attachments_count')
|
||||||
|
->label('Files')
|
||||||
|
->counts('attachments')
|
||||||
|
->badge()
|
||||||
|
->color(fn (int $state): string => $state > 0 ? 'primary' : 'gray'),
|
||||||
|
])
|
||||||
|
->defaultSort('created_at', 'desc')
|
||||||
|
->recordActions([
|
||||||
|
Action::make('viewAttachments')
|
||||||
|
->label('View Attachments')
|
||||||
|
->icon('heroicon-o-paper-clip')
|
||||||
|
->modalHeading('Attachments')
|
||||||
|
->modalContent(function (FeedbackInteraction $record): \Illuminate\Contracts\View\View {
|
||||||
|
$fileService = App::make(FileService::class);
|
||||||
|
$attachments = $record->attachments;
|
||||||
|
$links = $attachments->map(function ($a) use ($fileService) {
|
||||||
|
return [
|
||||||
|
'name' => $a->name,
|
||||||
|
'url' => $fileService->getTemporaryUrl($a, 60),
|
||||||
|
'size' => $a->size ? round($a->size / 1024, 1) . ' KB' : 'N/A',
|
||||||
|
'collection' => $a->collection,
|
||||||
|
];
|
||||||
|
});
|
||||||
|
|
||||||
|
return view('filament.resources.feedback.attachment-links', [
|
||||||
|
'links' => $links,
|
||||||
|
]);
|
||||||
|
})
|
||||||
|
->visible(fn (FeedbackInteraction $record): bool => $record->attachments()->count() > 0),
|
||||||
|
])
|
||||||
|
->headerActions([
|
||||||
|
CreateAction::make()
|
||||||
|
->label('Add Interaction')
|
||||||
|
->icon('heroicon-o-plus')
|
||||||
|
->mutateFormDataUsing(function (array $data, $livewire): array {
|
||||||
|
$data['user_id'] = auth()->id();
|
||||||
|
$data['feedback_id'] = $livewire->getOwnerRecord()->id;
|
||||||
|
|
||||||
|
if ($data['type'] === 'status_change' && isset($data['new_status'])) {
|
||||||
|
$feedback = $livewire->getOwnerRecord();
|
||||||
|
|
||||||
|
if ($data['new_status'] === 'closed') {
|
||||||
|
$this->handleClosingViaService($feedback, auth()->user(), $data);
|
||||||
|
}
|
||||||
|
|
||||||
|
$data['changes'] = [
|
||||||
|
'status' => ['old' => $feedback->status, 'new' => $data['new_status']],
|
||||||
|
];
|
||||||
|
$feedback->update(['status' => $data['new_status']]);
|
||||||
|
unset($data['new_status']);
|
||||||
|
}
|
||||||
|
|
||||||
|
if ($data['type'] === 'assignment' && isset($data['new_assignee'])) {
|
||||||
|
$feedback = $livewire->getOwnerRecord();
|
||||||
|
$oldAssignee = $feedback->assignedTo?->name ?? 'Unassigned';
|
||||||
|
$newAssignee = User::find($data['new_assignee'])?->name ?? 'Unknown';
|
||||||
|
$data['changes'] = [
|
||||||
|
'assignment' => ['old' => $oldAssignee, 'new' => $newAssignee],
|
||||||
|
];
|
||||||
|
$update = ['assigned_to' => $data['new_assignee']];
|
||||||
|
if (! empty($data['department_id'])) {
|
||||||
|
$update['current_department_id'] = $data['department_id'];
|
||||||
|
$dept = Department::find($data['department_id']);
|
||||||
|
$data['changes']['department'] = [
|
||||||
|
'old' => $feedback->currentDepartment?->name ?? 'N/A',
|
||||||
|
'new' => $dept?->name ?? 'N/A',
|
||||||
|
];
|
||||||
|
}
|
||||||
|
$feedback->update($update);
|
||||||
|
unset($data['new_assignee'], $data['department_id']);
|
||||||
|
}
|
||||||
|
|
||||||
|
$data['_attachments'] = $data['attachments'] ?? [];
|
||||||
|
unset($data['attachments'], $data['title']);
|
||||||
|
return $data;
|
||||||
|
})
|
||||||
|
->after(function (FeedbackInteraction $record, array $data): void {
|
||||||
|
$attachments = $data['_attachments'] ?? [];
|
||||||
|
|
||||||
|
if (! empty($attachments)) {
|
||||||
|
$disk = Storage::disk('local');
|
||||||
|
foreach ($attachments as $path) {
|
||||||
|
$record->attachments()->create([
|
||||||
|
'uuid' => (string) \Illuminate\Support\Str::uuid(),
|
||||||
|
'feedback_id' => $record->feedback_id,
|
||||||
|
'user_id' => auth()->id(),
|
||||||
|
'name' => basename($path),
|
||||||
|
'path' => $path,
|
||||||
|
'disk' => 'local',
|
||||||
|
'collection' => 'general',
|
||||||
|
'mime_type' => $disk->mimeType($path),
|
||||||
|
'size' => $disk->size($path),
|
||||||
|
]);
|
||||||
|
}
|
||||||
|
}
|
||||||
|
|
||||||
|
if ($record->type === 'assignment') {
|
||||||
|
Notification::make()
|
||||||
|
->title('Feedback assigned successfully')
|
||||||
|
->success()
|
||||||
|
->send();
|
||||||
|
}
|
||||||
|
if ($record->type === 'status_change') {
|
||||||
|
Notification::make()
|
||||||
|
->title('Status updated successfully')
|
||||||
|
->success()
|
||||||
|
->send();
|
||||||
|
}
|
||||||
|
}),
|
||||||
|
]);
|
||||||
|
}
|
||||||
|
|
||||||
|
protected function handleClosingViaService($feedback, $actor, array &$data): void
|
||||||
|
{
|
||||||
|
try {
|
||||||
|
$closingService = App::make(ClosingService::class);
|
||||||
|
$closingService->close($feedback, $actor);
|
||||||
|
} catch (HttpException $e) {
|
||||||
|
Notification::make()
|
||||||
|
->title($e->getMessage())
|
||||||
|
->danger()
|
||||||
|
->send();
|
||||||
|
unset($data['new_status']);
|
||||||
|
throw new \Filament\Exceptions\SilentActionException;
|
||||||
|
} catch (ValidationException $e) {
|
||||||
|
Notification::make()
|
||||||
|
->title(collect($e->errors())->flatten()->first())
|
||||||
|
->danger()
|
||||||
|
->send();
|
||||||
|
unset($data['new_status']);
|
||||||
|
throw new \Filament\Exceptions\SilentActionException;
|
||||||
|
}
|
||||||
|
}
|
||||||
|
}
|
||||||
122
app/Filament/Resources/Feedback/Schemas/FeedbackForm.php
Normal file
122
app/Filament/Resources/Feedback/Schemas/FeedbackForm.php
Normal file
@@ -0,0 +1,122 @@
|
|||||||
|
<?php
|
||||||
|
|
||||||
|
namespace App\Filament\Resources\Feedback\Schemas;
|
||||||
|
|
||||||
|
use App\Models\CustomerProduct;
|
||||||
|
use App\Models\Department;
|
||||||
|
use Filament\Forms\Components\FileUpload;
|
||||||
|
use Filament\Forms\Components\Select;
|
||||||
|
use Filament\Forms\Components\Textarea;
|
||||||
|
use Filament\Forms\Components\TextInput;
|
||||||
|
use Filament\Forms\Components\Toggle;
|
||||||
|
use Filament\Schemas\Components\Section;
|
||||||
|
use Filament\Schemas\Schema;
|
||||||
|
|
||||||
|
class FeedbackForm
|
||||||
|
{
|
||||||
|
public static function configure(Schema $schema): Schema
|
||||||
|
{
|
||||||
|
return $schema
|
||||||
|
->components([
|
||||||
|
Section::make('Feedback Information')
|
||||||
|
->schema([
|
||||||
|
Select::make('customer_id')
|
||||||
|
->relationship('customer', 'name')
|
||||||
|
->searchable()
|
||||||
|
->preload()
|
||||||
|
->required()
|
||||||
|
->live(),
|
||||||
|
|
||||||
|
Toggle::make('is_general')
|
||||||
|
->label('General feedback (not related to a product)')
|
||||||
|
->default(false)
|
||||||
|
->live(),
|
||||||
|
|
||||||
|
Select::make('customer_product_id')
|
||||||
|
->label('Product')
|
||||||
|
->options(function ($get): array {
|
||||||
|
$customerId = $get('customer_id');
|
||||||
|
if (! $customerId) {
|
||||||
|
return [];
|
||||||
|
}
|
||||||
|
return CustomerProduct::where('customer_id', $customerId)
|
||||||
|
->with('product')
|
||||||
|
->get()
|
||||||
|
->pluck('product.name', 'id')
|
||||||
|
->toArray();
|
||||||
|
})
|
||||||
|
->visible(fn ($get): bool => ! $get('is_general'))
|
||||||
|
->nullable()
|
||||||
|
->searchable(),
|
||||||
|
|
||||||
|
Select::make('feedback_channel_id')
|
||||||
|
->relationship('feedbackChannel', 'name')
|
||||||
|
->required()
|
||||||
|
->preload(),
|
||||||
|
|
||||||
|
TextInput::make('title')
|
||||||
|
->required()
|
||||||
|
->maxLength(255),
|
||||||
|
|
||||||
|
Textarea::make('content')
|
||||||
|
->required()
|
||||||
|
->rows(6)
|
||||||
|
->columnSpanFull(),
|
||||||
|
|
||||||
|
Select::make('attachment_collection')
|
||||||
|
->label('Attachment Collection')
|
||||||
|
->options([
|
||||||
|
'general' => 'General',
|
||||||
|
'proof_of_resolution' => 'Proof of Resolution',
|
||||||
|
'customer_evidence' => 'Customer Evidence',
|
||||||
|
])
|
||||||
|
->default('general'),
|
||||||
|
|
||||||
|
FileUpload::make('attachments')
|
||||||
|
->label('Attachments')
|
||||||
|
->multiple()
|
||||||
|
->disk('local')
|
||||||
|
->directory('feedback-attachments')
|
||||||
|
->columnSpanFull()
|
||||||
|
->dehydrated(false),
|
||||||
|
|
||||||
|
Select::make('tags')
|
||||||
|
->relationship('tags', 'name')
|
||||||
|
->multiple()
|
||||||
|
->preload()
|
||||||
|
->createOptionForm([
|
||||||
|
TextInput::make('name')->required(),
|
||||||
|
TextInput::make('slug')->required(),
|
||||||
|
TextInput::make('color')->type('color'),
|
||||||
|
]),
|
||||||
|
|
||||||
|
Select::make('status')
|
||||||
|
->options([
|
||||||
|
'pending' => 'Pending',
|
||||||
|
'processing' => 'Processing',
|
||||||
|
'resolved' => 'Resolved',
|
||||||
|
'closed' => 'Closed',
|
||||||
|
])
|
||||||
|
->default('pending')
|
||||||
|
->required(),
|
||||||
|
|
||||||
|
Select::make('assigned_to')
|
||||||
|
->relationship('assignedTo', 'name')
|
||||||
|
->searchable()
|
||||||
|
->preload()
|
||||||
|
->nullable(),
|
||||||
|
|
||||||
|
Select::make('current_department_id')
|
||||||
|
->label('Department')
|
||||||
|
->options(Department::pluck('name', 'id')->toArray())
|
||||||
|
->searchable()
|
||||||
|
->nullable(),
|
||||||
|
|
||||||
|
Toggle::make('is_escalated')
|
||||||
|
->label('Escalated')
|
||||||
|
->visible(fn (): bool => auth()->user()?->hasRole(['admin', 'manager']) ?? false),
|
||||||
|
])
|
||||||
|
->columns(2),
|
||||||
|
]);
|
||||||
|
}
|
||||||
|
}
|
||||||
86
app/Filament/Resources/Feedback/Tables/FeedbackTable.php
Normal file
86
app/Filament/Resources/Feedback/Tables/FeedbackTable.php
Normal file
@@ -0,0 +1,86 @@
|
|||||||
|
<?php
|
||||||
|
|
||||||
|
namespace App\Filament\Resources\Feedback\Tables;
|
||||||
|
|
||||||
|
use Filament\Actions\BulkActionGroup;
|
||||||
|
use Filament\Actions\DeleteBulkAction;
|
||||||
|
use Filament\Actions\EditAction;
|
||||||
|
use Filament\Tables\Columns\IconColumn;
|
||||||
|
use Filament\Tables\Columns\TextColumn;
|
||||||
|
use Filament\Tables\Filters\SelectFilter;
|
||||||
|
use Filament\Tables\Table;
|
||||||
|
|
||||||
|
class FeedbackTable
|
||||||
|
{
|
||||||
|
public static function configure(Table $table): Table
|
||||||
|
{
|
||||||
|
return $table
|
||||||
|
->columns([
|
||||||
|
TextColumn::make('title')
|
||||||
|
->searchable()
|
||||||
|
->sortable(),
|
||||||
|
TextColumn::make('customer.name')
|
||||||
|
->searchable()
|
||||||
|
->sortable(),
|
||||||
|
TextColumn::make('customerProduct.product.name')
|
||||||
|
->label('Product')
|
||||||
|
->placeholder('General')
|
||||||
|
->sortable(),
|
||||||
|
TextColumn::make('feedbackChannel.name')
|
||||||
|
->label('Channel'),
|
||||||
|
TextColumn::make('tags.name')
|
||||||
|
->badge()
|
||||||
|
->separator(','),
|
||||||
|
TextColumn::make('status')
|
||||||
|
->badge()
|
||||||
|
->color(fn(string $state): string => match ($state) {
|
||||||
|
'pending' => 'warning',
|
||||||
|
'processing' => 'info',
|
||||||
|
'resolved' => 'success',
|
||||||
|
'closed' => 'gray',
|
||||||
|
default => 'gray',
|
||||||
|
}),
|
||||||
|
TextColumn::make('currentDepartment.name')
|
||||||
|
->label('Department')
|
||||||
|
->toggleable(),
|
||||||
|
TextColumn::make('assignedTo.name')
|
||||||
|
->label('Assigned To')
|
||||||
|
->toggleable(),
|
||||||
|
IconColumn::make('is_escalated')
|
||||||
|
->label('Escalated')
|
||||||
|
->boolean()
|
||||||
|
->toggleable(),
|
||||||
|
TextColumn::make('created_at')
|
||||||
|
->dateTime()
|
||||||
|
->sortable()
|
||||||
|
->toggleable(),
|
||||||
|
])
|
||||||
|
->filters([
|
||||||
|
SelectFilter::make('status')
|
||||||
|
->options([
|
||||||
|
'pending' => 'Pending',
|
||||||
|
'processing' => 'Processing',
|
||||||
|
'resolved' => 'Resolved',
|
||||||
|
'closed' => 'Closed',
|
||||||
|
]),
|
||||||
|
SelectFilter::make('feedback_channel_id')
|
||||||
|
->relationship('feedbackChannel', 'name')
|
||||||
|
->label('Channel'),
|
||||||
|
SelectFilter::make('current_department_id')
|
||||||
|
->relationship('currentDepartment', 'name')
|
||||||
|
->label('Department'),
|
||||||
|
SelectFilter::make('assigned_to')
|
||||||
|
->relationship('assignedTo', 'name')
|
||||||
|
->label('Assigned To'),
|
||||||
|
])
|
||||||
|
->recordActions([
|
||||||
|
EditAction::make(),
|
||||||
|
])
|
||||||
|
->toolbarActions([
|
||||||
|
BulkActionGroup::make([
|
||||||
|
DeleteBulkAction::make(),
|
||||||
|
]),
|
||||||
|
])
|
||||||
|
->defaultSort('created_at', 'desc');
|
||||||
|
}
|
||||||
|
}
|
||||||
@@ -0,0 +1,57 @@
|
|||||||
|
<?php
|
||||||
|
|
||||||
|
namespace App\Filament\Resources\FeedbackChannels;
|
||||||
|
|
||||||
|
use App\Filament\Resources\FeedbackChannels\Pages\CreateFeedbackChannel;
|
||||||
|
use App\Filament\Resources\FeedbackChannels\Pages\EditFeedbackChannel;
|
||||||
|
use App\Filament\Resources\FeedbackChannels\Pages\ListFeedbackChannels;
|
||||||
|
use App\Filament\Resources\FeedbackChannels\Schemas\FeedbackChannelForm;
|
||||||
|
use App\Filament\Resources\FeedbackChannels\Tables\FeedbackChannelsTable;
|
||||||
|
use App\Models\FeedbackChannel;
|
||||||
|
use BackedEnum;
|
||||||
|
use Filament\Resources\Resource;
|
||||||
|
use Filament\Schemas\Schema;
|
||||||
|
use Filament\Support\Icons\Heroicon;
|
||||||
|
use Filament\Tables\Table;
|
||||||
|
|
||||||
|
class FeedbackChannelResource extends Resource
|
||||||
|
{
|
||||||
|
protected static ?string $model = FeedbackChannel::class;
|
||||||
|
|
||||||
|
protected static string|BackedEnum|null $navigationIcon = Heroicon::OutlinedInboxStack;
|
||||||
|
|
||||||
|
protected static ?string $pluralLabel = 'Channels';
|
||||||
|
|
||||||
|
protected static ?int $navigationSort = 3;
|
||||||
|
|
||||||
|
public static function getNavigationGroup(): ?string
|
||||||
|
{
|
||||||
|
return 'Management';
|
||||||
|
}
|
||||||
|
|
||||||
|
public static function form(Schema $schema): Schema
|
||||||
|
{
|
||||||
|
return FeedbackChannelForm::configure($schema);
|
||||||
|
}
|
||||||
|
|
||||||
|
public static function table(Table $table): Table
|
||||||
|
{
|
||||||
|
return FeedbackChannelsTable::configure($table);
|
||||||
|
}
|
||||||
|
|
||||||
|
public static function getRelations(): array
|
||||||
|
{
|
||||||
|
return [
|
||||||
|
//
|
||||||
|
];
|
||||||
|
}
|
||||||
|
|
||||||
|
public static function getPages(): array
|
||||||
|
{
|
||||||
|
return [
|
||||||
|
'index' => ListFeedbackChannels::route('/'),
|
||||||
|
'create' => CreateFeedbackChannel::route('/create'),
|
||||||
|
'edit' => EditFeedbackChannel::route('/{record}/edit'),
|
||||||
|
];
|
||||||
|
}
|
||||||
|
}
|
||||||
@@ -0,0 +1,11 @@
|
|||||||
|
<?php
|
||||||
|
|
||||||
|
namespace App\Filament\Resources\FeedbackChannels\Pages;
|
||||||
|
|
||||||
|
use App\Filament\Resources\FeedbackChannels\FeedbackChannelResource;
|
||||||
|
use Filament\Resources\Pages\CreateRecord;
|
||||||
|
|
||||||
|
class CreateFeedbackChannel extends CreateRecord
|
||||||
|
{
|
||||||
|
protected static string $resource = FeedbackChannelResource::class;
|
||||||
|
}
|
||||||
@@ -0,0 +1,19 @@
|
|||||||
|
<?php
|
||||||
|
|
||||||
|
namespace App\Filament\Resources\FeedbackChannels\Pages;
|
||||||
|
|
||||||
|
use App\Filament\Resources\FeedbackChannels\FeedbackChannelResource;
|
||||||
|
use Filament\Actions\DeleteAction;
|
||||||
|
use Filament\Resources\Pages\EditRecord;
|
||||||
|
|
||||||
|
class EditFeedbackChannel extends EditRecord
|
||||||
|
{
|
||||||
|
protected static string $resource = FeedbackChannelResource::class;
|
||||||
|
|
||||||
|
protected function getHeaderActions(): array
|
||||||
|
{
|
||||||
|
return [
|
||||||
|
DeleteAction::make(),
|
||||||
|
];
|
||||||
|
}
|
||||||
|
}
|
||||||
@@ -0,0 +1,19 @@
|
|||||||
|
<?php
|
||||||
|
|
||||||
|
namespace App\Filament\Resources\FeedbackChannels\Pages;
|
||||||
|
|
||||||
|
use App\Filament\Resources\FeedbackChannels\FeedbackChannelResource;
|
||||||
|
use Filament\Actions\CreateAction;
|
||||||
|
use Filament\Resources\Pages\ListRecords;
|
||||||
|
|
||||||
|
class ListFeedbackChannels extends ListRecords
|
||||||
|
{
|
||||||
|
protected static string $resource = FeedbackChannelResource::class;
|
||||||
|
|
||||||
|
protected function getHeaderActions(): array
|
||||||
|
{
|
||||||
|
return [
|
||||||
|
CreateAction::make(),
|
||||||
|
];
|
||||||
|
}
|
||||||
|
}
|
||||||
@@ -0,0 +1,34 @@
|
|||||||
|
<?php
|
||||||
|
|
||||||
|
namespace App\Filament\Resources\FeedbackChannels\Schemas;
|
||||||
|
|
||||||
|
use Filament\Forms\Components\TextInput;
|
||||||
|
use Filament\Forms\Components\Toggle;
|
||||||
|
use Filament\Schemas\Components\Section;
|
||||||
|
use Filament\Schemas\Schema;
|
||||||
|
|
||||||
|
class FeedbackChannelForm
|
||||||
|
{
|
||||||
|
public static function configure(Schema $schema): Schema
|
||||||
|
{
|
||||||
|
return $schema
|
||||||
|
->components([
|
||||||
|
Section::make()
|
||||||
|
->schema([
|
||||||
|
TextInput::make('name')
|
||||||
|
->required()
|
||||||
|
->maxLength(255),
|
||||||
|
TextInput::make('slug')
|
||||||
|
->required()
|
||||||
|
->maxLength(255)
|
||||||
|
->unique(ignoreRecord: true),
|
||||||
|
TextInput::make('icon')
|
||||||
|
->maxLength(255)
|
||||||
|
->hint('Heroicon name or emoji'),
|
||||||
|
Toggle::make('is_active')
|
||||||
|
->default(true),
|
||||||
|
])
|
||||||
|
->columns(2),
|
||||||
|
]);
|
||||||
|
}
|
||||||
|
}
|
||||||
@@ -0,0 +1,46 @@
|
|||||||
|
<?php
|
||||||
|
|
||||||
|
namespace App\Filament\Resources\FeedbackChannels\Tables;
|
||||||
|
|
||||||
|
use Filament\Actions\BulkActionGroup;
|
||||||
|
use Filament\Actions\DeleteBulkAction;
|
||||||
|
use Filament\Actions\EditAction;
|
||||||
|
use Filament\Tables\Columns\IconColumn;
|
||||||
|
use Filament\Tables\Columns\TextColumn;
|
||||||
|
use Filament\Tables\Table;
|
||||||
|
|
||||||
|
class FeedbackChannelsTable
|
||||||
|
{
|
||||||
|
public static function configure(Table $table): Table
|
||||||
|
{
|
||||||
|
return $table
|
||||||
|
->columns([
|
||||||
|
TextColumn::make('name')
|
||||||
|
->searchable()
|
||||||
|
->sortable(),
|
||||||
|
TextColumn::make('slug')
|
||||||
|
->searchable(),
|
||||||
|
IconColumn::make('is_active')
|
||||||
|
->boolean()
|
||||||
|
->label('Active'),
|
||||||
|
TextColumn::make('feedbacks_count')
|
||||||
|
->counts('feedbacks')
|
||||||
|
->label('Feedbacks'),
|
||||||
|
TextColumn::make('created_at')
|
||||||
|
->dateTime()
|
||||||
|
->sortable()
|
||||||
|
->toggleable(),
|
||||||
|
])
|
||||||
|
->filters([
|
||||||
|
//
|
||||||
|
])
|
||||||
|
->recordActions([
|
||||||
|
EditAction::make(),
|
||||||
|
])
|
||||||
|
->toolbarActions([
|
||||||
|
BulkActionGroup::make([
|
||||||
|
DeleteBulkAction::make(),
|
||||||
|
]),
|
||||||
|
]);
|
||||||
|
}
|
||||||
|
}
|
||||||
55
app/Filament/Resources/FeedbackTags/FeedbackTagResource.php
Normal file
55
app/Filament/Resources/FeedbackTags/FeedbackTagResource.php
Normal file
@@ -0,0 +1,55 @@
|
|||||||
|
<?php
|
||||||
|
|
||||||
|
namespace App\Filament\Resources\FeedbackTags;
|
||||||
|
|
||||||
|
use App\Filament\Resources\FeedbackTags\Pages\CreateFeedbackTag;
|
||||||
|
use App\Filament\Resources\FeedbackTags\Pages\EditFeedbackTag;
|
||||||
|
use App\Filament\Resources\FeedbackTags\Pages\ListFeedbackTags;
|
||||||
|
use App\Filament\Resources\FeedbackTags\Schemas\FeedbackTagForm;
|
||||||
|
use App\Filament\Resources\FeedbackTags\Tables\FeedbackTagsTable;
|
||||||
|
use App\Models\FeedbackTag;
|
||||||
|
use BackedEnum;
|
||||||
|
use Filament\Resources\Resource;
|
||||||
|
use Filament\Schemas\Schema;
|
||||||
|
use Filament\Support\Icons\Heroicon;
|
||||||
|
use Filament\Tables\Table;
|
||||||
|
|
||||||
|
class FeedbackTagResource extends Resource
|
||||||
|
{
|
||||||
|
protected static ?string $model = FeedbackTag::class;
|
||||||
|
|
||||||
|
protected static string|BackedEnum|null $navigationIcon = Heroicon::OutlinedTag;
|
||||||
|
|
||||||
|
protected static ?string $pluralLabel = 'Tags';
|
||||||
|
|
||||||
|
public static function getNavigationGroup(): ?string
|
||||||
|
{
|
||||||
|
return 'Management';
|
||||||
|
}
|
||||||
|
|
||||||
|
public static function form(Schema $schema): Schema
|
||||||
|
{
|
||||||
|
return FeedbackTagForm::configure($schema);
|
||||||
|
}
|
||||||
|
|
||||||
|
public static function table(Table $table): Table
|
||||||
|
{
|
||||||
|
return FeedbackTagsTable::configure($table);
|
||||||
|
}
|
||||||
|
|
||||||
|
public static function getRelations(): array
|
||||||
|
{
|
||||||
|
return [
|
||||||
|
//
|
||||||
|
];
|
||||||
|
}
|
||||||
|
|
||||||
|
public static function getPages(): array
|
||||||
|
{
|
||||||
|
return [
|
||||||
|
'index' => ListFeedbackTags::route('/'),
|
||||||
|
'create' => CreateFeedbackTag::route('/create'),
|
||||||
|
'edit' => EditFeedbackTag::route('/{record}/edit'),
|
||||||
|
];
|
||||||
|
}
|
||||||
|
}
|
||||||
@@ -0,0 +1,11 @@
|
|||||||
|
<?php
|
||||||
|
|
||||||
|
namespace App\Filament\Resources\FeedbackTags\Pages;
|
||||||
|
|
||||||
|
use App\Filament\Resources\FeedbackTags\FeedbackTagResource;
|
||||||
|
use Filament\Resources\Pages\CreateRecord;
|
||||||
|
|
||||||
|
class CreateFeedbackTag extends CreateRecord
|
||||||
|
{
|
||||||
|
protected static string $resource = FeedbackTagResource::class;
|
||||||
|
}
|
||||||
@@ -0,0 +1,19 @@
|
|||||||
|
<?php
|
||||||
|
|
||||||
|
namespace App\Filament\Resources\FeedbackTags\Pages;
|
||||||
|
|
||||||
|
use App\Filament\Resources\FeedbackTags\FeedbackTagResource;
|
||||||
|
use Filament\Actions\DeleteAction;
|
||||||
|
use Filament\Resources\Pages\EditRecord;
|
||||||
|
|
||||||
|
class EditFeedbackTag extends EditRecord
|
||||||
|
{
|
||||||
|
protected static string $resource = FeedbackTagResource::class;
|
||||||
|
|
||||||
|
protected function getHeaderActions(): array
|
||||||
|
{
|
||||||
|
return [
|
||||||
|
DeleteAction::make(),
|
||||||
|
];
|
||||||
|
}
|
||||||
|
}
|
||||||
@@ -0,0 +1,19 @@
|
|||||||
|
<?php
|
||||||
|
|
||||||
|
namespace App\Filament\Resources\FeedbackTags\Pages;
|
||||||
|
|
||||||
|
use App\Filament\Resources\FeedbackTags\FeedbackTagResource;
|
||||||
|
use Filament\Actions\CreateAction;
|
||||||
|
use Filament\Resources\Pages\ListRecords;
|
||||||
|
|
||||||
|
class ListFeedbackTags extends ListRecords
|
||||||
|
{
|
||||||
|
protected static string $resource = FeedbackTagResource::class;
|
||||||
|
|
||||||
|
protected function getHeaderActions(): array
|
||||||
|
{
|
||||||
|
return [
|
||||||
|
CreateAction::make(),
|
||||||
|
];
|
||||||
|
}
|
||||||
|
}
|
||||||
@@ -0,0 +1,21 @@
|
|||||||
|
<?php
|
||||||
|
|
||||||
|
namespace App\Filament\Resources\FeedbackTags\Schemas;
|
||||||
|
|
||||||
|
use Filament\Forms\Components\TextInput;
|
||||||
|
use Filament\Schemas\Schema;
|
||||||
|
|
||||||
|
class FeedbackTagForm
|
||||||
|
{
|
||||||
|
public static function configure(Schema $schema): Schema
|
||||||
|
{
|
||||||
|
return $schema
|
||||||
|
->components([
|
||||||
|
TextInput::make('name')
|
||||||
|
->required(),
|
||||||
|
TextInput::make('slug')
|
||||||
|
->required(),
|
||||||
|
TextInput::make('color'),
|
||||||
|
]);
|
||||||
|
}
|
||||||
|
}
|
||||||
@@ -0,0 +1,44 @@
|
|||||||
|
<?php
|
||||||
|
|
||||||
|
namespace App\Filament\Resources\FeedbackTags\Tables;
|
||||||
|
|
||||||
|
use Filament\Actions\BulkActionGroup;
|
||||||
|
use Filament\Actions\DeleteBulkAction;
|
||||||
|
use Filament\Actions\EditAction;
|
||||||
|
use Filament\Tables\Columns\TextColumn;
|
||||||
|
use Filament\Tables\Table;
|
||||||
|
|
||||||
|
class FeedbackTagsTable
|
||||||
|
{
|
||||||
|
public static function configure(Table $table): Table
|
||||||
|
{
|
||||||
|
return $table
|
||||||
|
->columns([
|
||||||
|
TextColumn::make('name')
|
||||||
|
->searchable(),
|
||||||
|
TextColumn::make('slug')
|
||||||
|
->searchable(),
|
||||||
|
TextColumn::make('color')
|
||||||
|
->searchable(),
|
||||||
|
TextColumn::make('created_at')
|
||||||
|
->dateTime()
|
||||||
|
->sortable()
|
||||||
|
->toggleable(isToggledHiddenByDefault: true),
|
||||||
|
TextColumn::make('updated_at')
|
||||||
|
->dateTime()
|
||||||
|
->sortable()
|
||||||
|
->toggleable(isToggledHiddenByDefault: true),
|
||||||
|
])
|
||||||
|
->filters([
|
||||||
|
//
|
||||||
|
])
|
||||||
|
->recordActions([
|
||||||
|
EditAction::make(),
|
||||||
|
])
|
||||||
|
->toolbarActions([
|
||||||
|
BulkActionGroup::make([
|
||||||
|
DeleteBulkAction::make(),
|
||||||
|
]),
|
||||||
|
]);
|
||||||
|
}
|
||||||
|
}
|
||||||
11
app/Filament/Resources/Products/Pages/CreateProduct.php
Normal file
11
app/Filament/Resources/Products/Pages/CreateProduct.php
Normal file
@@ -0,0 +1,11 @@
|
|||||||
|
<?php
|
||||||
|
|
||||||
|
namespace App\Filament\Resources\Products\Pages;
|
||||||
|
|
||||||
|
use App\Filament\Resources\Products\ProductResource;
|
||||||
|
use Filament\Resources\Pages\CreateRecord;
|
||||||
|
|
||||||
|
class CreateProduct extends CreateRecord
|
||||||
|
{
|
||||||
|
protected static string $resource = ProductResource::class;
|
||||||
|
}
|
||||||
19
app/Filament/Resources/Products/Pages/EditProduct.php
Normal file
19
app/Filament/Resources/Products/Pages/EditProduct.php
Normal file
@@ -0,0 +1,19 @@
|
|||||||
|
<?php
|
||||||
|
|
||||||
|
namespace App\Filament\Resources\Products\Pages;
|
||||||
|
|
||||||
|
use App\Filament\Resources\Products\ProductResource;
|
||||||
|
use Filament\Actions\DeleteAction;
|
||||||
|
use Filament\Resources\Pages\EditRecord;
|
||||||
|
|
||||||
|
class EditProduct extends EditRecord
|
||||||
|
{
|
||||||
|
protected static string $resource = ProductResource::class;
|
||||||
|
|
||||||
|
protected function getHeaderActions(): array
|
||||||
|
{
|
||||||
|
return [
|
||||||
|
DeleteAction::make(),
|
||||||
|
];
|
||||||
|
}
|
||||||
|
}
|
||||||
19
app/Filament/Resources/Products/Pages/ListProducts.php
Normal file
19
app/Filament/Resources/Products/Pages/ListProducts.php
Normal file
@@ -0,0 +1,19 @@
|
|||||||
|
<?php
|
||||||
|
|
||||||
|
namespace App\Filament\Resources\Products\Pages;
|
||||||
|
|
||||||
|
use App\Filament\Resources\Products\ProductResource;
|
||||||
|
use Filament\Actions\CreateAction;
|
||||||
|
use Filament\Resources\Pages\ListRecords;
|
||||||
|
|
||||||
|
class ListProducts extends ListRecords
|
||||||
|
{
|
||||||
|
protected static string $resource = ProductResource::class;
|
||||||
|
|
||||||
|
protected function getHeaderActions(): array
|
||||||
|
{
|
||||||
|
return [
|
||||||
|
CreateAction::make(),
|
||||||
|
];
|
||||||
|
}
|
||||||
|
}
|
||||||
57
app/Filament/Resources/Products/ProductResource.php
Normal file
57
app/Filament/Resources/Products/ProductResource.php
Normal file
@@ -0,0 +1,57 @@
|
|||||||
|
<?php
|
||||||
|
|
||||||
|
namespace App\Filament\Resources\Products;
|
||||||
|
|
||||||
|
use App\Filament\Resources\Products\Pages\CreateProduct;
|
||||||
|
use App\Filament\Resources\Products\Pages\EditProduct;
|
||||||
|
use App\Filament\Resources\Products\Pages\ListProducts;
|
||||||
|
use App\Filament\Resources\Products\Schemas\ProductForm;
|
||||||
|
use App\Filament\Resources\Products\Tables\ProductsTable;
|
||||||
|
use App\Models\Product;
|
||||||
|
use BackedEnum;
|
||||||
|
use Filament\Resources\Resource;
|
||||||
|
use Filament\Schemas\Schema;
|
||||||
|
use Filament\Support\Icons\Heroicon;
|
||||||
|
use Filament\Tables\Table;
|
||||||
|
|
||||||
|
class ProductResource extends Resource
|
||||||
|
{
|
||||||
|
protected static ?string $model = Product::class;
|
||||||
|
|
||||||
|
protected static string|BackedEnum|null $navigationIcon = Heroicon::OutlinedBuildingStorefront;
|
||||||
|
|
||||||
|
protected static ?string $pluralLabel = 'Products';
|
||||||
|
|
||||||
|
protected static ?int $navigationSort = 1;
|
||||||
|
|
||||||
|
public static function getNavigationGroup(): ?string
|
||||||
|
{
|
||||||
|
return 'Management';
|
||||||
|
}
|
||||||
|
|
||||||
|
public static function form(Schema $schema): Schema
|
||||||
|
{
|
||||||
|
return ProductForm::configure($schema);
|
||||||
|
}
|
||||||
|
|
||||||
|
public static function table(Table $table): Table
|
||||||
|
{
|
||||||
|
return ProductsTable::configure($table);
|
||||||
|
}
|
||||||
|
|
||||||
|
public static function getRelations(): array
|
||||||
|
{
|
||||||
|
return [
|
||||||
|
//
|
||||||
|
];
|
||||||
|
}
|
||||||
|
|
||||||
|
public static function getPages(): array
|
||||||
|
{
|
||||||
|
return [
|
||||||
|
'index' => ListProducts::route('/'),
|
||||||
|
'create' => CreateProduct::route('/create'),
|
||||||
|
'edit' => EditProduct::route('/{record}/edit'),
|
||||||
|
];
|
||||||
|
}
|
||||||
|
}
|
||||||
36
app/Filament/Resources/Products/Schemas/ProductForm.php
Normal file
36
app/Filament/Resources/Products/Schemas/ProductForm.php
Normal file
@@ -0,0 +1,36 @@
|
|||||||
|
<?php
|
||||||
|
|
||||||
|
namespace App\Filament\Resources\Products\Schemas;
|
||||||
|
|
||||||
|
use Filament\Forms\Components\Select;
|
||||||
|
use Filament\Forms\Components\Textarea;
|
||||||
|
use Filament\Forms\Components\TextInput;
|
||||||
|
use Filament\Schemas\Components\Section;
|
||||||
|
use Filament\Schemas\Schema;
|
||||||
|
|
||||||
|
class ProductForm
|
||||||
|
{
|
||||||
|
public static function configure(Schema $schema): Schema
|
||||||
|
{
|
||||||
|
return $schema
|
||||||
|
->components([
|
||||||
|
Section::make()
|
||||||
|
->schema([
|
||||||
|
TextInput::make('name')
|
||||||
|
->required()
|
||||||
|
->maxLength(255),
|
||||||
|
Textarea::make('description')
|
||||||
|
->columnSpanFull(),
|
||||||
|
Select::make('status')
|
||||||
|
->options([
|
||||||
|
'active' => 'Active',
|
||||||
|
'inactive' => 'Inactive',
|
||||||
|
'sold_out' => 'Sold Out',
|
||||||
|
])
|
||||||
|
->default('active')
|
||||||
|
->required(),
|
||||||
|
])
|
||||||
|
->columns(2),
|
||||||
|
]);
|
||||||
|
}
|
||||||
|
}
|
||||||
57
app/Filament/Resources/Products/Tables/ProductsTable.php
Normal file
57
app/Filament/Resources/Products/Tables/ProductsTable.php
Normal file
@@ -0,0 +1,57 @@
|
|||||||
|
<?php
|
||||||
|
|
||||||
|
namespace App\Filament\Resources\Products\Tables;
|
||||||
|
|
||||||
|
use Filament\Actions\BulkActionGroup;
|
||||||
|
use Filament\Actions\DeleteBulkAction;
|
||||||
|
use Filament\Actions\EditAction;
|
||||||
|
use Filament\Tables\Columns\TextColumn;
|
||||||
|
use Filament\Tables\Filters\SelectFilter;
|
||||||
|
use Filament\Tables\Table;
|
||||||
|
|
||||||
|
class ProductsTable
|
||||||
|
{
|
||||||
|
public static function configure(Table $table): Table
|
||||||
|
{
|
||||||
|
return $table
|
||||||
|
->columns([
|
||||||
|
TextColumn::make('name')
|
||||||
|
->searchable()
|
||||||
|
->sortable(),
|
||||||
|
TextColumn::make('status')
|
||||||
|
->badge()
|
||||||
|
->color(fn(string $state): string => match ($state) {
|
||||||
|
'active' => 'success',
|
||||||
|
'inactive' => 'gray',
|
||||||
|
'sold_out' => 'danger',
|
||||||
|
default => 'gray',
|
||||||
|
}),
|
||||||
|
TextColumn::make('description')
|
||||||
|
->limit(50)
|
||||||
|
->toggleable(isToggledHiddenByDefault: true),
|
||||||
|
TextColumn::make('customers_count')
|
||||||
|
->counts('customers')
|
||||||
|
->label('Owners'),
|
||||||
|
TextColumn::make('created_at')
|
||||||
|
->dateTime()
|
||||||
|
->sortable()
|
||||||
|
->toggleable(),
|
||||||
|
])
|
||||||
|
->filters([
|
||||||
|
SelectFilter::make('status')
|
||||||
|
->options([
|
||||||
|
'active' => 'Active',
|
||||||
|
'inactive' => 'Inactive',
|
||||||
|
'sold_out' => 'Sold Out',
|
||||||
|
]),
|
||||||
|
])
|
||||||
|
->recordActions([
|
||||||
|
EditAction::make(),
|
||||||
|
])
|
||||||
|
->toolbarActions([
|
||||||
|
BulkActionGroup::make([
|
||||||
|
DeleteBulkAction::make(),
|
||||||
|
]),
|
||||||
|
]);
|
||||||
|
}
|
||||||
|
}
|
||||||
59
app/Filament/Widgets/AvgProcessingTimeWidget.php
Normal file
59
app/Filament/Widgets/AvgProcessingTimeWidget.php
Normal file
@@ -0,0 +1,59 @@
|
|||||||
|
<?php
|
||||||
|
|
||||||
|
namespace App\Filament\Widgets;
|
||||||
|
|
||||||
|
use App\Models\Department;
|
||||||
|
use App\Models\Feedback;
|
||||||
|
use Filament\Widgets\StatsOverviewWidget as BaseWidget;
|
||||||
|
use Filament\Widgets\StatsOverviewWidget\Stat;
|
||||||
|
|
||||||
|
class AvgProcessingTimeWidget extends BaseWidget
|
||||||
|
{
|
||||||
|
protected function getStats(): array
|
||||||
|
{
|
||||||
|
$user = auth()->user();
|
||||||
|
|
||||||
|
$query = Feedback::query()
|
||||||
|
->whereNotNull('assigned_to')
|
||||||
|
->whereNotNull('updated_at');
|
||||||
|
|
||||||
|
if ($user->hasRole('manager')) {
|
||||||
|
$deptIds = Department::where('manager_id', $user->id)->pluck('id');
|
||||||
|
$query->whereIn('current_department_id', $deptIds);
|
||||||
|
}
|
||||||
|
|
||||||
|
$totalResolved = (clone $query)->whereIn('status', ['resolved', 'closed'])->count();
|
||||||
|
|
||||||
|
$avgMinutes = (clone $query)
|
||||||
|
->whereIn('status', ['resolved', 'closed'])
|
||||||
|
->selectRaw('AVG(strftime("%s", updated_at) - strftime("%s", created_at)) / 60 as avg_minutes')
|
||||||
|
->value('avg_minutes');
|
||||||
|
|
||||||
|
$totalPending = (clone $query)->whereNotIn('status', ['resolved', 'closed'])->count();
|
||||||
|
|
||||||
|
$escalatedCount = (clone $query)->where('is_escalated', true)->count();
|
||||||
|
|
||||||
|
return [
|
||||||
|
Stat::make('Resolved Tickets', (string) $totalResolved)
|
||||||
|
->description('Total resolved/closed tickets')
|
||||||
|
->color('success'),
|
||||||
|
|
||||||
|
Stat::make('Avg Processing Time', $avgMinutes ? round($avgMinutes) . ' min' : 'N/A')
|
||||||
|
->description('Average time from creation to resolution')
|
||||||
|
->color('warning'),
|
||||||
|
|
||||||
|
Stat::make('Pending Tickets', (string) $totalPending)
|
||||||
|
->description('Still in progress')
|
||||||
|
->color('danger'),
|
||||||
|
|
||||||
|
Stat::make('Escalated', (string) $escalatedCount)
|
||||||
|
->description('Tickets marked as escalated')
|
||||||
|
->color('gray'),
|
||||||
|
];
|
||||||
|
}
|
||||||
|
|
||||||
|
public static function canView(): bool
|
||||||
|
{
|
||||||
|
return auth()->user()?->hasRole(['admin', 'manager']) ?? false;
|
||||||
|
}
|
||||||
|
}
|
||||||
59
app/Filament/Widgets/HandlerPerformanceWidget.php
Normal file
59
app/Filament/Widgets/HandlerPerformanceWidget.php
Normal file
@@ -0,0 +1,59 @@
|
|||||||
|
<?php
|
||||||
|
|
||||||
|
namespace App\Filament\Widgets;
|
||||||
|
|
||||||
|
use App\Models\Department;
|
||||||
|
use App\Models\Feedback;
|
||||||
|
use Filament\Widgets\ChartWidget;
|
||||||
|
|
||||||
|
class HandlerPerformanceWidget extends ChartWidget
|
||||||
|
{
|
||||||
|
protected ?string $heading = 'Avg Processing Time by Handler';
|
||||||
|
|
||||||
|
protected int|string|array $columnSpan = 'full';
|
||||||
|
|
||||||
|
protected function getType(): string
|
||||||
|
{
|
||||||
|
return 'bar';
|
||||||
|
}
|
||||||
|
|
||||||
|
protected function getData(): array
|
||||||
|
{
|
||||||
|
$user = auth()->user();
|
||||||
|
|
||||||
|
$query = Feedback::query()
|
||||||
|
->whereIn('status', ['resolved', 'closed'])
|
||||||
|
->whereNotNull('assigned_to');
|
||||||
|
|
||||||
|
if ($user->hasRole('manager')) {
|
||||||
|
$deptIds = Department::where('manager_id', $user->id)->pluck('id');
|
||||||
|
$query->whereIn('current_department_id', $deptIds);
|
||||||
|
}
|
||||||
|
|
||||||
|
$handlers = (clone $query)
|
||||||
|
->select('assigned_to')
|
||||||
|
->selectRaw('AVG(strftime("%s", updated_at) - strftime("%s", created_at)) / 60 as avg_minutes')
|
||||||
|
->groupBy('assigned_to')
|
||||||
|
->with('assignedTo')
|
||||||
|
->get();
|
||||||
|
|
||||||
|
$labels = $handlers->map(fn ($h) => $h->assignedTo?->name ?? 'Unknown')->toArray();
|
||||||
|
$data = $handlers->map(fn ($h) => round($h->avg_minutes, 1))->toArray();
|
||||||
|
|
||||||
|
return [
|
||||||
|
'datasets' => [
|
||||||
|
[
|
||||||
|
'label' => 'Avg Time (minutes)',
|
||||||
|
'data' => $data,
|
||||||
|
'backgroundColor' => '#3b82f6',
|
||||||
|
],
|
||||||
|
],
|
||||||
|
'labels' => $labels,
|
||||||
|
];
|
||||||
|
}
|
||||||
|
|
||||||
|
public static function canView(): bool
|
||||||
|
{
|
||||||
|
return auth()->user()?->hasRole(['admin', 'manager']) ?? false;
|
||||||
|
}
|
||||||
|
}
|
||||||
59
app/Filament/Widgets/ResolvedTicketsWidget.php
Normal file
59
app/Filament/Widgets/ResolvedTicketsWidget.php
Normal file
@@ -0,0 +1,59 @@
|
|||||||
|
<?php
|
||||||
|
|
||||||
|
namespace App\Filament\Widgets;
|
||||||
|
|
||||||
|
use App\Filament\Resources\Feedback\FeedbackResource;
|
||||||
|
use App\Models\Department;
|
||||||
|
use App\Models\Feedback;
|
||||||
|
use Filament\Tables\Columns\TextColumn;
|
||||||
|
use Filament\Tables\Table;
|
||||||
|
use Filament\Widgets\TableWidget as BaseWidget;
|
||||||
|
|
||||||
|
class ResolvedTicketsWidget extends BaseWidget
|
||||||
|
{
|
||||||
|
protected int|string|array $columnSpan = 'full';
|
||||||
|
|
||||||
|
public function table(Table $table): Table
|
||||||
|
{
|
||||||
|
return $table
|
||||||
|
->query(
|
||||||
|
Feedback::query()
|
||||||
|
->where('status', 'resolved')
|
||||||
|
->when(
|
||||||
|
auth()->user()->hasRole('manager'),
|
||||||
|
function ($q) {
|
||||||
|
$deptIds = Department::where('manager_id', auth()->id())->pluck('id');
|
||||||
|
return $q->whereIn('current_department_id', $deptIds);
|
||||||
|
}
|
||||||
|
)
|
||||||
|
)
|
||||||
|
->columns([
|
||||||
|
TextColumn::make('id')
|
||||||
|
->label('#')
|
||||||
|
->sortable(),
|
||||||
|
TextColumn::make('title')
|
||||||
|
->label('Ticket')
|
||||||
|
->searchable()
|
||||||
|
->url(fn (Feedback $record): string => FeedbackResource::getUrl('edit', ['record' => $record])),
|
||||||
|
TextColumn::make('customer.name')
|
||||||
|
->label('Customer')
|
||||||
|
->searchable(),
|
||||||
|
TextColumn::make('assignedTo.name')
|
||||||
|
->label('Handler'),
|
||||||
|
TextColumn::make('currentDepartment.name')
|
||||||
|
->label('Department'),
|
||||||
|
TextColumn::make('updated_at')
|
||||||
|
->label('Resolved Date')
|
||||||
|
->dateTime('d/m/Y')
|
||||||
|
->sortable(),
|
||||||
|
])
|
||||||
|
->defaultSort('updated_at', 'desc')
|
||||||
|
->heading('Tickets Awaiting Closure (Resolved)')
|
||||||
|
->description('Tickets that have been resolved and are pending manager review for closure.');
|
||||||
|
}
|
||||||
|
|
||||||
|
public static function canView(): bool
|
||||||
|
{
|
||||||
|
return auth()->user()?->hasRole(['admin', 'manager']) ?? false;
|
||||||
|
}
|
||||||
|
}
|
||||||
24
app/Models/Customer.php
Normal file
24
app/Models/Customer.php
Normal file
@@ -0,0 +1,24 @@
|
|||||||
|
<?php
|
||||||
|
|
||||||
|
namespace App\Models;
|
||||||
|
|
||||||
|
use Illuminate\Database\Eloquent\Attributes\Fillable;
|
||||||
|
use Illuminate\Database\Eloquent\Model;
|
||||||
|
use Illuminate\Database\Eloquent\Relations\BelongsToMany;
|
||||||
|
use Illuminate\Database\Eloquent\Relations\HasMany;
|
||||||
|
|
||||||
|
#[Fillable(['name', 'email', 'phone', 'address', 'status'])]
|
||||||
|
class Customer extends Model
|
||||||
|
{
|
||||||
|
public function products(): BelongsToMany
|
||||||
|
{
|
||||||
|
return $this->belongsToMany(Product::class, 'customer_product')
|
||||||
|
->withPivot('purchase_date')
|
||||||
|
->withTimestamps();
|
||||||
|
}
|
||||||
|
|
||||||
|
public function feedbacks(): HasMany
|
||||||
|
{
|
||||||
|
return $this->hasMany(Feedback::class);
|
||||||
|
}
|
||||||
|
}
|
||||||
40
app/Models/CustomerProduct.php
Normal file
40
app/Models/CustomerProduct.php
Normal file
@@ -0,0 +1,40 @@
|
|||||||
|
<?php
|
||||||
|
|
||||||
|
namespace App\Models;
|
||||||
|
|
||||||
|
use Illuminate\Database\Eloquent\Model;
|
||||||
|
use Illuminate\Database\Eloquent\Relations\BelongsTo;
|
||||||
|
use Illuminate\Database\Eloquent\Relations\HasMany;
|
||||||
|
|
||||||
|
class CustomerProduct extends Model
|
||||||
|
{
|
||||||
|
protected $table = 'customer_product';
|
||||||
|
|
||||||
|
protected $fillable = [
|
||||||
|
'customer_id',
|
||||||
|
'product_id',
|
||||||
|
'purchase_date',
|
||||||
|
];
|
||||||
|
|
||||||
|
protected function casts(): array
|
||||||
|
{
|
||||||
|
return [
|
||||||
|
'purchase_date' => 'date',
|
||||||
|
];
|
||||||
|
}
|
||||||
|
|
||||||
|
public function customer(): BelongsTo
|
||||||
|
{
|
||||||
|
return $this->belongsTo(Customer::class);
|
||||||
|
}
|
||||||
|
|
||||||
|
public function product(): BelongsTo
|
||||||
|
{
|
||||||
|
return $this->belongsTo(Product::class);
|
||||||
|
}
|
||||||
|
|
||||||
|
public function feedbacks(): HasMany
|
||||||
|
{
|
||||||
|
return $this->hasMany(Feedback::class);
|
||||||
|
}
|
||||||
|
}
|
||||||
32
app/Models/Department.php
Normal file
32
app/Models/Department.php
Normal file
@@ -0,0 +1,32 @@
|
|||||||
|
<?php
|
||||||
|
|
||||||
|
namespace App\Models;
|
||||||
|
|
||||||
|
use Illuminate\Database\Eloquent\Attributes\Fillable;
|
||||||
|
use Illuminate\Database\Eloquent\Model;
|
||||||
|
use Illuminate\Database\Eloquent\Relations\BelongsTo;
|
||||||
|
use Illuminate\Database\Eloquent\Relations\HasMany;
|
||||||
|
|
||||||
|
#[Fillable(['name', 'manager_id'])]
|
||||||
|
class Department extends Model
|
||||||
|
{
|
||||||
|
public function manager(): BelongsTo
|
||||||
|
{
|
||||||
|
return $this->belongsTo(User::class, 'manager_id');
|
||||||
|
}
|
||||||
|
|
||||||
|
public function feedbacks(): HasMany
|
||||||
|
{
|
||||||
|
return $this->hasMany(Feedback::class, 'current_department_id');
|
||||||
|
}
|
||||||
|
|
||||||
|
public function transferLogsFrom(): HasMany
|
||||||
|
{
|
||||||
|
return $this->hasMany(TicketTransferLog::class, 'from_department_id');
|
||||||
|
}
|
||||||
|
|
||||||
|
public function transferLogsTo(): HasMany
|
||||||
|
{
|
||||||
|
return $this->hasMany(TicketTransferLog::class, 'to_department_id');
|
||||||
|
}
|
||||||
|
}
|
||||||
58
app/Models/Feedback.php
Normal file
58
app/Models/Feedback.php
Normal file
@@ -0,0 +1,58 @@
|
|||||||
|
<?php
|
||||||
|
|
||||||
|
namespace App\Models;
|
||||||
|
|
||||||
|
use Illuminate\Database\Eloquent\Attributes\Fillable;
|
||||||
|
use Illuminate\Database\Eloquent\Model;
|
||||||
|
use Illuminate\Database\Eloquent\Relations\BelongsTo;
|
||||||
|
use Illuminate\Database\Eloquent\Relations\BelongsToMany;
|
||||||
|
use Illuminate\Database\Eloquent\Relations\HasMany;
|
||||||
|
|
||||||
|
#[Fillable(['customer_id', 'customer_product_id', 'feedback_channel_id', 'assigned_to', 'title', 'content', 'status', 'current_department_id', 'is_escalated'])]
|
||||||
|
class Feedback extends Model
|
||||||
|
{
|
||||||
|
public function customer(): BelongsTo
|
||||||
|
{
|
||||||
|
return $this->belongsTo(Customer::class);
|
||||||
|
}
|
||||||
|
|
||||||
|
public function customerProduct(): BelongsTo
|
||||||
|
{
|
||||||
|
return $this->belongsTo(CustomerProduct::class, 'customer_product_id');
|
||||||
|
}
|
||||||
|
|
||||||
|
public function feedbackChannel(): BelongsTo
|
||||||
|
{
|
||||||
|
return $this->belongsTo(FeedbackChannel::class);
|
||||||
|
}
|
||||||
|
|
||||||
|
public function assignedTo(): BelongsTo
|
||||||
|
{
|
||||||
|
return $this->belongsTo(User::class, 'assigned_to');
|
||||||
|
}
|
||||||
|
|
||||||
|
public function currentDepartment(): BelongsTo
|
||||||
|
{
|
||||||
|
return $this->belongsTo(Department::class, 'current_department_id');
|
||||||
|
}
|
||||||
|
|
||||||
|
public function transferLogs(): HasMany
|
||||||
|
{
|
||||||
|
return $this->hasMany(TicketTransferLog::class);
|
||||||
|
}
|
||||||
|
|
||||||
|
public function interactions(): HasMany
|
||||||
|
{
|
||||||
|
return $this->hasMany(FeedbackInteraction::class)->latest();
|
||||||
|
}
|
||||||
|
|
||||||
|
public function attachments(): HasMany
|
||||||
|
{
|
||||||
|
return $this->hasMany(FeedbackAttachment::class);
|
||||||
|
}
|
||||||
|
|
||||||
|
public function tags(): BelongsToMany
|
||||||
|
{
|
||||||
|
return $this->belongsToMany(FeedbackTag::class, 'feedback_feedback_tag');
|
||||||
|
}
|
||||||
|
}
|
||||||
36
app/Models/FeedbackAttachment.php
Normal file
36
app/Models/FeedbackAttachment.php
Normal file
@@ -0,0 +1,36 @@
|
|||||||
|
<?php
|
||||||
|
|
||||||
|
namespace App\Models;
|
||||||
|
|
||||||
|
use Illuminate\Database\Eloquent\Attributes\Fillable;
|
||||||
|
use Illuminate\Database\Eloquent\Model;
|
||||||
|
use Illuminate\Database\Eloquent\Relations\BelongsTo;
|
||||||
|
|
||||||
|
#[Fillable(['uuid', 'feedback_id', 'feedback_interaction_id', 'user_id', 'name', 'path', 'disk', 'collection', 'mime_type', 'size'])]
|
||||||
|
class FeedbackAttachment extends Model
|
||||||
|
{
|
||||||
|
public function feedback(): BelongsTo
|
||||||
|
{
|
||||||
|
return $this->belongsTo(Feedback::class);
|
||||||
|
}
|
||||||
|
|
||||||
|
public function interaction(): BelongsTo
|
||||||
|
{
|
||||||
|
return $this->belongsTo(FeedbackInteraction::class, 'feedback_interaction_id');
|
||||||
|
}
|
||||||
|
|
||||||
|
public function user(): BelongsTo
|
||||||
|
{
|
||||||
|
return $this->belongsTo(User::class);
|
||||||
|
}
|
||||||
|
|
||||||
|
public function scopeByCollection($query, string $collection)
|
||||||
|
{
|
||||||
|
return $query->where('collection', $collection);
|
||||||
|
}
|
||||||
|
|
||||||
|
public function scopeByDisk($query, string $disk)
|
||||||
|
{
|
||||||
|
return $query->where('disk', $disk);
|
||||||
|
}
|
||||||
|
}
|
||||||
23
app/Models/FeedbackChannel.php
Normal file
23
app/Models/FeedbackChannel.php
Normal file
@@ -0,0 +1,23 @@
|
|||||||
|
<?php
|
||||||
|
|
||||||
|
namespace App\Models;
|
||||||
|
|
||||||
|
use Illuminate\Database\Eloquent\Attributes\Fillable;
|
||||||
|
use Illuminate\Database\Eloquent\Model;
|
||||||
|
use Illuminate\Database\Eloquent\Relations\HasMany;
|
||||||
|
|
||||||
|
#[Fillable(['name', 'slug', 'icon', 'is_active'])]
|
||||||
|
class FeedbackChannel extends Model
|
||||||
|
{
|
||||||
|
protected function casts(): array
|
||||||
|
{
|
||||||
|
return [
|
||||||
|
'is_active' => 'boolean',
|
||||||
|
];
|
||||||
|
}
|
||||||
|
|
||||||
|
public function feedbacks(): HasMany
|
||||||
|
{
|
||||||
|
return $this->hasMany(Feedback::class);
|
||||||
|
}
|
||||||
|
}
|
||||||
34
app/Models/FeedbackInteraction.php
Normal file
34
app/Models/FeedbackInteraction.php
Normal file
@@ -0,0 +1,34 @@
|
|||||||
|
<?php
|
||||||
|
|
||||||
|
namespace App\Models;
|
||||||
|
|
||||||
|
use Illuminate\Database\Eloquent\Attributes\Fillable;
|
||||||
|
use Illuminate\Database\Eloquent\Model;
|
||||||
|
use Illuminate\Database\Eloquent\Relations\BelongsTo;
|
||||||
|
use Illuminate\Database\Eloquent\Relations\HasMany;
|
||||||
|
|
||||||
|
#[Fillable(['feedback_id', 'user_id', 'type', 'content', 'changes'])]
|
||||||
|
class FeedbackInteraction extends Model
|
||||||
|
{
|
||||||
|
protected function casts(): array
|
||||||
|
{
|
||||||
|
return [
|
||||||
|
'changes' => 'array',
|
||||||
|
];
|
||||||
|
}
|
||||||
|
|
||||||
|
public function feedback(): BelongsTo
|
||||||
|
{
|
||||||
|
return $this->belongsTo(Feedback::class);
|
||||||
|
}
|
||||||
|
|
||||||
|
public function user(): BelongsTo
|
||||||
|
{
|
||||||
|
return $this->belongsTo(User::class);
|
||||||
|
}
|
||||||
|
|
||||||
|
public function attachments(): HasMany
|
||||||
|
{
|
||||||
|
return $this->hasMany(FeedbackAttachment::class, 'feedback_interaction_id');
|
||||||
|
}
|
||||||
|
}
|
||||||
16
app/Models/FeedbackTag.php
Normal file
16
app/Models/FeedbackTag.php
Normal file
@@ -0,0 +1,16 @@
|
|||||||
|
<?php
|
||||||
|
|
||||||
|
namespace App\Models;
|
||||||
|
|
||||||
|
use Illuminate\Database\Eloquent\Attributes\Fillable;
|
||||||
|
use Illuminate\Database\Eloquent\Model;
|
||||||
|
use Illuminate\Database\Eloquent\Relations\BelongsToMany;
|
||||||
|
|
||||||
|
#[Fillable(['name', 'slug', 'color'])]
|
||||||
|
class FeedbackTag extends Model
|
||||||
|
{
|
||||||
|
public function feedbacks(): BelongsToMany
|
||||||
|
{
|
||||||
|
return $this->belongsToMany(Feedback::class, 'feedback_feedback_tag');
|
||||||
|
}
|
||||||
|
}
|
||||||
18
app/Models/Product.php
Normal file
18
app/Models/Product.php
Normal file
@@ -0,0 +1,18 @@
|
|||||||
|
<?php
|
||||||
|
|
||||||
|
namespace App\Models;
|
||||||
|
|
||||||
|
use Illuminate\Database\Eloquent\Attributes\Fillable;
|
||||||
|
use Illuminate\Database\Eloquent\Model;
|
||||||
|
use Illuminate\Database\Eloquent\Relations\BelongsToMany;
|
||||||
|
|
||||||
|
#[Fillable(['name', 'description', 'status'])]
|
||||||
|
class Product extends Model
|
||||||
|
{
|
||||||
|
public function customers(): BelongsToMany
|
||||||
|
{
|
||||||
|
return $this->belongsToMany(Customer::class, 'customer_product')
|
||||||
|
->withPivot('purchase_date')
|
||||||
|
->withTimestamps();
|
||||||
|
}
|
||||||
|
}
|
||||||
31
app/Models/TicketTransferLog.php
Normal file
31
app/Models/TicketTransferLog.php
Normal file
@@ -0,0 +1,31 @@
|
|||||||
|
<?php
|
||||||
|
|
||||||
|
namespace App\Models;
|
||||||
|
|
||||||
|
use Illuminate\Database\Eloquent\Attributes\Fillable;
|
||||||
|
use Illuminate\Database\Eloquent\Model;
|
||||||
|
use Illuminate\Database\Eloquent\Relations\BelongsTo;
|
||||||
|
|
||||||
|
#[Fillable(['feedback_id', 'from_department_id', 'to_department_id', 'sender_id', 'reason'])]
|
||||||
|
class TicketTransferLog extends Model
|
||||||
|
{
|
||||||
|
public function feedback(): BelongsTo
|
||||||
|
{
|
||||||
|
return $this->belongsTo(Feedback::class);
|
||||||
|
}
|
||||||
|
|
||||||
|
public function fromDepartment(): BelongsTo
|
||||||
|
{
|
||||||
|
return $this->belongsTo(Department::class, 'from_department_id');
|
||||||
|
}
|
||||||
|
|
||||||
|
public function toDepartment(): BelongsTo
|
||||||
|
{
|
||||||
|
return $this->belongsTo(Department::class, 'to_department_id');
|
||||||
|
}
|
||||||
|
|
||||||
|
public function sender(): BelongsTo
|
||||||
|
{
|
||||||
|
return $this->belongsTo(User::class, 'sender_id');
|
||||||
|
}
|
||||||
|
}
|
||||||
@@ -2,26 +2,25 @@
|
|||||||
|
|
||||||
namespace App\Models;
|
namespace App\Models;
|
||||||
|
|
||||||
// use Illuminate\Contracts\Auth\MustVerifyEmail;
|
|
||||||
use Database\Factories\UserFactory;
|
use Database\Factories\UserFactory;
|
||||||
use Illuminate\Database\Eloquent\Attributes\Fillable;
|
use Illuminate\Database\Eloquent\Attributes\Fillable;
|
||||||
use Illuminate\Database\Eloquent\Attributes\Hidden;
|
use Illuminate\Database\Eloquent\Attributes\Hidden;
|
||||||
use Illuminate\Database\Eloquent\Factories\HasFactory;
|
use Illuminate\Database\Eloquent\Factories\HasFactory;
|
||||||
|
use Illuminate\Database\Eloquent\Relations\HasMany;
|
||||||
use Illuminate\Foundation\Auth\User as Authenticatable;
|
use Illuminate\Foundation\Auth\User as Authenticatable;
|
||||||
use Illuminate\Notifications\Notifiable;
|
use Illuminate\Notifications\Notifiable;
|
||||||
|
use Spatie\Permission\Traits\HasRoles;
|
||||||
|
use Illuminate\Contracts\Auth\Access\Authorizable;
|
||||||
|
use Filament\Models\Contracts\FilamentUser;
|
||||||
|
use Filament\Panel;
|
||||||
|
|
||||||
#[Fillable(['name', 'email', 'password'])]
|
#[Fillable(['name', 'email', 'password', 'role'])]
|
||||||
#[Hidden(['password', 'remember_token'])]
|
#[Hidden(['password', 'remember_token'])]
|
||||||
class User extends Authenticatable
|
class User extends Authenticatable implements FilamentUser
|
||||||
{
|
{
|
||||||
/** @use HasFactory<UserFactory> */
|
/** @use HasFactory<UserFactory> */
|
||||||
use HasFactory, Notifiable;
|
use HasFactory, Notifiable, HasRoles;
|
||||||
|
|
||||||
/**
|
|
||||||
* Get the attributes that should be cast.
|
|
||||||
*
|
|
||||||
* @return array<string, string>
|
|
||||||
*/
|
|
||||||
protected function casts(): array
|
protected function casts(): array
|
||||||
{
|
{
|
||||||
return [
|
return [
|
||||||
@@ -29,4 +28,24 @@ class User extends Authenticatable
|
|||||||
'password' => 'hashed',
|
'password' => 'hashed',
|
||||||
];
|
];
|
||||||
}
|
}
|
||||||
|
|
||||||
|
public function canAccessPanel(Panel $panel): bool
|
||||||
|
{
|
||||||
|
return true;
|
||||||
|
}
|
||||||
|
|
||||||
|
public function assignedFeedbacks(): HasMany
|
||||||
|
{
|
||||||
|
return $this->hasMany(Feedback::class, 'assigned_to');
|
||||||
|
}
|
||||||
|
|
||||||
|
public function isAdmin(): bool
|
||||||
|
{
|
||||||
|
return $this->hasRole('admin');
|
||||||
|
}
|
||||||
|
|
||||||
|
public function isManager(): bool
|
||||||
|
{
|
||||||
|
return $this->hasRole('manager');
|
||||||
|
}
|
||||||
}
|
}
|
||||||
|
|||||||
46
app/Notifications/TicketClosed.php
Normal file
46
app/Notifications/TicketClosed.php
Normal file
@@ -0,0 +1,46 @@
|
|||||||
|
<?php
|
||||||
|
|
||||||
|
namespace App\Notifications;
|
||||||
|
|
||||||
|
use App\Models\Feedback;
|
||||||
|
use App\Models\User;
|
||||||
|
use Illuminate\Bus\Queueable;
|
||||||
|
use Illuminate\Notifications\Messages\MailMessage;
|
||||||
|
use Illuminate\Notifications\Notification;
|
||||||
|
|
||||||
|
class TicketClosed extends Notification
|
||||||
|
{
|
||||||
|
use Queueable;
|
||||||
|
|
||||||
|
public function __construct(
|
||||||
|
public Feedback $feedback,
|
||||||
|
public User $actor,
|
||||||
|
) {}
|
||||||
|
|
||||||
|
public function via(object $notifiable): array
|
||||||
|
{
|
||||||
|
return ['database', 'mail'];
|
||||||
|
}
|
||||||
|
|
||||||
|
public function toMail(object $notifiable): MailMessage
|
||||||
|
{
|
||||||
|
return (new MailMessage)
|
||||||
|
->subject(__('Ticket #{id} đã được đóng', ['id' => $this->feedback->id]))
|
||||||
|
->line(__('Ticket: :title', ['title' => $this->feedback->title]))
|
||||||
|
->line(__('Đóng bởi: :name', ['name' => $this->actor->name]))
|
||||||
|
->action(__('Xem Ticket'), url('/admin/feedbacks/' . $this->feedback->id . '/edit'));
|
||||||
|
}
|
||||||
|
|
||||||
|
public function toDatabase(object $notifiable): array
|
||||||
|
{
|
||||||
|
return [
|
||||||
|
'message' => __('Ticket #{id} ":title" đã được đóng bởi :actor.', [
|
||||||
|
'id' => $this->feedback->id,
|
||||||
|
'title' => $this->feedback->title,
|
||||||
|
'actor' => $this->actor->name,
|
||||||
|
]),
|
||||||
|
'feedback_id' => $this->feedback->id,
|
||||||
|
'actor_name' => $this->actor->name,
|
||||||
|
];
|
||||||
|
}
|
||||||
|
}
|
||||||
51
app/Notifications/TicketTransferred.php
Normal file
51
app/Notifications/TicketTransferred.php
Normal file
@@ -0,0 +1,51 @@
|
|||||||
|
<?php
|
||||||
|
|
||||||
|
namespace App\Notifications;
|
||||||
|
|
||||||
|
use App\Models\Feedback;
|
||||||
|
use App\Models\TicketTransferLog;
|
||||||
|
use App\Models\User;
|
||||||
|
use Illuminate\Bus\Queueable;
|
||||||
|
use Illuminate\Notifications\Messages\MailMessage;
|
||||||
|
use Illuminate\Notifications\Notification;
|
||||||
|
|
||||||
|
class TicketTransferred extends Notification
|
||||||
|
{
|
||||||
|
use Queueable;
|
||||||
|
|
||||||
|
public function __construct(
|
||||||
|
public Feedback $feedback,
|
||||||
|
public TicketTransferLog $transferLog,
|
||||||
|
public User $sender,
|
||||||
|
) {}
|
||||||
|
|
||||||
|
public function via(object $notifiable): array
|
||||||
|
{
|
||||||
|
return ['database', 'mail'];
|
||||||
|
}
|
||||||
|
|
||||||
|
public function toMail(object $notifiable): MailMessage
|
||||||
|
{
|
||||||
|
return (new MailMessage)
|
||||||
|
->subject(__('Ticket #{id} đã được chuyển đến phòng của bạn', ['id' => $this->feedback->id]))
|
||||||
|
->line(__('Ticket: :title', ['title' => $this->feedback->title]))
|
||||||
|
->line(__('Người chuyển: :name', ['name' => $this->sender->name]))
|
||||||
|
->line(__('Lý do: :reason', ['reason' => $this->transferLog->reason]))
|
||||||
|
->action(__('Xem Ticket'), url('/admin/feedbacks/' . $this->feedback->id . '/edit'));
|
||||||
|
}
|
||||||
|
|
||||||
|
public function toDatabase(object $notifiable): array
|
||||||
|
{
|
||||||
|
return [
|
||||||
|
'message' => __('Ticket #{id} ":title" đã được chuyển đến phòng của bạn bởi :sender.', [
|
||||||
|
'id' => $this->feedback->id,
|
||||||
|
'title' => $this->feedback->title,
|
||||||
|
'sender' => $this->sender->name,
|
||||||
|
]),
|
||||||
|
'feedback_id' => $this->feedback->id,
|
||||||
|
'sender_name' => $this->sender->name,
|
||||||
|
'reason' => $this->transferLog->reason,
|
||||||
|
'to_department_id' => $this->transferLog->to_department_id,
|
||||||
|
];
|
||||||
|
}
|
||||||
|
}
|
||||||
44
app/Policies/CustomerPolicy.php
Normal file
44
app/Policies/CustomerPolicy.php
Normal file
@@ -0,0 +1,44 @@
|
|||||||
|
<?php
|
||||||
|
|
||||||
|
namespace App\Policies;
|
||||||
|
|
||||||
|
use App\Models\Customer;
|
||||||
|
use App\Models\User;
|
||||||
|
|
||||||
|
class CustomerPolicy
|
||||||
|
{
|
||||||
|
public function viewAny(User $user): bool
|
||||||
|
{
|
||||||
|
return $user->hasRole(['admin', 'manager', 'staff']);
|
||||||
|
}
|
||||||
|
|
||||||
|
public function view(User $user, Customer $customer): bool
|
||||||
|
{
|
||||||
|
return $user->hasRole(['admin', 'manager', 'staff']);
|
||||||
|
}
|
||||||
|
|
||||||
|
public function create(User $user): bool
|
||||||
|
{
|
||||||
|
return $user->hasRole(['admin', 'manager']);
|
||||||
|
}
|
||||||
|
|
||||||
|
public function update(User $user, Customer $customer): bool
|
||||||
|
{
|
||||||
|
return $user->hasRole(['admin', 'manager']);
|
||||||
|
}
|
||||||
|
|
||||||
|
public function delete(User $user, Customer $customer): bool
|
||||||
|
{
|
||||||
|
return $user->hasRole('admin');
|
||||||
|
}
|
||||||
|
|
||||||
|
public function restore(User $user, Customer $customer): bool
|
||||||
|
{
|
||||||
|
return $user->hasRole('admin');
|
||||||
|
}
|
||||||
|
|
||||||
|
public function forceDelete(User $user, Customer $customer): bool
|
||||||
|
{
|
||||||
|
return $user->hasRole('admin');
|
||||||
|
}
|
||||||
|
}
|
||||||
44
app/Policies/FeedbackChannelPolicy.php
Normal file
44
app/Policies/FeedbackChannelPolicy.php
Normal file
@@ -0,0 +1,44 @@
|
|||||||
|
<?php
|
||||||
|
|
||||||
|
namespace App\Policies;
|
||||||
|
|
||||||
|
use App\Models\FeedbackChannel;
|
||||||
|
use App\Models\User;
|
||||||
|
|
||||||
|
class FeedbackChannelPolicy
|
||||||
|
{
|
||||||
|
public function viewAny(User $user): bool
|
||||||
|
{
|
||||||
|
return in_array($user->role, ['admin', 'manager', 'staff']);
|
||||||
|
}
|
||||||
|
|
||||||
|
public function view(User $user, FeedbackChannel $feedbackChannel): bool
|
||||||
|
{
|
||||||
|
return in_array($user->role, ['admin', 'manager', 'staff']);
|
||||||
|
}
|
||||||
|
|
||||||
|
public function create(User $user): bool
|
||||||
|
{
|
||||||
|
return in_array($user->role, ['admin', 'manager']);
|
||||||
|
}
|
||||||
|
|
||||||
|
public function update(User $user, FeedbackChannel $feedbackChannel): bool
|
||||||
|
{
|
||||||
|
return in_array($user->role, ['admin', 'manager']);
|
||||||
|
}
|
||||||
|
|
||||||
|
public function delete(User $user, FeedbackChannel $feedbackChannel): bool
|
||||||
|
{
|
||||||
|
return $user->role === 'admin';
|
||||||
|
}
|
||||||
|
|
||||||
|
public function restore(User $user, FeedbackChannel $feedbackChannel): bool
|
||||||
|
{
|
||||||
|
return $user->role === 'admin';
|
||||||
|
}
|
||||||
|
|
||||||
|
public function forceDelete(User $user, FeedbackChannel $feedbackChannel): bool
|
||||||
|
{
|
||||||
|
return $user->role === 'admin';
|
||||||
|
}
|
||||||
|
}
|
||||||
44
app/Policies/FeedbackPolicy.php
Normal file
44
app/Policies/FeedbackPolicy.php
Normal file
@@ -0,0 +1,44 @@
|
|||||||
|
<?php
|
||||||
|
|
||||||
|
namespace App\Policies;
|
||||||
|
|
||||||
|
use App\Models\Feedback;
|
||||||
|
use App\Models\User;
|
||||||
|
|
||||||
|
class FeedbackPolicy
|
||||||
|
{
|
||||||
|
public function viewAny(User $user): bool
|
||||||
|
{
|
||||||
|
return $user->hasRole(['admin', 'manager', 'staff']);
|
||||||
|
}
|
||||||
|
|
||||||
|
public function view(User $user, Feedback $feedback): bool
|
||||||
|
{
|
||||||
|
return $user->hasRole(['admin', 'manager', 'staff']);
|
||||||
|
}
|
||||||
|
|
||||||
|
public function create(User $user): bool
|
||||||
|
{
|
||||||
|
return $user->hasRole(['admin', 'manager', 'staff']);
|
||||||
|
}
|
||||||
|
|
||||||
|
public function update(User $user, Feedback $feedback): bool
|
||||||
|
{
|
||||||
|
return $user->hasRole(['admin', 'manager', 'staff']);
|
||||||
|
}
|
||||||
|
|
||||||
|
public function delete(User $user, Feedback $feedback): bool
|
||||||
|
{
|
||||||
|
return $user->hasRole(['admin', 'manager']);
|
||||||
|
}
|
||||||
|
|
||||||
|
public function restore(User $user, Feedback $feedback): bool
|
||||||
|
{
|
||||||
|
return $user->hasRole('admin');
|
||||||
|
}
|
||||||
|
|
||||||
|
public function forceDelete(User $user, Feedback $feedback): bool
|
||||||
|
{
|
||||||
|
return $user->hasRole('admin');
|
||||||
|
}
|
||||||
|
}
|
||||||
44
app/Policies/ProductPolicy.php
Normal file
44
app/Policies/ProductPolicy.php
Normal file
@@ -0,0 +1,44 @@
|
|||||||
|
<?php
|
||||||
|
|
||||||
|
namespace App\Policies;
|
||||||
|
|
||||||
|
use App\Models\Product;
|
||||||
|
use App\Models\User;
|
||||||
|
|
||||||
|
class ProductPolicy
|
||||||
|
{
|
||||||
|
public function viewAny(User $user): bool
|
||||||
|
{
|
||||||
|
return $user->hasRole(['admin', 'manager', 'staff']);
|
||||||
|
}
|
||||||
|
|
||||||
|
public function view(User $user, Product $product): bool
|
||||||
|
{
|
||||||
|
return $user->hasRole(['admin', 'manager', 'staff']);
|
||||||
|
}
|
||||||
|
|
||||||
|
public function create(User $user): bool
|
||||||
|
{
|
||||||
|
return $user->hasRole(['admin', 'manager']);
|
||||||
|
}
|
||||||
|
|
||||||
|
public function update(User $user, Product $product): bool
|
||||||
|
{
|
||||||
|
return $user->hasRole(['admin', 'manager']);
|
||||||
|
}
|
||||||
|
|
||||||
|
public function delete(User $user, Product $product): bool
|
||||||
|
{
|
||||||
|
return $user->hasRole('admin');
|
||||||
|
}
|
||||||
|
|
||||||
|
public function restore(User $user, Product $product): bool
|
||||||
|
{
|
||||||
|
return $user->hasRole('admin');
|
||||||
|
}
|
||||||
|
|
||||||
|
public function forceDelete(User $user, Product $product): bool
|
||||||
|
{
|
||||||
|
return $user->hasRole('admin');
|
||||||
|
}
|
||||||
|
}
|
||||||
65
app/Providers/Filament/AdminPanelProvider.php
Normal file
65
app/Providers/Filament/AdminPanelProvider.php
Normal file
@@ -0,0 +1,65 @@
|
|||||||
|
<?php
|
||||||
|
|
||||||
|
namespace App\Providers\Filament;
|
||||||
|
|
||||||
|
use Filament\Http\Middleware\Authenticate;
|
||||||
|
use Filament\Http\Middleware\AuthenticateSession;
|
||||||
|
use Filament\Http\Middleware\DisableBladeIconComponents;
|
||||||
|
use Filament\Http\Middleware\DispatchServingFilamentEvent;
|
||||||
|
use Filament\Navigation\NavigationGroup;
|
||||||
|
use Filament\Pages\Dashboard;
|
||||||
|
use Filament\Panel;
|
||||||
|
use Filament\PanelProvider;
|
||||||
|
use Filament\Support\Colors\Color;
|
||||||
|
use Filament\Widgets\AccountWidget;
|
||||||
|
use Illuminate\Cookie\Middleware\AddQueuedCookiesToResponse;
|
||||||
|
use Illuminate\Cookie\Middleware\EncryptCookies;
|
||||||
|
use Illuminate\Foundation\Http\Middleware\PreventRequestForgery;
|
||||||
|
use Illuminate\Routing\Middleware\SubstituteBindings;
|
||||||
|
use Illuminate\Session\Middleware\StartSession;
|
||||||
|
use Illuminate\View\Middleware\ShareErrorsFromSession;
|
||||||
|
|
||||||
|
class AdminPanelProvider extends PanelProvider
|
||||||
|
{
|
||||||
|
public function panel(Panel $panel): Panel
|
||||||
|
{
|
||||||
|
return $panel
|
||||||
|
->default()
|
||||||
|
->id('admin')
|
||||||
|
->path('admin')
|
||||||
|
->login()
|
||||||
|
->brandName('AfterSales CRM')
|
||||||
|
->colors([
|
||||||
|
'primary' => Color::Blue,
|
||||||
|
])
|
||||||
|
->discoverResources(in: app_path('Filament/Resources'), for: 'App\Filament\Resources')
|
||||||
|
->discoverPages(in: app_path('Filament/Pages'), for: 'App\Filament\Pages')
|
||||||
|
->pages([
|
||||||
|
Dashboard::class,
|
||||||
|
])
|
||||||
|
->discoverWidgets(in: app_path('Filament/Widgets'), for: 'App\Filament\Widgets')
|
||||||
|
->widgets([
|
||||||
|
AccountWidget::class,
|
||||||
|
])
|
||||||
|
->navigationGroups([
|
||||||
|
NavigationGroup::make()
|
||||||
|
->label('Customer Care'),
|
||||||
|
NavigationGroup::make()
|
||||||
|
->label('Management'),
|
||||||
|
])
|
||||||
|
->middleware([
|
||||||
|
EncryptCookies::class,
|
||||||
|
AddQueuedCookiesToResponse::class,
|
||||||
|
StartSession::class,
|
||||||
|
AuthenticateSession::class,
|
||||||
|
ShareErrorsFromSession::class,
|
||||||
|
PreventRequestForgery::class,
|
||||||
|
SubstituteBindings::class,
|
||||||
|
DisableBladeIconComponents::class,
|
||||||
|
DispatchServingFilamentEvent::class,
|
||||||
|
])
|
||||||
|
->authMiddleware([
|
||||||
|
Authenticate::class,
|
||||||
|
]);
|
||||||
|
}
|
||||||
|
}
|
||||||
32
app/Rules/RequireProofOfResolution.php
Normal file
32
app/Rules/RequireProofOfResolution.php
Normal file
@@ -0,0 +1,32 @@
|
|||||||
|
<?php
|
||||||
|
|
||||||
|
namespace App\Rules;
|
||||||
|
|
||||||
|
use App\Models\Feedback;
|
||||||
|
use App\Services\FileService;
|
||||||
|
use Closure;
|
||||||
|
use Illuminate\Contracts\Validation\ValidationRule;
|
||||||
|
use Illuminate\Support\Facades\App;
|
||||||
|
|
||||||
|
class RequireProofOfResolution implements ValidationRule
|
||||||
|
{
|
||||||
|
protected Feedback $feedback;
|
||||||
|
|
||||||
|
public function __construct(Feedback $feedback)
|
||||||
|
{
|
||||||
|
$this->feedback = $feedback;
|
||||||
|
}
|
||||||
|
|
||||||
|
public function validate(string $attribute, mixed $value, Closure $fail): void
|
||||||
|
{
|
||||||
|
if ($value !== 'closed') {
|
||||||
|
return;
|
||||||
|
}
|
||||||
|
|
||||||
|
$fileService = App::make(FileService::class);
|
||||||
|
|
||||||
|
if (! $fileService->hasCollection($this->feedback, 'proof_of_resolution')) {
|
||||||
|
$fail(__('Yêu cầu cung cấp tài liệu bằng chứng để hoàn tất quy trình.'));
|
||||||
|
}
|
||||||
|
}
|
||||||
|
}
|
||||||
74
app/Services/ClosingService.php
Normal file
74
app/Services/ClosingService.php
Normal file
@@ -0,0 +1,74 @@
|
|||||||
|
<?php
|
||||||
|
|
||||||
|
namespace App\Services;
|
||||||
|
|
||||||
|
use App\Models\Department;
|
||||||
|
use App\Models\Feedback;
|
||||||
|
use App\Models\User;
|
||||||
|
use Illuminate\Support\Facades\App;
|
||||||
|
use Illuminate\Validation\ValidationException;
|
||||||
|
use Symfony\Component\HttpKernel\Exception\HttpException;
|
||||||
|
|
||||||
|
class ClosingService
|
||||||
|
{
|
||||||
|
/**
|
||||||
|
* Close a feedback. Throws if staff tries to close or no proof exists.
|
||||||
|
*/
|
||||||
|
public function close(Feedback $feedback, User $actor): void
|
||||||
|
{
|
||||||
|
if ($feedback->status === 'closed') {
|
||||||
|
throw ValidationException::withMessages([
|
||||||
|
'status' => __('Phiếu này đã được đóng.'),
|
||||||
|
]);
|
||||||
|
}
|
||||||
|
|
||||||
|
if ($actor->hasRole('staff')) {
|
||||||
|
throw new HttpException(403, __('Chỉ lãnh đạo cấp phòng mới có quyền đóng phiếu.'));
|
||||||
|
}
|
||||||
|
|
||||||
|
if ($actor->hasRole('manager') && ! $actor->hasRole('admin')) {
|
||||||
|
$managedDeptIds = Department::where('manager_id', $actor->id)->pluck('id');
|
||||||
|
if (! $managedDeptIds->contains($feedback->current_department_id)) {
|
||||||
|
throw new HttpException(403, __('Bạn chỉ có thể đóng phiếu thuộc phòng ban mình quản lý.'));
|
||||||
|
}
|
||||||
|
}
|
||||||
|
|
||||||
|
$fileService = App::make(FileService::class);
|
||||||
|
|
||||||
|
if (! $fileService->hasCollection($feedback, 'proof_of_resolution')) {
|
||||||
|
throw ValidationException::withMessages([
|
||||||
|
'status' => __('Yêu cầu cung cấp tài liệu bằng chứng để hoàn tất quy trình.'),
|
||||||
|
]);
|
||||||
|
}
|
||||||
|
|
||||||
|
$feedback->update(['status' => 'closed']);
|
||||||
|
|
||||||
|
$this->notifyStakeholders($feedback, $actor);
|
||||||
|
}
|
||||||
|
|
||||||
|
/**
|
||||||
|
* Resolve a feedback. Any role can resolve.
|
||||||
|
*/
|
||||||
|
public function resolve(Feedback $feedback, User $actor): void
|
||||||
|
{
|
||||||
|
if (in_array($feedback->status, ['closed', 'resolved'])) {
|
||||||
|
throw ValidationException::withMessages([
|
||||||
|
'status' => __('Phiếu này đã được xử lý hoặc đóng.'),
|
||||||
|
]);
|
||||||
|
}
|
||||||
|
|
||||||
|
$feedback->update(['status' => 'resolved']);
|
||||||
|
}
|
||||||
|
|
||||||
|
protected function notifyStakeholders(Feedback $feedback, User $actor): void
|
||||||
|
{
|
||||||
|
if ($feedback->assignedTo) {
|
||||||
|
$feedback->assignedTo->notify(new \App\Notifications\TicketClosed($feedback, $actor));
|
||||||
|
}
|
||||||
|
|
||||||
|
$department = $feedback->currentDepartment;
|
||||||
|
if ($department && $department->manager && $department->manager->id !== ($feedback->assignedTo?->id ?? null)) {
|
||||||
|
$department->manager->notify(new \App\Notifications\TicketClosed($feedback, $actor));
|
||||||
|
}
|
||||||
|
}
|
||||||
|
}
|
||||||
125
app/Services/FileService.php
Normal file
125
app/Services/FileService.php
Normal file
@@ -0,0 +1,125 @@
|
|||||||
|
<?php
|
||||||
|
|
||||||
|
namespace App\Services;
|
||||||
|
|
||||||
|
use App\Models\FeedbackAttachment;
|
||||||
|
use Illuminate\Database\Eloquent\Model;
|
||||||
|
use Illuminate\Http\UploadedFile;
|
||||||
|
use Illuminate\Support\Facades\Storage;
|
||||||
|
use Illuminate\Support\Facades\URL;
|
||||||
|
use Illuminate\Support\Str;
|
||||||
|
use Illuminate\Validation\ValidationException;
|
||||||
|
|
||||||
|
class FileService
|
||||||
|
{
|
||||||
|
protected array $allowedMimes = [
|
||||||
|
'image/jpeg',
|
||||||
|
'image/jpg',
|
||||||
|
'image/png',
|
||||||
|
'application/pdf',
|
||||||
|
'video/mp4',
|
||||||
|
'video/quicktime',
|
||||||
|
'video/mov',
|
||||||
|
];
|
||||||
|
|
||||||
|
protected int $maxSize = 20480;
|
||||||
|
|
||||||
|
protected string $defaultDisk = 'local';
|
||||||
|
|
||||||
|
/**
|
||||||
|
* Upload files and create FeedbackAttachment records.
|
||||||
|
*/
|
||||||
|
public function upload(
|
||||||
|
array $files,
|
||||||
|
string $collection,
|
||||||
|
Model $model,
|
||||||
|
int $userId,
|
||||||
|
?int $interactionId = null,
|
||||||
|
string $disk = 'local',
|
||||||
|
): array {
|
||||||
|
$records = [];
|
||||||
|
|
||||||
|
foreach ($files as $file) {
|
||||||
|
if (! $file instanceof UploadedFile || ! $file->isValid()) {
|
||||||
|
continue;
|
||||||
|
}
|
||||||
|
|
||||||
|
$this->validate($file);
|
||||||
|
|
||||||
|
$path = $file->store('feedback-attachments', $disk);
|
||||||
|
|
||||||
|
$records[] = FeedbackAttachment::create([
|
||||||
|
'uuid' => (string) Str::uuid(),
|
||||||
|
'feedback_id' => $model instanceof \App\Models\Feedback ? $model->id : null,
|
||||||
|
'feedback_interaction_id' => $interactionId,
|
||||||
|
'user_id' => $userId,
|
||||||
|
'name' => $file->getClientOriginalName(),
|
||||||
|
'path' => $path,
|
||||||
|
'disk' => $disk,
|
||||||
|
'collection' => $collection,
|
||||||
|
'mime_type' => $file->getMimeType(),
|
||||||
|
'size' => $file->getSize(),
|
||||||
|
]);
|
||||||
|
}
|
||||||
|
|
||||||
|
return $records;
|
||||||
|
}
|
||||||
|
|
||||||
|
/**
|
||||||
|
* Generate a temporary URL for a file on a private disk.
|
||||||
|
*/
|
||||||
|
public function getTemporaryUrl(FeedbackAttachment $attachment, int $minutes = 10): string
|
||||||
|
{
|
||||||
|
if ($attachment->disk === 'public') {
|
||||||
|
return Storage::disk('public')->url($attachment->path);
|
||||||
|
}
|
||||||
|
|
||||||
|
return URL::temporarySignedRoute(
|
||||||
|
'storage.local',
|
||||||
|
now()->addMinutes($minutes),
|
||||||
|
['path' => $attachment->path]
|
||||||
|
);
|
||||||
|
}
|
||||||
|
|
||||||
|
/**
|
||||||
|
* Get all attachments of a specific collection for a model.
|
||||||
|
*/
|
||||||
|
public function getByCollection(Model $model, string $collection)
|
||||||
|
{
|
||||||
|
$query = FeedbackAttachment::byCollection($collection);
|
||||||
|
|
||||||
|
if ($model instanceof \App\Models\Feedback) {
|
||||||
|
$query->where('feedback_id', $model->id);
|
||||||
|
}
|
||||||
|
|
||||||
|
return $query->orderBy('created_at', 'desc')->get();
|
||||||
|
}
|
||||||
|
|
||||||
|
/**
|
||||||
|
* Check if a model has at least one attachment in the given collection.
|
||||||
|
*/
|
||||||
|
public function hasCollection(Model $model, string $collection): bool
|
||||||
|
{
|
||||||
|
return $this->getByCollection($model, $collection)->isNotEmpty();
|
||||||
|
}
|
||||||
|
|
||||||
|
/**
|
||||||
|
* Validate file type and size.
|
||||||
|
*/
|
||||||
|
protected function validate(UploadedFile $file): void
|
||||||
|
{
|
||||||
|
$errors = [];
|
||||||
|
|
||||||
|
if (! in_array($file->getMimeType(), $this->allowedMimes)) {
|
||||||
|
$errors['file'] = __('File type :type is not allowed. Allowed: jpg, png, pdf, mp4, mov.', ['type' => $file->getMimeType()]);
|
||||||
|
}
|
||||||
|
|
||||||
|
if ($file->getSize() > $this->maxSize * 1024) {
|
||||||
|
$errors['file'] = __('File size exceeds :max KB.', ['max' => $this->maxSize]);
|
||||||
|
}
|
||||||
|
|
||||||
|
if (! empty($errors)) {
|
||||||
|
throw ValidationException::withMessages($errors);
|
||||||
|
}
|
||||||
|
}
|
||||||
|
}
|
||||||
57
app/Services/TransferService.php
Normal file
57
app/Services/TransferService.php
Normal file
@@ -0,0 +1,57 @@
|
|||||||
|
<?php
|
||||||
|
|
||||||
|
namespace App\Services;
|
||||||
|
|
||||||
|
use App\Models\Department;
|
||||||
|
use App\Models\Feedback;
|
||||||
|
use App\Models\TicketTransferLog;
|
||||||
|
use App\Models\User;
|
||||||
|
use Illuminate\Validation\ValidationException;
|
||||||
|
|
||||||
|
class TransferService
|
||||||
|
{
|
||||||
|
/**
|
||||||
|
* Transfer a feedback to another department.
|
||||||
|
*/
|
||||||
|
public function transfer(
|
||||||
|
Feedback $feedback,
|
||||||
|
Department $toDepartment,
|
||||||
|
string $reason,
|
||||||
|
User $sender,
|
||||||
|
?int $newHandlerId = null,
|
||||||
|
): TicketTransferLog {
|
||||||
|
if (empty(trim($reason))) {
|
||||||
|
throw ValidationException::withMessages([
|
||||||
|
'reason' => __('Vui lòng nhập lý do chuyển tiếp.'),
|
||||||
|
]);
|
||||||
|
}
|
||||||
|
|
||||||
|
$fromDepartmentId = $feedback->current_department_id;
|
||||||
|
|
||||||
|
$log = TicketTransferLog::create([
|
||||||
|
'feedback_id' => $feedback->id,
|
||||||
|
'from_department_id' => $fromDepartmentId,
|
||||||
|
'to_department_id' => $toDepartment->id,
|
||||||
|
'sender_id' => $sender->id,
|
||||||
|
'reason' => $reason,
|
||||||
|
]);
|
||||||
|
|
||||||
|
$feedback->update([
|
||||||
|
'current_department_id' => $toDepartment->id,
|
||||||
|
'assigned_to' => $newHandlerId ?? $toDepartment->manager_id ?? null,
|
||||||
|
]);
|
||||||
|
|
||||||
|
$this->notifyDepartmentManager($toDepartment, $feedback, $log, $sender);
|
||||||
|
|
||||||
|
return $log;
|
||||||
|
}
|
||||||
|
|
||||||
|
protected function notifyDepartmentManager(Department $department, Feedback $feedback, TicketTransferLog $log, User $sender): void
|
||||||
|
{
|
||||||
|
$manager = $department->manager;
|
||||||
|
|
||||||
|
if ($manager) {
|
||||||
|
$manager->notify(new \App\Notifications\TicketTransferred($feedback, $log, $sender));
|
||||||
|
}
|
||||||
|
}
|
||||||
|
}
|
||||||
@@ -1,7 +1,6 @@
|
|||||||
<?php
|
<?php
|
||||||
|
|
||||||
use App\Providers\AppServiceProvider;
|
|
||||||
|
|
||||||
return [
|
return [
|
||||||
AppServiceProvider::class,
|
App\Providers\AppServiceProvider::class,
|
||||||
|
App\Providers\Filament\AdminPanelProvider::class,
|
||||||
];
|
];
|
||||||
|
|||||||
@@ -7,8 +7,10 @@
|
|||||||
"license": "MIT",
|
"license": "MIT",
|
||||||
"require": {
|
"require": {
|
||||||
"php": "^8.3",
|
"php": "^8.3",
|
||||||
|
"filament/filament": "^5.5",
|
||||||
"laravel/framework": "^13.0",
|
"laravel/framework": "^13.0",
|
||||||
"laravel/tinker": "^3.0"
|
"laravel/tinker": "^3.0",
|
||||||
|
"spatie/laravel-permission": "*"
|
||||||
},
|
},
|
||||||
"require-dev": {
|
"require-dev": {
|
||||||
"fakerphp/faker": "^1.23",
|
"fakerphp/faker": "^1.23",
|
||||||
@@ -16,6 +18,8 @@
|
|||||||
"laravel/pint": "^1.27",
|
"laravel/pint": "^1.27",
|
||||||
"mockery/mockery": "^1.6",
|
"mockery/mockery": "^1.6",
|
||||||
"nunomaduro/collision": "^8.6",
|
"nunomaduro/collision": "^8.6",
|
||||||
|
"pestphp/pest": "^4.6",
|
||||||
|
"pestphp/pest-plugin-laravel": "^4.1",
|
||||||
"phpunit/phpunit": "^12.5.12"
|
"phpunit/phpunit": "^12.5.12"
|
||||||
},
|
},
|
||||||
"autoload": {
|
"autoload": {
|
||||||
@@ -49,7 +53,8 @@
|
|||||||
],
|
],
|
||||||
"post-autoload-dump": [
|
"post-autoload-dump": [
|
||||||
"Illuminate\\Foundation\\ComposerScripts::postAutoloadDump",
|
"Illuminate\\Foundation\\ComposerScripts::postAutoloadDump",
|
||||||
"@php artisan package:discover --ansi"
|
"@php artisan package:discover --ansi",
|
||||||
|
"@php artisan filament:upgrade"
|
||||||
],
|
],
|
||||||
"post-update-cmd": [
|
"post-update-cmd": [
|
||||||
"@php artisan vendor:publish --tag=laravel-assets --ansi --force"
|
"@php artisan vendor:publish --tag=laravel-assets --ansi --force"
|
||||||
|
|||||||
11432
composer.lock
generated
Normal file
11432
composer.lock
generated
Normal file
File diff suppressed because it is too large
Load Diff
202
config/permission.php
Normal file
202
config/permission.php
Normal file
@@ -0,0 +1,202 @@
|
|||||||
|
<?php
|
||||||
|
|
||||||
|
return [
|
||||||
|
|
||||||
|
'models' => [
|
||||||
|
|
||||||
|
/*
|
||||||
|
* When using the "HasPermissions" trait from this package, we need to know which
|
||||||
|
* Eloquent model should be used to retrieve your permissions. Of course, it
|
||||||
|
* is often just the "Permission" model but you may use whatever you like.
|
||||||
|
*
|
||||||
|
* The model you want to use as a Permission model needs to implement the
|
||||||
|
* `Spatie\Permission\Contracts\Permission` contract.
|
||||||
|
*/
|
||||||
|
|
||||||
|
'permission' => Spatie\Permission\Models\Permission::class,
|
||||||
|
|
||||||
|
/*
|
||||||
|
* When using the "HasRoles" trait from this package, we need to know which
|
||||||
|
* Eloquent model should be used to retrieve your roles. Of course, it
|
||||||
|
* is often just the "Role" model but you may use whatever you like.
|
||||||
|
*
|
||||||
|
* The model you want to use as a Role model needs to implement the
|
||||||
|
* `Spatie\Permission\Contracts\Role` contract.
|
||||||
|
*/
|
||||||
|
|
||||||
|
'role' => Spatie\Permission\Models\Role::class,
|
||||||
|
|
||||||
|
],
|
||||||
|
|
||||||
|
'table_names' => [
|
||||||
|
|
||||||
|
/*
|
||||||
|
* When using the "HasRoles" trait from this package, we need to know which
|
||||||
|
* table should be used to retrieve your roles. We have chosen a basic
|
||||||
|
* default value but you may easily change it to any table you like.
|
||||||
|
*/
|
||||||
|
|
||||||
|
'roles' => 'roles',
|
||||||
|
|
||||||
|
/*
|
||||||
|
* When using the "HasPermissions" trait from this package, we need to know which
|
||||||
|
* table should be used to retrieve your permissions. We have chosen a basic
|
||||||
|
* default value but you may easily change it to any table you like.
|
||||||
|
*/
|
||||||
|
|
||||||
|
'permissions' => 'permissions',
|
||||||
|
|
||||||
|
/*
|
||||||
|
* When using the "HasPermissions" trait from this package, we need to know which
|
||||||
|
* table should be used to retrieve your models permissions. We have chosen a
|
||||||
|
* basic default value but you may easily change it to any table you like.
|
||||||
|
*/
|
||||||
|
|
||||||
|
'model_has_permissions' => 'model_has_permissions',
|
||||||
|
|
||||||
|
/*
|
||||||
|
* When using the "HasRoles" trait from this package, we need to know which
|
||||||
|
* table should be used to retrieve your models roles. We have chosen a
|
||||||
|
* basic default value but you may easily change it to any table you like.
|
||||||
|
*/
|
||||||
|
|
||||||
|
'model_has_roles' => 'model_has_roles',
|
||||||
|
|
||||||
|
/*
|
||||||
|
* When using the "HasRoles" trait from this package, we need to know which
|
||||||
|
* table should be used to retrieve your roles permissions. We have chosen a
|
||||||
|
* basic default value but you may easily change it to any table you like.
|
||||||
|
*/
|
||||||
|
|
||||||
|
'role_has_permissions' => 'role_has_permissions',
|
||||||
|
],
|
||||||
|
|
||||||
|
'column_names' => [
|
||||||
|
/*
|
||||||
|
* Change this if you want to name the related pivots other than defaults
|
||||||
|
*/
|
||||||
|
'role_pivot_key' => null, // default 'role_id',
|
||||||
|
'permission_pivot_key' => null, // default 'permission_id',
|
||||||
|
|
||||||
|
/*
|
||||||
|
* Change this if you want to name the related model primary key other than
|
||||||
|
* `model_id`.
|
||||||
|
*
|
||||||
|
* For example, this would be nice if your primary keys are all UUIDs. In
|
||||||
|
* that case, name this `model_uuid`.
|
||||||
|
*/
|
||||||
|
|
||||||
|
'model_morph_key' => 'model_id',
|
||||||
|
|
||||||
|
/*
|
||||||
|
* Change this if you want to use the teams feature and your related model's
|
||||||
|
* foreign key is other than `team_id`.
|
||||||
|
*/
|
||||||
|
|
||||||
|
'team_foreign_key' => 'team_id',
|
||||||
|
],
|
||||||
|
|
||||||
|
/*
|
||||||
|
* When set to true, the method for checking permissions will be registered on the gate.
|
||||||
|
* Set this to false if you want to implement custom logic for checking permissions.
|
||||||
|
*/
|
||||||
|
|
||||||
|
'register_permission_check_method' => true,
|
||||||
|
|
||||||
|
/*
|
||||||
|
* When set to true, Laravel\Octane\Events\OperationTerminated event listener will be registered
|
||||||
|
* this will refresh permissions on every TickTerminated, TaskTerminated and RequestTerminated
|
||||||
|
* NOTE: This should not be needed in most cases, but an Octane/Vapor combination benefited from it.
|
||||||
|
*/
|
||||||
|
'register_octane_reset_listener' => false,
|
||||||
|
|
||||||
|
/*
|
||||||
|
* Events will fire when a role or permission is assigned/unassigned:
|
||||||
|
* \Spatie\Permission\Events\RoleAttachedEvent
|
||||||
|
* \Spatie\Permission\Events\RoleDetachedEvent
|
||||||
|
* \Spatie\Permission\Events\PermissionAttachedEvent
|
||||||
|
* \Spatie\Permission\Events\PermissionDetachedEvent
|
||||||
|
*
|
||||||
|
* To enable, set to true, and then create listeners to watch these events.
|
||||||
|
*/
|
||||||
|
'events_enabled' => false,
|
||||||
|
|
||||||
|
/*
|
||||||
|
* Teams Feature.
|
||||||
|
* When set to true the package implements teams using the 'team_foreign_key'.
|
||||||
|
* If you want the migrations to register the 'team_foreign_key', you must
|
||||||
|
* set this to true before doing the migration.
|
||||||
|
* If you already did the migration then you must make a new migration to also
|
||||||
|
* add 'team_foreign_key' to 'roles', 'model_has_roles', and 'model_has_permissions'
|
||||||
|
* (view the latest version of this package's migration file)
|
||||||
|
*/
|
||||||
|
|
||||||
|
'teams' => false,
|
||||||
|
|
||||||
|
/*
|
||||||
|
* The class to use to resolve the permissions team id
|
||||||
|
*/
|
||||||
|
'team_resolver' => \Spatie\Permission\DefaultTeamResolver::class,
|
||||||
|
|
||||||
|
/*
|
||||||
|
* Passport Client Credentials Grant
|
||||||
|
* When set to true the package will use Passports Client to check permissions
|
||||||
|
*/
|
||||||
|
|
||||||
|
'use_passport_client_credentials' => false,
|
||||||
|
|
||||||
|
/*
|
||||||
|
* When set to true, the required permission names are added to exception messages.
|
||||||
|
* This could be considered an information leak in some contexts, so the default
|
||||||
|
* setting is false here for optimum safety.
|
||||||
|
*/
|
||||||
|
|
||||||
|
'display_permission_in_exception' => false,
|
||||||
|
|
||||||
|
/*
|
||||||
|
* When set to true, the required role names are added to exception messages.
|
||||||
|
* This could be considered an information leak in some contexts, so the default
|
||||||
|
* setting is false here for optimum safety.
|
||||||
|
*/
|
||||||
|
|
||||||
|
'display_role_in_exception' => false,
|
||||||
|
|
||||||
|
/*
|
||||||
|
* By default wildcard permission lookups are disabled.
|
||||||
|
* See documentation to understand supported syntax.
|
||||||
|
*/
|
||||||
|
|
||||||
|
'enable_wildcard_permission' => false,
|
||||||
|
|
||||||
|
/*
|
||||||
|
* The class to use for interpreting wildcard permissions.
|
||||||
|
* If you need to modify delimiters, override the class and specify its name here.
|
||||||
|
*/
|
||||||
|
// 'wildcard_permission' => Spatie\Permission\WildcardPermission::class,
|
||||||
|
|
||||||
|
/* Cache-specific settings */
|
||||||
|
|
||||||
|
'cache' => [
|
||||||
|
|
||||||
|
/*
|
||||||
|
* By default all permissions are cached for 24 hours to speed up performance.
|
||||||
|
* When permissions or roles are updated the cache is flushed automatically.
|
||||||
|
*/
|
||||||
|
|
||||||
|
'expiration_time' => \DateInterval::createFromDateString('24 hours'),
|
||||||
|
|
||||||
|
/*
|
||||||
|
* The cache key used to store all permissions.
|
||||||
|
*/
|
||||||
|
|
||||||
|
'key' => 'spatie.permission.cache',
|
||||||
|
|
||||||
|
/*
|
||||||
|
* You may optionally indicate a specific cache driver to use for permission and
|
||||||
|
* role caching using any of the `store` drivers listed in the cache.php config
|
||||||
|
* file. Using 'default' here means to use the `default` set in cache.php.
|
||||||
|
*/
|
||||||
|
|
||||||
|
'store' => 'default',
|
||||||
|
],
|
||||||
|
];
|
||||||
24
database/factories/FeedbackFactory.php
Normal file
24
database/factories/FeedbackFactory.php
Normal file
@@ -0,0 +1,24 @@
|
|||||||
|
<?php
|
||||||
|
|
||||||
|
namespace Database\Factories;
|
||||||
|
|
||||||
|
use App\Models\Feedback;
|
||||||
|
use Illuminate\Database\Eloquent\Factories\Factory;
|
||||||
|
|
||||||
|
/**
|
||||||
|
* @extends Factory<Feedback>
|
||||||
|
*/
|
||||||
|
class FeedbackFactory extends Factory
|
||||||
|
{
|
||||||
|
/**
|
||||||
|
* Define the model's default state.
|
||||||
|
*
|
||||||
|
* @return array<string, mixed>
|
||||||
|
*/
|
||||||
|
public function definition(): array
|
||||||
|
{
|
||||||
|
return [
|
||||||
|
//
|
||||||
|
];
|
||||||
|
}
|
||||||
|
}
|
||||||
@@ -0,0 +1,26 @@
|
|||||||
|
<?php
|
||||||
|
|
||||||
|
use Illuminate\Database\Migrations\Migration;
|
||||||
|
use Illuminate\Database\Schema\Blueprint;
|
||||||
|
use Illuminate\Support\Facades\Schema;
|
||||||
|
|
||||||
|
return new class extends Migration
|
||||||
|
{
|
||||||
|
public function up(): void
|
||||||
|
{
|
||||||
|
Schema::create('customer_product', function (Blueprint $table) {
|
||||||
|
$table->id();
|
||||||
|
$table->foreignId('customer_id')->constrained()->cascadeOnDelete();
|
||||||
|
$table->foreignId('product_id')->constrained()->cascadeOnDelete();
|
||||||
|
$table->date('purchase_date')->nullable();
|
||||||
|
$table->timestamps();
|
||||||
|
|
||||||
|
$table->unique(['customer_id', 'product_id']);
|
||||||
|
});
|
||||||
|
}
|
||||||
|
|
||||||
|
public function down(): void
|
||||||
|
{
|
||||||
|
Schema::dropIfExists('customer_product');
|
||||||
|
}
|
||||||
|
};
|
||||||
@@ -0,0 +1,26 @@
|
|||||||
|
<?php
|
||||||
|
|
||||||
|
use Illuminate\Database\Migrations\Migration;
|
||||||
|
use Illuminate\Database\Schema\Blueprint;
|
||||||
|
use Illuminate\Support\Facades\Schema;
|
||||||
|
|
||||||
|
return new class extends Migration
|
||||||
|
{
|
||||||
|
public function up(): void
|
||||||
|
{
|
||||||
|
Schema::create('customers', function (Blueprint $table) {
|
||||||
|
$table->id();
|
||||||
|
$table->string('name');
|
||||||
|
$table->string('email')->nullable()->unique();
|
||||||
|
$table->string('phone')->nullable();
|
||||||
|
$table->text('address')->nullable();
|
||||||
|
$table->string('status')->default('active');
|
||||||
|
$table->timestamps();
|
||||||
|
});
|
||||||
|
}
|
||||||
|
|
||||||
|
public function down(): void
|
||||||
|
{
|
||||||
|
Schema::dropIfExists('customers');
|
||||||
|
}
|
||||||
|
};
|
||||||
@@ -0,0 +1,24 @@
|
|||||||
|
<?php
|
||||||
|
|
||||||
|
use Illuminate\Database\Migrations\Migration;
|
||||||
|
use Illuminate\Database\Schema\Blueprint;
|
||||||
|
use Illuminate\Support\Facades\Schema;
|
||||||
|
|
||||||
|
return new class extends Migration
|
||||||
|
{
|
||||||
|
public function up(): void
|
||||||
|
{
|
||||||
|
Schema::create('products', function (Blueprint $table) {
|
||||||
|
$table->id();
|
||||||
|
$table->string('name');
|
||||||
|
$table->text('description')->nullable();
|
||||||
|
$table->string('status')->default('active');
|
||||||
|
$table->timestamps();
|
||||||
|
});
|
||||||
|
}
|
||||||
|
|
||||||
|
public function down(): void
|
||||||
|
{
|
||||||
|
Schema::dropIfExists('products');
|
||||||
|
}
|
||||||
|
};
|
||||||
@@ -0,0 +1,25 @@
|
|||||||
|
<?php
|
||||||
|
|
||||||
|
use Illuminate\Database\Migrations\Migration;
|
||||||
|
use Illuminate\Database\Schema\Blueprint;
|
||||||
|
use Illuminate\Support\Facades\Schema;
|
||||||
|
|
||||||
|
return new class extends Migration
|
||||||
|
{
|
||||||
|
public function up(): void
|
||||||
|
{
|
||||||
|
Schema::create('feedback_channels', function (Blueprint $table) {
|
||||||
|
$table->id();
|
||||||
|
$table->string('name');
|
||||||
|
$table->string('slug')->unique();
|
||||||
|
$table->string('icon')->nullable();
|
||||||
|
$table->boolean('is_active')->default(true);
|
||||||
|
$table->timestamps();
|
||||||
|
});
|
||||||
|
}
|
||||||
|
|
||||||
|
public function down(): void
|
||||||
|
{
|
||||||
|
Schema::dropIfExists('feedback_channels');
|
||||||
|
}
|
||||||
|
};
|
||||||
@@ -0,0 +1,28 @@
|
|||||||
|
<?php
|
||||||
|
|
||||||
|
use Illuminate\Database\Migrations\Migration;
|
||||||
|
use Illuminate\Database\Schema\Blueprint;
|
||||||
|
use Illuminate\Support\Facades\Schema;
|
||||||
|
|
||||||
|
return new class extends Migration
|
||||||
|
{
|
||||||
|
public function up(): void
|
||||||
|
{
|
||||||
|
Schema::create('feedback', function (Blueprint $table) {
|
||||||
|
$table->id();
|
||||||
|
$table->foreignId('customer_id')->constrained()->cascadeOnDelete();
|
||||||
|
$table->foreignId('customer_product_id')->nullable()->constrained('customer_product')->nullOnDelete();
|
||||||
|
$table->foreignId('feedback_channel_id')->constrained('feedback_channels');
|
||||||
|
$table->foreignId('assigned_to')->nullable()->constrained('users')->nullOnDelete();
|
||||||
|
$table->string('title');
|
||||||
|
$table->text('content');
|
||||||
|
$table->string('status')->default('pending');
|
||||||
|
$table->timestamps();
|
||||||
|
});
|
||||||
|
}
|
||||||
|
|
||||||
|
public function down(): void
|
||||||
|
{
|
||||||
|
Schema::dropIfExists('feedback');
|
||||||
|
}
|
||||||
|
};
|
||||||
@@ -0,0 +1,22 @@
|
|||||||
|
<?php
|
||||||
|
|
||||||
|
use Illuminate\Database\Migrations\Migration;
|
||||||
|
use Illuminate\Database\Schema\Blueprint;
|
||||||
|
use Illuminate\Support\Facades\Schema;
|
||||||
|
|
||||||
|
return new class extends Migration
|
||||||
|
{
|
||||||
|
public function up(): void
|
||||||
|
{
|
||||||
|
Schema::table('users', function (Blueprint $table) {
|
||||||
|
$table->string('role')->default('staff')->after('password');
|
||||||
|
});
|
||||||
|
}
|
||||||
|
|
||||||
|
public function down(): void
|
||||||
|
{
|
||||||
|
Schema::table('users', function (Blueprint $table) {
|
||||||
|
$table->dropColumn('role');
|
||||||
|
});
|
||||||
|
}
|
||||||
|
};
|
||||||
@@ -0,0 +1,26 @@
|
|||||||
|
<?php
|
||||||
|
|
||||||
|
use Illuminate\Database\Migrations\Migration;
|
||||||
|
use Illuminate\Database\Schema\Blueprint;
|
||||||
|
use Illuminate\Support\Facades\Schema;
|
||||||
|
|
||||||
|
return new class extends Migration
|
||||||
|
{
|
||||||
|
public function up(): void
|
||||||
|
{
|
||||||
|
Schema::create('feedback_interactions', function (Blueprint $table) {
|
||||||
|
$table->id();
|
||||||
|
$table->foreignId('feedback_id')->constrained('feedback')->cascadeOnDelete();
|
||||||
|
$table->foreignId('user_id')->constrained('users');
|
||||||
|
$table->string('type')->default('note'); // note, status_change, assignment, forward
|
||||||
|
$table->text('content')->nullable();
|
||||||
|
$table->json('changes')->nullable(); // tracks what changed (old_status => new_status, old_assignee => new_assignee)
|
||||||
|
$table->timestamps();
|
||||||
|
});
|
||||||
|
}
|
||||||
|
|
||||||
|
public function down(): void
|
||||||
|
{
|
||||||
|
Schema::dropIfExists('feedback_interactions');
|
||||||
|
}
|
||||||
|
};
|
||||||
@@ -0,0 +1,28 @@
|
|||||||
|
<?php
|
||||||
|
|
||||||
|
use Illuminate\Database\Migrations\Migration;
|
||||||
|
use Illuminate\Database\Schema\Blueprint;
|
||||||
|
use Illuminate\Support\Facades\Schema;
|
||||||
|
|
||||||
|
return new class extends Migration
|
||||||
|
{
|
||||||
|
public function up(): void
|
||||||
|
{
|
||||||
|
Schema::create('feedback_attachments', function (Blueprint $table) {
|
||||||
|
$table->id();
|
||||||
|
$table->foreignId('feedback_id')->constrained('feedback')->cascadeOnDelete();
|
||||||
|
$table->foreignId('feedback_interaction_id')->nullable()->constrained('feedback_interactions')->nullOnDelete();
|
||||||
|
$table->foreignId('user_id')->constrained('users');
|
||||||
|
$table->string('name');
|
||||||
|
$table->string('path');
|
||||||
|
$table->string('mime_type')->nullable();
|
||||||
|
$table->unsignedBigInteger('size')->nullable();
|
||||||
|
$table->timestamps();
|
||||||
|
});
|
||||||
|
}
|
||||||
|
|
||||||
|
public function down(): void
|
||||||
|
{
|
||||||
|
Schema::dropIfExists('feedback_attachments');
|
||||||
|
}
|
||||||
|
};
|
||||||
@@ -0,0 +1,31 @@
|
|||||||
|
<?php
|
||||||
|
|
||||||
|
use Illuminate\Database\Migrations\Migration;
|
||||||
|
use Illuminate\Database\Schema\Blueprint;
|
||||||
|
use Illuminate\Support\Facades\Schema;
|
||||||
|
|
||||||
|
return new class extends Migration
|
||||||
|
{
|
||||||
|
public function up(): void
|
||||||
|
{
|
||||||
|
Schema::create('feedback_tags', function (Blueprint $table) {
|
||||||
|
$table->id();
|
||||||
|
$table->string('name');
|
||||||
|
$table->string('slug')->unique();
|
||||||
|
$table->string('color')->nullable();
|
||||||
|
$table->timestamps();
|
||||||
|
});
|
||||||
|
|
||||||
|
Schema::create('feedback_feedback_tag', function (Blueprint $table) {
|
||||||
|
$table->foreignId('feedback_id')->constrained('feedback')->cascadeOnDelete();
|
||||||
|
$table->foreignId('feedback_tag_id')->constrained('feedback_tags')->cascadeOnDelete();
|
||||||
|
$table->primary(['feedback_id', 'feedback_tag_id']);
|
||||||
|
});
|
||||||
|
}
|
||||||
|
|
||||||
|
public function down(): void
|
||||||
|
{
|
||||||
|
Schema::dropIfExists('feedback_feedback_tag');
|
||||||
|
Schema::dropIfExists('feedback_tags');
|
||||||
|
}
|
||||||
|
};
|
||||||
@@ -0,0 +1,137 @@
|
|||||||
|
<?php
|
||||||
|
|
||||||
|
use Illuminate\Database\Migrations\Migration;
|
||||||
|
use Illuminate\Database\Schema\Blueprint;
|
||||||
|
use Illuminate\Support\Facades\Schema;
|
||||||
|
|
||||||
|
return new class extends Migration
|
||||||
|
{
|
||||||
|
/**
|
||||||
|
* Run the migrations.
|
||||||
|
*/
|
||||||
|
public function up(): void
|
||||||
|
{
|
||||||
|
$teams = config('permission.teams');
|
||||||
|
$tableNames = config('permission.table_names');
|
||||||
|
$columnNames = config('permission.column_names');
|
||||||
|
$pivotRole = $columnNames['role_pivot_key'] ?? 'role_id';
|
||||||
|
$pivotPermission = $columnNames['permission_pivot_key'] ?? 'permission_id';
|
||||||
|
|
||||||
|
throw_if(empty($tableNames), 'Error: config/permission.php not loaded. Run [php artisan config:clear] and try again.');
|
||||||
|
throw_if($teams && empty($columnNames['team_foreign_key'] ?? null), 'Error: team_foreign_key on config/permission.php not loaded. Run [php artisan config:clear] and try again.');
|
||||||
|
|
||||||
|
/**
|
||||||
|
* See `docs/prerequisites.md` for suggested lengths on 'name' and 'guard_name' if "1071 Specified key was too long" errors are encountered.
|
||||||
|
*/
|
||||||
|
Schema::create($tableNames['permissions'], static function (Blueprint $table) {
|
||||||
|
$table->id(); // permission id
|
||||||
|
$table->string('name');
|
||||||
|
$table->string('guard_name');
|
||||||
|
$table->timestamps();
|
||||||
|
|
||||||
|
$table->unique(['name', 'guard_name']);
|
||||||
|
});
|
||||||
|
|
||||||
|
/**
|
||||||
|
* See `docs/prerequisites.md` for suggested lengths on 'name' and 'guard_name' if "1071 Specified key was too long" errors are encountered.
|
||||||
|
*/
|
||||||
|
Schema::create($tableNames['roles'], static function (Blueprint $table) use ($teams, $columnNames) {
|
||||||
|
$table->id(); // role id
|
||||||
|
if ($teams || config('permission.testing')) { // permission.testing is a fix for sqlite testing
|
||||||
|
$table->unsignedBigInteger($columnNames['team_foreign_key'])->nullable();
|
||||||
|
$table->index($columnNames['team_foreign_key'], 'roles_team_foreign_key_index');
|
||||||
|
}
|
||||||
|
$table->string('name');
|
||||||
|
$table->string('guard_name');
|
||||||
|
$table->timestamps();
|
||||||
|
if ($teams || config('permission.testing')) {
|
||||||
|
$table->unique([$columnNames['team_foreign_key'], 'name', 'guard_name']);
|
||||||
|
} else {
|
||||||
|
$table->unique(['name', 'guard_name']);
|
||||||
|
}
|
||||||
|
});
|
||||||
|
|
||||||
|
Schema::create($tableNames['model_has_permissions'], static function (Blueprint $table) use ($tableNames, $columnNames, $pivotPermission, $teams) {
|
||||||
|
$table->unsignedBigInteger($pivotPermission);
|
||||||
|
|
||||||
|
$table->string('model_type');
|
||||||
|
$table->unsignedBigInteger($columnNames['model_morph_key']);
|
||||||
|
$table->index([$columnNames['model_morph_key'], 'model_type'], 'model_has_permissions_model_id_model_type_index');
|
||||||
|
|
||||||
|
$table->foreign($pivotPermission)
|
||||||
|
->references('id') // permission id
|
||||||
|
->on($tableNames['permissions'])
|
||||||
|
->cascadeOnDelete();
|
||||||
|
if ($teams) {
|
||||||
|
$table->unsignedBigInteger($columnNames['team_foreign_key']);
|
||||||
|
$table->index($columnNames['team_foreign_key'], 'model_has_permissions_team_foreign_key_index');
|
||||||
|
|
||||||
|
$table->primary([$columnNames['team_foreign_key'], $pivotPermission, $columnNames['model_morph_key'], 'model_type'],
|
||||||
|
'model_has_permissions_permission_model_type_primary');
|
||||||
|
} else {
|
||||||
|
$table->primary([$pivotPermission, $columnNames['model_morph_key'], 'model_type'],
|
||||||
|
'model_has_permissions_permission_model_type_primary');
|
||||||
|
}
|
||||||
|
});
|
||||||
|
|
||||||
|
Schema::create($tableNames['model_has_roles'], static function (Blueprint $table) use ($tableNames, $columnNames, $pivotRole, $teams) {
|
||||||
|
$table->unsignedBigInteger($pivotRole);
|
||||||
|
|
||||||
|
$table->string('model_type');
|
||||||
|
$table->unsignedBigInteger($columnNames['model_morph_key']);
|
||||||
|
$table->index([$columnNames['model_morph_key'], 'model_type'], 'model_has_roles_model_id_model_type_index');
|
||||||
|
|
||||||
|
$table->foreign($pivotRole)
|
||||||
|
->references('id') // role id
|
||||||
|
->on($tableNames['roles'])
|
||||||
|
->cascadeOnDelete();
|
||||||
|
if ($teams) {
|
||||||
|
$table->unsignedBigInteger($columnNames['team_foreign_key']);
|
||||||
|
$table->index($columnNames['team_foreign_key'], 'model_has_roles_team_foreign_key_index');
|
||||||
|
|
||||||
|
$table->primary([$columnNames['team_foreign_key'], $pivotRole, $columnNames['model_morph_key'], 'model_type'],
|
||||||
|
'model_has_roles_role_model_type_primary');
|
||||||
|
} else {
|
||||||
|
$table->primary([$pivotRole, $columnNames['model_morph_key'], 'model_type'],
|
||||||
|
'model_has_roles_role_model_type_primary');
|
||||||
|
}
|
||||||
|
});
|
||||||
|
|
||||||
|
Schema::create($tableNames['role_has_permissions'], static function (Blueprint $table) use ($tableNames, $pivotRole, $pivotPermission) {
|
||||||
|
$table->unsignedBigInteger($pivotPermission);
|
||||||
|
$table->unsignedBigInteger($pivotRole);
|
||||||
|
|
||||||
|
$table->foreign($pivotPermission)
|
||||||
|
->references('id') // permission id
|
||||||
|
->on($tableNames['permissions'])
|
||||||
|
->cascadeOnDelete();
|
||||||
|
|
||||||
|
$table->foreign($pivotRole)
|
||||||
|
->references('id') // role id
|
||||||
|
->on($tableNames['roles'])
|
||||||
|
->cascadeOnDelete();
|
||||||
|
|
||||||
|
$table->primary([$pivotPermission, $pivotRole], 'role_has_permissions_permission_id_role_id_primary');
|
||||||
|
});
|
||||||
|
|
||||||
|
app('cache')
|
||||||
|
->store(config('permission.cache.store') != 'default' ? config('permission.cache.store') : null)
|
||||||
|
->forget(config('permission.cache.key'));
|
||||||
|
}
|
||||||
|
|
||||||
|
/**
|
||||||
|
* Reverse the migrations.
|
||||||
|
*/
|
||||||
|
public function down(): void
|
||||||
|
{
|
||||||
|
$tableNames = config('permission.table_names');
|
||||||
|
|
||||||
|
throw_if(empty($tableNames), 'Error: config/permission.php not found and defaults could not be merged. Please publish the package configuration before proceeding, or drop the tables manually.');
|
||||||
|
|
||||||
|
Schema::dropIfExists($tableNames['role_has_permissions']);
|
||||||
|
Schema::dropIfExists($tableNames['model_has_roles']);
|
||||||
|
Schema::dropIfExists($tableNames['model_has_permissions']);
|
||||||
|
Schema::dropIfExists($tableNames['roles']);
|
||||||
|
Schema::dropIfExists($tableNames['permissions']);
|
||||||
|
}
|
||||||
|
};
|
||||||
@@ -0,0 +1,23 @@
|
|||||||
|
<?php
|
||||||
|
|
||||||
|
use Illuminate\Database\Migrations\Migration;
|
||||||
|
use Illuminate\Database\Schema\Blueprint;
|
||||||
|
use Illuminate\Support\Facades\Schema;
|
||||||
|
|
||||||
|
return new class extends Migration
|
||||||
|
{
|
||||||
|
public function up(): void
|
||||||
|
{
|
||||||
|
Schema::create('departments', function (Blueprint $table) {
|
||||||
|
$table->id();
|
||||||
|
$table->string('name');
|
||||||
|
$table->foreignId('manager_id')->nullable()->constrained('users')->nullOnDelete();
|
||||||
|
$table->timestamps();
|
||||||
|
});
|
||||||
|
}
|
||||||
|
|
||||||
|
public function down(): void
|
||||||
|
{
|
||||||
|
Schema::dropIfExists('departments');
|
||||||
|
}
|
||||||
|
};
|
||||||
@@ -0,0 +1,24 @@
|
|||||||
|
<?php
|
||||||
|
|
||||||
|
use Illuminate\Database\Migrations\Migration;
|
||||||
|
use Illuminate\Database\Schema\Blueprint;
|
||||||
|
use Illuminate\Support\Facades\Schema;
|
||||||
|
|
||||||
|
return new class extends Migration
|
||||||
|
{
|
||||||
|
public function up(): void
|
||||||
|
{
|
||||||
|
Schema::table('feedback', function (Blueprint $table) {
|
||||||
|
$table->foreignId('current_department_id')->nullable()->after('assigned_to')->constrained('departments')->nullOnDelete();
|
||||||
|
$table->boolean('is_escalated')->default(false)->after('current_department_id');
|
||||||
|
});
|
||||||
|
}
|
||||||
|
|
||||||
|
public function down(): void
|
||||||
|
{
|
||||||
|
Schema::table('feedback', function (Blueprint $table) {
|
||||||
|
$table->dropForeign(['current_department_id']);
|
||||||
|
$table->dropColumn(['current_department_id', 'is_escalated']);
|
||||||
|
});
|
||||||
|
}
|
||||||
|
};
|
||||||
@@ -0,0 +1,26 @@
|
|||||||
|
<?php
|
||||||
|
|
||||||
|
use Illuminate\Database\Migrations\Migration;
|
||||||
|
use Illuminate\Database\Schema\Blueprint;
|
||||||
|
use Illuminate\Support\Facades\Schema;
|
||||||
|
|
||||||
|
return new class extends Migration
|
||||||
|
{
|
||||||
|
public function up(): void
|
||||||
|
{
|
||||||
|
Schema::create('ticket_transfer_logs', function (Blueprint $table) {
|
||||||
|
$table->id();
|
||||||
|
$table->foreignId('feedback_id')->constrained('feedback')->cascadeOnDelete();
|
||||||
|
$table->foreignId('from_department_id')->nullable()->constrained('departments')->nullOnDelete();
|
||||||
|
$table->foreignId('to_department_id')->nullable()->constrained('departments')->nullOnDelete();
|
||||||
|
$table->foreignId('sender_id')->constrained('users');
|
||||||
|
$table->text('reason');
|
||||||
|
$table->timestamps();
|
||||||
|
});
|
||||||
|
}
|
||||||
|
|
||||||
|
public function down(): void
|
||||||
|
{
|
||||||
|
Schema::dropIfExists('ticket_transfer_logs');
|
||||||
|
}
|
||||||
|
};
|
||||||
@@ -0,0 +1,24 @@
|
|||||||
|
<?php
|
||||||
|
|
||||||
|
use Illuminate\Database\Migrations\Migration;
|
||||||
|
use Illuminate\Database\Schema\Blueprint;
|
||||||
|
use Illuminate\Support\Facades\Schema;
|
||||||
|
|
||||||
|
return new class extends Migration
|
||||||
|
{
|
||||||
|
public function up(): void
|
||||||
|
{
|
||||||
|
Schema::table('feedback_attachments', function (Blueprint $table) {
|
||||||
|
$table->uuid('uuid')->nullable()->after('id')->unique();
|
||||||
|
$table->string('disk')->default('local')->after('path');
|
||||||
|
$table->string('collection')->default('general')->after('disk');
|
||||||
|
});
|
||||||
|
}
|
||||||
|
|
||||||
|
public function down(): void
|
||||||
|
{
|
||||||
|
Schema::table('feedback_attachments', function (Blueprint $table) {
|
||||||
|
$table->dropColumn(['uuid', 'disk', 'collection']);
|
||||||
|
});
|
||||||
|
}
|
||||||
|
};
|
||||||
@@ -0,0 +1,22 @@
|
|||||||
|
<?php
|
||||||
|
|
||||||
|
use Illuminate\Database\Migrations\Migration;
|
||||||
|
use Illuminate\Database\Schema\Blueprint;
|
||||||
|
use Illuminate\Support\Facades\Schema;
|
||||||
|
|
||||||
|
return new class extends Migration
|
||||||
|
{
|
||||||
|
public function up(): void
|
||||||
|
{
|
||||||
|
Schema::table('feedback_attachments', function (Blueprint $table) {
|
||||||
|
$table->string('disk')->default('local')->change();
|
||||||
|
});
|
||||||
|
}
|
||||||
|
|
||||||
|
public function down(): void
|
||||||
|
{
|
||||||
|
Schema::table('feedback_attachments', function (Blueprint $table) {
|
||||||
|
$table->string('disk')->default('private')->change();
|
||||||
|
});
|
||||||
|
}
|
||||||
|
};
|
||||||
@@ -0,0 +1,25 @@
|
|||||||
|
<?php
|
||||||
|
|
||||||
|
use Illuminate\Database\Migrations\Migration;
|
||||||
|
use Illuminate\Database\Schema\Blueprint;
|
||||||
|
use Illuminate\Support\Facades\Schema;
|
||||||
|
|
||||||
|
return new class extends Migration
|
||||||
|
{
|
||||||
|
public function up(): void
|
||||||
|
{
|
||||||
|
Schema::create('notifications', function (Blueprint $table) {
|
||||||
|
$table->uuid('id')->primary();
|
||||||
|
$table->string('type');
|
||||||
|
$table->morphs('notifiable');
|
||||||
|
$table->text('data');
|
||||||
|
$table->timestamp('read_at')->nullable();
|
||||||
|
$table->timestamps();
|
||||||
|
});
|
||||||
|
}
|
||||||
|
|
||||||
|
public function down(): void
|
||||||
|
{
|
||||||
|
Schema::dropIfExists('notifications');
|
||||||
|
}
|
||||||
|
};
|
||||||
261
database/seeders/AfterSalesSeeder.php
Normal file
261
database/seeders/AfterSalesSeeder.php
Normal file
@@ -0,0 +1,261 @@
|
|||||||
|
<?php
|
||||||
|
|
||||||
|
namespace Database\Seeders;
|
||||||
|
|
||||||
|
use App\Models\Customer;
|
||||||
|
use App\Models\Department;
|
||||||
|
use App\Models\Feedback;
|
||||||
|
use App\Models\FeedbackChannel;
|
||||||
|
use App\Models\Product;
|
||||||
|
use App\Models\User;
|
||||||
|
use Illuminate\Database\Seeder;
|
||||||
|
use Spatie\Permission\Models\Role;
|
||||||
|
|
||||||
|
class AfterSalesSeeder extends Seeder
|
||||||
|
{
|
||||||
|
public function run(): void
|
||||||
|
{
|
||||||
|
Role::create(['name' => 'admin']);
|
||||||
|
Role::create(['name' => 'manager']);
|
||||||
|
Role::create(['name' => 'staff']);
|
||||||
|
|
||||||
|
$admin = User::create([
|
||||||
|
'name' => 'Admin',
|
||||||
|
'email' => 'admin@minicrm.local',
|
||||||
|
'password' => bcrypt('password'),
|
||||||
|
'role' => 'admin',
|
||||||
|
]);
|
||||||
|
$admin->assignRole('admin');
|
||||||
|
|
||||||
|
$manager = User::create([
|
||||||
|
'name' => 'Manager',
|
||||||
|
'email' => 'manager@minicrm.local',
|
||||||
|
'password' => bcrypt('password'),
|
||||||
|
'role' => 'manager',
|
||||||
|
]);
|
||||||
|
$manager->assignRole('manager');
|
||||||
|
|
||||||
|
$staff = User::create([
|
||||||
|
'name' => 'Staff',
|
||||||
|
'email' => 'staff@minicrm.local',
|
||||||
|
'password' => bcrypt('password'),
|
||||||
|
'role' => 'staff',
|
||||||
|
]);
|
||||||
|
$staff->assignRole('staff');
|
||||||
|
|
||||||
|
$depCskh = Department::create(['name' => 'Phòng CSKH', 'manager_id' => $manager->id]);
|
||||||
|
$depKythuat = Department::create(['name' => 'Phòng Kỹ thuật', 'manager_id' => $admin->id]);
|
||||||
|
$depKetoan = Department::create(['name' => 'Phòng Kế toán', 'manager_id' => null]);
|
||||||
|
$depPhaply = Department::create(['name' => 'Phòng Pháp lý', 'manager_id' => null]);
|
||||||
|
|
||||||
|
$channels = [
|
||||||
|
['name' => 'Email', 'slug' => 'email', 'icon' => 'heroicon-o-envelope'],
|
||||||
|
['name' => 'Zalo', 'slug' => 'zalo', 'icon' => 'heroicon-o-chat-bubble-left'],
|
||||||
|
['name' => 'Phone', 'slug' => 'phone', 'icon' => 'heroicon-o-phone'],
|
||||||
|
['name' => 'Document', 'slug' => 'document', 'icon' => 'heroicon-o-document-text'],
|
||||||
|
['name' => 'In Person', 'slug' => 'in-person', 'icon' => 'heroicon-o-user'],
|
||||||
|
];
|
||||||
|
|
||||||
|
foreach ($channels as $channel) {
|
||||||
|
FeedbackChannel::create($channel);
|
||||||
|
}
|
||||||
|
|
||||||
|
$products = [
|
||||||
|
['name' => 'Sunrise Apartment A1', 'description' => 'Luxury apartment in District 1, 3 bedrooms, river view', 'status' => 'active'],
|
||||||
|
['name' => 'Sunrise Apartment A2', 'description' => 'Premium apartment in District 1, 2 bedrooms, city view', 'status' => 'active'],
|
||||||
|
['name' => 'Green Valley Villa', 'description' => 'Standalone villa with private garden and pool', 'status' => 'active'],
|
||||||
|
['name' => 'Ocean Tower Office', 'description' => 'High-end office space in central business district', 'status' => 'sold_out'],
|
||||||
|
['name' => 'Park Hill Townhouse', 'description' => 'Modern townhouse near the park, 4 bedrooms', 'status' => 'inactive'],
|
||||||
|
];
|
||||||
|
|
||||||
|
foreach ($products as $product) {
|
||||||
|
Product::create($product);
|
||||||
|
}
|
||||||
|
|
||||||
|
$customers = [
|
||||||
|
['name' => 'Nguyen Van A', 'email' => 'nguyenvana@example.com', 'phone' => '0909123456', 'address' => 'Hanoi'],
|
||||||
|
['name' => 'Tran Thi B', 'email' => 'tranthib@example.com', 'phone' => '0918234567', 'address' => 'Ho Chi Minh City'],
|
||||||
|
['name' => 'Le Van C', 'email' => 'levanc@example.com', 'phone' => '0927345678', 'address' => 'Da Nang'],
|
||||||
|
['name' => 'Pham Thi D', 'email' => 'phamthid@example.com', 'phone' => '0936456789', 'address' => 'Can Tho'],
|
||||||
|
];
|
||||||
|
|
||||||
|
foreach ($customers as $customerData) {
|
||||||
|
Customer::create($customerData);
|
||||||
|
}
|
||||||
|
|
||||||
|
$customers = Customer::all();
|
||||||
|
$products = Product::where('status', 'active')->get();
|
||||||
|
$channels = FeedbackChannel::all();
|
||||||
|
|
||||||
|
$customers[0]->products()->attach($products[0]->id, ['purchase_date' => '2024-01-15']);
|
||||||
|
$customers[0]->products()->attach($products[1]->id, ['purchase_date' => '2024-06-01']);
|
||||||
|
$customers[1]->products()->attach($products[0]->id, ['purchase_date' => '2024-03-20']);
|
||||||
|
$customers[2]->products()->attach($products[2]->id, ['purchase_date' => '2024-09-10']);
|
||||||
|
$customers[3]->products()->attach($products[1]->id, ['purchase_date' => '2025-01-05']);
|
||||||
|
$customers[3]->products()->attach($products[2]->id, ['purchase_date' => '2025-02-15']);
|
||||||
|
|
||||||
|
$customerProduct1 = \App\Models\CustomerProduct::where('customer_id', $customers[0]->id)->where('product_id', $products[0]->id)->first();
|
||||||
|
$customerProduct2 = \App\Models\CustomerProduct::where('customer_id', $customers[0]->id)->where('product_id', $products[1]->id)->first();
|
||||||
|
$customerProduct3 = \App\Models\CustomerProduct::where('customer_id', $customers[1]->id)->where('product_id', $products[0]->id)->first();
|
||||||
|
|
||||||
|
$feedbacks = [
|
||||||
|
[
|
||||||
|
'customer_id' => $customers[0]->id,
|
||||||
|
'customer_product_id' => $customerProduct1->id,
|
||||||
|
'feedback_channel_id' => $channels->firstWhere('slug', 'email')->id,
|
||||||
|
'title' => 'Leaking ceiling in living room',
|
||||||
|
'content' => 'I noticed water stains on the ceiling of the living room after heavy rain. Please send someone to inspect and fix.',
|
||||||
|
'status' => 'pending',
|
||||||
|
'assigned_to' => $staff->id,
|
||||||
|
'current_department_id' => $depCskh->id,
|
||||||
|
],
|
||||||
|
[
|
||||||
|
'customer_id' => $customers[0]->id,
|
||||||
|
'customer_product_id' => $customerProduct2->id,
|
||||||
|
'feedback_channel_id' => $channels->firstWhere('slug', 'phone')->id,
|
||||||
|
'title' => 'Request for parking slot upgrade',
|
||||||
|
'content' => 'I would like to upgrade from one parking slot to two. Please advise on availability and pricing.',
|
||||||
|
'status' => 'processing',
|
||||||
|
'assigned_to' => $manager->id,
|
||||||
|
'current_department_id' => $depCskh->id,
|
||||||
|
],
|
||||||
|
[
|
||||||
|
'customer_id' => $customers[1]->id,
|
||||||
|
'customer_product_id' => $customerProduct3->id,
|
||||||
|
'feedback_channel_id' => $channels->firstWhere('slug', 'zalo')->id,
|
||||||
|
'title' => 'AC not cooling properly',
|
||||||
|
'content' => 'The air conditioner in the master bedroom is making loud noises and not cooling effectively.',
|
||||||
|
'status' => 'resolved',
|
||||||
|
'assigned_to' => $staff->id,
|
||||||
|
'current_department_id' => $depKythuat->id,
|
||||||
|
],
|
||||||
|
[
|
||||||
|
'customer_id' => $customers[2]->id,
|
||||||
|
'customer_product_id' => null,
|
||||||
|
'feedback_channel_id' => $channels->firstWhere('slug', 'document')->id,
|
||||||
|
'title' => 'General feedback on community services',
|
||||||
|
'content' => 'I suggest improving the garbage collection schedule to twice a day instead of once. Also, the security guard shift changes could be more organized.',
|
||||||
|
'status' => 'pending',
|
||||||
|
'assigned_to' => null,
|
||||||
|
'current_department_id' => $depCskh->id,
|
||||||
|
],
|
||||||
|
[
|
||||||
|
'customer_id' => $customers[3]->id,
|
||||||
|
'customer_product_id' => \App\Models\CustomerProduct::where('customer_id', $customers[3]->id)->where('product_id', $products[1]->id)->first()->id,
|
||||||
|
'feedback_channel_id' => $channels->firstWhere('slug', 'email')->id,
|
||||||
|
'title' => 'Kitchen cabinet hinge broken',
|
||||||
|
'content' => 'One of the kitchen cabinet hinges is broken. It is still under warranty, please arrange replacement.',
|
||||||
|
'status' => 'closed',
|
||||||
|
'assigned_to' => $staff->id,
|
||||||
|
'current_department_id' => $depKythuat->id,
|
||||||
|
],
|
||||||
|
];
|
||||||
|
|
||||||
|
foreach ($feedbacks as $feedback) {
|
||||||
|
Feedback::create($feedback);
|
||||||
|
}
|
||||||
|
|
||||||
|
$tags = [
|
||||||
|
['name' => 'Leaking', 'slug' => 'leaking', 'color' => '#3b82f6'],
|
||||||
|
['name' => 'Electrical', 'slug' => 'electrical', 'color' => '#f59e0b'],
|
||||||
|
['name' => 'Warranty', 'slug' => 'warranty', 'color' => '#10b981'],
|
||||||
|
['name' => 'Maintenance', 'slug' => 'maintenance', 'color' => '#8b5cf6'],
|
||||||
|
['name' => 'Service Request', 'slug' => 'service-request', 'color' => '#ec4899'],
|
||||||
|
];
|
||||||
|
|
||||||
|
foreach ($tags as $tag) {
|
||||||
|
\App\Models\FeedbackTag::create($tag);
|
||||||
|
}
|
||||||
|
|
||||||
|
$allFeedback = Feedback::all();
|
||||||
|
$allTags = \App\Models\FeedbackTag::all();
|
||||||
|
|
||||||
|
$allFeedback[0]->tags()->attach([$allTags[0]->id, $allTags[3]->id]);
|
||||||
|
$allFeedback[1]->tags()->attach([$allTags[4]->id]);
|
||||||
|
$allFeedback[2]->tags()->attach([$allTags[1]->id, $allTags[2]->id]);
|
||||||
|
$allFeedback[3]->tags()->attach([$allTags[3]->id]);
|
||||||
|
$allFeedback[4]->tags()->attach([$allTags[2]->id, $allTags[3]->id]);
|
||||||
|
|
||||||
|
\App\Models\FeedbackInteraction::create([
|
||||||
|
'feedback_id' => $allFeedback[0]->id,
|
||||||
|
'user_id' => $admin->id,
|
||||||
|
'type' => 'note',
|
||||||
|
'content' => 'Feedback received via Email. Assigned to Staff for initial handling.',
|
||||||
|
'changes' => ['status' => ['old' => null, 'new' => 'pending']],
|
||||||
|
]);
|
||||||
|
|
||||||
|
\App\Models\FeedbackInteraction::create([
|
||||||
|
'feedback_id' => $allFeedback[0]->id,
|
||||||
|
'user_id' => $staff->id,
|
||||||
|
'type' => 'note',
|
||||||
|
'content' => 'Contacted customer via phone. Scheduled inspection for next Tuesday. Customer agreed.',
|
||||||
|
]);
|
||||||
|
|
||||||
|
\App\Models\FeedbackInteraction::create([
|
||||||
|
'feedback_id' => $allFeedback[2]->id,
|
||||||
|
'user_id' => $staff->id,
|
||||||
|
'type' => 'status_change',
|
||||||
|
'content' => 'Technician visited site on 2024-06-10. AC repaired. Customer confirmed cooling is now normal.',
|
||||||
|
'changes' => ['status' => ['old' => 'processing', 'new' => 'resolved']],
|
||||||
|
]);
|
||||||
|
|
||||||
|
\App\Models\FeedbackInteraction::create([
|
||||||
|
'feedback_id' => $allFeedback[1]->id,
|
||||||
|
'user_id' => $manager->id,
|
||||||
|
'type' => 'note',
|
||||||
|
'content' => 'Parking upgrade available. Sent quotation via email. Waiting for customer confirmation.',
|
||||||
|
]);
|
||||||
|
|
||||||
|
\App\Models\FeedbackInteraction::create([
|
||||||
|
'feedback_id' => $allFeedback[4]->id,
|
||||||
|
'user_id' => $staff->id,
|
||||||
|
'type' => 'status_change',
|
||||||
|
'content' => 'Replacement hinge installed on 2025-03-01. All kitchen cabinets now working properly.',
|
||||||
|
'changes' => ['status' => ['old' => 'processing', 'new' => 'closed']],
|
||||||
|
]);
|
||||||
|
|
||||||
|
\App\Models\TicketTransferLog::create([
|
||||||
|
'feedback_id' => $allFeedback[2]->id,
|
||||||
|
'from_department_id' => $depCskh->id,
|
||||||
|
'to_department_id' => $depKythuat->id,
|
||||||
|
'sender_id' => $manager->id,
|
||||||
|
'reason' => 'Vấn đề kỹ thuật về điều hòa, cần Phòng Kỹ thuật kiểm tra và xử lý.',
|
||||||
|
]);
|
||||||
|
|
||||||
|
\App\Models\FeedbackAttachment::create([
|
||||||
|
'uuid' => \Illuminate\Support\Str::uuid(),
|
||||||
|
'feedback_id' => $allFeedback[2]->id,
|
||||||
|
'user_id' => $staff->id,
|
||||||
|
'name' => 'ac_repair_report.pdf',
|
||||||
|
'path' => 'feedback-attachments/ac_repair_report.pdf',
|
||||||
|
'disk' => 'local',
|
||||||
|
'collection' => 'proof_of_resolution',
|
||||||
|
'mime_type' => 'application/pdf',
|
||||||
|
'size' => 204800,
|
||||||
|
]);
|
||||||
|
|
||||||
|
\App\Models\FeedbackAttachment::create([
|
||||||
|
'uuid' => \Illuminate\Support\Str::uuid(),
|
||||||
|
'feedback_id' => $allFeedback[0]->id,
|
||||||
|
'user_id' => $staff->id,
|
||||||
|
'name' => 'ceiling_photo.jpg',
|
||||||
|
'path' => 'feedback-attachments/ceiling_photo.jpg',
|
||||||
|
'disk' => 'local',
|
||||||
|
'collection' => 'customer_evidence',
|
||||||
|
'mime_type' => 'image/jpeg',
|
||||||
|
'size' => 512000,
|
||||||
|
]);
|
||||||
|
|
||||||
|
\App\Models\FeedbackAttachment::create([
|
||||||
|
'uuid' => \Illuminate\Support\Str::uuid(),
|
||||||
|
'feedback_id' => $allFeedback[4]->id,
|
||||||
|
'user_id' => $staff->id,
|
||||||
|
'name' => 'replaced_hinge_photo.png',
|
||||||
|
'path' => 'feedback-attachments/replaced_hinge_photo.png',
|
||||||
|
'disk' => 'local',
|
||||||
|
'collection' => 'proof_of_resolution',
|
||||||
|
'mime_type' => 'image/png',
|
||||||
|
'size' => 307200,
|
||||||
|
]);
|
||||||
|
}
|
||||||
|
}
|
||||||
@@ -2,7 +2,6 @@
|
|||||||
|
|
||||||
namespace Database\Seeders;
|
namespace Database\Seeders;
|
||||||
|
|
||||||
use App\Models\User;
|
|
||||||
use Illuminate\Database\Console\Seeds\WithoutModelEvents;
|
use Illuminate\Database\Console\Seeds\WithoutModelEvents;
|
||||||
use Illuminate\Database\Seeder;
|
use Illuminate\Database\Seeder;
|
||||||
|
|
||||||
@@ -10,16 +9,10 @@ class DatabaseSeeder extends Seeder
|
|||||||
{
|
{
|
||||||
use WithoutModelEvents;
|
use WithoutModelEvents;
|
||||||
|
|
||||||
/**
|
|
||||||
* Seed the application's database.
|
|
||||||
*/
|
|
||||||
public function run(): void
|
public function run(): void
|
||||||
{
|
{
|
||||||
// User::factory(10)->create();
|
$this->call([
|
||||||
|
AfterSalesSeeder::class,
|
||||||
User::factory()->create([
|
|
||||||
'name' => 'Test User',
|
|
||||||
'email' => 'test@example.com',
|
|
||||||
]);
|
]);
|
||||||
}
|
}
|
||||||
}
|
}
|
||||||
|
|||||||
18
docker-compose.yml
Normal file
18
docker-compose.yml
Normal file
@@ -0,0 +1,18 @@
|
|||||||
|
services:
|
||||||
|
app:
|
||||||
|
build:
|
||||||
|
context: .
|
||||||
|
dockerfile: Dockerfile
|
||||||
|
ports:
|
||||||
|
- "${APP_PORT:-8080}:80"
|
||||||
|
env_file:
|
||||||
|
- .env
|
||||||
|
volumes:
|
||||||
|
- ./database/database.sqlite:/var/www/html/database/database.sqlite
|
||||||
|
- ./storage/app:/var/www/html/storage/app
|
||||||
|
restart: unless-stopped
|
||||||
|
healthcheck:
|
||||||
|
test: ["CMD", "curl", "-f", "http://localhost/admin/login"]
|
||||||
|
interval: 30s
|
||||||
|
timeout: 5s
|
||||||
|
retries: 3
|
||||||
19
docker/docker-entrypoint.sh
Normal file
19
docker/docker-entrypoint.sh
Normal file
@@ -0,0 +1,19 @@
|
|||||||
|
#!/bin/sh
|
||||||
|
set -e
|
||||||
|
|
||||||
|
if [ ! -f /var/www/html/database/database.sqlite ]; then
|
||||||
|
touch /var/www/html/database/database.sqlite
|
||||||
|
chown www-data:www-data /var/www/html/database/database.sqlite
|
||||||
|
fi
|
||||||
|
|
||||||
|
if [ -z "$APP_KEY" ]; then
|
||||||
|
php artisan key:generate --force --no-interaction
|
||||||
|
fi
|
||||||
|
|
||||||
|
php artisan migrate --force --no-interaction
|
||||||
|
|
||||||
|
php artisan storage:link --force --no-interaction 2>/dev/null || true
|
||||||
|
|
||||||
|
chown -R www-data:www-data /var/www/html/storage /var/www/html/bootstrap/cache
|
||||||
|
|
||||||
|
exec /usr/bin/supervisord -c /etc/supervisord.conf
|
||||||
24
docker/nginx.conf
Normal file
24
docker/nginx.conf
Normal file
@@ -0,0 +1,24 @@
|
|||||||
|
server {
|
||||||
|
listen 80 default_server;
|
||||||
|
root /var/www/html/public;
|
||||||
|
index index.php;
|
||||||
|
|
||||||
|
charset utf-8;
|
||||||
|
|
||||||
|
location / {
|
||||||
|
try_files $uri $uri/ /index.php?$query_string;
|
||||||
|
}
|
||||||
|
|
||||||
|
location = /favicon.ico { access_log off; log_not_found off; }
|
||||||
|
location = /robots.txt { access_log off; log_not_found off; }
|
||||||
|
|
||||||
|
location ~ \.php$ {
|
||||||
|
fastcgi_pass 127.0.0.1:9000;
|
||||||
|
fastcgi_param SCRIPT_FILENAME $realpath_root$fastcgi_script_name;
|
||||||
|
include fastcgi_params;
|
||||||
|
}
|
||||||
|
|
||||||
|
location ~ /\.(?!well-known).* {
|
||||||
|
deny all;
|
||||||
|
}
|
||||||
|
}
|
||||||
12
docker/php.ini
Normal file
12
docker/php.ini
Normal file
@@ -0,0 +1,12 @@
|
|||||||
|
opcache.enable=1
|
||||||
|
opcache.enable_cli=1
|
||||||
|
opcache.memory_consumption=128
|
||||||
|
opcache.max_accelerated_files=10000
|
||||||
|
opcache.revalidate_freq=0
|
||||||
|
|
||||||
|
memory_limit=256M
|
||||||
|
upload_max_filesize=20M
|
||||||
|
post_max_size=21M
|
||||||
|
max_execution_time=60
|
||||||
|
|
||||||
|
file_uploads=On
|
||||||
15
docker/supervisord.conf
Normal file
15
docker/supervisord.conf
Normal file
@@ -0,0 +1,15 @@
|
|||||||
|
[supervisord]
|
||||||
|
nodaemon=true
|
||||||
|
user=root
|
||||||
|
logfile=/dev/stdout
|
||||||
|
logfile_maxbytes=0
|
||||||
|
|
||||||
|
[program:php-fpm]
|
||||||
|
command=php-fpm
|
||||||
|
stdout_logfile=/dev/stdout
|
||||||
|
stdout_logfile_maxbytes=0
|
||||||
|
|
||||||
|
[program:nginx]
|
||||||
|
command=nginx -g 'daemon off;'
|
||||||
|
stdout_logfile=/dev/stdout
|
||||||
|
stdout_logfile_maxbytes=0
|
||||||
2
public/css/filament/filament/app.css
Normal file
2
public/css/filament/filament/app.css
Normal file
File diff suppressed because one or more lines are too long
1
public/fonts/filament/filament/inter/index.css
Normal file
1
public/fonts/filament/filament/inter/index.css
Normal file
@@ -0,0 +1 @@
|
|||||||
|
@font-face{font-family:Inter Variable;font-style:normal;font-display:swap;font-weight:100 900;src:url("./inter-cyrillic-ext-wght-normal-IYF56FF6.woff2") format("woff2-variations");unicode-range:U+0460-052F,U+1C80-1C8A,U+20B4,U+2DE0-2DFF,U+A640-A69F,U+FE2E-FE2F}@font-face{font-family:Inter Variable;font-style:normal;font-display:swap;font-weight:100 900;src:url("./inter-cyrillic-wght-normal-JEOLYBOO.woff2") format("woff2-variations");unicode-range:U+0301,U+0400-045F,U+0490-0491,U+04B0-04B1,U+2116}@font-face{font-family:Inter Variable;font-style:normal;font-display:swap;font-weight:100 900;src:url("./inter-greek-ext-wght-normal-EOVOK2B5.woff2") format("woff2-variations");unicode-range:U+1F00-1FFF}@font-face{font-family:Inter Variable;font-style:normal;font-display:swap;font-weight:100 900;src:url("./inter-greek-wght-normal-IRE366VL.woff2") format("woff2-variations");unicode-range:U+0370-0377,U+037A-037F,U+0384-038A,U+038C,U+038E-03A1,U+03A3-03FF}@font-face{font-family:Inter Variable;font-style:normal;font-display:swap;font-weight:100 900;src:url("./inter-vietnamese-wght-normal-CE5GGD3W.woff2") format("woff2-variations");unicode-range:U+0102-0103,U+0110-0111,U+0128-0129,U+0168-0169,U+01A0-01A1,U+01AF-01B0,U+0300-0301,U+0303-0304,U+0308-0309,U+0323,U+0329,U+1EA0-1EF9,U+20AB}@font-face{font-family:Inter Variable;font-style:normal;font-display:swap;font-weight:100 900;src:url("./inter-latin-ext-wght-normal-HA22NDSG.woff2") format("woff2-variations");unicode-range:U+0100-02BA,U+02BD-02C5,U+02C7-02CC,U+02CE-02D7,U+02DD-02FF,U+0304,U+0308,U+0329,U+1D00-1DBF,U+1E00-1E9F,U+1EF2-1EFF,U+2020,U+20A0-20AB,U+20AD-20C0,U+2113,U+2C60-2C7F,U+A720-A7FF}@font-face{font-family:Inter Variable;font-style:normal;font-display:swap;font-weight:100 900;src:url("./inter-latin-wght-normal-NRMW37G5.woff2") format("woff2-variations");unicode-range:U+0000-00FF,U+0131,U+0152-0153,U+02BB-02BC,U+02C6,U+02DA,U+02DC,U+0304,U+0308,U+0329,U+2000-206F,U+20AC,U+2122,U+2191,U+2193,U+2212,U+2215,U+FEFF,U+FFFD}
|
||||||
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Some files were not shown because too many files have changed in this diff Show More
Reference in New Issue
Block a user