diff --git a/AGENTS.md b/AGENTS.md
index 471126cd..a370858e 100644
--- a/AGENTS.md
+++ b/AGENTS.md
@@ -92,13 +92,14 @@ minicrm/
 │   └── Providers/Filament/
 │       └── AdminPanelProvider.php
 ├── resources/views/filament/resources/feedback/
-│   └── similar-cases.blade.php
+│   ├── similar-cases.blade.php
+│   └── attachment-links.blade.php          # Modal listing attachments with signed download URLs
 ├── database/
 │   ├── migrations/
 │   └── seeders/AfterSalesSeeder.php     # includes departments, logs, attachments
 ├── tests/
 │   ├── Feature/
-│   │   ├── ClosingPermissionTest.php    # 3 tests: staff forbid, no-evidence, with-evidence
+│   │   ├── ClosingPermissionTest.php    # 4 tests: staff forbid, no-evidence, with-evidence, cross-dept
 │   │   └── TransferFlowTest.php         # 2 tests: successful + missing reason
 │   └── Pest.php
 ├── storage/app/private/feedback-attachments/  # Private disk upload directory
@@ -204,6 +205,7 @@ feedback_interactions, feedback_tags, feedback_feedback_tag, products, customers
 ### Dashboard Widgets (NEW)
 - ResolvedTicketsWidget: table of resolved tickets awaiting closure (manager: filtered to own department)
 - AvgProcessingTimeWidget: 4 stats (resolved count, avg time, pending count, escalated count)
+- HandlerPerformanceWidget: bar chart of avg processing time per handler
 
 ## Navigation Structure
 
@@ -218,7 +220,7 @@ Dashboard
     └── Tags (tag, sort=default)
 ```
 
-Dashboard widgets: ResolvedTicketsWidget, AvgProcessingTimeWidget (admin/manager only)
+Dashboard widgets: ResolvedTicketsWidget, AvgProcessingTimeWidget, HandlerPerformanceWidget (admin/manager only)
 
 ## RBAC (Role-Based Access Control) - Spatie
 
diff --git a/PROGRESS.md b/PROGRESS.md
index 76e3aa16..05e0266e 100644
--- a/PROGRESS.md
+++ b/PROGRESS.md
@@ -2,7 +2,7 @@
 
 ## Trạng thái: Hoàn thành SOP — 8 giai đoạn + bug fix + polish
 
-Đã test: Tất cả routes HTTP 200, Pest 7/7 tests pass ✓
+Đã test: Tất cả routes HTTP 200, Pest 8/8 tests (21 assertions) pass ✓
 Tham chiếu: `SOP_des.md` — Bản đặc tả hệ thống After-Sale CRM
 
 ## Công nghệ
@@ -51,8 +51,8 @@ Tham chiếu: `SOP_des.md` — Bản đặc tả hệ thống After-Sale CRM
 - [x] `AvgProcessingTimeWidget`: 4 stats (resolved count, avg time, pending, escalated)
 
 ### Giai đoạn 6: Testing
-- [x] Pest cài đặt + 5 test scenarios
-- [x] `ClosingPermissionTest`: 3 tests (staff 403, no evidence 422, with evidence OK)
+- [x] Pest cài đặt + 6 test scenarios
+- [x] `ClosingPermissionTest`: 4 tests (staff 403, no evidence 422, with evidence OK, cross-department 403)
 - [x] `TransferFlowTest`: 2 tests (success + missing reason)
 
 ### Giai đoạn 7: Seeder
@@ -106,7 +106,7 @@ cd /home/phuongtc/vibecode/minicrm
 php artisan migrate:fresh --seed
 php artisan serve
 # Mở http://localhost:8000/admin
-php artisan test  # 8 tests, 21 assertions
+php artisan test  # 8 tests (21 assertions)
 ```
 
 ## Hướng dẫn cho AI Agent khác