them log, chinh upload

2026-05-09 11:00:59 +00:00
parent 96e1ce4f40
commit efa97b6c71
33 changed files with 1055 additions and 47 deletions
--- a/app/Console/Commands/ExportBackup.php
+++ b/app/Console/Commands/ExportBackup.php
@@ -2,6 +2,7 @@

 namespace App\Console\Commands;

+use App\Services\ActivityLogger;
 use Illuminate\Console\Command;
 use Illuminate\Support\Facades\DB;
 use Illuminate\Support\Facades\File;
@@ -71,6 +72,17 @@ class ExportBackup extends Command

        $this->printSummary($backupDir, $totalRows);

+        ActivityLogger::log(
+            'export',
+            __('feedback.log_export_done', ['tables' => count($tables), 'rows' => $totalRows]),
+            null,
+            [
+                'tables' => $this->stats,
+                'total_rows' => $totalRows,
+                'path' => $backupDir,
+            ],
+        );
+
        return self::SUCCESS;
    }

--- a/app/Console/Commands/ImportCskh.php
+++ b/app/Console/Commands/ImportCskh.php
@@ -2,6 +2,7 @@

 namespace App\Console\Commands;

+use App\Services\ActivityLogger;
 use App\Models\Contract;
 use App\Models\Customer;
 use App\Models\CustomerProduct;
@@ -52,6 +53,8 @@ class ImportCskh extends Command
            $this->warn('=== DRY RUN MODE — No data will be written ===');
        }

+        $startTime = now();
+
        $rows = SimpleExcelReader::create($filePath)->getRows();

        $total = iterator_count($rows);
@@ -94,6 +97,29 @@ class ImportCskh extends Command
        $this->newLine(2);
        $this->printSummary($rowCount, $dryRun);

+        $duration = now()->diffInSeconds($startTime);
+        $modeLabel = $dryRun ? '[DRY RUN] ' : '';
+
+        ActivityLogger::log(
+            'import',
+            $modeLabel . __('feedback.log_import_done', ['file' => basename($filePath), 'rows' => $rowCount]),
+            null,
+            [
+                'file' => $filePath,
+                'total_rows' => $rowCount,
+                'skipped' => $this->statsSkipped,
+                'products' => $this->statsProducts,
+                'customers' => $this->statsCustomers,
+                'contracts' => $this->statsContracts,
+                'handovers' => $this->statsHandovers,
+                'services' => $this->statsServices,
+                'feedbacks' => $this->statsFeedbacks,
+                'interactions' => $this->statsInteractions,
+                'duration_seconds' => $duration,
+                'dry_run' => $dryRun,
+            ],
+        );
+
        return self::SUCCESS;
    }

--- a/app/Enums/ContractStatus.php
+++ b/app/Enums/ContractStatus.php
@@ -2,6 +2,14 @@

 namespace App\Enums;

+/**
+ * Contract Status Enum
+ * 
+ * Để thêm trạng thái mới:
+ * 1. Thêm case mới vào enum
+ * 2. Thêm label trong lang/vi/enums.php và lang/en/enums.php
+ * 3. Reload browser
+ */
 enum ContractStatus: string
 {
    case ACTIVE = 'active';
@@ -17,12 +25,19 @@ enum ContractStatus: string
        };
    }

-    public function options(): array
+    public function color(): string
    {
-        return [
-            self::ACTIVE->value => self::ACTIVE->label(),
-            self::EXPIRED->value => self::EXPIRED->label(),
-            self::LIQUIDATED->value => self::LIQUIDATED->label(),
-        ];
+        return match ($this) {
+            self::ACTIVE => 'success',
+            self::EXPIRED => 'warning',
+            self::LIQUIDATED => 'danger',
+        };
+    }
+
+    public static function options(): array
+    {
+        return collect(self::cases())->mapWithKeys(fn ($case) => [
+            $case->value => $case->label(),
+        ])->toArray();
    }
 }
--- a/app/Enums/ContractType.php
+++ b/app/Enums/ContractType.php
@@ -2,6 +2,14 @@

 namespace App\Enums;

+/**
+ * Contract Type Enum
+ * 
+ * Để thêm loại hợp đồng mới:
+ * 1. Thêm case mới vào enum
+ * 2. Thêm label trong lang/vi/enums.php và lang/en/enums.php
+ * 3. Reload browser
+ */
 enum ContractType: string
 {
    case SALE = 'sale';
@@ -17,12 +25,19 @@ enum ContractType: string
        };
    }

+    public function color(): string
+    {
+        return match ($this) {
+            self::SALE => 'success',
+            self::LEASE => 'info',
+            self::BCC => 'warning',
+        };
+    }
+
    public static function options(): array
    {
-        return [
-            self::SALE->value => self::SALE->label(),
-            self::LEASE->value => self::LEASE->label(),
-            self::BCC->value => self::BCC->label(),
-        ];
+        return collect(self::cases())->mapWithKeys(fn ($case) => [
+            $case->value => $case->label(),
+        ])->toArray();
    }
 }
--- a/app/Enums/HandoverStatus.php
+++ b/app/Enums/HandoverStatus.php
@@ -2,6 +2,14 @@

 namespace App\Enums;

+/**
+ * Handover Status Enum
+ * 
+ * Để thêm trạng thái mới:
+ * 1. Thêm case mới vào enum
+ * 2. Thêm label trong lang/vi/enums.php và lang/en/enums.php
+ * 3. Reload browser
+ */
 enum HandoverStatus: string
 {
    case NOT_READY = 'chua_du_dieu_kien';
@@ -19,13 +27,20 @@ enum HandoverStatus: string
        };
    }

-    public function options(): array
+    public function color(): string
    {
-        return [
-            self::NOT_READY->value => self::NOT_READY->label(),
-            self::READY->value => self::READY->label(),
-            self::SCHEDULED->value => self::SCHEDULED->label(),
-            self::HANDED_OVER->value => self::HANDED_OVER->label(),
-        ];
+        return match ($this) {
+            self::NOT_READY => 'danger',
+            self::READY => 'warning',
+            self::HANDED_OVER => 'success',
+            self::SCHEDULED => 'info',
+        };
+    }
+
+    public static function options(): array
+    {
+        return collect(self::cases())->mapWithKeys(fn ($case) => [
+            $case->value => $case->label(),
+        ])->toArray();
    }
 }
--- a/app/Enums/ServiceType.php
+++ b/app/Enums/ServiceType.php
@@ -2,6 +2,14 @@

 namespace App\Enums;

+/**
+ * Service Type Enum
+ * 
+ * Để thêm loại dịch vụ mới:
+ * 1. Thêm case mới vào enum
+ * 2. Thêm label trong lang/vi/enums.php và lang/en/enums.php
+ * 3. Reload browser
+ */
 enum ServiceType: string
 {
    case MANAGEMENT_FEE = 'management_fee';
@@ -17,12 +25,19 @@ enum ServiceType: string
        };
    }

-    public function options(): array
+    public function color(): string
    {
-        return [
-            self::MANAGEMENT_FEE->value => self::MANAGEMENT_FEE->label(),
-            self::GRATITUDE->value => self::GRATITUDE->label(),
-            self::SELF_BUSINESS->value => self::SELF_BUSINESS->label(),
-        ];
+        return match ($this) {
+            self::MANAGEMENT_FEE => 'info',
+            self::GRATITUDE => 'success',
+            self::SELF_BUSINESS => 'warning',
+        };
+    }
+
+    public static function options(): array
+    {
+        return collect(self::cases())->mapWithKeys(fn ($case) => [
+            $case->value => $case->label(),
+        ])->toArray();
    }
 }
--- a/app/Filament/Resources/ActivityLogs/ActivityLogResource.php
+++ b/app/Filament/Resources/ActivityLogs/ActivityLogResource.php
@@ -0,0 +1,132 @@
+<?php
+
+namespace App\Filament\Resources\ActivityLogs;
+
+use App\Filament\Resources\ActivityLogs\Pages\ListActivityLogs;
+use App\Models\ActivityLog;
+use BackedEnum;
+use Filament\Resources\Resource;
+use Filament\Support\Icons\Heroicon;
+use Filament\Tables\Table;
+use Filament\Tables\Columns\TextColumn;
+use Filament\Tables\Filters\SelectFilter;
+use Illuminate\Database\Eloquent\Builder;
+
+class ActivityLogResource extends Resource
+{
+    protected static ?string $model = ActivityLog::class;
+
+    protected static string|BackedEnum|null $navigationIcon = Heroicon::OutlinedClock;
+
+    protected static ?int $navigationSort = 7;
+
+    protected static ?string $recordTitleAttribute = 'description';
+
+    public static function getPluralLabel(): ?string
+    {
+        return __('app.resource_activity_logs');
+    }
+
+    public static function getNavigationGroup(): ?string
+    {
+        return __('app.nav_management');
+    }
+
+    public static function table(Table $table): Table
+    {
+        return $table
+            ->recordTitleAttribute('description')
+            ->defaultSort('created_at', 'desc')
+            ->columns([
+                TextColumn::make('created_at')
+                    ->label(__('app.time'))
+                    ->dateTime('d/m/Y H:i:s')
+                    ->sortable(),
+                TextColumn::make('user.name')
+                    ->label(__('app.user'))
+                    ->placeholder(__('app.system')),
+                TextColumn::make('action')
+                    ->label(__('app.action'))
+                    ->badge()
+                    ->formatStateUsing(fn (string $state): string => match ($state) {
+                        'import' => __('app.action_import'),
+                        'export' => __('app.action_export'),
+                        'transfer' => __('app.action_transfer'),
+                        'close' => __('app.action_close'),
+                        'create' => __('app.action_create'),
+                        'update' => __('app.action_update'),
+                        'delete' => __('app.action_delete'),
+                        default => $state,
+                    })
+                    ->color(fn (string $state): string => match ($state) {
+                        'import' => 'info',
+                        'export' => 'success',
+                        'transfer' => 'warning',
+                        'close' => 'success',
+                        'create' => 'info',
+                        'update' => 'gray',
+                        'delete' => 'danger',
+                        default => 'gray',
+                    }),
+                TextColumn::make('description')
+                    ->label(__('app.description'))
+                    ->wrap()
+                    ->searchable(),
+                TextColumn::make('metadata')
+                    ->label(__('app.details'))
+                    ->formatStateUsing(function (?array $state): string {
+                        if (empty($state)) return '';
+                        $lines = [];
+                        foreach ($state as $key => $val) {
+                            if (is_scalar($val)) {
+                                $lines[] = "<b>{$key}</b>: {$val}";
+                            } elseif (is_array($val)) {
+                                $nested = [];
+                                foreach ($val as $k => $v) {
+                                    if (is_scalar($v)) {
+                                        $nested[] = "{$k}: {$v}";
+                                    }
+                                }
+                                $lines[] = "<b>{$key}</b>: " . implode(', ', $nested);
+                            }
+                        }
+                        return implode('<br>', $lines);
+                    })
+                    ->html()
+                    ->wrap()
+                    ->toggleable(isToggledHiddenByDefault: true),
+            ])
+            ->filters([
+                SelectFilter::make('action')
+                    ->label(__('app.action'))
+                    ->options([
+                        'import' => __('app.action_import'),
+                        'export' => __('app.action_export'),
+                        'transfer' => __('app.action_transfer'),
+                        'close' => __('app.action_close'),
+                        'create' => __('app.action_create'),
+                        'update' => __('app.action_update'),
+                        'delete' => __('app.action_delete'),
+                    ]),
+                SelectFilter::make('user_id')
+                    ->label(__('app.user'))
+                    ->relationship('user', 'name'),
+            ])
+            ->actions([])
+            ->bulkActions([]);
+    }
+
+    public static function getPages(): array
+    {
+        return [
+            'index' => ListActivityLogs::route('/'),
+        ];
+    }
+
+    public static function getEloquentQuery(): Builder
+    {
+        return parent::getEloquentQuery()
+            ->with('user')
+            ->orderBy('created_at', 'desc');
+    }
+}
--- a/app/Filament/Resources/ActivityLogs/Pages/ListActivityLogs.php
+++ b/app/Filament/Resources/ActivityLogs/Pages/ListActivityLogs.php
@@ -0,0 +1,11 @@
+<?php
+
+namespace App\Filament\Resources\ActivityLogs\Pages;
+
+use App\Filament\Resources\ActivityLogs\ActivityLogResource;
+use Filament\Resources\Pages\ListRecords;
+
+class ListActivityLogs extends ListRecords
+{
+    protected static string $resource = ActivityLogResource::class;
+}
--- a/app/Filament/Resources/Customers/RelationManagers/FeedbacksRelationManager.php
+++ b/app/Filament/Resources/Customers/RelationManagers/FeedbacksRelationManager.php
@@ -12,7 +12,10 @@ class FeedbacksRelationManager extends RelationManager
 {
    protected static string $relationship = 'feedbacks';

-    protected static ?string $title = 'app.feedback_history';
+    public static function getTitle(\Illuminate\Database\Eloquent\Model $ownerRecord, string $pageClass): string
+    {
+        return __('app.feedback_history');
+    }

    public function table(Table $table): Table
    {
--- a/app/Filament/Resources/Feedback/Pages/CreateFeedback.php
+++ b/app/Filament/Resources/Feedback/Pages/CreateFeedback.php
@@ -49,6 +49,10 @@ class CreateFeedback extends CreateRecord
                continue;
            }

+            if ($feedback->attachments()->where('path', $path)->exists()) {
+                continue;
+            }
+
            $feedback->attachments()->create([
                'uuid' => (string) \Illuminate\Support\Str::uuid(),
                'user_id' => auth()->id(),
@@ -56,9 +60,27 @@ class CreateFeedback extends CreateRecord
                'path' => $path,
                'disk' => 'public',
                'collection' => $this->pendingCollection,
-                'mime_type' => $disk->mimeType($path),
-                'size' => $disk->size($path),
+                'mime_type' => $this->safeMimeType($disk, $path),
+                'size' => $this->safeFileSize($disk, $path),
            ]);
        }
    }
+
+    protected function safeMimeType($disk, string $path): ?string
+    {
+        try {
+            return $disk->mimeType($path);
+        } catch (\Exception $e) {
+            return null;
+        }
+    }
+
+    protected function safeFileSize($disk, string $path): ?int
+    {
+        try {
+            return $disk->size($path);
+        } catch (\Exception $e) {
+            return null;
+        }
+    }
 }
--- a/app/Filament/Resources/Feedback/Pages/EditFeedback.php
+++ b/app/Filament/Resources/Feedback/Pages/EditFeedback.php
@@ -90,6 +90,10 @@ class EditFeedback extends EditRecord
                            continue;
                        }

+                        if ($feedback->attachments()->where('path', $path)->exists()) {
+                            continue;
+                        }
+
                        $feedback->attachments()->create([
                            'uuid' => (string) \Illuminate\Support\Str::uuid(),
                            'user_id' => $sender->id,
@@ -97,8 +101,8 @@ class EditFeedback extends EditRecord
                            'path' => $path,
                            'disk' => 'public',
                            'collection' => 'general',
-                            'mime_type' => $disk->mimeType($path),
-                            'size' => $disk->size($path),
+                            'mime_type' => $this->safeMimeType($disk, $path),
+                            'size' => $this->safeFileSize($disk, $path),
                        ]);
                    }
                }
@@ -194,6 +198,10 @@ class EditFeedback extends EditRecord
                continue;
            }

+            if ($feedback->attachments()->where('path', $path)->exists()) {
+                continue;
+            }
+
            $feedback->attachments()->create([
                'uuid' => (string) \Illuminate\Support\Str::uuid(),
                'user_id' => auth()->id(),
@@ -201,12 +209,30 @@ class EditFeedback extends EditRecord
                'path' => $path,
                'disk' => 'public',
                'collection' => $this->pendingCollection,
-                'mime_type' => $disk->mimeType($path),
-                'size' => $disk->size($path),
+                'mime_type' => $this->safeMimeType($disk, $path),
+                'size' => $this->safeFileSize($disk, $path),
            ]);
        }
    }

+    protected function safeMimeType($disk, string $path): ?string
+    {
+        try {
+            return $disk->mimeType($path);
+        } catch (\Exception $e) {
+            return null;
+        }
+    }
+
+    protected function safeFileSize($disk, string $path): ?int
+    {
+        try {
+            return $disk->size($path);
+        } catch (\Exception $e) {
+            return null;
+        }
+    }
+
    protected function mutateFormDataBeforeFill(array $data): array
    {
        $data['is_general'] = $data['customer_product_id'] === null;
--- a/app/Filament/Resources/Feedback/RelationManagers/InteractionsRelationManager.php
+++ b/app/Filament/Resources/Feedback/RelationManagers/InteractionsRelationManager.php
@@ -27,7 +27,10 @@ class InteractionsRelationManager extends RelationManager
 {
    protected static string $relationship = 'interactions';

-    protected static ?string $title = 'feedback.interaction_history';
+    public static function getTitle(\Illuminate\Database\Eloquent\Model $ownerRecord, string $pageClass): string
+    {
+        return __('feedback.interaction_history');
+    }

    public function form(Schema $schema): Schema
    {
@@ -211,6 +214,10 @@ class InteractionsRelationManager extends RelationManager
                                    continue;
                                }

+                                if ($record->attachments()->where('path', $path)->exists()) {
+                                    continue;
+                                }
+
                                $record->attachments()->create([
                                    'uuid' => (string) \Illuminate\Support\Str::uuid(),
                                    'feedback_id' => $record->feedback_id,
@@ -219,8 +226,8 @@ class InteractionsRelationManager extends RelationManager
                                    'path' => $path,
                                    'disk' => 'public',
                                    'collection' => 'general',
-                                    'mime_type' => $disk->mimeType($path),
-                                    'size' => $disk->size($path),
+                                    'mime_type' => $this->safeMimeType($disk, $path),
+                                    'size' => $this->safeFileSize($disk, $path),
                                ]);
                            }
                        }
@@ -262,4 +269,22 @@ class InteractionsRelationManager extends RelationManager
            throw new \Filament\Exceptions\SilentActionException;
        }
    }
+
+    protected function safeMimeType($disk, string $path): ?string
+    {
+        try {
+            return $disk->mimeType($path);
+        } catch (\Exception $e) {
+            return null;
+        }
+    }
+
+    protected function safeFileSize($disk, string $path): ?int
+    {
+        try {
+            return $disk->size($path);
+        } catch (\Exception $e) {
+            return null;
+        }
+    }
 }
--- a/app/Filament/Resources/Products/RelationManagers/ContractsRelationManager.php
+++ b/app/Filament/Resources/Products/RelationManagers/ContractsRelationManager.php
@@ -5,6 +5,7 @@ namespace App\Filament\Resources\Products\RelationManagers;
 use App\Enums\ContractStatus;
 use App\Enums\ContractType;
 use App\Filament\Resources\Contracts\ContractResource;
+use App\Models\Feedback;
 use Filament\Resources\RelationManagers\RelationManager;
 use Filament\Tables\Columns\TextColumn;
 use Filament\Tables\Filter;
@@ -15,7 +16,10 @@ class ContractsRelationManager extends RelationManager
 {
    protected static string $relationship = 'contracts';

-    protected static ?string $title = 'app.contracts';
+    public static function getTitle(\Illuminate\Database\Eloquent\Model $ownerRecord, string $pageClass): string
+    {
+        return __('app.contracts');
+    }

    public function table(Table $table): Table
    {
--- a/app/Filament/Resources/Products/RelationManagers/HandoversRelationManager.php
+++ b/app/Filament/Resources/Products/RelationManagers/HandoversRelationManager.php
@@ -12,7 +12,10 @@ class HandoversRelationManager extends RelationManager
 {
    protected static string $relationship = 'handovers';

-    protected static ?string $title = 'app.handovers';
+    public static function getTitle(\Illuminate\Database\Eloquent\Model $ownerRecord, string $pageClass): string
+    {
+        return __('app.handovers');
+    }

    public function table(Table $table): Table
    {
--- a/app/Filament/Resources/Products/RelationManagers/ProductServicesRelationManager.php
+++ b/app/Filament/Resources/Products/RelationManagers/ProductServicesRelationManager.php
@@ -3,7 +3,14 @@
 namespace App\Filament\Resources\Products\RelationManagers;

 use App\Enums\ServiceType;
+use Filament\Actions\CreateAction;
+use Filament\Actions\DeleteAction;
+use Filament\Actions\EditAction;
+use Filament\Forms\Components\DatePicker;
+use Filament\Forms\Components\Select;
+use Filament\Forms\Components\Textarea;
 use Filament\Resources\RelationManagers\RelationManager;
+use Filament\Schemas\Schema;
 use Filament\Tables\Columns\TextColumn;
 use Filament\Tables\Filters\SelectFilter;
 use Filament\Tables\Table;
@@ -12,7 +19,39 @@ class ProductServicesRelationManager extends RelationManager
 {
    protected static string $relationship = 'productServices';

-    protected static ?string $title = 'app.services';
+    public static function getTitle(\Illuminate\Database\Eloquent\Model $ownerRecord, string $pageClass): string
+    {
+        return __('app.services');
+    }
+
+    public function form(Schema $schema): Schema
+    {
+        return $schema
+            ->components([
+                Select::make('service_type')
+                    ->label(__('enums.service_type'))
+                    ->options(ServiceType::options())
+                    ->required(),
+
+                Select::make('status')
+                    ->label(__('enums.status'))
+                    ->options([
+                        'active' => __('app.status_active'),
+                        'pending' => __('app.status_pending'),
+                        'completed' => __('app.status_completed'),
+                        'cancelled' => __('app.status_cancelled'),
+                    ])
+                    ->default('active')
+                    ->required(),
+
+                DatePicker::make('actual_collection_date')
+                    ->label(__('app.collection_date')),
+
+                Textarea::make('remark')
+                    ->label(__('app.remark'))
+                    ->rows(3),
+            ]);
+    }

    public function table(Table $table): Table
    {
@@ -20,15 +59,12 @@ class ProductServicesRelationManager extends RelationManager
            ->recordTitleAttribute('service_type')
            ->columns([
                TextColumn::make('service_type')
+                    ->label(__('enums.service_type'))
                    ->badge()
-                    ->color(fn (string $state): string => match ($state) {
-                        'management_fee' => 'info',
-                        'gratitude' => 'success',
-                        'self_business' => 'warning',
-                        default => 'gray',
-                    })
+                    ->color(fn (string $state): string => ServiceType::from($state)->color())
                    ->formatStateUsing(fn (string $state): string => ServiceType::from($state)->label()),
                TextColumn::make('status')
+                    ->label(__('enums.status'))
                    ->badge()
                    ->color(fn (string $state): string => match ($state) {
                        'active' => 'success',
@@ -52,8 +88,10 @@ class ProductServicesRelationManager extends RelationManager
            ])
            ->filters([
                SelectFilter::make('service_type')
-                    ->options(ServiceType::MANAGEMENT_FEE->options()),
+                    ->label(__('enums.service_type'))
+                    ->options(ServiceType::options()),
                SelectFilter::make('status')
+                    ->label(__('enums.status'))
                    ->options([
                        'active' => __('app.status_active'),
                        'pending' => __('app.status_pending'),
@@ -62,7 +100,12 @@ class ProductServicesRelationManager extends RelationManager
                    ]),
            ])
            ->defaultSort('created_at', 'desc')
-            ->headerActions([])
-            ->recordActions([]);
+            ->headerActions([
+                CreateAction::make(),
+            ])
+            ->recordActions([
+                EditAction::make(),
+                DeleteAction::make(),
+            ]);
    }
 }
--- a/app/Models/ActivityLog.php
+++ b/app/Models/ActivityLog.php
@@ -0,0 +1,32 @@
+<?php
+
+namespace App\Models;
+
+use Illuminate\Database\Eloquent\Attributes\Fillable;
+use Illuminate\Database\Eloquent\Model;
+use Illuminate\Database\Eloquent\Relations\BelongsTo;
+use Illuminate\Database\Eloquent\Relations\MorphTo;
+
+#[Fillable(['user_id', 'action', 'description', 'subject_type', 'subject_id', 'metadata', 'created_at'])]
+class ActivityLog extends Model
+{
+    public $timestamps = false;
+
+    protected function casts(): array
+    {
+        return [
+            'metadata' => 'array',
+            'created_at' => 'datetime',
+        ];
+    }
+
+    public function user(): BelongsTo
+    {
+        return $this->belongsTo(User::class);
+    }
+
+    public function subject(): MorphTo
+    {
+        return $this->morphTo();
+    }
+}
--- a/app/Policies/ActivityLogPolicy.php
+++ b/app/Policies/ActivityLogPolicy.php
@@ -0,0 +1,34 @@
+<?php
+
+namespace App\Policies;
+
+use App\Models\ActivityLog;
+use App\Models\User;
+
+class ActivityLogPolicy
+{
+    public function viewAny(User $user): bool
+    {
+        return $user->hasPermissionTo('view-activity-logs');
+    }
+
+    public function view(User $user, ActivityLog $activityLog): bool
+    {
+        return $user->hasPermissionTo('view-activity-logs');
+    }
+
+    public function create(User $user): bool
+    {
+        return false;
+    }
+
+    public function update(User $user, ActivityLog $activityLog): bool
+    {
+        return false;
+    }
+
+    public function delete(User $user, ActivityLog $activityLog): bool
+    {
+        return false;
+    }
+}
--- a/app/Services/ActivityLogger.php
+++ b/app/Services/ActivityLogger.php
@@ -0,0 +1,27 @@
+<?php
+
+namespace App\Services;
+
+use App\Models\ActivityLog;
+use Illuminate\Database\Eloquent\Model;
+
+class ActivityLogger
+{
+    public static function log(
+        string $action,
+        string $description,
+        ?Model $subject = null,
+        ?array $metadata = null,
+        ?int $userId = null,
+    ): ActivityLog {
+        return ActivityLog::create([
+            'user_id' => $userId ?? auth()->id(),
+            'action' => $action,
+            'description' => $description,
+            'subject_type' => $subject ? get_class($subject) : null,
+            'subject_id' => $subject?->id,
+            'metadata' => $metadata,
+            'created_at' => now(),
+        ]);
+    }
+}
--- a/app/Services/ClosingService.php
+++ b/app/Services/ClosingService.php
@@ -38,8 +38,20 @@ class ClosingService
            ]);
        }

+        $previousStatus = $feedback->status;
+
        $feedback->update(['status' => 'closed']);

+        ActivityLogger::log(
+            'close',
+            __('feedback.log_close', ['title' => $feedback->title]),
+            $feedback,
+            [
+                'feedback_id' => $feedback->id,
+                'previous_status' => $previousStatus,
+            ],
+        );
+
        $this->notifyStakeholders($feedback, $actor);
    }

--- a/app/Services/FileService.php
+++ b/app/Services/FileService.php
@@ -22,7 +22,7 @@ class FileService
        'video/mov',
    ];

-    protected int $maxSize = 20480;
+    protected int $maxSize = 51200;

    protected string $defaultDisk = 'public';

--- a/app/Services/TransferService.php
+++ b/app/Services/TransferService.php
@@ -6,6 +6,7 @@ use App\Models\Department;
 use App\Models\Feedback;
 use App\Models\TicketTransferLog;
 use App\Models\User;
+use App\Services\ActivityLogger;
 use Illuminate\Validation\ValidationException;

 class TransferService
@@ -24,6 +25,7 @@ class TransferService
        }

        $fromDepartmentId = $feedback->current_department_id;
+        $fromDepartmentName = $feedback->currentDepartment?->name ?? 'N/A';

        $log = TicketTransferLog::create([
            'feedback_id' => $feedback->id,
@@ -40,6 +42,22 @@ class TransferService

        $this->notifyDepartmentManager($toDepartment, $feedback, $log, $sender);

+        ActivityLogger::log(
+            'transfer',
+            __('feedback.log_transfer', [
+                'title' => $feedback->title,
+                'from' => $fromDepartmentName,
+                'to' => $toDepartment->name,
+            ]),
+            $feedback,
+            [
+                'feedback_id' => $feedback->id,
+                'from_department' => $fromDepartmentName,
+                'to_department' => $toDepartment->name,
+                'reason' => $reason,
+            ],
+        );
+
        return $log;
    }