<?php

namespace App\Filament\Widgets;

use App\Filament\Resources\Feedback\FeedbackResource;
use App\Models\Department;
use App\Models\Feedback;
use Filament\Tables\Columns\TextColumn;
use Filament\Tables\Table;
use Filament\Widgets\TableWidget as BaseWidget;

class ResolvedTicketsWidget extends BaseWidget
{
    protected int|string|array $columnSpan = 'full';

    public function table(Table $table): Table
    {
        return $table
            ->query(
                Feedback::query()
                    ->where('status', 'resolved')
                    ->when(
                        auth()->user()->hasRole('manager') && ! auth()->user()->hasRole('admin'),
                        function ($q) {
                            $deptIds = Department::where('manager_id', auth()->id())->pluck('id');
                            return $q->whereIn('current_department_id', $deptIds);
                        }
                    )
            )
            ->columns([
                TextColumn::make('id')
                    ->label('#')
                    ->sortable()
                    ->weight('bold')
                    ->color('primary'),

                TextColumn::make('title')
                    ->label('Ticket')
                    ->searchable()
                    ->weight('semibold')
                    ->url(fn (Feedback $record): string => FeedbackResource::getUrl('edit', ['record' => $record]))
                    ->color('primary'),

                TextColumn::make('customer.name')
                    ->label('Customer')
                    ->searchable(),

                TextColumn::make('customerProduct.product.name')
                    ->label('Product')
                    ->placeholder('General'),

                TextColumn::make('assignedTo.name')
                    ->label('Handler'),

                TextColumn::make('currentDepartment.name')
                    ->label('Department')
                    ->badge()
                    ->color('info'),

                TextColumn::make('updated_at')
                    ->label('Resolved')
                    ->since()
                    ->sortable()
                    ->color('secondary'),
            ])
            ->defaultSort('updated_at', 'desc')
            ->heading('Tickets Awaiting Closure')
            ->description('Tickets that have been resolved and are pending manager review for closure.')
            ->paginated([5]);
    }

    public static function canView(): bool
    {
        return auth()->user()?->hasPermissionTo('view-dashboard-widgets') ?? false;
    }
}