<?php

namespace App\Filament\Resources\Feedback\Schemas;

use App\Models\CustomerProduct;
use App\Models\Department;
use Filament\Forms\Components\FileUpload;
use Filament\Forms\Components\Select;
use Filament\Forms\Components\Textarea;
use Filament\Forms\Components\TextInput;
use Filament\Forms\Components\Toggle;
use Filament\Schemas\Components\Section;
use Filament\Schemas\Schema;

class FeedbackForm
{
    public static function configure(Schema $schema): Schema
    {
        return $schema
            ->components([
                Section::make('Feedback Information')
                    ->schema([
                        Select::make('customer_id')
                            ->relationship('customer', 'name')
                            ->searchable()
                            ->preload()
                            ->required()
                            ->live(),

                        Toggle::make('is_general')
                            ->label('General feedback (not related to a product)')
                            ->default(false)
                            ->live(),

                        Select::make('customer_product_id')
                            ->label('Product')
                            ->options(function ($get): array {
                                $customerId = $get('customer_id');
                                if (! $customerId) {
                                    return [];
                                }
                                return CustomerProduct::where('customer_id', $customerId)
                                    ->with('product')
                                    ->get()
                                    ->pluck('product.name', 'id')
                                    ->toArray();
                            })
                            ->visible(fn ($get): bool => ! $get('is_general'))
                            ->nullable()
                            ->searchable(),

                        Select::make('feedback_channel_id')
                            ->relationship('feedbackChannel', 'name')
                            ->required()
                            ->preload(),

                        TextInput::make('title')
                            ->required()
                            ->maxLength(255),

                        Textarea::make('content')
                            ->required()
                            ->rows(6)
                            ->columnSpanFull(),

                        Select::make('attachment_collection')
                            ->label('Attachment Collection')
                            ->options([
                                'general' => 'General',
                                'proof_of_resolution' => 'Proof of Resolution',
                                'customer_evidence' => 'Customer Evidence',
                            ])
                            ->default('general'),

                        FileUpload::make('attachments')
                            ->label('Attachments')
                            ->multiple()
                            ->disk('local')
                            ->directory('feedback-attachments')
                            ->columnSpanFull()
                            ->dehydrated(false),

                        Select::make('tags')
                            ->relationship('tags', 'name')
                            ->multiple()
                            ->preload()
                            ->createOptionForm([
                                TextInput::make('name')->required(),
                                TextInput::make('slug')->required(),
                                TextInput::make('color')->type('color'),
                            ]),

                        Select::make('status')
                            ->options([
                                'pending' => 'Pending',
                                'processing' => 'Processing',
                                'resolved' => 'Resolved',
                                'closed' => 'Closed',
                            ])
                            ->default('pending')
                            ->required(),

                        Select::make('assigned_to')
                            ->relationship('assignedTo', 'name')
                            ->searchable()
                            ->preload()
                            ->nullable(),

                        Select::make('current_department_id')
                            ->label('Department')
                            ->options(Department::pluck('name', 'id')->toArray())
                            ->searchable()
                            ->nullable(),

                        Toggle::make('is_escalated')
                            ->label('Escalated')
                            ->visible(fn (): bool => auth()->user()?->hasRole(['admin', 'manager']) ?? false),
                    ])
                    ->columns(2),
            ]);
    }
}