<?php

namespace App\Filament\Widgets;

use App\Filament\Resources\Feedback\FeedbackResource;
use App\Models\Department;
use App\Models\Feedback;
use Filament\Tables\Columns\TextColumn;
use Filament\Tables\Table;
use Filament\Widgets\TableWidget as BaseWidget;

class ResolvedTicketsWidget extends BaseWidget
{
    protected int|string|array $columnSpan = 'full';

    public function table(Table $table): Table
    {
        return $table
            ->query(
                Feedback::query()
                    ->where('status', 'resolved')
                    ->when(
                        auth()->user()->hasRole('manager'),
                        function ($q) {
                            $deptIds = Department::where('manager_id', auth()->id())->pluck('id');
                            return $q->whereIn('current_department_id', $deptIds);
                        }
                    )
            )
            ->columns([
                TextColumn::make('id')
                    ->label('#')
                    ->sortable(),
                TextColumn::make('title')
                    ->label('Ticket')
                    ->searchable()
                    ->url(fn (Feedback $record): string => FeedbackResource::getUrl('edit', ['record' => $record])),
                TextColumn::make('customer.name')
                    ->label('Customer')
                    ->searchable(),
                TextColumn::make('assignedTo.name')
                    ->label('Handler'),
                TextColumn::make('currentDepartment.name')
                    ->label('Department'),
                TextColumn::make('updated_at')
                    ->label('Resolved Date')
                    ->dateTime('d/m/Y')
                    ->sortable(),
            ])
            ->defaultSort('updated_at', 'desc')
            ->heading('Tickets Awaiting Closure (Resolved)')
            ->description('Tickets that have been resolved and are pending manager review for closure.');
    }

    public static function canView(): bool
    {
        return auth()->user()?->hasRole(['admin', 'manager']) ?? false;
    }
}