<?php

namespace Database\Seeders;

use App\Models\Customer;
use App\Models\Department;
use App\Models\Feedback;
use App\Models\FeedbackChannel;
use App\Models\Product;
use App\Models\User;
use Illuminate\Database\Seeder;
use Spatie\Permission\Models\Role;

class AfterSalesSeeder extends Seeder
{
    public function run(): void
    {
        Role::create(['name' => 'admin']);
        Role::create(['name' => 'manager']);
        Role::create(['name' => 'staff']);

        $admin = User::create([
            'name' => 'Admin',
            'email' => 'admin@minicrm.local',
            'password' => bcrypt('password'),
            'role' => 'admin',
        ]);
        $admin->assignRole('admin');

        $manager = User::create([
            'name' => 'Manager',
            'email' => 'manager@minicrm.local',
            'password' => bcrypt('password'),
            'role' => 'manager',
        ]);
        $manager->assignRole('manager');

        $staff = User::create([
            'name' => 'Staff',
            'email' => 'staff@minicrm.local',
            'password' => bcrypt('password'),
            'role' => 'staff',
        ]);
        $staff->assignRole('staff');

        $depCskh = Department::create(['name' => 'Phòng CSKH', 'manager_id' => $manager->id]);
        $depKythuat = Department::create(['name' => 'Phòng Kỹ thuật', 'manager_id' => $admin->id]);
        $depKetoan = Department::create(['name' => 'Phòng Kế toán', 'manager_id' => null]);
        $depPhaply = Department::create(['name' => 'Phòng Pháp lý', 'manager_id' => null]);

        $channels = [
            ['name' => 'Email', 'slug' => 'email', 'icon' => 'heroicon-o-envelope'],
            ['name' => 'Zalo', 'slug' => 'zalo', 'icon' => 'heroicon-o-chat-bubble-left'],
            ['name' => 'Phone', 'slug' => 'phone', 'icon' => 'heroicon-o-phone'],
            ['name' => 'Document', 'slug' => 'document', 'icon' => 'heroicon-o-document-text'],
            ['name' => 'In Person', 'slug' => 'in-person', 'icon' => 'heroicon-o-user'],
        ];

        foreach ($channels as $channel) {
            FeedbackChannel::create($channel);
        }

        $products = [
            ['name' => 'Sunrise Apartment A1', 'description' => 'Luxury apartment in District 1, 3 bedrooms, river view', 'status' => 'active'],
            ['name' => 'Sunrise Apartment A2', 'description' => 'Premium apartment in District 1, 2 bedrooms, city view', 'status' => 'active'],
            ['name' => 'Green Valley Villa', 'description' => 'Standalone villa with private garden and pool', 'status' => 'active'],
            ['name' => 'Ocean Tower Office', 'description' => 'High-end office space in central business district', 'status' => 'sold_out'],
            ['name' => 'Park Hill Townhouse', 'description' => 'Modern townhouse near the park, 4 bedrooms', 'status' => 'inactive'],
        ];

        foreach ($products as $product) {
            Product::create($product);
        }

        $customers = [
            ['name' => 'Nguyen Van A', 'email' => 'nguyenvana@example.com', 'phone' => '0909123456', 'address' => 'Hanoi'],
            ['name' => 'Tran Thi B', 'email' => 'tranthib@example.com', 'phone' => '0918234567', 'address' => 'Ho Chi Minh City'],
            ['name' => 'Le Van C', 'email' => 'levanc@example.com', 'phone' => '0927345678', 'address' => 'Da Nang'],
            ['name' => 'Pham Thi D', 'email' => 'phamthid@example.com', 'phone' => '0936456789', 'address' => 'Can Tho'],
        ];

        foreach ($customers as $customerData) {
            Customer::create($customerData);
        }

        $customers = Customer::all();
        $products = Product::where('status', 'active')->get();
        $channels = FeedbackChannel::all();

        $customers[0]->products()->attach($products[0]->id, ['purchase_date' => '2024-01-15']);
        $customers[0]->products()->attach($products[1]->id, ['purchase_date' => '2024-06-01']);
        $customers[1]->products()->attach($products[0]->id, ['purchase_date' => '2024-03-20']);
        $customers[2]->products()->attach($products[2]->id, ['purchase_date' => '2024-09-10']);
        $customers[3]->products()->attach($products[1]->id, ['purchase_date' => '2025-01-05']);
        $customers[3]->products()->attach($products[2]->id, ['purchase_date' => '2025-02-15']);

        $customerProduct1 = \App\Models\CustomerProduct::where('customer_id', $customers[0]->id)->where('product_id', $products[0]->id)->first();
        $customerProduct2 = \App\Models\CustomerProduct::where('customer_id', $customers[0]->id)->where('product_id', $products[1]->id)->first();
        $customerProduct3 = \App\Models\CustomerProduct::where('customer_id', $customers[1]->id)->where('product_id', $products[0]->id)->first();

        $feedbacks = [
            [
                'customer_id' => $customers[0]->id,
                'customer_product_id' => $customerProduct1->id,
                'feedback_channel_id' => $channels->firstWhere('slug', 'email')->id,
                'title' => 'Leaking ceiling in living room',
                'content' => 'I noticed water stains on the ceiling of the living room after heavy rain. Please send someone to inspect and fix.',
                'status' => 'pending',
                'assigned_to' => $staff->id,
                'current_department_id' => $depCskh->id,
            ],
            [
                'customer_id' => $customers[0]->id,
                'customer_product_id' => $customerProduct2->id,
                'feedback_channel_id' => $channels->firstWhere('slug', 'phone')->id,
                'title' => 'Request for parking slot upgrade',
                'content' => 'I would like to upgrade from one parking slot to two. Please advise on availability and pricing.',
                'status' => 'processing',
                'assigned_to' => $manager->id,
                'current_department_id' => $depCskh->id,
            ],
            [
                'customer_id' => $customers[1]->id,
                'customer_product_id' => $customerProduct3->id,
                'feedback_channel_id' => $channels->firstWhere('slug', 'zalo')->id,
                'title' => 'AC not cooling properly',
                'content' => 'The air conditioner in the master bedroom is making loud noises and not cooling effectively.',
                'status' => 'resolved',
                'assigned_to' => $staff->id,
                'current_department_id' => $depKythuat->id,
            ],
            [
                'customer_id' => $customers[2]->id,
                'customer_product_id' => null,
                'feedback_channel_id' => $channels->firstWhere('slug', 'document')->id,
                'title' => 'General feedback on community services',
                'content' => 'I suggest improving the garbage collection schedule to twice a day instead of once. Also, the security guard shift changes could be more organized.',
                'status' => 'pending',
                'assigned_to' => null,
                'current_department_id' => $depCskh->id,
            ],
            [
                'customer_id' => $customers[3]->id,
                'customer_product_id' => \App\Models\CustomerProduct::where('customer_id', $customers[3]->id)->where('product_id', $products[1]->id)->first()->id,
                'feedback_channel_id' => $channels->firstWhere('slug', 'email')->id,
                'title' => 'Kitchen cabinet hinge broken',
                'content' => 'One of the kitchen cabinet hinges is broken. It is still under warranty, please arrange replacement.',
                'status' => 'closed',
                'assigned_to' => $staff->id,
                'current_department_id' => $depKythuat->id,
            ],
        ];

        foreach ($feedbacks as $feedback) {
            Feedback::create($feedback);
        }

        $tags = [
            ['name' => 'Leaking', 'slug' => 'leaking', 'color' => '#3b82f6'],
            ['name' => 'Electrical', 'slug' => 'electrical', 'color' => '#f59e0b'],
            ['name' => 'Warranty', 'slug' => 'warranty', 'color' => '#10b981'],
            ['name' => 'Maintenance', 'slug' => 'maintenance', 'color' => '#8b5cf6'],
            ['name' => 'Service Request', 'slug' => 'service-request', 'color' => '#ec4899'],
        ];

        foreach ($tags as $tag) {
            \App\Models\FeedbackTag::create($tag);
        }

        $allFeedback = Feedback::all();
        $allTags = \App\Models\FeedbackTag::all();

        $allFeedback[0]->tags()->attach([$allTags[0]->id, $allTags[3]->id]);
        $allFeedback[1]->tags()->attach([$allTags[4]->id]);
        $allFeedback[2]->tags()->attach([$allTags[1]->id, $allTags[2]->id]);
        $allFeedback[3]->tags()->attach([$allTags[3]->id]);
        $allFeedback[4]->tags()->attach([$allTags[2]->id, $allTags[3]->id]);

        \App\Models\FeedbackInteraction::create([
            'feedback_id' => $allFeedback[0]->id,
            'user_id' => $admin->id,
            'type' => 'note',
            'content' => 'Feedback received via Email. Assigned to Staff for initial handling.',
            'changes' => ['status' => ['old' => null, 'new' => 'pending']],
        ]);

        \App\Models\FeedbackInteraction::create([
            'feedback_id' => $allFeedback[0]->id,
            'user_id' => $staff->id,
            'type' => 'note',
            'content' => 'Contacted customer via phone. Scheduled inspection for next Tuesday. Customer agreed.',
        ]);

        \App\Models\FeedbackInteraction::create([
            'feedback_id' => $allFeedback[2]->id,
            'user_id' => $staff->id,
            'type' => 'status_change',
            'content' => 'Technician visited site on 2024-06-10. AC repaired. Customer confirmed cooling is now normal.',
            'changes' => ['status' => ['old' => 'processing', 'new' => 'resolved']],
        ]);

        \App\Models\FeedbackInteraction::create([
            'feedback_id' => $allFeedback[1]->id,
            'user_id' => $manager->id,
            'type' => 'note',
            'content' => 'Parking upgrade available. Sent quotation via email. Waiting for customer confirmation.',
        ]);

        \App\Models\FeedbackInteraction::create([
            'feedback_id' => $allFeedback[4]->id,
            'user_id' => $staff->id,
            'type' => 'status_change',
            'content' => 'Replacement hinge installed on 2025-03-01. All kitchen cabinets now working properly.',
            'changes' => ['status' => ['old' => 'processing', 'new' => 'closed']],
        ]);

        \App\Models\TicketTransferLog::create([
            'feedback_id' => $allFeedback[2]->id,
            'from_department_id' => $depCskh->id,
            'to_department_id' => $depKythuat->id,
            'sender_id' => $manager->id,
            'reason' => 'Vấn đề kỹ thuật về điều hòa, cần Phòng Kỹ thuật kiểm tra và xử lý.',
        ]);

        \App\Models\FeedbackAttachment::create([
            'uuid' => \Illuminate\Support\Str::uuid(),
            'feedback_id' => $allFeedback[2]->id,
            'user_id' => $staff->id,
            'name' => 'ac_repair_report.pdf',
            'path' => 'feedback-attachments/ac_repair_report.pdf',
            'disk' => 'local',
            'collection' => 'proof_of_resolution',
            'mime_type' => 'application/pdf',
            'size' => 204800,
        ]);

        \App\Models\FeedbackAttachment::create([
            'uuid' => \Illuminate\Support\Str::uuid(),
            'feedback_id' => $allFeedback[0]->id,
            'user_id' => $staff->id,
            'name' => 'ceiling_photo.jpg',
            'path' => 'feedback-attachments/ceiling_photo.jpg',
            'disk' => 'local',
            'collection' => 'customer_evidence',
            'mime_type' => 'image/jpeg',
            'size' => 512000,
        ]);

        \App\Models\FeedbackAttachment::create([
            'uuid' => \Illuminate\Support\Str::uuid(),
            'feedback_id' => $allFeedback[4]->id,
            'user_id' => $staff->id,
            'name' => 'replaced_hinge_photo.png',
            'path' => 'feedback-attachments/replaced_hinge_photo.png',
            'disk' => 'local',
            'collection' => 'proof_of_resolution',
            'mime_type' => 'image/png',
            'size' => 307200,
        ]);
    }
}