<?php

namespace App\Filament\Resources\Feedback\RelationManagers;

use App\Models\Department;
use App\Models\FeedbackInteraction;
use App\Models\User;
use App\Services\ClosingService;
use App\Services\FileService;
use Filament\Actions\Action;
use Filament\Actions\CreateAction;
use Illuminate\Support\Facades\Storage;
use Filament\Forms\Components\FileUpload;
use Filament\Forms\Components\RichEditor;
use Filament\Forms\Components\Select;
use Filament\Forms\Components\TextInput;
use Filament\Notifications\Notification;
use Filament\Resources\RelationManagers\RelationManager;
use Filament\Schemas\Schema;
use Filament\Tables\Columns\TextColumn;
use Filament\Tables\Table;
use Illuminate\Support\Facades\App;
use Illuminate\Validation\ValidationException;
use Symfony\Component\HttpKernel\Exception\HttpException;

class InteractionsRelationManager extends RelationManager
{
    protected static string $relationship = 'interactions';

    protected static ?string $title = 'feedback.interaction_history';

    public function form(Schema $schema): Schema
    {
        return $schema
            ->components([
                Select::make('type')
                    ->options([
                        'note' => __('feedback.interaction_type_note'),
                        'status_change' => __('feedback.interaction_type_status_change'),
                        'assignment' => __('feedback.interaction_type_assignment'),
                    ])
                    ->default('note')
                    ->required()
                    ->live(),

                TextInput::make('title')
                    ->maxLength(255)
                    ->visible(fn ($get): bool => $get('type') === 'note'),

                RichEditor::make('content')
                    ->required()
                    ->columnSpanFull(),

                Select::make('new_status')
                    ->label(__('app.new_status'))
                    ->options(fn (): array => auth()->user()->hasPermissionTo('close-ticket')
                        ? ['pending' => __('app.status_pending'), 'processing' => __('app.status_processing'), 'resolved' => __('app.status_resolved'), 'closed' => __('app.status_closed')]
                        : ['pending' => __('app.status_pending'), 'processing' => __('app.status_processing'), 'resolved' => __('app.status_resolved')],
                    )
                    ->visible(fn ($get): bool => $get('type') === 'status_change'),

                Select::make('new_assignee')
                    ->label(__('app.assign_to'))
                    ->options(User::pluck('name', 'id')->toArray())
                    ->searchable()
                    ->visible(fn ($get): bool => $get('type') === 'assignment'),

                Select::make('department_id')
                    ->label(__('app.target_department'))
                    ->options(Department::pluck('name', 'id')->toArray())
                    ->searchable()
                    ->nullable()
                    ->visible(fn ($get): bool => $get('type') === 'assignment'),

                FileUpload::make('attachments')
                    ->label(__('app.attachments'))
                    ->multiple()
                    ->disk('public')
                    ->directory('feedback-attachments')
                    ->acceptedFileTypes(['image/jpeg', 'image/png', 'application/pdf', 'video/mp4', 'video/quicktime'])
                    ->maxSize(51200) // 50MB in KB
                    ->columnSpanFull(),
            ]);
    }

    public function table(Table $table): Table
    {
        return $table
            ->recordTitleAttribute('content')
            ->columns([
                TextColumn::make('created_at')
                    ->dateTime('d/m/Y H:i')
                    ->sortable(),
                TextColumn::make('user.name')
                    ->label(__('app.by')),
                TextColumn::make('type')
                    ->badge()
                    ->formatStateUsing(fn (string $state): string => match ($state) {
                        'note' => __('feedback.interaction_type_note'),
                        'status_change' => __('feedback.interaction_type_status_change'),
                        'assignment' => __('feedback.interaction_type_assignment'),
                        default => $state,
                    })
                    ->color(fn (string $state): string => match ($state) {
                        'note' => 'gray',
                        'status_change' => 'info',
                        'assignment' => 'warning',
                        default => 'gray',
                    }),
                TextColumn::make('content')
                    ->html()
                    ->limit(80)
                    ->wrap(),
                TextColumn::make('changes')
                    ->label(__('app.details'))
                    ->formatStateUsing(function (?array $state): string {
                        if (! $state) return '';
                        $lines = [];
                        foreach ($state as $field => $values) {
                            if (is_array($values)) {
                                $lines[] = "<b>{$field}</b>: {$values['old']} → {$values['new']}";
                            }
                        }
                        return implode('<br>', $lines);
                    })
                    ->html(),
                TextColumn::make('attachments_count')
                    ->label(__('app.files'))
                    ->counts('attachments')
                    ->badge()
                    ->color(fn (int $state): string => $state > 0 ? 'primary' : 'gray'),
            ])
            ->defaultSort('created_at', 'desc')
            ->recordActions([
                Action::make('viewAttachments')
                    ->label(__('feedback.view_attachments'))
                    ->icon('heroicon-o-paper-clip')
                    ->modalHeading(__('app.attachments'))
                    ->modalContent(function (FeedbackInteraction $record): \Illuminate\Contracts\View\View {
                        $fileService = App::make(FileService::class);
                        $attachments = $record->attachments;
                        $links = $attachments->map(function ($a) use ($fileService) {
                            return [
                                'name' => $a->name,
                                'url' => $fileService->getTemporaryUrl($a, 60),
                                'size' => $a->size ? round($a->size / 1024, 1) . ' KB' : 'N/A',
                                'collection' => $a->collection,
                                'mime_type' => $a->mime_type,
                            ];
                        });

                        return view('filament.resources.feedback.attachment-links', [
                            'links' => $links,
                        ]);
                    })
                    ->visible(fn (FeedbackInteraction $record): bool => $record->attachments()->count() > 0),
            ])
            ->headerActions([
                CreateAction::make()
                    ->label(__('feedback.add_interaction'))
                    ->icon('heroicon-o-plus')
                    ->mutateFormDataUsing(function (array $data, $livewire): array {
                        $data['user_id'] = auth()->id();
                        $data['feedback_id'] = $livewire->getOwnerRecord()->id;

                        if ($data['type'] === 'status_change' && isset($data['new_status'])) {
                            $feedback = $livewire->getOwnerRecord();

                            if ($data['new_status'] === 'closed') {
                                $this->handleClosingViaService($feedback, auth()->user(), $data);
                            }

                            $data['changes'] = [
                                'status' => ['old' => $feedback->status, 'new' => $data['new_status']],
                            ];
                            $feedback->update(['status' => $data['new_status']]);
                            unset($data['new_status']);
                        }

                        if ($data['type'] === 'assignment' && isset($data['new_assignee'])) {
                            $feedback = $livewire->getOwnerRecord();
                            $oldAssignee = $feedback->assignedTo?->name ?? __('app.unassigned');
                            $newAssignee = User::find($data['new_assignee'])?->name ?? __('app.widget_unknown');
                            $data['changes'] = [
                                'assignment' => ['old' => $oldAssignee, 'new' => $newAssignee],
                            ];
                            $update = ['assigned_to' => $data['new_assignee']];
                            if (! empty($data['department_id'])) {
                                $update['current_department_id'] = $data['department_id'];
                                $dept = Department::find($data['department_id']);
                                $data['changes']['department'] = [
                                    'old' => $feedback->currentDepartment?->name ?? 'N/A',
                                    'new' => $dept?->name ?? 'N/A',
                                ];
                            }
                            $feedback->update($update);
                            unset($data['new_assignee'], $data['department_id']);
                        }

                        $data['_attachments'] = $data['attachments'] ?? [];
                        unset($data['attachments'], $data['title']);
                        return $data;
                    })
                    ->after(function (FeedbackInteraction $record, array $data): void {
                        $attachments = $data['_attachments'] ?? [];

                        if (! empty($attachments)) {
                            $disk = Storage::disk('public');
                            foreach ($attachments as $path) {
                                if (! $disk->exists($path)) {
                                    continue;
                                }

                                $record->attachments()->create([
                                    'uuid' => (string) \Illuminate\Support\Str::uuid(),
                                    'feedback_id' => $record->feedback_id,
                                    'user_id' => auth()->id(),
                                    'name' => basename($path),
                                    'path' => $path,
                                    'disk' => 'public',
                                    'collection' => 'general',
                                    'mime_type' => $disk->mimeType($path),
                                    'size' => $disk->size($path),
                                ]);
                            }
                        }

                        if ($record->type === 'assignment') {
                            Notification::make()
                                ->title(__('feedback.assigned_successfully'))
                                ->success()
                                ->send();
                        }
                        if ($record->type === 'status_change') {
                            Notification::make()
                                ->title(__('feedback.status_updated'))
                                ->success()
                                ->send();
                        }
                    }),
            ]);
    }

    protected function handleClosingViaService($feedback, $actor, array &$data): void
    {
        try {
            $closingService = App::make(ClosingService::class);
            $closingService->close($feedback, $actor);
        } catch (HttpException $e) {
            Notification::make()
                ->title($e->getMessage())
                ->danger()
                ->send();
            unset($data['new_status']);
            throw new \Filament\Exceptions\SilentActionException;
        } catch (ValidationException $e) {
            Notification::make()
                ->title(collect($e->errors())->flatten()->first())
                ->danger()
                ->send();
            unset($data['new_status']);
            throw new \Filament\Exceptions\SilentActionException;
        }
    }
}