<?php

return [
    // ClosingService
    'already_closed' => 'This ticket has already been closed.',
    'close_permission_denied' => 'Only department managers can close tickets.',
    'close_department_only' => 'You can only close tickets in your managed department.',
    'proof_required' => 'Proof of resolution is required to complete the process.',
    'already_resolved' => 'This ticket has already been resolved or closed.',

    // TransferService
    'transfer_reason_required' => 'Please enter a transfer reason.',

    // FileService
    'file_type_not_allowed' => 'File type :type is not allowed. Allowed: jpg, png, pdf, mp4, mov.',
    'file_size_exceeds' => 'File size exceeds :max KB.',
    'file_upload_failed' => 'File upload failed. Please check the file and try again.',
    'file_too_large' => 'File is too large. Maximum size is :max MB.',
    'file_invalid_type' => 'Invalid file type. Only accept: jpg, png, pdf, mp4, mov.',

    // EditFeedback page
    'transfer_department' => 'Transfer Department',
    'target_department' => 'Target Department',
    'assign_to_optional' => 'Assign To (optional)',
    'reason' => 'Reason',
    'transferred_successfully' => 'Transferred successfully',
    'close_ticket' => 'Close Ticket',
    'close_confirm' => 'Are you sure you want to close this ticket? This action CANNOT be undone.',
    'close_submit' => 'Close',
    'closed_successfully' => 'Ticket closed successfully',

    // InteractionsRelationManager
    'interaction_history' => 'Interaction History',
    'interaction_type_note' => 'Note',
    'interaction_type_status_change' => 'Status Change',
    'interaction_type_assignment' => 'Assignment / Forward',
    'view_attachments' => 'View Attachments',
    'add_interaction' => 'Add Interaction',
    'assigned_successfully' => 'Feedback assigned successfully',
    'status_updated' => 'Status updated successfully',

    // Notifications
    'notif_ticket_closed_subject' => 'Ticket #:id has been closed',
    'notif_ticket_closed_ticket' => 'Ticket: :title',
    'notif_ticket_closed_by' => 'Closed by: :name',
    'notif_view_ticket' => 'View Ticket',
    'notif_ticket_closed_message' => 'Ticket #:id ":title" has been closed by :actor.',

    'notif_ticket_transferred_subject' => 'Ticket #:id has been transferred to your department',
    'notif_ticket_transferred_by' => 'Transferred by: :name',
    'notif_ticket_transferred_reason' => 'Reason: :reason',
    'notif_ticket_transferred_message' => 'Ticket #:id ":title" has been transferred to your department by :sender.',

    // CreateFeedback
    'created_via' => 'Feedback created via :channel',
    'unknown_channel' => 'unknown channel',

    // Activity Log
    'log_import_done' => 'Import completed: :file - :rows rows',
    'log_export_done' => 'Exported :tables tables, :rows rows',
    'log_transfer' => ':title transferred from :from to :to',
    'log_close' => 'Ticket closed: :title',

    // Contract validation
    'contract_duplicate_title' => 'Product already has active :category contract',
    'contract_duplicate_body' => 'Product :product already has an active contract of this category with :customer. Please liquidate the existing contract before creating a new one.',
];