# TASKS_ROADMAP.md — AfterSales CRM

> **Mục đích:** Theo dõi tất cả các công việc: đã hoàn thành, đang làm, sẽ làm.
> **Cập nhật:** Mỗi khi hoàn thành hoặc thêm task mới.

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## Trạng thái hiện tại

- **SOP Phase 1-8:** 100% hoàn thành
- **AI Instructions Core:** 85% (6/7, còn auto-suggest transfer)
- **Test:** Pest 8/8 tests (21 assertions) pass
- **Data import:** 3658 rows từ `ai_instructions/CSKH.xlsx` imported successfully
- **Dual Panel:** Admin (đầy đủ) + Support (rút gọn, tập trung feedback)

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## ✅ ĐÃ HOÀN THÀNH

### Giai đoạn 1: Mở rộng CSDL
- [x] Bảng `departments` (id, name, manager_id → users)
- [x] Bổ sung `feedback`: current_department_id, is_escalated
- [x] Bảng `ticket_transfer_logs` (feedback_id, from/to department, sender, reason)
- [x] Nâng cấp `feedback_attachments`: uuid, disk, collection
- [x] Cài Spatie laravel-permission

### Giai đoạn 2: Services & Logic
- [x] `FileService`: upload, validation (jpg/png/pdf/mp4/mov ≤20MB), collection query, temporary URL
- [x] `TransferService`: transfer department + reason required + notification
- [x] `ClosingService`: role-gated close + proof_of_resolution check
- [x] Policies dùng Spatie `hasRole()`
- [x] Custom Rule `RequireProofOfResolution`

### Giai đoạn 3: Notifications
- [x] `TicketTransferred` (Database + Mail)
- [x] `TicketClosed` (Database + Mail)

### Giai đoạn 4: Filament UI
- [x] `TransferDepartment` Action trên Edit Feedback (modal: department + reason + attachment)
- [x] `CloseTicket` Action (visible: admin/manager, status ≠ closed, requires confirmation)
- [x] InteractionsRelationManager: role-aware status options (staff: no "closed"), department field
- [x] FeedbackForm: current_department_id, is_escalated, attachment_collection

### Giai đoạn 5: Dashboard Widgets
- [x] `ResolvedTicketsWidget`: bảng ticket resolved chờ đóng (manager lọc theo phòng quản lý)
- [x] `AvgProcessingTimeWidget`: 4 stats (resolved count, avg time, pending, escalated)
- [x] `HandlerPerformanceWidget`: bar chart thời gian xử lý trung bình theo nhân viên

### Giai đoạn 6: Testing
- [x] Pest cài đặt + 8 test scenarios
- [x] `ClosingPermissionTest`: 4 tests (staff 403, no evidence 422, with evidence OK, cross-department 403)
- [x] `TransferFlowTest`: 2 tests (success + missing reason)

### Giai đoạn 7: Seeder
- [x] 4 departments (CSKH, Kỹ thuật, Kế toán, Pháp lý)
- [x] 1 ticket_transfer_log mẫu
- [x] 3 feedback_attachments (2 proof_of_resolution, 1 customer_evidence)

### Giai đoạn 8: Polish & Bug Fix
- [x] Dashboard widget filter Manager theo department
- [x] Migration disk default fix (private → local)
- [x] File upload pattern fix
- [x] Department + Escalated columns trên FeedbackTable + Department filter
- [x] Validation proof_of_resolution khi close từ form
- [x] Manager chỉ đóng ticket phòng mình
- [x] View Attachments trong Interaction History (temporary signed URL)
- [x] Docker deployment (Dockerfile, docker-compose, entrypoint)
- [x] Migration notifications table

### Giai đoạn 9: Granular Permissions + Export Backup + User/Role Management
- [x] PermissionSeeder: 29 granular permissions (view/create/update/delete per module + close-ticket, transfer-department, export-data)
- [x] Role → Permission mapping: admin (all), manager (no delete/export), staff (view + limited write)
- [x] Policies updated to `hasPermissionTo()` (5 policies)
- [x] ExportBackup command: `app:export-backup` (JSON, per-table, chunk 500, manifest.json)
- [x] UserResource: admin-only CRUD users + assign role
- [x] RoleResource: admin-only CRUD roles + assign permissions via CheckboxList
- [x] UserPolicy + RolePolicy (admin-only access)

### A: Module Hợp đồng (Contract)
- [x] Migration `contracts`: product_id, customer_id, type (sale/lease/bcc), dates, status, signed_status
- [x] Enum `ContractType` (SALE/LEASE/BCC) + `ContractStatus` (ACTIVE/EXPIRED/LIQUIDATED)
- [x] Model `Contract`: relationships product(), customer(), feedbacks()
- [x] Filament Resource `Contracts` (CRUD) + `ContractPolicy`
- [x] RelationManager `ContractsRelationManager` trên ProductResource
- [x] Model `Product` thêm `contracts()` HasMany
- [x] Seeder: 5 contracts mẫu

### B: Cơ chế Snapshot Hợp đồng
- [x] Migration thêm `contract_id` (FK->contracts, nullable) vào bảng `feedback`
- [x] Model `Feedback`: thêm `contract_id` fillable + `contract()` BelongsTo
- [x] FeedbackForm: auto-select active contract khi chọn sản phẩm, cho phép chọn lại thủ công
- [x] FeedbackTable: cột "Contract" hiển thị loại HĐ dạng badge
- [x] Seeder: gán contract_id cho 5 feedback mẫu

### C: Module Bàn giao (Handover)
- [x] Migration `handovers`: product_id, customer_id, handover_date, status, remark
- [x] Enum `HandoverStatus` (NOT_READY/READY/SCHEDULED/HANDED_OVER)
- [x] Model `Handover`: relationships product(), customer()
- [x] RelationManager `HandoversRelationManager` trên ProductResource
- [x] Model `Product` thêm `handovers()` HasMany
- [x] Seeder: 5 handovers mẫu

### D: Module Dịch vụ phụ trợ (ProductService)
- [x] Migration `product_services`: product_id, service_type, status, actual_collection_date, remark
- [x] Enum `ServiceType` (MANAGEMENT_FEE/GRATITUDE/SELF_BUSINESS)
- [x] Model `ProductService`: relationship product()
- [x] RelationManager `ProductServicesRelationManager` trên ProductResource
- [x] Model `Product` thêm `productServices()` HasMany
- [x] Seeder: 5 services mẫu

### E: Enhancement ProductResource
- [x] ProductResource có 3 tabs: Contracts + Handovers + Services (via getRelations())

### G: Data Import Pipeline
- [x] Cài `spatie/simple-excel` (Lazy Collection, chống OOM)
- [x] Command `app:import-cskh {file_path} --dry-run` với ProgressBar, chunk 100 rows
- [x] Pipeline per row: Product/Customer firstOrCreate → customer_product pivot → Contract → Handover → Service → Feedback + Interactions
- [x] Xử lý DateTimeImmutable object từ Excel, skip header/meta rows
- [x] Test thành công: 3658 rows → 3299 products, 2089 customers, 2637 contracts, 2077 handovers, 159 services, 71 feedbacks, 226 interactions

### Internationalization (i18n) — Vietnamese + English
- [x] Config: `APP_LOCALE=vi`, `APP_FALLBACK_LOCALE=en`
- [x] Created `lang/en/` and `lang/vi/` with 3 files each: `app.php`, `feedback.php`, `enums.php`
- [x] ~120 translation keys: navigation, labels, status, widgets, services, notifications, enums
- [x] All Resources: override `getPluralLabel()` + `getNavigationGroup()` with `__()` calls
- [x] All Form fields: explicit `->label(__('key'))`
- [x] All Table columns: explicit `->label(__('key'))`
- [x] All RelationManagers: `$title` uses translation key
- [x] All Widgets: `getHeading()`/`getDescription()` return translated strings
- [x] Enums: `ContractType`, `ContractStatus`, `HandoverStatus`, `ServiceType` use `__()` in `label()`
- [x] Filament vendor: 57 Vietnamese translation files auto-activated

### UI Polish & Bug Fixes
- [x] File upload: Fixed `disk('local')` → `disk('public')` across all components
- [x] File upload: Added `exists()` check before getting metadata
- [x] File upload: Fixed `dehydrated(false)` issue — use property to store paths
- [x] Tailwind CSS: Added ~200 utility classes to `public/css/filament-custom.css`
- [x] SVG icons: Use inline `width`/`height` attributes instead of Tailwind classes
- [x] GlobalSearch: Customized for all Resources with multi-field search
- [x] RelationManager titles: Override `getTitle()` for proper translation
- [x] Enum refactoring: Added `color()` method, static `options()`, developer comments
- [x] Documentation: Created `docs/I18N_GUIDE.md` and `docs/ENUM_GUIDE.md`

### Support Panel (Dual Panel)
- [x] `SupportPanelProvider`: panel thứ 2 tại path `/support`, rút gọn chỉ tập trung feedback
- [x] Resources trong Support: Feedback, Customer, Product, FeedbackChannel, FeedbackTag, ActivityLog
- [x] Widgets: ResolvedTicketsWidget, AvgProcessingTimeWidget, HandlerPerformanceWidget

### ActivityLog — Audit Trail
- [x] Migration `activity_logs`: user_id, action, description, subject_type/id, metadata
- [x] Model `ActivityLog` + Service `ActivityLogger` (static log method)
- [x] Filament Resource `ActivityLogResource` (read-only, list view with filters)
- [x] Policy `ActivityLogPolicy` (admin-only)
- [x] Translation keys: `resource_activity_logs`, `action_*`, `details`, `system`

---

## 🔴 CHƯA LÀM

### F: Tự động gợi ý transfer (optional, nice-to-have)
- [ ] Hiển thị badge gợi ý: "Ticket BCC → khuyến nghị chuyển Pháp lý"
- [ ] Logic detect contract type → suggest department

---

## 📋 Ưu tiên phát triển

| Ưu tiên | Task | Phụ thuộc |
|---------|------|-----------|
| 1 | F: Tự động gợi ý transfer (nice-to-have) | A |

---

## 📊 Tiến độ tổng quan

```
SOP Phase 1-9:         ████████████████████████ 100% (Hoàn thành)
AI Instructions Core:   ███████████████████████░  85% (6/7 — Còn: auto-suggest transfer)
Support Panel:          ████████████████████████ 100% (Hoàn thành)
ActivityLog:            ████████████████████████ 100% (Hoàn thành)
i18n (vi/en):           ████████████████████████ 100% (Hoàn thành)
Data Import:            ████████████████████████ 100% (3658 rows imported)
Tests:                  ████████████████████████ 100% (8 tests, 21 assertions)
```

---

## Cách chạy Local Dev

```bash
cd /home/phuongtc/vibecode/minicrm
php artisan migrate:fresh --seed
php artisan serve
# Admin panel: http://localhost:8000/admin
# Support panel: http://localhost:8000/support
php artisan test  # 8 tests (21 assertions)
```

### Data Import
```bash
php artisan app:import-cskh ai_instructions/CSKH.xlsx --dry-run   # phân tích
php artisan app:import-cskh ai_instructions/CSKH.xlsx              # import thật
```

### Export Backup
```bash
php artisan app:export-backup
php artisan app:export-backup --path=/custom/path --pretty
php artisan app:export-backup --tables=feedback,customers,products
```

---

## Tài khoản test (seeded)

| Role | Email | Password |
|------|-------|----------|
| Admin | admin@minicrm.local | password |
| Manager | manager@minicrm.local | password |
| Staff | staff@minicrm.local | password |

---

## Tech Stack

- PHP 8.3, Laravel 13.6.0, Filament 5.6.1
- Database: SQLite (`database/database.sqlite`)
- Composer: `/home/phuongtc/composer`
- Spatie: laravel-permission (RBAC)
- Testing: Pest PHP

---

## File hướng dẫn cho AI Agent

| File | Nội dung |
|------|----------|
| `AGENTS.md` | Hướng dẫn toàn diện: chạy, cấu trúc, workflow, RBAC, gotchas, patterns |
| `CODEBASE_SNAPSHOT.md` | Snapshot cấu trúc codebase (đọc thay vì scan code) |
| `TASKS_ROADMAP.md` | File này — roadmap + tiến độ |
| `docs/I18N_GUIDE.md` | Hướng dẫn đa ngôn ngữ chi tiết |
| `docs/ENUM_GUIDE.md` | Hướng dẫn thêm Enum mới |
| `UI_DESIGN_BRIEF.md` | Thiết kế UI chi tiết (horizontal top bar) |
| `webappUI/aftersales_crm_core/DESIGN.md` | Design tokens (colors, typography, spacing) |
| `luutru/` | Archive các file đã lỗi thời (AI_01-03 specs, SOP_des, PROGRESS cũ...) |