<?php

return [
    // Navigation
    'nav_customer_care' => 'Customer Care',
    'nav_management' => 'Management',

    // Resource labels
    'resource_feedbacks' => 'Feedbacks',
    'resource_products' => 'Products',
    'resource_customers' => 'Customers',
    'resource_contracts' => 'Contracts',
    'resource_channels' => 'Channels',
    'resource_tags' => 'Tags',
    'resource_roles' => 'Roles',
    'resource_users' => 'Users',

    // Status
    'status_pending' => 'Pending',
    'status_processing' => 'Processing',
    'status_resolved' => 'Resolved',
    'status_closed' => 'Closed',
    'status_active' => 'Active',
    'status_inactive' => 'Inactive',
    'status_sold_out' => 'Sold Out',
    'status_completed' => 'Completed',
    'status_cancelled' => 'Cancelled',

    // General labels
    'name' => 'Name',
    'email' => 'Email',
    'password' => 'Password',
    'phone' => 'Phone',
    'address' => 'Address',
    'slug' => 'Slug',
    'icon' => 'Icon',
    'description' => 'Description',
    'status' => 'Status',
    'customer_product' => 'Customer & Product',
    'select_customer_product' => 'Select the customer and their associated product',
    'general_feedback' => 'General feedback (not related to a product)',
    'product' => 'Product',
    'contract' => 'Contract',
    'feedback_details' => 'Feedback Details',
    'describe_feedback' => 'Describe the customer feedback',
    'assignment_status' => 'Assignment & Status',
    'assign_handler' => 'Assign handler and set initial status',
    'department' => 'Department',
    'escalated' => 'Escalated',
    'attachments' => 'Attachments',
    'upload_files' => 'Upload files related to this feedback',
    'collection' => 'Collection',
    'collection_general' => 'General',
    'collection_proof_of_resolution' => 'Proof of Resolution',
    'collection_customer_evidence' => 'Customer Evidence',
    'files' => 'Files',
    'channel' => 'Channel',
    'assigned_to' => 'Assigned To',
    'created' => 'Created',
    'general' => 'General',
    'new_status' => 'New Status',
    'assign_to' => 'Assign To',
    'target_department' => 'Target Department',
    'by' => 'By',
    'details' => 'Details',
    'unassigned' => 'Unassigned',
    'role' => 'Role',
    'role_name' => 'Role Name',
    'permissions' => 'Permissions',
    'color' => 'Color',
    'customer_information' => 'Customer Information',
    'owned_products' => 'Owned Products',
    'icon_hint' => 'Heroicon name or emoji',
    'feedbacks' => 'Feedbacks',
    'used' => 'Used',
    'owners' => 'Owners',
    'tickets' => 'Tickets',
    'signed' => 'Signed',
    'interactions' => 'Interactions',
    'services' => 'Services',
    'handovers' => 'Handovers',
    'contracts' => 'Contracts',
    'collection_date' => 'Collection Date',
    'remark' => 'Remark',
    'handover_date' => 'Handover Date',
    'start_date' => 'Start Date',
    'end_date' => 'End Date',
    'printed_at' => 'Print Date',
    'signed_status' => 'Signed Status',
    'contract_info' => 'Contract Information',
    'feedback_history' => 'Feedback History',
    'tab_all' => 'All',
    'min' => 'min',
    'na' => 'N/A',

    // Widget labels
    'widget_tickets_awaiting_closure' => 'Tickets Awaiting Closure',
    'widget_tickets_awaiting_desc' => 'Tickets that have been resolved and are pending manager review for closure.',
    'widget_ticket' => 'Ticket',
    'widget_customer' => 'Customer',
    'widget_handler' => 'Handler',
    'widget_resolved' => 'Resolved',
    'widget_resolved_tickets' => 'Resolved Tickets',
    'widget_total_resolved_closed' => 'Total resolved/closed tickets',
    'widget_avg_processing_time' => 'Avg Processing Time',
    'widget_avg_time_desc' => 'Avg time from creation to resolution',
    'widget_no_resolved_tickets' => 'No resolved tickets yet',
    'widget_pending_tickets' => 'Pending Tickets',
    'widget_still_in_progress' => 'Still in progress',
    'widget_escalated' => 'Escalated',
    'widget_escalated_desc' => 'Tickets marked as escalated',
    'widget_avg_time_by_handler' => 'Avg Processing Time by Handler',
    'widget_avg_time_by_handler_desc' => 'Average time from ticket creation to resolution, broken down by handler.',
    'widget_avg_time_minutes' => 'Avg Time (minutes)',
    'widget_unknown' => 'Unknown',

    // Blade views
    'blade_similar_cases' => 'Similar Cases',
    'blade_matching_tags' => 'Matching tags:',
    'blade_title' => 'Title',
    'blade_customer' => 'Customer',
    'blade_status' => 'Status',
    'blade_handler' => 'Handler',
    'blade_date' => 'Date',
    'blade_no_attachments' => 'No attachments.',
    'blade_proof_of_resolution' => 'Proof of Resolution',
    'blade_customer_evidence' => 'Customer Evidence',
    'blade_open' => 'Open',
    'blade_links_expire' => 'Click to open. Links expire after 60 minutes.',
    'blade_file_count' => ':count file(s)',
    'blade_proof' => 'Proof',
    'blade_evidence' => 'Evidence',
];