148 lines
5.2 KiB
PHP
148 lines
5.2 KiB
PHP
<?php
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return [
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// Navigation
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'nav_customer_care' => 'Customer Care',
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'nav_management' => 'Management',
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// Resource labels
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'resource_feedbacks' => 'Feedbacks',
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'resource_products' => 'Products',
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'resource_customers' => 'Customers',
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'resource_contracts' => 'Contracts',
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'resource_channels' => 'Channels',
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'resource_tags' => 'Tags',
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'resource_roles' => 'Roles',
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'resource_users' => 'Users',
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'resource_activity_logs' => 'Activity Logs',
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// Status
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'status_pending' => 'Pending',
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'status_processing' => 'Processing',
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'status_resolved' => 'Resolved',
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'status_closed' => 'Closed',
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'status_active' => 'Active',
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'status_inactive' => 'Inactive',
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'status_sold_out' => 'Sold Out',
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'status_completed' => 'Completed',
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'status_cancelled' => 'Cancelled',
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// General labels
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'name' => 'Name',
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'email' => 'Email',
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'password' => 'Password',
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'phone' => 'Phone',
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'address' => 'Address',
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'slug' => 'Slug',
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'icon' => 'Icon',
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'description' => 'Description',
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'status' => 'Status',
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'customer_product' => 'Customer & Product',
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'select_customer_product' => 'Select the customer and their associated product',
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'general_feedback' => 'General feedback (not related to a product)',
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'product' => 'Product',
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'contract' => 'Contract',
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'feedback_details' => 'Feedback Details',
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'describe_feedback' => 'Describe the customer feedback',
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'assignment_status' => 'Assignment & Status',
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'assign_handler' => 'Assign handler and set initial status',
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'department' => 'Department',
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'escalated' => 'Escalated',
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'attachments' => 'Attachments',
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'upload_files' => 'Upload files related to this feedback',
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'collection' => 'Collection',
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'collection_general' => 'General',
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'collection_proof_of_resolution' => 'Proof of Resolution',
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'collection_customer_evidence' => 'Customer Evidence',
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'files' => 'Files',
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'channel' => 'Channel',
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'assigned_to' => 'Assigned To',
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'created' => 'Created',
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'general' => 'General',
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'new_status' => 'New Status',
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'assign_to' => 'Assign To',
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'target_department' => 'Target Department',
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'by' => 'By',
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'details' => 'Details',
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'unassigned' => 'Unassigned',
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'role' => 'Role',
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'role_name' => 'Role Name',
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'permissions' => 'Permissions',
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'color' => 'Color',
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'customer_information' => 'Customer Information',
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'owned_products' => 'Owned Products',
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'icon_hint' => 'Heroicon name or emoji',
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'feedbacks' => 'Feedbacks',
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'used' => 'Used',
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'owners' => 'Owners',
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'tickets' => 'Tickets',
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'signed' => 'Signed',
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'interactions' => 'Interactions',
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'services' => 'Services',
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'handovers' => 'Handovers',
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'contracts' => 'Contracts',
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'collection_date' => 'Collection Date',
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'remark' => 'Remark',
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'handover_date' => 'Handover Date',
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'start_date' => 'Start Date',
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'end_date' => 'End Date',
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'printed_at' => 'Print Date',
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'signed_status' => 'Signed Status',
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'contract_info' => 'Contract Information',
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'feedback_history' => 'Feedback History',
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'service_type' => 'Service Type',
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'tab_all' => 'All',
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'min' => 'min',
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'na' => 'N/A',
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// Widget labels
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'widget_tickets_awaiting_closure' => 'Tickets Awaiting Closure',
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'widget_tickets_awaiting_desc' => 'Tickets that have been resolved and are pending manager review for closure.',
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'widget_ticket' => 'Ticket',
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'widget_customer' => 'Customer',
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'widget_handler' => 'Handler',
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'widget_resolved' => 'Resolved',
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'widget_resolved_tickets' => 'Resolved Tickets',
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'widget_total_resolved_closed' => 'Total resolved/closed tickets',
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'widget_avg_processing_time' => 'Avg Processing Time',
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'widget_avg_time_desc' => 'Avg time from creation to resolution',
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'widget_no_resolved_tickets' => 'No resolved tickets yet',
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'widget_pending_tickets' => 'Pending Tickets',
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'widget_still_in_progress' => 'Still in progress',
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'widget_escalated' => 'Escalated',
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'widget_escalated_desc' => 'Tickets marked as escalated',
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'widget_avg_time_by_handler' => 'Avg Processing Time by Handler',
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'widget_avg_time_by_handler_desc' => 'Average time from ticket creation to resolution, broken down by handler.',
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'widget_avg_time_minutes' => 'Avg Time (minutes)',
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'widget_unknown' => 'Unknown',
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// Blade views
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'blade_similar_cases' => 'Similar Cases',
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'blade_matching_tags' => 'Matching tags:',
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'blade_title' => 'Title',
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'blade_customer' => 'Customer',
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'blade_status' => 'Status',
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'blade_handler' => 'Handler',
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'blade_date' => 'Date',
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'blade_no_attachments' => 'No attachments.',
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'blade_proof_of_resolution' => 'Proof of Resolution',
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'blade_customer_evidence' => 'Customer Evidence',
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'blade_open' => 'Open',
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'blade_links_expire' => 'Click to open. Links expire after 60 minutes.',
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'blade_file_count' => ':count file(s)',
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'blade_proof' => 'Proof',
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'blade_evidence' => 'Evidence',
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// Activity Logs
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'system' => 'System',
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'time' => 'Time',
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'action' => 'Action',
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'action_import' => 'Import',
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'action_export' => 'Export',
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'action_transfer' => 'Transfer',
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'action_close' => 'Close',
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'action_create' => 'Create',
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'action_update' => 'Update',
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'action_delete' => 'Delete',
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];
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