71 lines
2.6 KiB
PHP
71 lines
2.6 KiB
PHP
<?php
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namespace App\Filament\Widgets;
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use App\Models\Department;
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use App\Models\Feedback;
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use Filament\Widgets\StatsOverviewWidget as BaseWidget;
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use Filament\Widgets\StatsOverviewWidget\Stat;
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class AvgProcessingTimeWidget extends BaseWidget
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{
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protected function getStats(): array
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{
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$user = auth()->user();
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$query = Feedback::query()
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->whereNotNull('assigned_to')
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->whereNotNull('updated_at');
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if ($user->hasRole('manager') && ! $user->hasRole('admin')) {
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$deptIds = Department::where('manager_id', $user->id)->pluck('id');
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$query->whereIn('current_department_id', $deptIds);
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}
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$totalResolved = (clone $query)->whereIn('status', ['resolved', 'closed'])->count();
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$avgMinutes = (clone $query)
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->whereIn('status', ['resolved', 'closed'])
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->selectRaw('AVG(strftime("%s", updated_at) - strftime("%s", created_at)) / 60 as avg_minutes')
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->value('avg_minutes');
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$totalPending = (clone $query)->whereNotIn('status', ['resolved', 'closed'])->count();
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$escalatedCount = (clone $query)->where('is_escalated', true)->count();
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$avgDisplay = $avgMinutes ? round($avgMinutes) . ' min' : 'N/A';
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$avgDescription = $avgMinutes
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? __('app.widget_avg_time_desc')
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: __('app.widget_no_resolved_tickets');
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return [
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Stat::make(__('app.widget_resolved_tickets'), (string) $totalResolved)
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->description(__('app.widget_total_resolved_closed'))
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->descriptionIcon('heroicon-m-check-circle')
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->color('success')
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->chart([7, 3, 4, 5, 6, 8, $totalResolved]),
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Stat::make(__('app.widget_avg_processing_time'), $avgDisplay)
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->description($avgDescription)
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->descriptionIcon('heroicon-m-clock')
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->color('info'),
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Stat::make(__('app.widget_pending_tickets'), (string) $totalPending)
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->description(__('app.widget_still_in_progress'))
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->descriptionIcon('heroicon-m-arrow-path')
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->color('warning')
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->chart([3, 5, 4, 6, 5, 4, $totalPending]),
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Stat::make(__('app.widget_escalated'), (string) $escalatedCount)
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->description(__('app.widget_escalated_desc'))
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->descriptionIcon('heroicon-m-exclamation-triangle')
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->color('danger'),
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];
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}
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public static function canView(): bool
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{
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return auth()->user()?->hasPermissionTo('view-dashboard-widgets') ?? false;
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}
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}
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