phuongtc
887765bbd7
- Departments + cross-department transfer workflow - Role-based closing (staff→resolved, manager→closed) with proof_of_resolution - Private file storage with collection system + temporary signed URLs - Dashboard: resolved tickets table, stats, handler performance bar chart - Spatie RBAC (admin/manager/staff) - Notifications: TicketTransferred, TicketClosed (database + mail) - Pest tests: 8 tests, 21 assertions - Docker production-ready (Dockerfile + compose + entrypoint)
60 lines
1.6 KiB
PHP
60 lines
1.6 KiB
PHP
<?php
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namespace App\Filament\Widgets;
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use App\Models\Department;
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use App\Models\Feedback;
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use Filament\Widgets\ChartWidget;
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class HandlerPerformanceWidget extends ChartWidget
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{
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protected ?string $heading = 'Avg Processing Time by Handler';
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protected int|string|array $columnSpan = 'full';
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protected function getType(): string
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{
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return 'bar';
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}
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protected function getData(): array
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{
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$user = auth()->user();
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$query = Feedback::query()
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->whereIn('status', ['resolved', 'closed'])
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->whereNotNull('assigned_to');
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if ($user->hasRole('manager')) {
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$deptIds = Department::where('manager_id', $user->id)->pluck('id');
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$query->whereIn('current_department_id', $deptIds);
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}
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$handlers = (clone $query)
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->select('assigned_to')
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->selectRaw('AVG(strftime("%s", updated_at) - strftime("%s", created_at)) / 60 as avg_minutes')
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->groupBy('assigned_to')
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->with('assignedTo')
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->get();
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$labels = $handlers->map(fn ($h) => $h->assignedTo?->name ?? 'Unknown')->toArray();
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$data = $handlers->map(fn ($h) => round($h->avg_minutes, 1))->toArray();
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return [
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'datasets' => [
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[
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'label' => 'Avg Time (minutes)',
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'data' => $data,
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'backgroundColor' => '#3b82f6',
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],
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],
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'labels' => $labels,
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];
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}
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public static function canView(): bool
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{
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return auth()->user()?->hasRole(['admin', 'manager']) ?? false;
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}
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}
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