minicrm/app/Filament/Resources/Feedback/Schemas/FeedbackForm.php

<?php

namespace App\Filament\Resources\Feedback\Schemas;

use App\Models\CustomerProduct;
use App\Models\Department;
use Filament\Forms\Components\ColorPicker;
use Filament\Forms\Components\FileUpload;
use Filament\Forms\Components\Select;
use Filament\Forms\Components\Textarea;
use Filament\Forms\Components\TextInput;
use Filament\Forms\Components\Toggle;
use Filament\Schemas\Components\Section;
use Filament\Schemas\Components\Grid;
use Filament\Schemas\Schema;

class FeedbackForm
{
    public static function configure(Schema $schema): Schema
    {
        return $schema
            ->components([
                Section::make(__('app.customer_product'))
                    ->description(__('app.select_customer_product'))
                    ->icon('heroicon-o-user-group')
                    ->schema([
                        Select::make('customer_id')
                            ->relationship('customer', 'name')
                            ->searchable()
                            ->required()
                            ->live()
                            ->columnSpan(1),

                        Toggle::make('is_general')
                            ->label(__('app.general_feedback'))
                            ->default(false)
                            ->live()
                            ->columnSpan(1),

                        Select::make('customer_product_id')
                            ->label(__('app.product'))
                            ->searchable()
                            ->getSearchResultsUsing(function (string $search, $get): array {
                                $customerId = $get('customer_id');
                                if (! $customerId) {
                                    return [];
                                }
                                $keyword = mb_strtolower($search);
                                return CustomerProduct::where('customer_id', $customerId)
                                    ->whereHas('product', fn ($q) => $q->whereRaw('LOWER(name) LIKE ?', ["%{$keyword}%"]))
                                    ->with('product')
                                    ->limit(50)
                                    ->get()
                                    ->pluck('product.name', 'id')
                                    ->toArray();
                            })
                            ->getOptionLabelUsing(fn ($value): ?string =>
                                CustomerProduct::find($value)?->product?->name
                            )
                            ->visible(fn ($get): bool => ! $get('is_general'))
                            ->nullable()
                            ->live(),

                        Select::make('contract_id')
                            ->label(__('app.contract'))
                            ->visible(fn ($get): bool => ! $get('is_general') && filled($get('customer_product_id')))
                            ->options(function ($get): array {
                                $customerProductId = $get('customer_product_id');
                                if (! $customerProductId) {
                                    return [];
                                }
                                $cp = \App\Models\CustomerProduct::find($customerProductId);
                                if (! $cp) {
                                    return [];
                                }
                                return \App\Models\Contract::where('product_id', $cp->product_id)
                                    ->where('status', 'active')
                                    ->with('customer')
                                    ->get()
                                    ->mapWithKeys(fn ($c) => [
                                        $c->id => sprintf('%s (%s) - %s',
                                            \App\Enums\ContractType::from($c->type)->label(),
                                            $c->customer->name,
                                            $c->start_date?->format('d/m/Y') ?? 'N/A',
                                        ),
                                    ])
                                    ->toArray();
                            })
                            ->afterStateHydrated(function ($component, $state, $get): void {
                                if (filled($state)) {
                                    return;
                                }
                                $customerProductId = $get('customer_product_id');
                                if (! $customerProductId) {
                                    return;
                                }
                                $cp = \App\Models\CustomerProduct::find($customerProductId);
                                if (! $cp) {
                                    return;
                                }
                                $activeContract = \App\Models\Contract::where('product_id', $cp->product_id)
                                    ->where('status', 'active')
                                    ->first();
                                if ($activeContract) {
                                    $component->state($activeContract->id);
                                }
                            })
                            ->nullable()
                            ->searchable(),
                    ])
                    ->columns(2),

                Section::make(__('app.feedback_details'))
                    ->description(__('app.describe_feedback'))
                    ->icon('heroicon-o-chat-bubble-left-right')
                    ->schema([
                        Select::make('feedback_channel_id')
                            ->relationship('feedbackChannel', 'name')
                            ->required()
                            ->preload()
                            ->columnSpan(1),

                        TextInput::make('title')
                            ->required()
                            ->maxLength(255)
                            ->columnSpan(1),

                        Textarea::make('content')
                            ->required()
                            ->rows(6)
                            ->columnSpanFull(),

                        Select::make('tags')
                            ->relationship('tags', 'name')
                            ->multiple()
                            ->preload()
                            ->columnSpanFull()
                            ->createOptionForm([
                                TextInput::make('name')->required(),
                                TextInput::make('slug')->required(),
                                ColorPicker::make('color')->default('#3b82f6'),
                            ]),
                    ])
                    ->columns(2),

                Section::make(__('app.assignment_status'))
                    ->description(__('app.assign_handler'))
                    ->icon('heroicon-o-arrow-path-rounded-square')
                    ->schema([
                        Select::make('status')
                            ->options([
                                'pending' => __('app.status_pending'),
                                'processing' => __('app.status_processing'),
                                'resolved' => __('app.status_resolved'),
                                'closed' => __('app.status_closed'),
                            ])
                            ->default('pending')
                            ->required()
                            ->columnSpan(1),

                        Select::make('assigned_to')
                            ->relationship('assignedTo', 'name')
                            ->searchable()
                            ->nullable()
                            ->columnSpan(1),

                        Select::make('current_department_id')
                            ->label(__('app.department'))
                            ->options(Department::pluck('name', 'id')->toArray())
                            ->searchable()
                            ->nullable()
                            ->columnSpan(1),

                        Toggle::make('is_escalated')
                            ->label(__('app.escalated'))
                            ->visible(fn (): bool => auth()->user()?->hasPermissionTo('close-ticket') ?? false)
                            ->columnSpan(1),
                    ])
                    ->columns(2),

                Section::make(__('app.attachments'))
                    ->description(__('app.upload_files'))
                    ->icon('heroicon-o-paper-clip')
                    ->schema([
                        Select::make('attachment_collection')
                            ->label(__('app.collection'))
                            ->options([
                                'general' => __('app.collection_general'),
                                'proof_of_resolution' => __('app.collection_proof_of_resolution'),
                                'customer_evidence' => __('app.collection_customer_evidence'),
                            ])
                            ->default('general')
                            ->columnSpan(1),

                        FileUpload::make('attachments')
                            ->label(__('app.files'))
                            ->multiple()
                            ->disk('public')
                            ->directory('feedback-attachments')
                            ->columnSpan(1),
                    ])
                    ->columns(2),
            ]);
    }
}