feat: granular permissions, export backup, user/role management

- PermissionSeeder: 29 permissions with role mapping (admin/manager/staff)
- Policies updated to use hasPermissionTo() instead of hasRole()
- ExportBackup command: JSON per-table backup with chunk processing
- UserResource: CRUD users with role assignment (admin only)
- RoleResource: CRUD roles with permission assignment (admin only)
- UserPolicy + RolePolicy: admin-only access control
- ImportCskh: detailed skip logging with color in dry-run mode
- Widgets: permission-based visibility checks
- Tests: 8/8 pass (21 assertions)

app/Filament/Widgets/ResolvedTicketsWidget.php

@@ -20,7 +20,7 @@ class ResolvedTicketsWidget extends BaseWidget
                 Feedback::query()
                     ->where('status', 'resolved')
                     ->when(
-                        auth()->user()->hasRole('manager'),
+                        auth()->user()->hasRole('manager') && ! auth()->user()->hasRole('admin'),
                         function ($q) {
                             $deptIds = Department::where('manager_id', auth()->id())->pluck('id');
                             return $q->whereIn('current_department_id', $deptIds);
@@ -30,30 +30,47 @@ class ResolvedTicketsWidget extends BaseWidget
             ->columns([
                 TextColumn::make('id')
                     ->label('#')
-                    ->sortable(),
+                    ->sortable()
+                    ->weight('bold')
+                    ->color('primary'),
+
                 TextColumn::make('title')
                     ->label('Ticket')
                     ->searchable()
-                    ->url(fn (Feedback $record): string => FeedbackResource::getUrl('edit', ['record' => $record])),
+                    ->weight('semibold')
+                    ->url(fn (Feedback $record): string => FeedbackResource::getUrl('edit', ['record' => $record]))
+                    ->color('primary'),
+
                 TextColumn::make('customer.name')
                     ->label('Customer')
                     ->searchable(),
+
+                TextColumn::make('customerProduct.product.name')
+                    ->label('Product')
+                    ->placeholder('General'),
+
                 TextColumn::make('assignedTo.name')
                     ->label('Handler'),
+
                 TextColumn::make('currentDepartment.name')
-                    ->label('Department'),
+                    ->label('Department')
+                    ->badge()
+                    ->color('info'),
+
                 TextColumn::make('updated_at')
-                    ->label('Resolved Date')
-                    ->dateTime('d/m/Y')
-                    ->sortable(),
+                    ->label('Resolved')
+                    ->since()
+                    ->sortable()
+                    ->color('secondary'),
             ])
             ->defaultSort('updated_at', 'desc')
-            ->heading('Tickets Awaiting Closure (Resolved)')
-            ->description('Tickets that have been resolved and are pending manager review for closure.');
+            ->heading('Tickets Awaiting Closure')
+            ->description('Tickets that have been resolved and are pending manager review for closure.')
+            ->paginated([5]);
     }
 
     public static function canView(): bool
     {
-        return auth()->user()?->hasRole(['admin', 'manager']) ?? false;
+        return auth()->user()?->hasPermissionTo('view-dashboard-widgets') ?? false;
     }
 }