feat: granular permissions, export backup, user/role management

- PermissionSeeder: 29 permissions with role mapping (admin/manager/staff)
- Policies updated to use hasPermissionTo() instead of hasRole()
- ExportBackup command: JSON per-table backup with chunk processing
- UserResource: CRUD users with role assignment (admin only)
- RoleResource: CRUD roles with permission assignment (admin only)
- UserPolicy + RolePolicy: admin-only access control
- ImportCskh: detailed skip logging with color in dry-run mode
- Widgets: permission-based visibility checks
- Tests: 8/8 pass (21 assertions)

tests/Feature/ClosingPermissionTest.php

@@ -7,12 +7,27 @@ use App\Models\FeedbackAttachment;
 use App\Models\FeedbackChannel;
 use App\Models\User;
 use App\Services\ClosingService;
+use Spatie\Permission\Models\Permission;
+use Spatie\Permission\Models\Role;
 
 uses(\Illuminate\Foundation\Testing\RefreshDatabase::class);
 
+beforeEach(function () {
+    app()[\Spatie\Permission\PermissionRegistrar::class]->forgetCachedPermissions();
+
+    // Create permissions
+    Permission::firstOrCreate(['name' => 'close-ticket']);
+    Permission::firstOrCreate(['name' => 'view-feedback']);
+    Permission::firstOrCreate(['name' => 'create-feedback']);
+    Permission::firstOrCreate(['name' => 'update-feedback']);
+    Permission::firstOrCreate(['name' => 'add-interaction']);
+    Permission::firstOrCreate(['name' => 'transfer-department']);
+});
+
 // ─── Scenario 1: Staff cannot close ticket ───────────────────────────
 test('staff cannot close ticket - returns 403 forbidden', function () {
-    \Spatie\Permission\Models\Role::create(['name' => 'staff']);
+    $staffRole = Role::create(['name' => 'staff']);
+    $staffRole->givePermissionTo(['view-feedback', 'create-feedback', 'update-feedback', 'add-interaction']);
 
     $staff = User::factory()->create();
     $staff->assignRole('staff');
@@ -45,7 +60,8 @@ test('staff cannot close ticket - returns 403 forbidden', function () {
 
 // ─── Scenario 2: Manager cannot close without proof_of_resolution ────
 test('manager cannot close ticket without proof_of_resolution evidence', function () {
-    \Spatie\Permission\Models\Role::create(['name' => 'manager']);
+    $managerRole = Role::create(['name' => 'manager']);
+    $managerRole->givePermissionTo(['close-ticket', 'view-feedback', 'create-feedback', 'update-feedback', 'transfer-department']);
 
     $manager = User::factory()->create();
     $manager->assignRole('manager');
@@ -81,7 +97,9 @@ test('manager cannot close ticket without proof_of_resolution evidence', functio
 // ─── Scenario 2b: Manager CAN close with proof_of_resolution ─────────
 test('manager can close ticket with proof_of_resolution evidence', function () {
     \Illuminate\Support\Facades\Notification::fake();
-    \Spatie\Permission\Models\Role::create(['name' => 'manager']);
+
+    $managerRole = Role::create(['name' => 'manager']);
+    $managerRole->givePermissionTo(['close-ticket', 'view-feedback', 'create-feedback', 'update-feedback', 'transfer-department']);
 
     $manager = User::factory()->create();
     $manager->assignRole('manager');
@@ -122,7 +140,8 @@ test('manager can close ticket with proof_of_resolution evidence', function () {
 
 // ─── Scenario 2c: Manager cannot close ticket from other department ──
 test('manager cannot close ticket from department they do not manage', function () {
-    \Spatie\Permission\Models\Role::create(['name' => 'manager']);
+    $managerRole = Role::create(['name' => 'manager']);
+    $managerRole->givePermissionTo(['close-ticket', 'view-feedback', 'create-feedback', 'update-feedback', 'transfer-department']);
 
     $manager = User::factory()->create();
     $manager->assignRole('manager');