feat: add i18n support for Vietnamese and English

lang/en/app.php

@@ -0,0 +1,133 @@
+<?php
+
+return [
+    // Navigation
+    'nav_customer_care' => 'Customer Care',
+    'nav_management' => 'Management',
+
+    // Resource labels
+    'resource_feedbacks' => 'Feedbacks',
+    'resource_products' => 'Products',
+    'resource_customers' => 'Customers',
+    'resource_contracts' => 'Contracts',
+    'resource_channels' => 'Channels',
+    'resource_tags' => 'Tags',
+    'resource_roles' => 'Roles',
+    'resource_users' => 'Users',
+
+    // Status
+    'status_pending' => 'Pending',
+    'status_processing' => 'Processing',
+    'status_resolved' => 'Resolved',
+    'status_closed' => 'Closed',
+    'status_active' => 'Active',
+    'status_inactive' => 'Inactive',
+    'status_sold_out' => 'Sold Out',
+    'status_completed' => 'Completed',
+    'status_cancelled' => 'Cancelled',
+
+    // General labels
+    'name' => 'Name',
+    'email' => 'Email',
+    'password' => 'Password',
+    'phone' => 'Phone',
+    'address' => 'Address',
+    'slug' => 'Slug',
+    'icon' => 'Icon',
+    'description' => 'Description',
+    'status' => 'Status',
+    'customer_product' => 'Customer & Product',
+    'select_customer_product' => 'Select the customer and their associated product',
+    'general_feedback' => 'General feedback (not related to a product)',
+    'product' => 'Product',
+    'contract' => 'Contract',
+    'feedback_details' => 'Feedback Details',
+    'describe_feedback' => 'Describe the customer feedback',
+    'assignment_status' => 'Assignment & Status',
+    'assign_handler' => 'Assign handler and set initial status',
+    'department' => 'Department',
+    'escalated' => 'Escalated',
+    'attachments' => 'Attachments',
+    'upload_files' => 'Upload files related to this feedback',
+    'collection' => 'Collection',
+    'collection_general' => 'General',
+    'collection_proof_of_resolution' => 'Proof of Resolution',
+    'collection_customer_evidence' => 'Customer Evidence',
+    'files' => 'Files',
+    'channel' => 'Channel',
+    'assigned_to' => 'Assigned To',
+    'created' => 'Created',
+    'general' => 'General',
+    'new_status' => 'New Status',
+    'assign_to' => 'Assign To',
+    'target_department' => 'Target Department',
+    'by' => 'By',
+    'details' => 'Details',
+    'unassigned' => 'Unassigned',
+    'role' => 'Role',
+    'role_name' => 'Role Name',
+    'permissions' => 'Permissions',
+    'color' => 'Color',
+    'customer_information' => 'Customer Information',
+    'owned_products' => 'Owned Products',
+    'icon_hint' => 'Heroicon name or emoji',
+    'feedbacks' => 'Feedbacks',
+    'used' => 'Used',
+    'owners' => 'Owners',
+    'tickets' => 'Tickets',
+    'signed' => 'Signed',
+    'interactions' => 'Interactions',
+    'services' => 'Services',
+    'handovers' => 'Handovers',
+    'contracts' => 'Contracts',
+    'collection_date' => 'Collection Date',
+    'remark' => 'Remark',
+    'handover_date' => 'Handover Date',
+    'start_date' => 'Start Date',
+    'end_date' => 'End Date',
+    'printed_at' => 'Print Date',
+    'signed_status' => 'Signed Status',
+    'contract_info' => 'Contract Information',
+    'feedback_history' => 'Feedback History',
+    'tab_all' => 'All',
+    'min' => 'min',
+    'na' => 'N/A',
+
+    // Widget labels
+    'widget_tickets_awaiting_closure' => 'Tickets Awaiting Closure',
+    'widget_tickets_awaiting_desc' => 'Tickets that have been resolved and are pending manager review for closure.',
+    'widget_ticket' => 'Ticket',
+    'widget_customer' => 'Customer',
+    'widget_handler' => 'Handler',
+    'widget_resolved' => 'Resolved',
+    'widget_resolved_tickets' => 'Resolved Tickets',
+    'widget_total_resolved_closed' => 'Total resolved/closed tickets',
+    'widget_avg_processing_time' => 'Avg Processing Time',
+    'widget_avg_time_desc' => 'Avg time from creation to resolution',
+    'widget_no_resolved_tickets' => 'No resolved tickets yet',
+    'widget_pending_tickets' => 'Pending Tickets',
+    'widget_still_in_progress' => 'Still in progress',
+    'widget_escalated' => 'Escalated',
+    'widget_escalated_desc' => 'Tickets marked as escalated',
+    'widget_avg_time_by_handler' => 'Avg Processing Time by Handler',
+    'widget_avg_time_by_handler_desc' => 'Average time from ticket creation to resolution, broken down by handler.',
+    'widget_avg_time_minutes' => 'Avg Time (minutes)',
+    'widget_unknown' => 'Unknown',
+
+    // Blade views
+    'blade_similar_cases' => 'Similar Cases',
+    'blade_matching_tags' => 'Matching tags:',
+    'blade_title' => 'Title',
+    'blade_customer' => 'Customer',
+    'blade_status' => 'Status',
+    'blade_handler' => 'Handler',
+    'blade_date' => 'Date',
+    'blade_no_attachments' => 'No attachments.',
+    'blade_proof_of_resolution' => 'Proof of Resolution',
+    'blade_customer_evidence' => 'Customer Evidence',
+    'blade_open' => 'Open',
+    'blade_links_expire' => 'Click to open. Links expire after 60 minutes.',
+    'blade_file_count' => ':count file(s)',
+    'blade_proof' => 'Proof',
+    'blade_evidence' => 'Evidence',
+];

lang/en/enums.php

@@ -0,0 +1,28 @@
+<?php
+
+return [
+    'handover' => [
+        'not_ready' => 'Not ready',
+        'ready' => 'Ready',
+        'handed_over' => 'Handed over',
+        'scheduled' => 'Scheduled',
+    ],
+
+    'service' => [
+        'management_fee' => 'Management fee',
+        'gratitude' => 'Gratitude',
+        'self_business' => 'Self business',
+    ],
+
+    'contract_status' => [
+        'active' => 'Active',
+        'expired' => 'Expired',
+        'liquidated' => 'Liquidated',
+    ],
+
+    'contract_type' => [
+        'sale' => 'Sale contract',
+        'lease' => 'Lease contract',
+        'bcc' => 'Business cooperation contract (BCC)',
+    ],
+];

lang/en/feedback.php

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+<?php
+
+return [
+    // ClosingService
+    'already_closed' => 'This ticket has already been closed.',
+    'close_permission_denied' => 'Only department managers can close tickets.',
+    'close_department_only' => 'You can only close tickets in your managed department.',
+    'proof_required' => 'Proof of resolution is required to complete the process.',
+    'already_resolved' => 'This ticket has already been resolved or closed.',
+
+    // TransferService
+    'transfer_reason_required' => 'Please enter a transfer reason.',
+
+    // FileService
+    'file_type_not_allowed' => 'File type :type is not allowed. Allowed: jpg, png, pdf, mp4, mov.',
+    'file_size_exceeds' => 'File size exceeds :max KB.',
+
+    // EditFeedback page
+    'transfer_department' => 'Transfer Department',
+    'target_department' => 'Target Department',
+    'assign_to_optional' => 'Assign To (optional)',
+    'reason' => 'Reason',
+    'transferred_successfully' => 'Transferred successfully',
+    'close_ticket' => 'Close Ticket',
+    'close_confirm' => 'Are you sure you want to close this ticket? This action CANNOT be undone.',
+    'close_submit' => 'Close',
+    'closed_successfully' => 'Ticket closed successfully',
+
+    // InteractionsRelationManager
+    'interaction_history' => 'Interaction History',
+    'interaction_type_note' => 'Note',
+    'interaction_type_status_change' => 'Status Change',
+    'interaction_type_assignment' => 'Assignment / Forward',
+    'view_attachments' => 'View Attachments',
+    'add_interaction' => 'Add Interaction',
+    'assigned_successfully' => 'Feedback assigned successfully',
+    'status_updated' => 'Status updated successfully',
+
+    // Notifications
+    'notif_ticket_closed_subject' => 'Ticket #:id has been closed',
+    'notif_ticket_closed_ticket' => 'Ticket: :title',
+    'notif_ticket_closed_by' => 'Closed by: :name',
+    'notif_view_ticket' => 'View Ticket',
+    'notif_ticket_closed_message' => 'Ticket #:id ":title" has been closed by :actor.',
+
+    'notif_ticket_transferred_subject' => 'Ticket #:id has been transferred to your department',
+    'notif_ticket_transferred_by' => 'Transferred by: :name',
+    'notif_ticket_transferred_reason' => 'Reason: :reason',
+    'notif_ticket_transferred_message' => 'Ticket #:id ":title" has been transferred to your department by :sender.',
+
+    // CreateFeedback
+    'created_via' => 'Feedback created via :channel',
+    'unknown_channel' => 'unknown channel',
+];