docs: sync AGENTS.md & PROGRESS.md with current state (8 tests, HandlerPerformanceWidget, attachment-links)

AGENTS.md

@@ -92,13 +92,14 @@ minicrm/
 │   └── Providers/Filament/
 │       └── AdminPanelProvider.php
 ├── resources/views/filament/resources/feedback/
-│   └── similar-cases.blade.php
+│   ├── similar-cases.blade.php
+│   └── attachment-links.blade.php          # Modal listing attachments with signed download URLs
 ├── database/
 │   ├── migrations/
 │   └── seeders/AfterSalesSeeder.php     # includes departments, logs, attachments
 ├── tests/
 │   ├── Feature/
-│   │   ├── ClosingPermissionTest.php    # 3 tests: staff forbid, no-evidence, with-evidence
+│   │   ├── ClosingPermissionTest.php    # 4 tests: staff forbid, no-evidence, with-evidence, cross-dept
 │   │   └── TransferFlowTest.php         # 2 tests: successful + missing reason
 │   └── Pest.php
 ├── storage/app/private/feedback-attachments/  # Private disk upload directory
@@ -204,6 +205,7 @@ feedback_interactions, feedback_tags, feedback_feedback_tag, products, customers
 ### Dashboard Widgets (NEW)
 - ResolvedTicketsWidget: table of resolved tickets awaiting closure (manager: filtered to own department)
 - AvgProcessingTimeWidget: 4 stats (resolved count, avg time, pending count, escalated count)
+- HandlerPerformanceWidget: bar chart of avg processing time per handler
 
 ## Navigation Structure
 
@@ -218,7 +220,7 @@ Dashboard
     └── Tags (tag, sort=default)
 ```
 
-Dashboard widgets: ResolvedTicketsWidget, AvgProcessingTimeWidget (admin/manager only)
+Dashboard widgets: ResolvedTicketsWidget, AvgProcessingTimeWidget, HandlerPerformanceWidget (admin/manager only)
 
 ## RBAC (Role-Based Access Control) - Spatie