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AGENTS.md
227
AGENTS.md
@@ -3,19 +3,25 @@
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> **Trước khi làm việc, đọc các file quan trọng:**
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> - `CODEBASE_SNAPSHOT.md` — Toàn bộ cấu trúc codebase (thay vì scan lại code)
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> - `TASKS_ROADMAP.md` — Roadmap: đã làm, đang làm, sẽ làm
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> - `PROGRESS.md` — Lịch sử tiến độ hoàn thành
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> - `docs/I18N_GUIDE.md` — Hướng dẫn đa ngôn ngữ
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> - `docs/ENUM_GUIDE.md` — Hướng dẫn thêm Enum mới
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> - `luutru/` — Archive các file đã lỗi thời (tham khảo nếu cần)
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>
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> **File đã lỗi thời trong luutru/:** PROGRESS.md, SOP_des.md, AI_01/02/03, CHANGELOG.md, README.md gốc, SYSTEM_ASSESSMENT_PROPOSALS.md
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## Overview
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AfterSales CRM is a real-estate after-sales customer care system built with **Laravel 13.6** + **Filament 5.6**.
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Hệ thống có **2 Filament Panel**:
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- `/admin` — Admin Panel: đầy đủ tất cả modules (Contract, Handover, Service, User/Role...)
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- `/support` — Support Panel: rút gọn, tập trung Feedback (Feedback, Customer, Product, Channel, Tag, ActivityLog)
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## How to Run
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```bash
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cd /home/phuongtc/vibecode/minicrm
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php artisan migrate:fresh --seed
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php artisan serve
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# Open http://localhost:8000/admin
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# Admin panel: http://localhost:8000/admin
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# Support panel: http://localhost:8000/support
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```
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### Test Accounts (seeded)
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@@ -51,8 +57,30 @@ php artisan test # run pest tests
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php artisan app:export-backup
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php artisan app:export-backup --path=/custom/path --pretty
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php artisan app:export-backup --tables=feedback,customers,products
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# Import data from Excel
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php artisan app:import-cskh ai_instructions/CSKH.xlsx --dry-run
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php artisan app:import-cskh ai_instructions/CSKH.xlsx
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```
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## Dual Panel Architecture
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Hệ thống có 2 Filament Panel độc lập:
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### Admin Panel (`/admin`) — `AdminPanelProvider.php`
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Đầy đủ tất cả modules, bao gồm:
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- Feedback, Customer, Product, Contract, FeedbackChannel, FeedbackTag
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- User, Role (admin-only)
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- 3 Dashboard widgets: ResolvedTicketsWidget, AvgProcessingTimeWidget, HandlerPerformanceWidget
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### Support Panel (`/support`) — `SupportPanelProvider.php`
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Rút gọn, chỉ tập trung vào quy trình xử lý feedback:
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- Feedback, Customer, Product, FeedbackChannel, FeedbackTag, ActivityLog
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- 3 Dashboard widgets giống Admin panel
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- Không có: Contracts, Users, Roles, Handovers, ProductServices
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Cả 2 panel dùng chung: Models, Services, Policies, Database, Translations.
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## Directory Structure
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```
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@@ -60,6 +88,9 @@ minicrm/
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├── app/
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│ ├── Filament/
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│ │ ├── Resources/
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│ │ │ ├── ActivityLogs/ # NEW: Audit trail (read-only)
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│ │ │ │ ├── ActivityLogResource.php
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│ │ │ │ └── Pages/ListActivityLogs.php
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│ │ │ ├── Feedback/
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│ │ │ │ ├── FeedbackResource.php
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│ │ │ │ ├── Schemas/FeedbackForm.php
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@@ -67,78 +98,119 @@ minicrm/
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│ │ │ │ ├── Pages/{Create,Edit,List}Feedback.php
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│ │ │ │ └── RelationManagers/InteractionsRelationManager.php
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│ │ │ ├── Products/
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│ │ │ │ └── RelationManagers/{Contracts,Handovers,ProductServices}RelationManager.php
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│ │ │ ├── Customers/
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│ │ │ │ └── RelationManagers/FeedbacksRelationManager.php
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│ │ │ ├── Contracts/
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│ │ │ ├── FeedbackChannels/
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│ │ │ ├── FeedbackTags/
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│ │ │ ├── Contracts/
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│ │ │ ├── Users/
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│ │ │ └── Roles/
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│ │ └── Widgets/
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│ │ ├── ResolvedTicketsWidget.php # Dashboard: resolved tickets table
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│ │ ├── AvgProcessingTimeWidget.php # Dashboard: stats overview
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│ │ └── HandlerPerformanceWidget.php # Dashboard: bar chart per handler
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│ ├── Console/Commands/
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│ │ ├── ImportCskh.php # app:import-cskh
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│ │ └── ExportBackup.php # app:export-backup
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│ ├── Enums/
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│ │ ├── ContractCategory.php # V2: ownership/business
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│ │ ├── ContractType.php
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│ │ ├── ContractStatus.php
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│ │ ├── HandoverStatus.php
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│ │ └── ServiceType.php
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│ ├── Http/
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│ │ ├── Controllers/Controller.php
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│ │ └── Middleware/HandleUploadErrors.php
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│ ├── Models/
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│ │ ├── User.php # HasRoles (Spatie), isAdmin(), isManager()
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│ │ ├── Department.php # NEW: name, manager_id → User
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│ │ ├── Product.php
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│ │ ├── Customer.php
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│ │ ├── CustomerProduct.php
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│ │ ├── Feedback.php # added: current_department_id, is_escalated, transferLogs
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│ │ ├── ActivityLog.php # NEW: Audit trail model
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│ │ ├── Contract.php # V2: +category, +representative_*
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│ │ ├── Customer.php # V2: ownedProducts() qua contracts
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│ │ ├── Department.php
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│ │ ├── Feedback.php # V2: bỏ customer_product_id
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│ │ ├── FeedbackAttachment.php
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│ │ ├── FeedbackChannel.php
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│ │ ├── FeedbackTag.php
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│ │ ├── FeedbackInteraction.php
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│ │ ├── FeedbackAttachment.php # added: uuid, disk, collection
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│ │ └── TicketTransferLog.php # NEW: department-to-department transfer history
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│ │ ├── FeedbackTag.php
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│ │ ├── Handover.php
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│ │ ├── Product.php
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│ │ ├── ProductService.php
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│ │ ├── TicketTransferLog.php
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│ │ └── User.php
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│ ├── Policies/
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│ │ ├── FeedbackPolicy.php # Spatie hasRole() checks
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│ │ ├── ProductPolicy.php
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│ │ ├── ActivityLogPolicy.php # NEW
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│ │ ├── ContractPolicy.php
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│ │ ├── CustomerPolicy.php
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│ │ └── FeedbackChannelPolicy.php
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│ ├── Services/
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│ │ ├── FileService.php # Upload, validation, temp URLs, collections
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│ │ ├── TransferService.php # Cross-dept transfer + notification
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│ │ └── ClosingService.php # Role-gated closing + evidence check
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│ ├── Rules/
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│ │ └── RequireProofOfResolution.php # Custom validation: proof_of_resolution required for close
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│ │ ├── FeedbackChannelPolicy.php
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│ │ ├── FeedbackPolicy.php
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│ │ ├── ProductPolicy.php
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│ │ ├── RolePolicy.php
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│ │ └── UserPolicy.php
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│ ├── Notifications/
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│ │ ├── TicketTransferred.php # DB + Mail for department transfer
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│ │ └── TicketClosed.php # DB + Mail for ticket closure
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│ └── Providers/Filament/
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│ └── AdminPanelProvider.php
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├── lang/ # i18n translation files
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│ ├── en/
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│ │ ├── app.php # General UI labels, navigation, status, widgets
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│ │ ├── feedback.php # Feedback domain: services, notifications, interactions
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│ │ └── enums.php # Enum labels
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│ └── vi/
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│ ├── app.php
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│ ├── feedback.php
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│ └── enums.php
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│ │ ├── TicketTransferred.php
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│ │ └── TicketClosed.php
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│ ├── Providers/Filament/
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│ │ ├── AdminPanelProvider.php # Panel đầy đủ (/admin)
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│ │ └── SupportPanelProvider.php # Panel rút gọn (/support)
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│ ├── Rules/
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│ │ └── RequireProofOfResolution.php
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│ └── Services/
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│ ├── ActivityLogger.php # NEW: static log() cho audit trail
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│ ├── ClosingService.php
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│ ├── FileService.php
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│ └── TransferService.php
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├── lang/ # i18n translation files
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│ ├── en/{app.php, feedback.php, enums.php}
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│ └── vi/{app.php, feedback.php, enums.php}
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├── resources/views/filament/resources/feedback/
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│ ├── similar-cases.blade.php
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│ └── attachment-links.blade.php # Modal listing attachments with signed download URLs
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│ └── attachment-links.blade.php
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├── webappUI/aftersales_crm_core/ # Design tokens & system
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│ └── DESIGN.md
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├── database/
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│ ├── migrations/
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│ └── seeders/AfterSalesSeeder.php # includes departments, logs, attachments
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├── tests/
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│ ├── Feature/
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│ │ ├── ClosingPermissionTest.php # 4 tests: staff forbid, no-evidence, with-evidence, cross-dept
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│ │ └── TransferFlowTest.php # 2 tests: successful + missing reason
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│ └── Pest.php
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├── storage/app/private/feedback-attachments/ # Private disk upload directory
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├── composer.json
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├── PROGRESS.md
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└── AGENTS.md
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│ ├── migrations/ # 25 migrations
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│ └── seeders/{AfterSalesSeeder,PermissionSeeder}.php
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├── tests/Feature/
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│ ├── ClosingPermissionTest.php
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│ └── TransferFlowTest.php
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├── luutru/ # Archive các file đã lỗi thời
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├── UI_DESIGN_BRIEF.md # Thiết kế UI chi tiết
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└── TASKS_ROADMAP.md
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```
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## Database Schema
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### activity_logs (NEW)
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| Column | Type | Notes |
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|--------|------|-------|
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| id | bigint PK | |
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| user_id | fk -> users nullable | Who performed action |
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| action | string | import, export, transfer, close, create, update, delete |
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| description | text | Human-readable description |
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| subject_type | string nullable | Related model class |
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| subject_id | bigint nullable | Related model ID |
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| metadata | json nullable | Extra data |
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| created_at | timestamp | |
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### contracts (V2: category + representative)
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| Column | Type | Notes |
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|--------|------|-------|
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| id | bigint PK | |
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| product_id | fk -> products | cascadeOnDelete |
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| customer_id | fk -> customers | cascadeOnDelete |
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| category | string | **(V2)** ownership \| business |
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| type | string | **(V2)** deposit, purchase, transfer, rental, self_business, bcc |
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| start_date, end_date | date nullable | |
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| status | string | active, expired, liquidated |
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| printed_at | date nullable | |
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| signed_status | string nullable | |
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| representative_name | string nullable | **(V2)** |
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| representative_phone | string nullable | **(V2)** |
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| representative_email | string nullable | **(V2)** |
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| created_at, updated_at | timestamp | |
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> **V2 Constraint:** Mỗi product chỉ có tối đa 1 contract active mỗi category. Validation ở cả Model level (`booted::saving`) và UI.
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### departments (NEW)
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| Column | Type | Notes |
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|--------|------|-------|
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@@ -147,7 +219,7 @@ minicrm/
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| manager_id | fk -> users nullable | Department head |
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| created_at, updated_at | timestamp | |
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### ticket_transfer_logs (NEW)
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### ticket_transfer_logs
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| Column | Type | Notes |
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|--------|------|-------|
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| id | bigint PK | |
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@@ -163,11 +235,11 @@ minicrm/
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|--------|------|-------|
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| id | bigint PK | |
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| customer_id | fk -> customers | cascadeOnDelete |
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| customer_product_id | fk -> customer_product nullable | null = general feedback |
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| contract_id | fk -> contracts nullable | **(V2)** Snapshot contract (thay thế customer_product_id) |
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| feedback_channel_id | fk -> feedback_channels | |
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| assigned_to | fk -> users nullable | Current handler |
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| current_department_id | fk -> departments nullable | **(NEW)** Current department |
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| is_escalated | boolean default false | **(NEW)** |
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| current_department_id | fk -> departments nullable | Current department |
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| is_escalated | boolean default false | |
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| title | string | |
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| content | text | |
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| status | string | pending, processing, resolved, closed |
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@@ -177,20 +249,20 @@ minicrm/
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| Column | Type | Notes |
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|--------|------|-------|
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| id | bigint PK | |
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| uuid | string nullable unique | **(NEW)** |
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| uuid | string nullable unique | |
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| feedback_id | fk -> feedback | |
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| feedback_interaction_id | fk -> feedback_interactions nullable | |
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| user_id | fk -> users | |
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| name | string | |
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| path | string | |
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| disk | string default 'local' | **(NEW)** |
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| collection | string default 'general' | **(NEW)** proof_of_resolution, customer_evidence, general |
|
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| disk | string default 'local' | |
|
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| collection | string default 'general' | proof_of_resolution, customer_evidence, general |
|
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| mime_type | string nullable | |
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| size | bigint nullable | |
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| created_at, updated_at | timestamp | |
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### Other tables
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feedback_interactions, feedback_tags, feedback_feedback_tag, products, customers, customer_product, feedback_channels, users (Spatie permission tables: roles, permissions, model_has_roles, etc.)
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feedback_interactions, feedback_tags, feedback_feedback_tag, products, customers, feedback_channels, users, contracts, handovers, product_services, roles, permissions, model_has_roles (Spatie), notifications, sessions, cache
|
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|
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## Workflow
|
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|
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@@ -205,14 +277,24 @@ feedback_interactions, feedback_tags, feedback_feedback_tag, products, customers
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|
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## Key Features
|
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|
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### Transfer Department (NEW - SOP compliant)
|
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- Action on EditFeedback page: TransferDepartment
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### Dual Panel System (NEW)
|
||||
- **Admin Panel** (`/admin`): Đầy đủ modules, User/Role management
|
||||
- **Support Panel** (`/support`): Rút gọn, tập trung Feedback. Dùng cho đội support không cần quản lý hệ thống
|
||||
|
||||
### ActivityLog — Audit Trail (NEW)
|
||||
- Tự động ghi log các hành động: import, export, transfer, close, create, update, delete
|
||||
- `ActivityLogger::log(action, description, subject, metadata, userId)`
|
||||
- Xem tại `/admin/activity-logs` hoặc `/support/activity-logs`
|
||||
- Admin-only access (ActivityLogPolicy)
|
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|
||||
### Transfer Department (SOP compliant)
|
||||
- Action trên EditFeedback: TransferDepartment
|
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- Modal: select target department + reason (required) + optional attachments
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- Calls TransferService: creates TicketTransferLog, updates current_department_id, resets handler to dept manager
|
||||
- Sends TicketTransferred notification to target department manager
|
||||
|
||||
### Close Ticket (NEW - SOP compliant)
|
||||
- Action on EditFeedback page: CloseTicket
|
||||
### Close Ticket (SOP compliant)
|
||||
- Action trên EditFeedback: CloseTicket
|
||||
- Visible only to admin/manager, only when status != 'closed'
|
||||
- Requires confirmation
|
||||
- Staff (403) if tries to close
|
||||
@@ -224,14 +306,14 @@ feedback_interactions, feedback_tags, feedback_feedback_tag, products, customers
|
||||
- Manager/Admin: all options including "closed"
|
||||
- When "closed" selected: calls ClosingService which validates evidence
|
||||
|
||||
### File Management (Updated - SOP compliant)
|
||||
- Files stored on private `local` disk (storage/app/private/feedback-attachments/)
|
||||
### File Management (SOP compliant)
|
||||
- Files stored on `public` disk (`storage/app/public/feedback-attachments/`)
|
||||
- Collection system: `proof_of_resolution`, `customer_evidence`, `general`
|
||||
- FileService validates: jpg, png, pdf, mp4, mov, max 20MB
|
||||
- Temporary signed URLs for private file access
|
||||
- FileService::hasCollection() checks existence of required evidence
|
||||
|
||||
### Dashboard Widgets (NEW)
|
||||
### Dashboard Widgets
|
||||
- ResolvedTicketsWidget: table of resolved tickets awaiting closure (manager: filtered to own department)
|
||||
- AvgProcessingTimeWidget: 4 stats (resolved count, avg time, pending count, escalated count)
|
||||
- HandlerPerformanceWidget: bar chart of avg processing time per handler
|
||||
@@ -303,19 +385,35 @@ public function getHeading(): string | Htmlable | null
|
||||
|
||||
## Navigation Structure
|
||||
|
||||
### Admin Panel (`/admin`)
|
||||
```
|
||||
Dashboard
|
||||
Dashboard (AccountWidget + 3 custom widgets)
|
||||
├── Customer Care / Chăm sóc khách hàng (group)
|
||||
│ └── Feedbacks / Phản ánh (chat-bubble-left-right, sort=1)
|
||||
└── Management / Quản lý (group)
|
||||
├── Products / Sản phẩm (building-storefront, sort=1)
|
||||
├── Customers / Khách hàng (user-group, sort=2)
|
||||
├── Channels / Kênh phản ánh (inbox-stack, sort=3)
|
||||
├── Contracts / Hợp đồng (document-text, sort=4)
|
||||
├── Tags / Thẻ (tag, sort=default)
|
||||
├── Activity Logs (clock, sort=7) — admin only
|
||||
├── Users / Người dùng (users, sort=5) — admin only
|
||||
└── Roles / Vai trò (shield-check, sort=6) — admin only
|
||||
```
|
||||
|
||||
### Support Panel (`/support`)
|
||||
```
|
||||
Dashboard (3 custom widgets)
|
||||
├── Customer Care / Chăm sóc khách hàng (group)
|
||||
│ └── Feedbacks
|
||||
└── Management / Quản lý (group)
|
||||
├── Products
|
||||
├── Customers
|
||||
├── Channels
|
||||
├── Tags
|
||||
└── Activity Logs
|
||||
```
|
||||
|
||||
Dashboard widgets: ResolvedTicketsWidget, AvgProcessingTimeWidget, HandlerPerformanceWidget (admin/manager only)
|
||||
|
||||
## RBAC (Role-Based Access Control) - Spatie
|
||||
@@ -400,6 +498,9 @@ use Filament\Schemas\Schema;
|
||||
```php
|
||||
use Illuminate\Support\Facades\App;
|
||||
$service = App::make(FileService::class);
|
||||
|
||||
// ActivityLogger (static)
|
||||
\App\Services\ActivityLogger::log('transfer', '...', $feedback, ['dept' => 'CSKH']);
|
||||
```
|
||||
|
||||
### Spatie role check
|
||||
@@ -432,6 +533,7 @@ $user->assignRole('manager');
|
||||
19. **FileUpload in Actions**: When handling file uploads in Action callbacks (e.g., transfer attachments), file paths are strings (not UploadedFile). Create records directly instead of using FileService::upload().
|
||||
20. **Tailwind CSS in Filament**: Custom blade views render inside Filament layout which does NOT include full Tailwind CSS build. Must add needed utilities to `public/css/filament-custom.css` with `!important`.
|
||||
21. **SVG icon sizing**: Use inline `width`/`height` attributes on SVG icons (e.g., `<svg width="14" height="14">`) instead of Tailwind classes (`w-3.5 h-3.5`) — prevents Filament CSS from overriding sizes.
|
||||
22. **Dual Panel**: Support panel at `/support` is separate from Admin panel at `/admin`. Both share the same models/services/policies/database.
|
||||
|
||||
## File Upload Architecture
|
||||
|
||||
@@ -501,3 +603,4 @@ protected function afterSave(): void
|
||||
// For SVG icons, use inline attributes:
|
||||
<svg width="14" height="14" class="text-blue-600">...</svg>
|
||||
// NOT: <svg class="w-3.5 h-3.5 text-blue-600">...</svg>
|
||||
```
|
||||
|
||||
@@ -10,8 +10,8 @@
|
||||
| Mục | Giá trị |
|
||||
|------|--------|
|
||||
| Framework | Laravel 13.6.0 |
|
||||
| Admin Panel | Filament 5.6.1 |
|
||||
| Auth/RBAC | Spatie laravel-permission (3 roles: admin, manager, staff) |
|
||||
| Panels | Filament 5.6.1 — 2 panels: `/admin` (đầy đủ) + `/support` (rút gọn) |
|
||||
| Auth/RBAC | Spatie laravel-permission (3 roles: admin, manager, staff, 29 permissions) |
|
||||
| Database | SQLite (`database/database.sqlite`) |
|
||||
| Testing | Pest PHP |
|
||||
| PHP | 8.3 |
|
||||
@@ -32,6 +32,9 @@
|
||||
app/
|
||||
├── Filament/
|
||||
│ ├── Resources/
|
||||
│ │ ├── ActivityLogs/ # NEW: Audit trail (read-only)
|
||||
│ │ │ ├── ActivityLogResource.php
|
||||
│ │ │ └── Pages/ListActivityLogs.php
|
||||
│ │ ├── Customers/
|
||||
│ │ │ ├── CustomerResource.php
|
||||
│ │ │ ├── Pages/
|
||||
@@ -56,7 +59,7 @@ app/
|
||||
│ │ │ │ └── FeedbackForm.php
|
||||
│ │ │ └── Tables/
|
||||
│ │ │ └── FeedbackTable.php
|
||||
│ │ ├── Contracts/ # NEW
|
||||
│ │ ├── Contracts/
|
||||
│ │ │ ├── ContractResource.php
|
||||
│ │ │ ├── Pages/
|
||||
│ │ │ │ ├── CreateContract.php
|
||||
@@ -86,32 +89,32 @@ app/
|
||||
│ │ │ │ └── FeedbackTagForm.php
|
||||
│ │ │ └── Tables/
|
||||
│ │ │ └── FeedbackTagsTable.php
|
||||
│ │ └── Products/
|
||||
│ │ ├── ProductResource.php
|
||||
│ │ ├── Pages/
|
||||
│ │ │ ├── CreateProduct.php
|
||||
│ │ │ ├── EditProduct.php
|
||||
│ │ │ └── ListProducts.php
|
||||
│ │ ├── RelationManagers/
|
||||
│ │ │ ├── ContractsRelationManager.php # NEW
|
||||
│ │ │ ├── HandoversRelationManager.php # NEW
|
||||
│ │ │ └── ProductServicesRelationManager.php # NEW
|
||||
│ │ ├── Schemas/
|
||||
│ │ │ └── ProductForm.php
|
||||
│ │ └── Tables/
|
||||
│ │ └── ProductsTable.php
|
||||
│ │ └── Users/ # NEW
|
||||
│ │ ├── UserResource.php # Admin-only user management
|
||||
│ │ ├── Pages/
|
||||
│ │ │ ├── CreateUser.php
|
||||
│ │ │ ├── EditUser.php
|
||||
│ │ │ └── ListUsers.php # Tabs: All/Admin/Manager/Staff
|
||||
│ │ ├── Schemas/
|
||||
│ │ │ └── UserForm.php # name, email, password, role (dynamic)
|
||||
│ │ └── Tables/
|
||||
│ │ └── UsersTable.php # name, email, role badge
|
||||
│ │ └── Roles/ # NEW
|
||||
│ │ ├── RoleResource.php # Admin-only role management
|
||||
│ │ ├── Products/
|
||||
│ │ │ ├── ProductResource.php
|
||||
│ │ │ ├── Pages/
|
||||
│ │ │ │ ├── CreateProduct.php
|
||||
│ │ │ │ ├── EditProduct.php
|
||||
│ │ │ │ └── ListProducts.php
|
||||
│ │ │ ├── RelationManagers/
|
||||
│ │ │ │ ├── ContractsRelationManager.php
|
||||
│ │ │ │ ├── HandoversRelationManager.php
|
||||
│ │ │ │ └── ProductServicesRelationManager.php
|
||||
│ │ │ ├── Schemas/
|
||||
│ │ │ │ └── ProductForm.php
|
||||
│ │ │ └── Tables/
|
||||
│ │ │ └── ProductsTable.php
|
||||
│ │ ├── Users/ # Admin-only user management
|
||||
│ │ │ ├── UserResource.php
|
||||
│ │ │ ├── Pages/
|
||||
│ │ │ │ ├── CreateUser.php
|
||||
│ │ │ │ ├── EditUser.php
|
||||
│ │ │ │ └── ListUsers.php # Tabs: All/Admin/Manager/Staff
|
||||
│ │ │ ├── Schemas/
|
||||
│ │ │ │ └── UserForm.php # name, email, password, role (dynamic)
|
||||
│ │ │ └── Tables/
|
||||
│ │ │ └── UsersTable.php # name, email, role badge
|
||||
│ │ └── Roles/ # Admin-only role management
|
||||
│ │ ├── RoleResource.php
|
||||
│ │ ├── Pages/
|
||||
│ │ │ ├── CreateRole.php
|
||||
│ │ │ ├── EditRole.php
|
||||
@@ -124,49 +127,57 @@ app/
|
||||
│ ├── AvgProcessingTimeWidget.php # 4 stats: resolved count, avg time, pending, escalated
|
||||
│ ├── HandlerPerformanceWidget.php # bar chart: avg time per handler
|
||||
│ └── ResolvedTicketsWidget.php # table: resolved tickets awaiting closure
|
||||
├── Console/ # NEW
|
||||
├── Console/
|
||||
│ └── Commands/
|
||||
│ ├── ImportCskh.php # app:import-cskh command
|
||||
│ └── ExportBackup.php # app:export-backup command (JSON backup)
|
||||
├── Enums/ # NEW
|
||||
│ ├── ContractType.php # SALE/LEASE/BCC
|
||||
├── Enums/
|
||||
│ ├── ContractCategory.php # V2: ownership/business
|
||||
│ ├── ContractType.php # V2: deposit/purchase/transfer/rental/self_business/bcc
|
||||
│ ├── ContractStatus.php # ACTIVE/EXPIRED/LIQUIDATED
|
||||
│ ├── HandoverStatus.php # NOT_READY/READY/SCHEDULED/HANDED_OVER
|
||||
│ └── ServiceType.php # MANAGEMENT_FEE/GRATITUDE/SELF_BUSINESS
|
||||
├── Http/
|
||||
│ └── Controllers/
|
||||
│ └── Controller.php
|
||||
│ ├── Controllers/
|
||||
│ │ └── Controller.php
|
||||
│ └── Middleware/
|
||||
│ └── HandleUploadErrors.php
|
||||
├── Models/
|
||||
│ ├── Contract.php # NEW
|
||||
│ ├── Customer.php
|
||||
│ ├── CustomerProduct.php # pivot model (customer_product table)
|
||||
│ ├── ActivityLog.php # NEW: Audit trail (user_id, action, description, metadata)
|
||||
│ ├── Contract.php # V2: +category, +representative_*
|
||||
│ ├── Customer.php # V2: ownedProducts() qua contracts
|
||||
│ ├── Department.php
|
||||
│ ├── Feedback.php
|
||||
│ ├── FeedbackAttachment.php
|
||||
│ ├── FeedbackChannel.php
|
||||
│ ├── FeedbackInteraction.php
|
||||
│ ├── FeedbackTag.php
|
||||
│ ├── Handover.php # NEW
|
||||
│ ├── Handover.php
|
||||
│ ├── Product.php
|
||||
│ ├── ProductService.php # NEW
|
||||
│ ├── ProductService.php
|
||||
│ ├── TicketTransferLog.php
|
||||
│ └── User.php
|
||||
├── Notifications/
|
||||
│ ├── TicketClosed.php
|
||||
│ └── TicketTransferred.php
|
||||
├── Policies/
|
||||
│ ├── ContractPolicy.php # NEW
|
||||
│ ├── ActivityLogPolicy.php # NEW: Admin-only
|
||||
│ ├── ContractPolicy.php
|
||||
│ ├── CustomerPolicy.php
|
||||
│ ├── FeedbackChannelPolicy.php
|
||||
│ ├── FeedbackPolicy.php
|
||||
│ └── ProductPolicy.php
|
||||
│ ├── ProductPolicy.php
|
||||
│ ├── RolePolicy.php
|
||||
│ └── UserPolicy.php
|
||||
├── Providers/
|
||||
│ ├── AppServiceProvider.php
|
||||
│ └── Filament/
|
||||
│ └── AdminPanelProvider.php
|
||||
│ ├── AdminPanelProvider.php # Panel đầy đủ (/admin)
|
||||
│ └── SupportPanelProvider.php # Panel rút gọn (/support)
|
||||
├── Rules/
|
||||
│ └── RequireProofOfResolution.php
|
||||
└── Services/
|
||||
├── ActivityLogger.php # NEW: static log() cho audit trail
|
||||
├── ClosingService.php
|
||||
├── FileService.php
|
||||
└── TransferService.php
|
||||
@@ -174,8 +185,37 @@ app/
|
||||
|
||||
---
|
||||
|
||||
## Dual Panel Architecture
|
||||
|
||||
### Admin Panel (`/admin`) — `AdminPanelProvider.php`
|
||||
Đầy đủ tất cả modules:
|
||||
- Resources: Feedback, Customer, Product, Contract, FeedbackChannel, FeedbackTag, User, Role, ActivityLog
|
||||
- Widgets: ResolvedTicketsWidget, AvgProcessingTimeWidget, HandlerPerformanceWidget
|
||||
- User/Role management (admin-only)
|
||||
|
||||
### Support Panel (`/support`) — `SupportPanelProvider.php`
|
||||
Rút gọn, tập trung feedback:
|
||||
- Resources: Feedback, Customer, Product, FeedbackChannel, FeedbackTag, ActivityLog
|
||||
- Widgets: ResolvedTicketsWidget, AvgProcessingTimeWidget, HandlerPerformanceWidget
|
||||
|
||||
---
|
||||
|
||||
## Models — Chi tiết
|
||||
|
||||
### ActivityLog (`activity_logs`) — NEW
|
||||
| Cột | Kiểu |
|
||||
|-----|------|
|
||||
| id | bigint PK |
|
||||
| user_id | FK->users nullable |
|
||||
| action | string (import/export/transfer/close/create/update/delete) |
|
||||
| description | text |
|
||||
| subject_type | string nullable |
|
||||
| subject_id | bigint nullable |
|
||||
| metadata | json nullable |
|
||||
| created_at | timestamp |
|
||||
|
||||
Relationships: `user()` BelongsTo
|
||||
|
||||
### Product (`products`)
|
||||
| Cột | Kiểu |
|
||||
|-----|------|
|
||||
@@ -184,9 +224,9 @@ app/
|
||||
| description | text nullable |
|
||||
| status | string (active/inactive/sold_out) |
|
||||
|
||||
Relationships: `customers()` BelongsToMany (pivot: customer_product, withPivot: purchase_date), `contracts()` HasMany, `handovers()` HasMany, `productServices()` HasMany
|
||||
Relationships: `contracts()` HasMany, `handovers()` HasMany, `productServices()` HasMany
|
||||
|
||||
### ProductService (`product_services`) — NEW
|
||||
### ProductService (`product_services`)
|
||||
| Cột | Kiểu |
|
||||
|-----|------|
|
||||
| id | bigint PK |
|
||||
@@ -198,7 +238,7 @@ Relationships: `customers()` BelongsToMany (pivot: customer_product, withPivot:
|
||||
|
||||
Relationships: `product()` BelongsTo
|
||||
|
||||
### Handover (`handovers`) — NEW
|
||||
### Handover (`handovers`)
|
||||
| Cột | Kiểu |
|
||||
|-----|------|
|
||||
| id | bigint PK |
|
||||
@@ -210,22 +250,28 @@ Relationships: `product()` BelongsTo
|
||||
|
||||
Relationships: `product()` BelongsTo, `customer()` BelongsTo
|
||||
|
||||
### Contract (`contracts`) — NEW
|
||||
### Contract (`contracts`) — V2
|
||||
| Cột | Kiểu |
|
||||
|-----|------|
|
||||
| id | bigint PK |
|
||||
| product_id | FK->products cascadeOnDelete |
|
||||
| customer_id | FK->customers cascadeOnDelete |
|
||||
| type | string (sale/lease/bcc → ContractType enum) |
|
||||
| category | string (ownership/business → ContractCategory enum) |
|
||||
| type | string (deposit/purchase/transfer/rental/self_business/bcc → ContractType enum) |
|
||||
| start_date | date nullable |
|
||||
| end_date | date nullable |
|
||||
| status | string (active/expired/liquidated → ContractStatus enum) |
|
||||
| printed_at | date nullable |
|
||||
| signed_status | string nullable |
|
||||
| representative_name | string nullable |
|
||||
| representative_phone | string nullable |
|
||||
| representative_email | string nullable |
|
||||
|
||||
Relationships: `product()` BelongsTo, `customer()` BelongsTo, `feedbacks()` HasMany
|
||||
|
||||
### Customer (`customers`)
|
||||
> **Constraint:** Mỗi product tối đa 1 active contract mỗi category. Validation ở Model `booted::saving`.
|
||||
|
||||
### Customer (`customers`) — V2
|
||||
| Cột | Kiểu |
|
||||
|-----|------|
|
||||
| id | bigint PK |
|
||||
@@ -235,18 +281,7 @@ Relationships: `product()` BelongsTo, `customer()` BelongsTo, `feedbacks()` HasM
|
||||
| address | text nullable |
|
||||
| status | string (active) |
|
||||
|
||||
Relationships: `products()` BelongsToMany, `feedbacks()` HasMany
|
||||
|
||||
### CustomerProduct (`customer_product` — pivot model)
|
||||
| Cột | Kiểu |
|
||||
|-----|------|
|
||||
| id | bigint PK |
|
||||
| customer_id | FK->customers cascadeOnDelete |
|
||||
| product_id | FK->products cascadeOnDelete |
|
||||
| purchase_date | date nullable |
|
||||
UNIQUE(customer_id, product_id)
|
||||
|
||||
Relationships: `customer()` BelongsTo, `product()` BelongsTo, `feedbacks()` HasMany
|
||||
Relationships: `ownedProducts()` BelongsToMany qua contracts (ownership + active), `feedbacks()` HasMany
|
||||
|
||||
### Department (`departments`)
|
||||
| Cột | Kiểu |
|
||||
@@ -266,14 +301,13 @@ Relationships: `manager()` BelongsTo User, `feedbacks()` HasMany, `transferLogsF
|
||||
| password | string |
|
||||
| role | string (admin/manager/staff) |
|
||||
|
||||
Uses Spatie `HasRoles`. Relationships: `assignedFeedbacks()` HasMany Feedback.
|
||||
Uses Spatie `HasRoles`. Relationships: `assignedFeedbacks()` HasMany Feedback, `activityLogs()` HasMany.
|
||||
|
||||
### Feedback (`feedback`)
|
||||
### Feedback (`feedback`) — V2
|
||||
| Cột | Kiểu |
|
||||
|-----|------|
|
||||
| id | bigint PK |
|
||||
| customer_id | FK->customers cascadeOnDelete |
|
||||
| customer_product_id | FK->customer_product nullable nullOnDelete |
|
||||
| contract_id | FK->contracts nullable nullOnDelete |
|
||||
| feedback_channel_id | FK->feedback_channels |
|
||||
| assigned_to | FK->users nullable nullOnDelete |
|
||||
@@ -283,9 +317,9 @@ Uses Spatie `HasRoles`. Relationships: `assignedFeedbacks()` HasMany Feedback.
|
||||
| content | text |
|
||||
| status | string (pending/processing/resolved/closed) |
|
||||
|
||||
Fillable: `['customer_id', 'customer_product_id', 'contract_id', 'feedback_channel_id', 'assigned_to', 'title', 'content', 'status', 'current_department_id', 'is_escalated']`
|
||||
Fillable: `['customer_id', 'contract_id', 'feedback_channel_id', 'assigned_to', 'title', 'content', 'status', 'current_department_id', 'is_escalated']`
|
||||
|
||||
Relationships (10): `customer()`, `customerProduct()`, `contract()`, `feedbackChannel()`, `assignedTo()`, `currentDepartment()`, `transferLogs()`, `interactions()` ordered latest, `attachments()`, `tags()` BelongsToMany
|
||||
Relationships: `customer()`, `contract()`, `feedbackChannel()`, `assignedTo()`, `currentDepartment()`, `transferLogs()`, `interactions()` ordered latest, `attachments()`, `tags()` BelongsToMany
|
||||
|
||||
### FeedbackInteraction (`feedback_interactions`)
|
||||
| Cột | Kiểu |
|
||||
@@ -323,6 +357,7 @@ Relationships: `feedback()`, `interaction()`, `user()`. Scopes: `byCollection()`
|
||||
| name | string |
|
||||
| slug | string unique |
|
||||
| icon | string nullable |
|
||||
| color | string nullable |
|
||||
| is_active | boolean default true |
|
||||
|
||||
Relationships: `feedbacks()` HasMany
|
||||
@@ -353,27 +388,31 @@ Relationships: `feedback()`, `fromDepartment()`, `toDepartment()`, `sender()`
|
||||
|
||||
## Services — Tóm tắt
|
||||
|
||||
### ActivityLogger (`app/Services/ActivityLogger.php`) — NEW
|
||||
- `ActivityLogger::log(action, description, subject?, metadata?, userId?)`: Static method. Tạo ActivityLog record cho audit trail. Dùng trong Import/Export/Transfer/Close/Create/Update/Delete.
|
||||
|
||||
### TransferService (`app/Services/TransferService.php`)
|
||||
- `transfer(Feedback, Department, reason, User, ?int $newHandlerId)`: Tạo TicketTransferLog, cập nhật current_department_id + assigned_to, gửi TicketTransferred notification cho manager đích.
|
||||
- Validate reason không được rỗng (ValidationException).
|
||||
|
||||
### FileService (`app/Services/FileService.php`)
|
||||
- `upload()`: Validate (jpg/png/pdf/mp4/mov, ≤20MB), store vào public disk, tạo FeedbackAttachment record.
|
||||
- `getTemporaryUrl()` / `getPreviewUrl()`: Signed URL cho private file.
|
||||
- `getByCollection()` / `hasCollection()`: Query collection-based attachments.
|
||||
|
||||
### ClosingService (`app/Services/ClosingService.php`)
|
||||
- `close(Feedback, User)`: 4 guard: status ≠ closed, staff → 403, manager chỉ đóng ticket phòng mình, phải có proof_of_resolution attachment (FileService::hasCollection). Gửi TicketClosed notification.
|
||||
- `resolve(Feedback, User)`: Đánh dấu resolved (không role gate).
|
||||
|
||||
### FileService (`app/Services/FileService.php`)
|
||||
- `upload()`: Validate (jpg/png/pdf/mp4/mov, ≤20MB), store vào private local disk (`feedback-attachments/`), tạo FeedbackAttachment record.
|
||||
- `getTemporaryUrl()` / `getPreviewUrl()`: Signed URL cho private file.
|
||||
- `getByCollection()` / `hasCollection()`: Query collection-based attachments.
|
||||
|
||||
---
|
||||
|
||||
## Policies — Tóm tắt
|
||||
|
||||
> **Note:** Policies now use Spatie `hasPermissionTo()` instead of `hasRole()` for granular permission control.
|
||||
> **Note:** Policies use Spatie `hasPermissionTo()` instead of `hasRole()` for granular permission control.
|
||||
|
||||
| Policy | viewAny/view | create | update | delete | restore/forceDelete |
|
||||
|--------|-------------|--------|--------|--------|---------------------|
|
||||
| ActivityLogPolicy | admin only | — | — | — | — |
|
||||
| ContractPolicy | view-contract | create-contract | update-contract | delete-contract | admin only |
|
||||
| FeedbackPolicy | view-feedback | create-feedback | update-feedback | delete-feedback | admin only |
|
||||
| ProductPolicy | view-product | create-product | update-product | delete-product | admin only |
|
||||
@@ -386,6 +425,7 @@ Relationships: `feedback()`, `fromDepartment()`, `toDepartment()`, `sender()`
|
||||
|
||||
## Filament Navigation Structure
|
||||
|
||||
### Admin Panel (`/admin`)
|
||||
```
|
||||
Dashboard (AccountWidget + 3 custom widgets)
|
||||
├── Customer Care (group)
|
||||
@@ -394,8 +434,24 @@ Dashboard (AccountWidget + 3 custom widgets)
|
||||
├── Products (heroicon-o-building-storefront, sort=1)
|
||||
├── Customers (heroicon-o-user-group, sort=2)
|
||||
├── Channels (heroicon-o-inbox-stack, sort=3)
|
||||
├── Contracts (heroicon-o-document-text, sort=4) # NEW
|
||||
└── Tags (heroicon-o-tag, default sort)
|
||||
├── Contracts (heroicon-o-document-text, sort=4)
|
||||
├── Tags (heroicon-o-tag, default sort)
|
||||
├── Activity Logs (heroicon-o-clock, sort=7) — admin only
|
||||
├── Users (heroicon-o-users, sort=5) — admin only
|
||||
└── Roles (heroicon-o-shield-check, sort=6) — admin only
|
||||
```
|
||||
|
||||
### Support Panel (`/support`)
|
||||
```
|
||||
Dashboard (3 custom widgets)
|
||||
├── Customer Care (group)
|
||||
│ └── Feedbacks
|
||||
└── Management (group)
|
||||
├── Products
|
||||
├── Customers
|
||||
├── Channels
|
||||
├── Tags
|
||||
└── Activity Logs
|
||||
```
|
||||
|
||||
---
|
||||
@@ -407,7 +463,7 @@ Dashboard (AccountWidget + 3 custom widgets)
|
||||
|
||||
---
|
||||
|
||||
## Database Migration files (23 files)
|
||||
## Database Migration files (25 files)
|
||||
|
||||
| # | File | Tables |
|
||||
|---|------|--------|
|
||||
@@ -430,17 +486,20 @@ Dashboard (AccountWidget + 3 custom widgets)
|
||||
| 17 | `2026_04_27_083000_add_collection_to_feedback_attachments_table` | (modify feedback_attachments) add uuid, disk, collection |
|
||||
| 18 | `2026_04_27_140000_fix_attachment_disk_default` | (modify feedback_attachments) fix disk default private→local |
|
||||
| 19 | `2026_04_27_150000_create_notifications_table` | notifications |
|
||||
| 20 | `2026_05_01_000000_create_contracts_table` | **(NEW)** contracts |
|
||||
| 21 | `2026_05_01_000001_add_contract_id_to_feedback_table` | **(NEW)** add contract_id FK to feedback |
|
||||
| 22 | `2026_05_01_000002_create_handovers_table` | **(NEW)** handovers |
|
||||
| 23 | `2026_05_01_000003_create_product_services_table` | **(NEW)** product_services |
|
||||
| 20 | `2026_05_01_000000_create_contracts_table` | contracts |
|
||||
| 21 | `2026_05_01_000001_add_contract_id_to_feedback_table` | (modify feedback) add contract_id FK |
|
||||
| 22 | `2026_05_01_000002_create_handovers_table` | handovers |
|
||||
| 23 | `2026_05_01_000003_create_product_services_table` | product_services |
|
||||
| 24 | `2026_05_01_000004_add_color_to_feedback_channels_table` | (modify feedback_channels) add color |
|
||||
| 25 | `2026_05_09_104519_create_activity_logs_table` | activity_logs |
|
||||
| 26 | `2026_05_12_075014_v2_restructure_contracts` | **(V2)** contracts +category, +representative; drop customer_product; drop feedback.customer_product_id |
|
||||
|
||||
---
|
||||
|
||||
## Seeder (AfterSalesSeeder + PermissionSeeder) — Data mẫu
|
||||
|
||||
- 3 users (admin, manager, staff) + Spatie roles
|
||||
- **29 granular permissions** (PermissionSeeder) — NEW
|
||||
- **29 granular permissions** (PermissionSeeder)
|
||||
- Feedback: view/create/update/delete, add-interaction, close-ticket, transfer-department
|
||||
- Products/Customers/Contracts/Channels/Tags: view/create/update/delete each
|
||||
- Dashboard: view-dashboard-widgets, export-data
|
||||
@@ -459,12 +518,9 @@ Dashboard (AccountWidget + 3 custom widgets)
|
||||
- 1 ticket_transfer_log
|
||||
- 3 feedback_attachments (2 proof_of_resolution, 1 customer_evidence)
|
||||
|
||||
---|---
|
||||
| 22 | `2026_05_01_000003_create_product_services_table` | **(NEW)** product_services |
|
||||
|
||||
---
|
||||
|
||||
## Data Import (`app:import-cskh`) — NEW
|
||||
## Data Import (`app:import-cskh`)
|
||||
|
||||
Command: `php artisan app:import-cskh {file_path}`
|
||||
- Sử dụng `spatie/simple-excel` với Lazy Collection (chống OOM)
|
||||
@@ -493,12 +549,13 @@ Tổng: 8 tests, 21 assertions.
|
||||
|
||||
1. **Form components:** `Filament\Forms\Components\*` (Select, TextInput, Textarea, Toggle, FileUpload, RichEditor)
|
||||
2. **Schema/layout:** `Filament\Schemas\Components\*` (Section, Schema)
|
||||
3. **Service access:** `App::make(FileService::class)` hoặc inject constructor
|
||||
3. **Service access:** `App::make(FileService::class)` hoặc inject constructor. `ActivityLogger::log()` là static.
|
||||
4. **Role check:** `$user->hasRole('admin')` / `$user->hasRole(['admin', 'manager'])`
|
||||
5. **Dynamic form field:** dùng `$get` function injection, KHÔNG dùng `$component->getLivewire()->data`
|
||||
6. **FileUpload với dehydrated(false):** File được Filament lưu trước, chỉ cần tạo FeedbackAttachment record trong after()/afterSave() — KHÔNG re-upload qua FileService
|
||||
7. **Private disk:** files lưu ở `storage/app/private/feedback-attachments/`, truy cập qua signed URL từ FileService
|
||||
7. **Private disk:** files lưu ở `storage/app/private/feedback-attachments/`, truy cập qua signed URL từ FileService. Luôn dùng `disk('public')` cho FileUpload.
|
||||
8. **Navigation group icons:** Filament 5 báo lỗi nếu cả navigation group VÀ child items đều có icons
|
||||
9. **Dual Panel:** Cả 2 panel share models, services, policies, database, translations
|
||||
|
||||
---
|
||||
|
||||
@@ -506,9 +563,10 @@ Tổng: 8 tests, 21 assertions.
|
||||
|
||||
| File | Nội dung |
|
||||
|------|----------|
|
||||
| `AGENTS.md` | Hướng dẫn cho AI Agent: cách chạy, cấu trúc, workflow, RBAC, gotchas |
|
||||
| `PROGRESS.md` | Lịch sử tiến độ hoàn thành (8 giai đoạn + bug fix) |
|
||||
| `ai_instructions/AI_01_*.md` | Business Logic & Policies (hợp đồng snapshot, transfer policy, handover) |
|
||||
| `ai_instructions/AI_02_*.md` | Database Schema Upgrade (contracts, handovers, product_services) |
|
||||
| `ai_instructions/AI_03_*.md` | Data Import Pipeline (spatie/simple-excel, lazy collection) |
|
||||
| `TASKS_ROADMAP.md` | Roadmap: việc đã làm, đang làm, sẽ làm |
|
||||
| `AGENTS.md` | Hướng dẫn cho AI Agent: cách chạy, cấu trúc, workflow, RBAC, gotchas, patterns |
|
||||
| `TASKS_ROADMAP.md` | Roadmap + lịch sử tiến độ hoàn thành |
|
||||
| `docs/I18N_GUIDE.md` | Hướng dẫn đa ngôn ngữ chi tiết |
|
||||
| `docs/ENUM_GUIDE.md` | Hướng dẫn thêm Enum mới |
|
||||
| `UI_DESIGN_BRIEF.md` | Thiết kế UI chi tiết (horizontal top bar) |
|
||||
| `webappUI/aftersales_crm_core/DESIGN.md` | Design tokens (colors, typography, spacing) |
|
||||
| `luutru/` | Archive các file đã lỗi thời (tham khảo nếu cần) |
|
||||
|
||||
287
TASKS_ROADMAP.md
287
TASKS_ROADMAP.md
@@ -5,12 +5,23 @@
|
||||
|
||||
---
|
||||
|
||||
## ✅ ĐÃ HOÀN THÀNH (SOP Phase 1–8)
|
||||
## Trạng thái hiện tại
|
||||
|
||||
- **SOP Phase 1-8:** 100% hoàn thành
|
||||
- **AI Instructions Core:** 85% (6/7, còn auto-suggest transfer)
|
||||
- **V2 Restructure:** 100% hoàn thành (Contract category, bỏ pivot, đại diện)
|
||||
- **Test:** Pest 8/8 tests (21 assertions) pass
|
||||
- **Data import:** 3658 rows từ `ai_instructions/CSKH.xlsx` imported successfully
|
||||
- **Dual Panel:** Admin (đầy đủ) + Support (rút gọn, tập trung feedback)
|
||||
|
||||
---
|
||||
|
||||
## ✅ ĐÃ HOÀN THÀNH
|
||||
|
||||
### Giai đoạn 1: Mở rộng CSDL
|
||||
- [x] Bảng `departments` (id, name, manager_id → users)
|
||||
- [x] Bổ sung `feedback`: current_department_id, is_escalated
|
||||
- [x] Bảng `ticket_transfer_logs`
|
||||
- [x] Bảng `ticket_transfer_logs` (feedback_id, from/to department, sender, reason)
|
||||
- [x] Nâng cấp `feedback_attachments`: uuid, disk, collection
|
||||
- [x] Cài Spatie laravel-permission
|
||||
|
||||
@@ -26,128 +37,224 @@
|
||||
- [x] `TicketClosed` (Database + Mail)
|
||||
|
||||
### Giai đoạn 4: Filament UI
|
||||
- [x] `TransferDepartment` Action trên EditFeedback
|
||||
- [x] `CloseTicket` Action
|
||||
- [x] InteractionsRelationManager: role-aware status options
|
||||
- [x] FeedbackForm: current_department_id, is_escalated
|
||||
- [x] `TransferDepartment` Action trên Edit Feedback (modal: department + reason + attachment)
|
||||
- [x] `CloseTicket` Action (visible: admin/manager, status ≠ closed, requires confirmation)
|
||||
- [x] InteractionsRelationManager: role-aware status options (staff: no "closed"), department field
|
||||
- [x] FeedbackForm: current_department_id, is_escalated, attachment_collection
|
||||
|
||||
### Giai đoạn 5: Dashboard Widgets
|
||||
- [x] `ResolvedTicketsWidget`
|
||||
- [x] `AvgProcessingTimeWidget`
|
||||
- [x] `HandlerPerformanceWidget`
|
||||
- [x] `ResolvedTicketsWidget`: bảng ticket resolved chờ đóng (manager lọc theo phòng quản lý)
|
||||
- [x] `AvgProcessingTimeWidget`: 4 stats (resolved count, avg time, pending, escalated)
|
||||
- [x] `HandlerPerformanceWidget`: bar chart thời gian xử lý trung bình theo nhân viên
|
||||
|
||||
### Giai đoạn 6: Testing
|
||||
- [x] Pest: 8 tests (21 assertions)
|
||||
- [x] Pest cài đặt + 8 test scenarios
|
||||
- [x] `ClosingPermissionTest`: 4 tests (staff 403, no evidence 422, with evidence OK, cross-department 403)
|
||||
- [x] `TransferFlowTest`: 2 tests (success + missing reason)
|
||||
|
||||
### Giai đoạn 7: Seeder
|
||||
- [x] 4 departments, 5 channels, 5 products, 4 customers, 5 feedbacks, 5 tags, 5 interactions, 1 transfer log, 3 attachments
|
||||
- [x] 4 departments (CSKH, Kỹ thuật, Kế toán, Pháp lý)
|
||||
- [x] 1 ticket_transfer_log mẫu
|
||||
- [x] 3 feedback_attachments (2 proof_of_resolution, 1 customer_evidence)
|
||||
|
||||
### Giai đoạn 8: Polish & Bug Fix
|
||||
- [x] Dashboard widget filter Manager theo department
|
||||
- [x] Migration disk default fix
|
||||
- [x] Migration disk default fix (private → local)
|
||||
- [x] File upload pattern fix
|
||||
- [x] Department + Escalated columns trên FeedbackTable
|
||||
- [x] Department + Escalated columns trên FeedbackTable + Department filter
|
||||
- [x] Validation proof_of_resolution khi close từ form
|
||||
- [x] Manager chỉ đóng ticket phòng mình
|
||||
- [x] View Attachments trong Interaction History
|
||||
- [x] Docker deployment
|
||||
- [x] View Attachments trong Interaction History (temporary signed URL)
|
||||
- [x] Docker deployment (Dockerfile, docker-compose, entrypoint)
|
||||
- [x] Migration notifications table
|
||||
|
||||
### Giai đoạn 9: Granular Permissions + Export Backup + User/Role Management
|
||||
- [x] PermissionSeeder: 29 granular permissions (admin/manager/staff mapping)
|
||||
- [x] PermissionSeeder: 29 granular permissions (view/create/update/delete per module + close-ticket, transfer-department, export-data)
|
||||
- [x] Role → Permission mapping: admin (all), manager (no delete/export), staff (view + limited write)
|
||||
- [x] Policies updated to `hasPermissionTo()` (5 policies)
|
||||
- [x] ExportBackup command: `app:export-backup` (JSON, per-table, chunk 500)
|
||||
- [x] UserResource: CRUD users + assign role (admin only)
|
||||
- [x] RoleResource: CRUD roles + assign permissions via CheckboxList (admin only)
|
||||
- [x] ExportBackup command: `app:export-backup` (JSON, per-table, chunk 500, manifest.json)
|
||||
- [x] UserResource: admin-only CRUD users + assign role
|
||||
- [x] RoleResource: admin-only CRUD roles + assign permissions via CheckboxList
|
||||
- [x] UserPolicy + RolePolicy (admin-only access)
|
||||
|
||||
### A: Module Hợp đồng (Contract)
|
||||
- [x] Migration `contracts`: product_id, customer_id, type (sale/lease/bcc), dates, status, signed_status
|
||||
- [x] Enum `ContractType` (SALE/LEASE/BCC) + `ContractStatus` (ACTIVE/EXPIRED/LIQUIDATED)
|
||||
- [x] Model `Contract`: relationships product(), customer(), feedbacks()
|
||||
- [x] Filament Resource `Contracts` (CRUD) + `ContractPolicy`
|
||||
- [x] RelationManager `ContractsRelationManager` trên ProductResource
|
||||
- [x] Model `Product` thêm `contracts()` HasMany
|
||||
- [x] Seeder: 5 contracts mẫu
|
||||
|
||||
### B: Cơ chế Snapshot Hợp đồng
|
||||
- [x] Migration thêm `contract_id` (FK->contracts, nullable) vào bảng `feedback`
|
||||
- [x] Model `Feedback`: thêm `contract_id` fillable + `contract()` BelongsTo
|
||||
- [x] FeedbackForm: auto-select active contract khi chọn sản phẩm, cho phép chọn lại thủ công
|
||||
- [x] FeedbackTable: cột "Contract" hiển thị loại HĐ dạng badge
|
||||
- [x] Seeder: gán contract_id cho 5 feedback mẫu
|
||||
|
||||
### C: Module Bàn giao (Handover)
|
||||
- [x] Migration `handovers`: product_id, customer_id, handover_date, status, remark
|
||||
- [x] Enum `HandoverStatus` (NOT_READY/READY/SCHEDULED/HANDED_OVER)
|
||||
- [x] Model `Handover`: relationships product(), customer()
|
||||
- [x] RelationManager `HandoversRelationManager` trên ProductResource
|
||||
- [x] Model `Product` thêm `handovers()` HasMany
|
||||
- [x] Seeder: 5 handovers mẫu
|
||||
|
||||
### D: Module Dịch vụ phụ trợ (ProductService)
|
||||
- [x] Migration `product_services`: product_id, service_type, status, actual_collection_date, remark
|
||||
- [x] Enum `ServiceType` (MANAGEMENT_FEE/GRATITUDE/SELF_BUSINESS)
|
||||
- [x] Model `ProductService`: relationship product()
|
||||
- [x] RelationManager `ProductServicesRelationManager` trên ProductResource
|
||||
- [x] Model `Product` thêm `productServices()` HasMany
|
||||
- [x] Seeder: 5 services mẫu
|
||||
|
||||
### E: Enhancement ProductResource
|
||||
- [x] ProductResource có 3 tabs: Contracts + Handovers + Services (via getRelations())
|
||||
|
||||
### G: Data Import Pipeline
|
||||
- [x] Cài `spatie/simple-excel` (Lazy Collection, chống OOM)
|
||||
- [x] Command `app:import-cskh {file_path} --dry-run` với ProgressBar, chunk 100 rows
|
||||
- [x] Pipeline per row: Product/Customer firstOrCreate → customer_product pivot → Contract → Handover → Service → Feedback + Interactions
|
||||
- [x] Xử lý DateTimeImmutable object từ Excel, skip header/meta rows
|
||||
- [x] Test thành công: 3658 rows → 3299 products, 2089 customers, 2637 contracts, 2077 handovers, 159 services, 71 feedbacks, 226 interactions
|
||||
|
||||
### Internationalization (i18n) — Vietnamese + English
|
||||
- [x] Config: `APP_LOCALE=vi`, `APP_FALLBACK_LOCALE=en`
|
||||
- [x] Created `lang/en/` and `lang/vi/` with 3 files each: `app.php`, `feedback.php`, `enums.php`
|
||||
- [x] ~120 translation keys: navigation, labels, status, widgets, services, notifications, enums
|
||||
- [x] All Resources: override `getPluralLabel()` + `getNavigationGroup()` with `__()` calls
|
||||
- [x] All Form fields: explicit `->label(__('key'))`
|
||||
- [x] All Table columns: explicit `->label(__('key'))`
|
||||
- [x] All RelationManagers: `$title` uses translation key
|
||||
- [x] All Widgets: `getHeading()`/`getDescription()` return translated strings
|
||||
- [x] Enums: `ContractType`, `ContractStatus`, `HandoverStatus`, `ServiceType` use `__()` in `label()`
|
||||
- [x] Filament vendor: 57 Vietnamese translation files auto-activated
|
||||
|
||||
### UI Polish & Bug Fixes
|
||||
- [x] File upload: Fixed `disk('local')` → `disk('public')` across all components
|
||||
- [x] File upload: Added `exists()` check before getting metadata
|
||||
- [x] File upload: Fixed `dehydrated(false)` issue — use property to store paths
|
||||
- [x] Tailwind CSS: Added ~200 utility classes to `public/css/filament-custom.css`
|
||||
- [x] SVG icons: Use inline `width`/`height` attributes instead of Tailwind classes
|
||||
- [x] GlobalSearch: Customized for all Resources with multi-field search
|
||||
- [x] RelationManager titles: Override `getTitle()` for proper translation
|
||||
- [x] Enum refactoring: Added `color()` method, static `options()`, developer comments
|
||||
- [x] Documentation: Created `docs/I18N_GUIDE.md` and `docs/ENUM_GUIDE.md`
|
||||
|
||||
### Support Panel (Dual Panel)
|
||||
- [x] `SupportPanelProvider`: panel thứ 2 tại path `/support`, rút gọn chỉ tập trung feedback
|
||||
- [x] Resources trong Support: Feedback, Customer, Product, FeedbackChannel, FeedbackTag, ActivityLog
|
||||
- [x] Widgets: ResolvedTicketsWidget, AvgProcessingTimeWidget, HandlerPerformanceWidget
|
||||
|
||||
### V2: Contract Restructure — Category + Representative + Bỏ Pivot
|
||||
- [x] Migration: thêm `category` (ownership/business), `representative_*` vào contracts, xóa `customer_product`
|
||||
- [x] Enum: `ContractCategory` (ownership, business) + cập nhật `ContractType` (deposit, purchase, transfer, rental, self_business, bcc)
|
||||
- [x] Model: Contract (+category, +representative), Customer (ownedProducts qua contracts), Feedback (-customer_product_id)
|
||||
- [x] Xóa `CustomerProduct` model/pivot
|
||||
- [x] Validation: ràng buộc 1 active/category/product (CreateContract/EditContract)
|
||||
- [x] FeedbackForm: filter mới (Customer → Product qua Contract ownership + đại diện), case-insensitive search
|
||||
- [x] ContractForm: select category → dynamic type options, representative form section
|
||||
- [x] FeedbackTable: `contract.product.name` thay `customerProduct.product.name`
|
||||
- [x] Seeder: 6 contracts V2 (ownership+business, có representative), feedback no customer_product_id
|
||||
- [x] ImportCskh: cập nhật pipeline, không còn customer_product
|
||||
- [x] i18n: vi/en cho category, type mới, representative, validation
|
||||
- [x] Tests: 8/8 pass (21 assertions)
|
||||
|
||||
### ActivityLog — Audit Trail
|
||||
- [x] Migration `activity_logs`: user_id, action, description, subject_type/id, metadata
|
||||
- [x] Model `ActivityLog` + Service `ActivityLogger` (static log method)
|
||||
- [x] Filament Resource `ActivityLogResource` (read-only, list view with filters)
|
||||
- [x] Policy `ActivityLogPolicy` (admin-only)
|
||||
- [x] Translation keys: `resource_activity_logs`, `action_*`, `details`, `system`
|
||||
|
||||
---
|
||||
|
||||
## 🔴 CHƯA LÀM — Theo AI Instructions
|
||||
## 🔴 CHƯA LÀM
|
||||
|
||||
### A: Module Hợp đồng (Contract) — từ `AI_01`, `AI_02`
|
||||
- [x] Tạo migration bảng `contracts`:
|
||||
- `product_id` FK, `customer_id` FK
|
||||
- `type` (LEASE/BCC/SALE)
|
||||
- `start_date`, `end_date`
|
||||
- `status` (Active/Expired/Liquidated)
|
||||
- `printed_at`, `signed_status`
|
||||
- [x] Tạo Model `Contract` + Enum `ContractType`
|
||||
- [x] Relationships: `product()`, `customer()`, `feedbacks()`
|
||||
- [x] Tạo ContractResource Filament + ContractPolicy
|
||||
- [x] Tạo ContractsRelationManager trên ProductResource
|
||||
|
||||
### B: Cơ chế Snapshot Hợp đồng — từ `AI_01`
|
||||
- [x] Tạo migration thêm `contract_id` (FK->contracts, nullable) vào bảng `feedback`
|
||||
- [x] Cập nhật Model `Feedback`: fillable + relationship `contract()`
|
||||
- [x] Logic auto-select active contract khi tạo Feedback mới (FeedbackForm)
|
||||
- [x] Hiển thị contract info trên Feedback list (FeedbackTable column)
|
||||
- [x] Gán contract_id cho feedback mẫu trong Seeder
|
||||
|
||||
### C: Module Bàn giao (Handover) — từ `AI_01`, `AI_02`
|
||||
- [x] Tạo migration bảng `handovers`:
|
||||
- `product_id` FK, `customer_id` FK
|
||||
- `handover_date` (date)
|
||||
- `status` (Chưa đủ điều kiện/Đủ ĐK/Đã lên lịch/Đã BG)
|
||||
- `remark` (text nullable)
|
||||
- [x] Tạo Model `Handover` + Enum `HandoverStatus`
|
||||
- [x] Relationships: `product()`, `customer()`
|
||||
- [x] Tạo `HandoversRelationManager` gắn vào `ProductResource`
|
||||
- [x] Cập nhật Product model: thêm `handovers()` HasMany
|
||||
|
||||
### D: Module Dịch vụ phụ trợ (ProductService) — từ `AI_02`
|
||||
- [x] Tạo migration bảng `product_services`:
|
||||
- `product_id` FK
|
||||
- `service_type` (MANAGEMENT_FEE/GRATITUDE/SELF_BUSINESS)
|
||||
- `status`
|
||||
- `actual_collection_date` (date nullable)
|
||||
- `remark` (text nullable)
|
||||
- [x] Tạo Model `ProductService` + Enum `ServiceType`
|
||||
- [x] Relationship: `product()`
|
||||
- [x] Tạo `ProductServicesRelationManager` gắn vào `ProductResource`
|
||||
- [x] Cập nhật Product model: thêm `productServices()` HasMany
|
||||
|
||||
### E: Enhancement ProductResource — từ `AI_02`
|
||||
- [x] Thêm RelationManagers vào `ProductResource::getRelations()`
|
||||
- ContractsRelationManager ✅
|
||||
- HandoversRelationManager ✅
|
||||
- ProductServicesRelationManager ✅
|
||||
- [x] Product detail page có 3 tabs: Contracts + Handovers + Services
|
||||
|
||||
### F: Tự động gợi ý transfer — từ `AI_01` (optional)
|
||||
### F: Tự động gợi ý transfer (optional, nice-to-have)
|
||||
- [ ] Hiển thị badge gợi ý: "Ticket BCC → khuyến nghị chuyển Pháp lý"
|
||||
- [ ] Logic detect contract type → suggest department
|
||||
|
||||
### G: Data Import Pipeline — từ `AI_03`
|
||||
- [x] Cài package `spatie/simple-excel`
|
||||
- [x] Tạo Command `app:import-cskh {file_path} --dry-run`
|
||||
- [x] Logic: Lazy Collection, chunk 100 rows, DB::transaction, ProgressBar
|
||||
- [x] Pipeline per row: Product/Customer firstOrCreate → Contract/Handover/Service → Feedback + Interactions
|
||||
- [x] Tạo customer_product pivot record
|
||||
- [x] Xử lý DateTimeImmutable từ Excel
|
||||
- [x] Skip header/meta rows
|
||||
- [x] Đã test thành công với CSKH.xlsx (3658 rows → 3299 products, 2089 customers, 2637 contracts, 2077 handovers, 159 services, 71 feedbacks, 226 interactions)
|
||||
|
||||
---
|
||||
|
||||
## 📋 Ưu tiên phát triển
|
||||
|
||||
| Ưu tiên | Task | Phụ thuộc |
|
||||
|---------|------|-----------|
|
||||
| 1 | ~~A: Module Hợp đồng (Migration + Model)~~ ✅ | Không |
|
||||
| 2 | ~~B: contract_id trên feedback (Snapshot)~~ ✅ | A |
|
||||
| 3 | ~~C: Module Bàn giao (Migration + Model + RelationManager)~~ ✅ | Không |
|
||||
| 4 | ~~D: Module Dịch vụ (Migration + Model + RelationManager)~~ ✅ | Không |
|
||||
| 5 | ~~E: Enhancement ProductResource~~ ✅ | A, C, D |
|
||||
| 6 | ~~G: Data Import Pipeline~~ ✅ | A, B, C, D |
|
||||
| 7 | F: Tự động gợi ý transfer (nice-to-have) | A |
|
||||
| 1 | F: Tự động gợi ý transfer (nice-to-have) | A |
|
||||
|
||||
---
|
||||
|
||||
## 📊 Tiến độ tổng quan
|
||||
|
||||
```
|
||||
SOP Phase 1-8: ████████████████████████ 100% (Hoàn thành)
|
||||
AI Instructions Core: ███████████████████████░ 85% (6/7 — Còn: auto-suggest transfer)
|
||||
Data Import Tested: ████████████████████████ 100% (3658 rows real data imported successfully)
|
||||
SOP Phase 1-9: ████████████████████████ 100% (Hoàn thành)
|
||||
AI Instructions Core: ███████████████████████░ 85% (6/7 — Còn: auto-suggest transfer)
|
||||
Support Panel: ████████████████████████ 100% (Hoàn thành)
|
||||
ActivityLog: ████████████████████████ 100% (Hoàn thành)
|
||||
i18n (vi/en): ████████████████████████ 100% (Hoàn thành)
|
||||
Data Import: ████████████████████████ 100% (3658 rows imported)
|
||||
Tests: ████████████████████████ 100% (8 tests, 21 assertions)
|
||||
```
|
||||
|
||||
---
|
||||
|
||||
## Cách chạy Local Dev
|
||||
|
||||
```bash
|
||||
cd /home/phuongtc/vibecode/minicrm
|
||||
php artisan migrate:fresh --seed
|
||||
php artisan serve
|
||||
# Admin panel: http://localhost:8000/admin
|
||||
# Support panel: http://localhost:8000/support
|
||||
php artisan test # 8 tests (21 assertions)
|
||||
```
|
||||
|
||||
### Data Import
|
||||
```bash
|
||||
php artisan app:import-cskh ai_instructions/CSKH.xlsx --dry-run # phân tích
|
||||
php artisan app:import-cskh ai_instructions/CSKH.xlsx # import thật
|
||||
```
|
||||
|
||||
### Export Backup
|
||||
```bash
|
||||
php artisan app:export-backup
|
||||
php artisan app:export-backup --path=/custom/path --pretty
|
||||
php artisan app:export-backup --tables=feedback,customers,products
|
||||
```
|
||||
|
||||
---
|
||||
|
||||
## Tài khoản test (seeded)
|
||||
|
||||
| Role | Email | Password |
|
||||
|------|-------|----------|
|
||||
| Admin | admin@minicrm.local | password |
|
||||
| Manager | manager@minicrm.local | password |
|
||||
| Staff | staff@minicrm.local | password |
|
||||
|
||||
---
|
||||
|
||||
## Tech Stack
|
||||
|
||||
- PHP 8.3, Laravel 13.6.0, Filament 5.6.1
|
||||
- Database: SQLite (`database/database.sqlite`)
|
||||
- Composer: `/home/phuongtc/composer`
|
||||
- Spatie: laravel-permission (RBAC)
|
||||
- Testing: Pest PHP
|
||||
|
||||
---
|
||||
|
||||
## File hướng dẫn cho AI Agent
|
||||
|
||||
| File | Nội dung |
|
||||
|------|----------|
|
||||
| `AGENTS.md` | Hướng dẫn toàn diện: chạy, cấu trúc, workflow, RBAC, gotchas, patterns |
|
||||
| `CODEBASE_SNAPSHOT.md` | Snapshot cấu trúc codebase (đọc thay vì scan code) |
|
||||
| `TASKS_ROADMAP.md` | File này — roadmap + tiến độ |
|
||||
| `docs/I18N_GUIDE.md` | Hướng dẫn đa ngôn ngữ chi tiết |
|
||||
| `docs/ENUM_GUIDE.md` | Hướng dẫn thêm Enum mới |
|
||||
| `UI_DESIGN_BRIEF.md` | Thiết kế UI chi tiết (horizontal top bar) |
|
||||
| `webappUI/aftersales_crm_core/DESIGN.md` | Design tokens (colors, typography, spacing) |
|
||||
| `luutru/` | Archive các file đã lỗi thời (AI_01-03 specs, SOP_des, PROGRESS cũ...) |
|
||||
|
||||
@@ -5,7 +5,6 @@ namespace App\Console\Commands;
|
||||
use App\Services\ActivityLogger;
|
||||
use App\Models\Contract;
|
||||
use App\Models\Customer;
|
||||
use App\Models\CustomerProduct;
|
||||
use App\Models\Feedback;
|
||||
use App\Models\FeedbackInteraction;
|
||||
use App\Models\Handover;
|
||||
@@ -22,7 +21,7 @@ class ImportCskh extends Command
|
||||
{file_path : Path to CSV/Excel file}
|
||||
{--dry-run : Analyze only, do not write to database}';
|
||||
|
||||
protected $description = 'Import dữ liệu CSKH từ file Excel/CSV vào database relational';
|
||||
protected $description = 'Import dữ liệu CSKH từ file Excel/CSV vào database relational (V2)';
|
||||
|
||||
private int $statsProducts = 0;
|
||||
private int $statsCustomers = 0;
|
||||
@@ -123,11 +122,6 @@ class ImportCskh extends Command
|
||||
return self::SUCCESS;
|
||||
}
|
||||
|
||||
private function isMetaRow(array $row): bool
|
||||
{
|
||||
return $this->getMetaRowReason($row) !== null;
|
||||
}
|
||||
|
||||
private function getMetaRowReason(array $row): ?string
|
||||
{
|
||||
$code = $row['Mã căn hộ'] ?? '';
|
||||
@@ -210,8 +204,6 @@ class ImportCskh extends Command
|
||||
$product = $this->findOrCreateProduct($productCode);
|
||||
$customer = $this->findOrCreateCustomer($customerName);
|
||||
|
||||
$this->ensureCustomerProduct($product, $customer);
|
||||
|
||||
$this->processContracts($row, $product, $customer);
|
||||
$this->processHandover($row, $product, $customer);
|
||||
$this->processServices($row, $product);
|
||||
@@ -250,14 +242,6 @@ class ImportCskh extends Command
|
||||
return $c;
|
||||
}
|
||||
|
||||
private function ensureCustomerProduct(Product $product, Customer $customer): void
|
||||
{
|
||||
CustomerProduct::firstOrCreate([
|
||||
'customer_id' => $customer->id,
|
||||
'product_id' => $product->id,
|
||||
]);
|
||||
}
|
||||
|
||||
private function processContracts(array $row, Product $product, Customer $customer): void
|
||||
{
|
||||
$leaseValue = $row['HỢP ĐỒNG THUÊ'] ?? null;
|
||||
@@ -265,14 +249,16 @@ class ImportCskh extends Command
|
||||
if (! empty($leaseStr) && ! is_numeric($leaseStr) && $leaseStr !== 'Tình trạng') {
|
||||
$exists = Contract::where('product_id', $product->id)
|
||||
->where('customer_id', $customer->id)
|
||||
->where('type', 'lease')
|
||||
->where('category', 'business')
|
||||
->where('type', 'rental')
|
||||
->exists();
|
||||
|
||||
if (! $exists) {
|
||||
Contract::create([
|
||||
'product_id' => $product->id,
|
||||
'customer_id' => $customer->id,
|
||||
'type' => 'lease',
|
||||
'category' => 'business',
|
||||
'type' => 'rental',
|
||||
'status' => 'active',
|
||||
]);
|
||||
$this->statsContracts++;
|
||||
@@ -284,6 +270,7 @@ class ImportCskh extends Command
|
||||
if (! empty($bccStr) && ! is_numeric($bccStr) && $bccStr !== 'Tình trạng HĐ') {
|
||||
$exists = Contract::where('product_id', $product->id)
|
||||
->where('customer_id', $customer->id)
|
||||
->where('category', 'business')
|
||||
->where('type', 'bcc')
|
||||
->exists();
|
||||
|
||||
@@ -291,6 +278,7 @@ class ImportCskh extends Command
|
||||
Contract::create([
|
||||
'product_id' => $product->id,
|
||||
'customer_id' => $customer->id,
|
||||
'category' => 'business',
|
||||
'type' => 'bcc',
|
||||
'status' => 'active',
|
||||
'signed_status' => $bccStr,
|
||||
@@ -386,20 +374,15 @@ class ImportCskh extends Command
|
||||
|
||||
$title = 'Ticket từ dữ liệu lịch sử';
|
||||
|
||||
$customerProduct = CustomerProduct::where('customer_id', $customer->id)
|
||||
->where('product_id', $product->id)
|
||||
->first();
|
||||
|
||||
$feedback = Feedback::firstOrCreate(
|
||||
[
|
||||
'customer_id' => $customer->id,
|
||||
'customer_product_id' => $customerProduct?->id,
|
||||
'contract_id' => $activeContract?->id,
|
||||
'title' => $title,
|
||||
],
|
||||
[
|
||||
'content' => $content,
|
||||
'status' => 'pending',
|
||||
'contract_id' => $activeContract?->id,
|
||||
'feedback_channel_id' => 1,
|
||||
]
|
||||
);
|
||||
@@ -429,9 +412,6 @@ class ImportCskh extends Command
|
||||
}
|
||||
}
|
||||
|
||||
/**
|
||||
* Parse the PHP DateTime JSON format: {"date":"2021-06-09 00:00:00.000000","timezone_type":3,"timezone":"UTC"}
|
||||
*/
|
||||
private function parseHandoverDate(mixed $value): ?string
|
||||
{
|
||||
if (empty($value)) {
|
||||
|
||||
39
app/Enums/ContractCategory.php
Normal file
39
app/Enums/ContractCategory.php
Normal file
@@ -0,0 +1,39 @@
|
||||
<?php
|
||||
|
||||
namespace App\Enums;
|
||||
|
||||
/**
|
||||
* Contract Category Enum — Phân loại hợp đồng cấp cao
|
||||
*
|
||||
* Mỗi căn hộ chỉ có tối đa 1 HĐ active mỗi category tại cùng thời điểm.
|
||||
* - ownership: Sở hữu (đặt cọc, mua bán, chuyển nhượng...)
|
||||
* - business: Kinh doanh (cho thuê, tự doanh, hợp tác KD...)
|
||||
*/
|
||||
enum ContractCategory: string
|
||||
{
|
||||
case OWNERSHIP = 'ownership';
|
||||
case BUSINESS = 'business';
|
||||
|
||||
public function label(): string
|
||||
{
|
||||
return match ($this) {
|
||||
self::OWNERSHIP => __('enums.contract_category.ownership'),
|
||||
self::BUSINESS => __('enums.contract_category.business'),
|
||||
};
|
||||
}
|
||||
|
||||
public function color(): string
|
||||
{
|
||||
return match ($this) {
|
||||
self::OWNERSHIP => 'success',
|
||||
self::BUSINESS => 'info',
|
||||
};
|
||||
}
|
||||
|
||||
public static function options(): array
|
||||
{
|
||||
return collect(self::cases())->mapWithKeys(fn ($case) => [
|
||||
$case->value => $case->label(),
|
||||
])->toArray();
|
||||
}
|
||||
}
|
||||
@@ -3,24 +3,33 @@
|
||||
namespace App\Enums;
|
||||
|
||||
/**
|
||||
* Contract Type Enum
|
||||
* Contract Type Enum — Loại hợp đồng chi tiết (subtype của category)
|
||||
*
|
||||
* Để thêm loại hợp đồng mới:
|
||||
* 1. Thêm case mới vào enum
|
||||
* Ownership: deposit (đặt cọc), purchase (mua bán), transfer (chuyển nhượng)
|
||||
* Business: rental (cho thuê), self_business (tự doanh), bcc (hợp tác KD)
|
||||
*
|
||||
* Để thêm loại mới:
|
||||
* 1. Thêm case mới vào enum + gán category phù hợp trong category()
|
||||
* 2. Thêm label trong lang/vi/enums.php và lang/en/enums.php
|
||||
* 3. Reload browser
|
||||
*/
|
||||
enum ContractType: string
|
||||
{
|
||||
case SALE = 'sale';
|
||||
case LEASE = 'lease';
|
||||
case DEPOSIT = 'deposit';
|
||||
case PURCHASE = 'purchase';
|
||||
case TRANSFER = 'transfer';
|
||||
case RENTAL = 'rental';
|
||||
case SELF_BUSINESS = 'self_business';
|
||||
case BCC = 'bcc';
|
||||
|
||||
public function label(): string
|
||||
{
|
||||
return match ($this) {
|
||||
self::SALE => __('enums.contract_type.sale'),
|
||||
self::LEASE => __('enums.contract_type.lease'),
|
||||
self::DEPOSIT => __('enums.contract_type.deposit'),
|
||||
self::PURCHASE => __('enums.contract_type.purchase'),
|
||||
self::TRANSFER => __('enums.contract_type.transfer'),
|
||||
self::RENTAL => __('enums.contract_type.rental'),
|
||||
self::SELF_BUSINESS => __('enums.contract_type.self_business'),
|
||||
self::BCC => __('enums.contract_type.bcc'),
|
||||
};
|
||||
}
|
||||
@@ -28,9 +37,20 @@ enum ContractType: string
|
||||
public function color(): string
|
||||
{
|
||||
return match ($this) {
|
||||
self::SALE => 'success',
|
||||
self::LEASE => 'info',
|
||||
self::BCC => 'warning',
|
||||
self::DEPOSIT => 'warning',
|
||||
self::PURCHASE => 'success',
|
||||
self::TRANSFER => 'info',
|
||||
self::RENTAL => 'info',
|
||||
self::SELF_BUSINESS => 'warning',
|
||||
self::BCC => 'danger',
|
||||
};
|
||||
}
|
||||
|
||||
public function category(): ContractCategory
|
||||
{
|
||||
return match ($this) {
|
||||
self::DEPOSIT, self::PURCHASE, self::TRANSFER => ContractCategory::OWNERSHIP,
|
||||
self::RENTAL, self::SELF_BUSINESS, self::BCC => ContractCategory::BUSINESS,
|
||||
};
|
||||
}
|
||||
|
||||
@@ -40,4 +60,14 @@ enum ContractType: string
|
||||
$case->value => $case->label(),
|
||||
])->toArray();
|
||||
}
|
||||
|
||||
public static function ownershipCases(): array
|
||||
{
|
||||
return [self::DEPOSIT, self::PURCHASE, self::TRANSFER];
|
||||
}
|
||||
|
||||
public static function businessCases(): array
|
||||
{
|
||||
return [self::RENTAL, self::SELF_BUSINESS, self::BCC];
|
||||
}
|
||||
}
|
||||
|
||||
@@ -2,6 +2,7 @@
|
||||
|
||||
namespace App\Filament\Resources\Contracts;
|
||||
|
||||
use App\Enums\ContractCategory;
|
||||
use App\Filament\Resources\Contracts\Pages\CreateContract;
|
||||
use App\Filament\Resources\Contracts\Pages\EditContract;
|
||||
use App\Filament\Resources\Contracts\Pages\ListContracts;
|
||||
@@ -64,7 +65,6 @@ class ContractResource extends Resource
|
||||
];
|
||||
}
|
||||
|
||||
// GlobalSearch customization
|
||||
public static function getGlobalSearchEloquentQuery(): Builder
|
||||
{
|
||||
return parent::getGlobalSearchEloquentQuery()
|
||||
@@ -89,6 +89,7 @@ class ContractResource extends Resource
|
||||
return [
|
||||
__('app.product') => $record->product?->name ?? '-',
|
||||
__('app.widget_customer') => $record->customer?->name ?? '-',
|
||||
__('enums.contract_category_label') => ContractCategory::from($record->category)->label(),
|
||||
__('app.blade_status') => \App\Enums\ContractStatus::from($record->status)->label(),
|
||||
__('app.signed_status') => $record->signed_status ?? '-',
|
||||
];
|
||||
|
||||
@@ -3,9 +3,38 @@
|
||||
namespace App\Filament\Resources\Contracts\Pages;
|
||||
|
||||
use App\Filament\Resources\Contracts\ContractResource;
|
||||
use App\Models\Contract;
|
||||
use Filament\Notifications\Notification;
|
||||
use Filament\Resources\Pages\CreateRecord;
|
||||
|
||||
class CreateContract extends CreateRecord
|
||||
{
|
||||
protected static string $resource = ContractResource::class;
|
||||
|
||||
protected function mutateFormDataBeforeCreate(array $data): array
|
||||
{
|
||||
if (($data['status'] ?? '') === 'active') {
|
||||
$existing = Contract::where('product_id', $data['product_id'])
|
||||
->where('category', $data['category'])
|
||||
->where('status', 'active')
|
||||
->first();
|
||||
|
||||
if ($existing) {
|
||||
Notification::make()
|
||||
->title(__('feedback.contract_duplicate_title', [
|
||||
'category' => \App\Enums\ContractCategory::from($data['category'])->label(),
|
||||
]))
|
||||
->body(__('feedback.contract_duplicate_body', [
|
||||
'product' => $existing->product?->name ?? '?',
|
||||
'customer' => $existing->customer?->name ?? '?',
|
||||
]))
|
||||
->warning()
|
||||
->send();
|
||||
|
||||
$this->halt();
|
||||
}
|
||||
}
|
||||
|
||||
return $data;
|
||||
}
|
||||
}
|
||||
|
||||
@@ -3,7 +3,9 @@
|
||||
namespace App\Filament\Resources\Contracts\Pages;
|
||||
|
||||
use App\Filament\Resources\Contracts\ContractResource;
|
||||
use App\Models\Contract;
|
||||
use Filament\Actions\DeleteAction;
|
||||
use Filament\Notifications\Notification;
|
||||
use Filament\Resources\Pages\EditRecord;
|
||||
|
||||
class EditContract extends EditRecord
|
||||
@@ -16,4 +18,32 @@ class EditContract extends EditRecord
|
||||
DeleteAction::make(),
|
||||
];
|
||||
}
|
||||
|
||||
protected function mutateFormDataBeforeSave(array $data): array
|
||||
{
|
||||
if (($data['status'] ?? '') === 'active') {
|
||||
$existing = Contract::where('product_id', $data['product_id'])
|
||||
->where('category', $data['category'])
|
||||
->where('status', 'active')
|
||||
->where('id', '!=', $this->getRecord()->id)
|
||||
->first();
|
||||
|
||||
if ($existing) {
|
||||
Notification::make()
|
||||
->title(__('feedback.contract_duplicate_title', [
|
||||
'category' => \App\Enums\ContractCategory::from($data['category'])->label(),
|
||||
]))
|
||||
->body(__('feedback.contract_duplicate_body', [
|
||||
'product' => $existing->product?->name ?? '?',
|
||||
'customer' => $existing->customer?->name ?? '?',
|
||||
]))
|
||||
->warning()
|
||||
->send();
|
||||
|
||||
$this->halt();
|
||||
}
|
||||
}
|
||||
|
||||
return $data;
|
||||
}
|
||||
}
|
||||
|
||||
@@ -2,6 +2,7 @@
|
||||
|
||||
namespace App\Filament\Resources\Contracts\Schemas;
|
||||
|
||||
use App\Enums\ContractCategory;
|
||||
use App\Enums\ContractStatus;
|
||||
use App\Enums\ContractType;
|
||||
use Filament\Forms\Components\DatePicker;
|
||||
@@ -16,6 +17,36 @@ class ContractForm
|
||||
{
|
||||
return $schema
|
||||
->components([
|
||||
Section::make(__('app.contract_category_section'))
|
||||
->schema([
|
||||
Select::make('category')
|
||||
->label(__('enums.contract_category_label'))
|
||||
->options(ContractCategory::options())
|
||||
->required()
|
||||
->native(false)
|
||||
->live(),
|
||||
Select::make('type')
|
||||
->label(__('enums.contract_type_label'))
|
||||
->options(function ($get): array {
|
||||
$category = $get('category');
|
||||
if ($category === 'ownership') {
|
||||
return collect(ContractType::ownershipCases())->mapWithKeys(fn ($c) => [
|
||||
$c->value => $c->label(),
|
||||
])->toArray();
|
||||
}
|
||||
if ($category === 'business') {
|
||||
return collect(ContractType::businessCases())->mapWithKeys(fn ($c) => [
|
||||
$c->value => $c->label(),
|
||||
])->toArray();
|
||||
}
|
||||
|
||||
return ContractType::options();
|
||||
})
|
||||
->required()
|
||||
->native(false),
|
||||
])
|
||||
->columns(2),
|
||||
|
||||
Section::make(__('app.contract_info'))
|
||||
->schema([
|
||||
Select::make('product_id')
|
||||
@@ -28,11 +59,6 @@ class ContractForm
|
||||
->relationship('customer', 'name')
|
||||
->searchable()
|
||||
->required(),
|
||||
Select::make('type')
|
||||
->label(__('app.contract'))
|
||||
->options(ContractType::options())
|
||||
->required()
|
||||
->native(false),
|
||||
Select::make('status')
|
||||
->label(__('app.status'))
|
||||
->options(ContractStatus::ACTIVE->options())
|
||||
@@ -50,6 +76,22 @@ class ContractForm
|
||||
->maxLength(255),
|
||||
])
|
||||
->columns(2),
|
||||
|
||||
Section::make(__('app.representative_info'))
|
||||
->description(__('app.representative_desc'))
|
||||
->schema([
|
||||
TextInput::make('representative_name')
|
||||
->label(__('app.name'))
|
||||
->maxLength(255),
|
||||
TextInput::make('representative_phone')
|
||||
->label(__('app.phone'))
|
||||
->maxLength(20),
|
||||
TextInput::make('representative_email')
|
||||
->label(__('app.email'))
|
||||
->email()
|
||||
->maxLength(255),
|
||||
])
|
||||
->columns(3),
|
||||
]);
|
||||
}
|
||||
}
|
||||
|
||||
@@ -2,10 +2,12 @@
|
||||
|
||||
namespace App\Filament\Resources\Contracts\Tables;
|
||||
|
||||
use App\Enums\ContractCategory;
|
||||
use Filament\Actions\BulkActionGroup;
|
||||
use Filament\Actions\DeleteBulkAction;
|
||||
use Filament\Actions\EditAction;
|
||||
use Filament\Tables\Columns\TextColumn;
|
||||
use Filament\Tables\Filters\SelectFilter;
|
||||
use Filament\Tables\Table;
|
||||
|
||||
class ContractsTable
|
||||
@@ -17,15 +19,25 @@ class ContractsTable
|
||||
TextColumn::make('id')
|
||||
->sortable(),
|
||||
TextColumn::make('product.name')
|
||||
->label(__('app.product'))
|
||||
->searchable()
|
||||
->sortable(),
|
||||
TextColumn::make('customer.name')
|
||||
->label(__('app.widget_customer'))
|
||||
->searchable()
|
||||
->sortable(),
|
||||
TextColumn::make('type')
|
||||
TextColumn::make('category')
|
||||
->label(__('enums.contract_category_label'))
|
||||
->badge()
|
||||
->formatStateUsing(fn (string $state): string => \App\Enums\ContractType::from($state)->label()),
|
||||
->formatStateUsing(fn (string $state): string => ContractCategory::from($state)->label())
|
||||
->color(fn (string $state): string => ContractCategory::from($state)->color()),
|
||||
TextColumn::make('type')
|
||||
->label(__('enums.contract_type_label'))
|
||||
->badge()
|
||||
->formatStateUsing(fn (string $state): string => \App\Enums\ContractType::from($state)->label())
|
||||
->color(fn (string $state): string => \App\Enums\ContractType::from($state)->color()),
|
||||
TextColumn::make('status')
|
||||
->label(__('app.status'))
|
||||
->badge()
|
||||
->color(fn (string $state): string => match ($state) {
|
||||
'active' => 'success',
|
||||
@@ -34,15 +46,22 @@ class ContractsTable
|
||||
default => 'gray',
|
||||
})
|
||||
->formatStateUsing(fn (string $state): string => \App\Enums\ContractStatus::from($state)->label()),
|
||||
TextColumn::make('representative_name')
|
||||
->label(__('app.representative'))
|
||||
->placeholder('-')
|
||||
->toggleable(),
|
||||
TextColumn::make('start_date')
|
||||
->label(__('app.start_date'))
|
||||
->date()
|
||||
->sortable()
|
||||
->toggleable(),
|
||||
TextColumn::make('end_date')
|
||||
->label(__('app.end_date'))
|
||||
->date()
|
||||
->sortable()
|
||||
->toggleable(),
|
||||
TextColumn::make('signed_status')
|
||||
->label(__('app.signed_status'))
|
||||
->toggleable(),
|
||||
TextColumn::make('feedbacks_count')
|
||||
->counts('feedbacks')
|
||||
@@ -53,7 +72,12 @@ class ContractsTable
|
||||
->toggleable(),
|
||||
])
|
||||
->filters([
|
||||
//
|
||||
SelectFilter::make('category')
|
||||
->label(__('enums.contract_category_label'))
|
||||
->options(ContractCategory::options()),
|
||||
SelectFilter::make('status')
|
||||
->label(__('app.status'))
|
||||
->options(\App\Enums\ContractStatus::ACTIVE->options()),
|
||||
])
|
||||
->recordActions([
|
||||
EditAction::make(),
|
||||
|
||||
@@ -23,12 +23,14 @@ class FeedbacksRelationManager extends RelationManager
|
||||
->recordTitleAttribute('title')
|
||||
->columns([
|
||||
TextColumn::make('title')
|
||||
->label(__('app.blade_title'))
|
||||
->searchable()
|
||||
->url(fn ($record) => FeedbackResource::getUrl('edit', ['record' => $record])),
|
||||
TextColumn::make('customerProduct.product.name')
|
||||
TextColumn::make('contract.product.name')
|
||||
->label(__('app.product'))
|
||||
->placeholder(__('app.general')),
|
||||
TextColumn::make('status')
|
||||
->label(__('app.status'))
|
||||
->badge()
|
||||
->color(fn (string $state): string => match ($state) {
|
||||
'pending' => 'warning',
|
||||
|
||||
@@ -41,15 +41,6 @@ class CustomerForm
|
||||
])
|
||||
->columns(2),
|
||||
|
||||
Section::make(__('app.owned_products'))
|
||||
->schema([
|
||||
Select::make('products')
|
||||
->label(__('app.resource_products'))
|
||||
->relationship('products', 'name')
|
||||
->multiple()
|
||||
->preload()
|
||||
->columnSpanFull(),
|
||||
]),
|
||||
]);
|
||||
}
|
||||
}
|
||||
|
||||
@@ -31,9 +31,6 @@ class CustomersTable
|
||||
'inactive' => 'gray',
|
||||
default => 'gray',
|
||||
}),
|
||||
TextColumn::make('products_count')
|
||||
->counts('products')
|
||||
->label(__('app.resource_products')),
|
||||
TextColumn::make('feedbacks_count')
|
||||
->counts('feedbacks')
|
||||
->label(__('app.feedbacks')),
|
||||
|
||||
@@ -65,11 +65,10 @@ class FeedbackResource extends Resource
|
||||
];
|
||||
}
|
||||
|
||||
// GlobalSearch customization
|
||||
public static function getGlobalSearchEloquentQuery(): Builder
|
||||
{
|
||||
return parent::getGlobalSearchEloquentQuery()
|
||||
->with(['customer', 'customerProduct.product', 'currentDepartment']);
|
||||
->with(['customer', 'contract.product', 'currentDepartment']);
|
||||
}
|
||||
|
||||
public static function modifyGlobalSearchQuery(Builder $query, string $search): void
|
||||
@@ -83,7 +82,7 @@ class FeedbackResource extends Resource
|
||||
{
|
||||
return [
|
||||
__('app.widget_customer') => $record->customer?->name ?? '-',
|
||||
__('app.product') => $record->customerProduct?->product?->name ?? __('app.general'),
|
||||
__('app.product') => $record->contract?->product?->name ?? __('app.general'),
|
||||
__('app.blade_status') => match ($record->status) {
|
||||
'pending' => __('app.status_pending'),
|
||||
'processing' => __('app.status_processing'),
|
||||
|
||||
@@ -15,14 +15,10 @@ class CreateFeedback extends CreateRecord
|
||||
|
||||
protected function mutateFormDataBeforeCreate(array $data): array
|
||||
{
|
||||
if (($data['is_general'] ?? false) === true) {
|
||||
$data['customer_product_id'] = null;
|
||||
}
|
||||
|
||||
$this->pendingAttachments = $data['attachments'] ?? [];
|
||||
$this->pendingCollection = $data['attachment_collection'] ?? 'general';
|
||||
|
||||
unset($data['is_general'], $data['attachment_collection'], $data['attachments']);
|
||||
unset($data['is_general'], $data['attachment_collection'], $data['attachments'], $data['product_id_virtual']);
|
||||
|
||||
return $data;
|
||||
}
|
||||
|
||||
@@ -66,7 +66,7 @@ class EditFeedback extends EditRecord
|
||||
->disk('public')
|
||||
->directory('feedback-attachments')
|
||||
->acceptedFileTypes(['image/jpeg', 'image/png', 'application/pdf', 'video/mp4', 'video/quicktime'])
|
||||
->maxSize(51200) // 50MB in KB
|
||||
->maxSize(51200)
|
||||
->columnSpanFull(),
|
||||
])
|
||||
->action(function (array $data): void {
|
||||
@@ -166,14 +166,10 @@ class EditFeedback extends EditRecord
|
||||
|
||||
protected function mutateFormDataBeforeSave(array $data): array
|
||||
{
|
||||
if (($data['is_general'] ?? false) === true) {
|
||||
$data['customer_product_id'] = null;
|
||||
}
|
||||
|
||||
$this->pendingAttachments = $data['attachments'] ?? [];
|
||||
$this->pendingCollection = $data['attachment_collection'] ?? 'general';
|
||||
|
||||
unset($data['is_general'], $data['attachment_collection'], $data['attachments']);
|
||||
unset($data['is_general'], $data['attachment_collection'], $data['attachments'], $data['product_id_virtual']);
|
||||
|
||||
$newStatus = $data['status'] ?? null;
|
||||
if ($newStatus === 'closed' && $this->getRecord()->status !== 'closed') {
|
||||
@@ -235,7 +231,7 @@ class EditFeedback extends EditRecord
|
||||
|
||||
protected function mutateFormDataBeforeFill(array $data): array
|
||||
{
|
||||
$data['is_general'] = $data['customer_product_id'] === null;
|
||||
$data['is_general'] = $data['contract_id'] === null;
|
||||
|
||||
return $data;
|
||||
}
|
||||
|
||||
@@ -2,7 +2,7 @@
|
||||
|
||||
namespace App\Filament\Resources\Feedback\Schemas;
|
||||
|
||||
use App\Models\CustomerProduct;
|
||||
use App\Models\Contract;
|
||||
use App\Models\Department;
|
||||
use Filament\Forms\Components\ColorPicker;
|
||||
use Filament\Forms\Components\FileUpload;
|
||||
@@ -25,6 +25,7 @@ class FeedbackForm
|
||||
->icon('heroicon-o-user-group')
|
||||
->schema([
|
||||
Select::make('customer_id')
|
||||
->label(__('app.widget_customer'))
|
||||
->relationship('customer', 'name')
|
||||
->searchable()
|
||||
->required()
|
||||
@@ -37,48 +38,51 @@ class FeedbackForm
|
||||
->live()
|
||||
->columnSpan(1),
|
||||
|
||||
Select::make('customer_product_id')
|
||||
Select::make('product_id_virtual')
|
||||
->label(__('app.product'))
|
||||
->searchable()
|
||||
->options(fn ($get): array => self::getProductOptionsForCustomer($get('customer_id')))
|
||||
->getSearchResultsUsing(function (string $search, $get): array {
|
||||
$customerId = $get('customer_id');
|
||||
if (! $customerId) {
|
||||
return [];
|
||||
}
|
||||
$keyword = mb_strtolower($search);
|
||||
return CustomerProduct::where('customer_id', $customerId)
|
||||
->whereHas('product', fn ($q) => $q->whereRaw('LOWER(name) LIKE ?', ["%{$keyword}%"]))
|
||||
->with('product')
|
||||
$allIds = self::getProductIdsForCustomer($customerId);
|
||||
|
||||
if ($allIds->isEmpty()) {
|
||||
return [];
|
||||
}
|
||||
|
||||
return \App\Models\Product::whereIn('id', $allIds)
|
||||
->whereRaw('LOWER(name) LIKE ?', ["%{$keyword}%"])
|
||||
->limit(50)
|
||||
->get()
|
||||
->pluck('product.name', 'id')
|
||||
->pluck('name', 'id')
|
||||
->toArray();
|
||||
})
|
||||
->getOptionLabelUsing(fn ($value): ?string =>
|
||||
CustomerProduct::find($value)?->product?->name
|
||||
\App\Models\Product::find($value)?->name
|
||||
)
|
||||
->visible(fn ($get): bool => ! $get('is_general'))
|
||||
->nullable()
|
||||
->live(),
|
||||
->live()
|
||||
->columnSpan(1),
|
||||
|
||||
Select::make('contract_id')
|
||||
->label(__('app.contract'))
|
||||
->visible(fn ($get): bool => ! $get('is_general') && filled($get('customer_product_id')))
|
||||
->visible(fn ($get): bool => ! $get('is_general') && filled($get('product_id_virtual')))
|
||||
->options(function ($get): array {
|
||||
$customerProductId = $get('customer_product_id');
|
||||
if (! $customerProductId) {
|
||||
$productId = $get('product_id_virtual');
|
||||
if (! $productId) {
|
||||
return [];
|
||||
}
|
||||
$cp = \App\Models\CustomerProduct::find($customerProductId);
|
||||
if (! $cp) {
|
||||
return [];
|
||||
}
|
||||
return \App\Models\Contract::where('product_id', $cp->product_id)
|
||||
|
||||
return Contract::where('product_id', $productId)
|
||||
->where('status', 'active')
|
||||
->with('customer')
|
||||
->get()
|
||||
->mapWithKeys(fn ($c) => [
|
||||
$c->id => sprintf('%s (%s) - %s',
|
||||
$c->id => sprintf('%s — %s (%s)',
|
||||
\App\Enums\ContractType::from($c->type)->label(),
|
||||
$c->customer->name,
|
||||
$c->start_date?->format('d/m/Y') ?? 'N/A',
|
||||
@@ -90,15 +94,11 @@ class FeedbackForm
|
||||
if (filled($state)) {
|
||||
return;
|
||||
}
|
||||
$customerProductId = $get('customer_product_id');
|
||||
if (! $customerProductId) {
|
||||
$productId = $get('product_id_virtual');
|
||||
if (! $productId) {
|
||||
return;
|
||||
}
|
||||
$cp = \App\Models\CustomerProduct::find($customerProductId);
|
||||
if (! $cp) {
|
||||
return;
|
||||
}
|
||||
$activeContract = \App\Models\Contract::where('product_id', $cp->product_id)
|
||||
$activeContract = Contract::where('product_id', $productId)
|
||||
->where('status', 'active')
|
||||
->first();
|
||||
if ($activeContract) {
|
||||
@@ -115,17 +115,20 @@ class FeedbackForm
|
||||
->icon('heroicon-o-chat-bubble-left-right')
|
||||
->schema([
|
||||
Select::make('feedback_channel_id')
|
||||
->label(__('app.channel'))
|
||||
->relationship('feedbackChannel', 'name')
|
||||
->required()
|
||||
->preload()
|
||||
->columnSpan(1),
|
||||
|
||||
TextInput::make('title')
|
||||
->label(__('app.blade_title'))
|
||||
->required()
|
||||
->maxLength(255)
|
||||
->columnSpan(1),
|
||||
|
||||
Textarea::make('content')
|
||||
->label(__('app.description'))
|
||||
->required()
|
||||
->rows(6)
|
||||
->columnSpanFull(),
|
||||
@@ -136,9 +139,9 @@ class FeedbackForm
|
||||
->preload()
|
||||
->columnSpanFull()
|
||||
->createOptionForm([
|
||||
TextInput::make('name')->required(),
|
||||
TextInput::make('slug')->required(),
|
||||
ColorPicker::make('color')->default('#3b82f6'),
|
||||
TextInput::make('name')->label(__('app.name'))->required(),
|
||||
TextInput::make('slug')->label(__('app.slug'))->required(),
|
||||
ColorPicker::make('color')->label(__('app.color'))->default('#3b82f6'),
|
||||
]),
|
||||
])
|
||||
->columns(2),
|
||||
@@ -148,6 +151,7 @@ class FeedbackForm
|
||||
->icon('heroicon-o-arrow-path-rounded-square')
|
||||
->schema([
|
||||
Select::make('status')
|
||||
->label(__('app.status'))
|
||||
->options([
|
||||
'pending' => __('app.status_pending'),
|
||||
'processing' => __('app.status_processing'),
|
||||
@@ -159,6 +163,7 @@ class FeedbackForm
|
||||
->columnSpan(1),
|
||||
|
||||
Select::make('assigned_to')
|
||||
->label(__('app.assigned_to'))
|
||||
->relationship('assignedTo', 'name')
|
||||
->searchable()
|
||||
->nullable()
|
||||
@@ -198,10 +203,42 @@ class FeedbackForm
|
||||
->disk('public')
|
||||
->directory('feedback-attachments')
|
||||
->acceptedFileTypes(['image/jpeg', 'image/png', 'application/pdf', 'video/mp4', 'video/quicktime'])
|
||||
->maxSize(51200) // 50MB in KB
|
||||
->maxSize(51200)
|
||||
->columnSpan(1),
|
||||
])
|
||||
->columns(2),
|
||||
]);
|
||||
}
|
||||
|
||||
private static function getProductOptionsForCustomer(?int $customerId): array
|
||||
{
|
||||
$ids = self::getProductIdsForCustomer($customerId);
|
||||
|
||||
return \App\Models\Product::whereIn('id', $ids)
|
||||
->limit(100)
|
||||
->pluck('name', 'id')
|
||||
->toArray();
|
||||
}
|
||||
|
||||
private static function getProductIdsForCustomer(?int $customerId): \Illuminate\Support\Collection
|
||||
{
|
||||
if (! $customerId) {
|
||||
return collect();
|
||||
}
|
||||
|
||||
$ownedIds = Contract::where('customer_id', $customerId)
|
||||
->where('category', 'ownership')
|
||||
->where('status', 'active')
|
||||
->pluck('product_id');
|
||||
|
||||
$customer = \App\Models\Customer::find($customerId);
|
||||
$repIds = collect();
|
||||
if ($customer?->email) {
|
||||
$repIds = Contract::where('representative_email', $customer->email)
|
||||
->where('status', 'active')
|
||||
->pluck('product_id');
|
||||
}
|
||||
|
||||
return $ownedIds->merge($repIds)->unique();
|
||||
}
|
||||
}
|
||||
|
||||
@@ -23,16 +23,18 @@ class FeedbackTable
|
||||
->color('primary'),
|
||||
|
||||
TextColumn::make('title')
|
||||
->label(__('app.blade_title'))
|
||||
->searchable()
|
||||
->sortable()
|
||||
->weight('semibold')
|
||||
->limit(40),
|
||||
|
||||
TextColumn::make('customer.name')
|
||||
->label(__('app.widget_customer'))
|
||||
->searchable()
|
||||
->sortable(),
|
||||
|
||||
TextColumn::make('customerProduct.product.name')
|
||||
TextColumn::make('contract.product.name')
|
||||
->label(__('app.product'))
|
||||
->placeholder(__('app.general'))
|
||||
->sortable()
|
||||
@@ -43,9 +45,12 @@ class FeedbackTable
|
||||
->badge()
|
||||
->formatStateUsing(fn (?string $state): string => $state ? \App\Enums\ContractType::from($state)->label() : '-')
|
||||
->color(fn (?string $state): string => match ($state) {
|
||||
'sale' => 'success',
|
||||
'lease' => 'info',
|
||||
'bcc' => 'warning',
|
||||
'deposit' => 'warning',
|
||||
'purchase' => 'success',
|
||||
'transfer' => 'info',
|
||||
'rental' => 'info',
|
||||
'self_business' => 'warning',
|
||||
'bcc' => 'danger',
|
||||
default => 'gray',
|
||||
})
|
||||
->placeholder('-')
|
||||
@@ -62,6 +67,7 @@ class FeedbackTable
|
||||
->toggleable(),
|
||||
|
||||
TextColumn::make('status')
|
||||
->label(__('app.status'))
|
||||
->badge()
|
||||
->color(fn(string $state): string => match ($state) {
|
||||
'pending' => 'warning',
|
||||
|
||||
@@ -29,9 +29,9 @@ class ProductsTable
|
||||
TextColumn::make('description')
|
||||
->limit(50)
|
||||
->toggleable(isToggledHiddenByDefault: true),
|
||||
TextColumn::make('customers_count')
|
||||
->counts('customers')
|
||||
->label(__('app.owners')),
|
||||
TextColumn::make('contracts_count')
|
||||
->counts('contracts')
|
||||
->label(__('app.contracts')),
|
||||
TextColumn::make('created_at')
|
||||
->dateTime()
|
||||
->sortable()
|
||||
|
||||
@@ -45,7 +45,7 @@ class ResolvedTicketsWidget extends BaseWidget
|
||||
->label(__('app.widget_customer'))
|
||||
->searchable(),
|
||||
|
||||
TextColumn::make('customerProduct.product.name')
|
||||
TextColumn::make('contract.product.name')
|
||||
->label(__('app.product'))
|
||||
->placeholder(__('app.general')),
|
||||
|
||||
|
||||
@@ -7,9 +7,30 @@ use Illuminate\Database\Eloquent\Model;
|
||||
use Illuminate\Database\Eloquent\Relations\BelongsTo;
|
||||
use Illuminate\Database\Eloquent\Relations\HasMany;
|
||||
|
||||
#[Fillable(['product_id', 'customer_id', 'type', 'start_date', 'end_date', 'status', 'printed_at', 'signed_status'])]
|
||||
#[Fillable(['product_id', 'customer_id', 'type', 'category', 'start_date', 'end_date', 'status', 'printed_at', 'signed_status', 'representative_name', 'representative_phone', 'representative_email'])]
|
||||
class Contract extends Model
|
||||
{
|
||||
protected static function booted(): void
|
||||
{
|
||||
static::saving(function (self $contract) {
|
||||
if ($contract->status === 'active') {
|
||||
$exists = self::where('product_id', $contract->product_id)
|
||||
->where('category', $contract->category)
|
||||
->where('status', 'active')
|
||||
->when($contract->exists, fn ($q) => $q->where('id', '!=', $contract->id))
|
||||
->exists();
|
||||
|
||||
if ($exists) {
|
||||
throw new \RuntimeException(
|
||||
__('feedback.contract_duplicate_body', [
|
||||
'product' => $contract->product?->name ?? $contract->product_id,
|
||||
'customer' => $contract->customer?->name ?? '?',
|
||||
])
|
||||
);
|
||||
}
|
||||
}
|
||||
});
|
||||
}
|
||||
protected function casts(): array
|
||||
{
|
||||
return [
|
||||
|
||||
@@ -6,14 +6,19 @@ use Illuminate\Database\Eloquent\Attributes\Fillable;
|
||||
use Illuminate\Database\Eloquent\Model;
|
||||
use Illuminate\Database\Eloquent\Relations\BelongsToMany;
|
||||
use Illuminate\Database\Eloquent\Relations\HasMany;
|
||||
use Illuminate\Database\Eloquent\Relations\HasManyThrough;
|
||||
|
||||
#[Fillable(['name', 'email', 'phone', 'address', 'status'])]
|
||||
class Customer extends Model
|
||||
{
|
||||
public function products(): BelongsToMany
|
||||
/**
|
||||
* Các căn hộ khách hàng sở hữu (qua HĐ Ownership active)
|
||||
*/
|
||||
public function ownedProducts(): BelongsToMany
|
||||
{
|
||||
return $this->belongsToMany(Product::class, 'customer_product')
|
||||
->withPivot('purchase_date')
|
||||
return $this->belongsToMany(Product::class, 'contracts')
|
||||
->wherePivot('category', 'ownership')
|
||||
->wherePivot('status', 'active')
|
||||
->withTimestamps();
|
||||
}
|
||||
|
||||
|
||||
@@ -1,40 +0,0 @@
|
||||
<?php
|
||||
|
||||
namespace App\Models;
|
||||
|
||||
use Illuminate\Database\Eloquent\Model;
|
||||
use Illuminate\Database\Eloquent\Relations\BelongsTo;
|
||||
use Illuminate\Database\Eloquent\Relations\HasMany;
|
||||
|
||||
class CustomerProduct extends Model
|
||||
{
|
||||
protected $table = 'customer_product';
|
||||
|
||||
protected $fillable = [
|
||||
'customer_id',
|
||||
'product_id',
|
||||
'purchase_date',
|
||||
];
|
||||
|
||||
protected function casts(): array
|
||||
{
|
||||
return [
|
||||
'purchase_date' => 'date',
|
||||
];
|
||||
}
|
||||
|
||||
public function customer(): BelongsTo
|
||||
{
|
||||
return $this->belongsTo(Customer::class);
|
||||
}
|
||||
|
||||
public function product(): BelongsTo
|
||||
{
|
||||
return $this->belongsTo(Product::class);
|
||||
}
|
||||
|
||||
public function feedbacks(): HasMany
|
||||
{
|
||||
return $this->hasMany(Feedback::class);
|
||||
}
|
||||
}
|
||||
@@ -8,7 +8,7 @@ use Illuminate\Database\Eloquent\Relations\BelongsTo;
|
||||
use Illuminate\Database\Eloquent\Relations\BelongsToMany;
|
||||
use Illuminate\Database\Eloquent\Relations\HasMany;
|
||||
|
||||
#[Fillable(['customer_id', 'customer_product_id', 'contract_id', 'feedback_channel_id', 'assigned_to', 'title', 'content', 'status', 'current_department_id', 'is_escalated'])]
|
||||
#[Fillable(['customer_id', 'contract_id', 'feedback_channel_id', 'assigned_to', 'title', 'content', 'status', 'current_department_id', 'is_escalated'])]
|
||||
class Feedback extends Model
|
||||
{
|
||||
public function customer(): BelongsTo
|
||||
@@ -16,11 +16,6 @@ class Feedback extends Model
|
||||
return $this->belongsTo(Customer::class);
|
||||
}
|
||||
|
||||
public function customerProduct(): BelongsTo
|
||||
{
|
||||
return $this->belongsTo(CustomerProduct::class, 'customer_product_id');
|
||||
}
|
||||
|
||||
public function contract(): BelongsTo
|
||||
{
|
||||
return $this->belongsTo(Contract::class);
|
||||
|
||||
@@ -4,19 +4,11 @@ namespace App\Models;
|
||||
|
||||
use Illuminate\Database\Eloquent\Attributes\Fillable;
|
||||
use Illuminate\Database\Eloquent\Model;
|
||||
use Illuminate\Database\Eloquent\Relations\BelongsToMany;
|
||||
use Illuminate\Database\Eloquent\Relations\HasMany;
|
||||
|
||||
#[Fillable(['name', 'description', 'status'])]
|
||||
class Product extends Model
|
||||
{
|
||||
public function customers(): BelongsToMany
|
||||
{
|
||||
return $this->belongsToMany(Customer::class, 'customer_product')
|
||||
->withPivot('purchase_date')
|
||||
->withTimestamps();
|
||||
}
|
||||
|
||||
public function contracts(): HasMany
|
||||
{
|
||||
return $this->hasMany(Contract::class);
|
||||
|
||||
89
app/Providers/Filament/SupportPanelProvider.php
Normal file
89
app/Providers/Filament/SupportPanelProvider.php
Normal file
@@ -0,0 +1,89 @@
|
||||
<?php
|
||||
|
||||
namespace App\Providers\Filament;
|
||||
|
||||
use App\Filament\Resources\ActivityLogs\ActivityLogResource;
|
||||
use App\Filament\Resources\Customers\CustomerResource;
|
||||
use App\Filament\Resources\Feedback\FeedbackResource;
|
||||
use App\Filament\Resources\FeedbackChannels\FeedbackChannelResource;
|
||||
use App\Filament\Resources\FeedbackTags\FeedbackTagResource;
|
||||
use App\Filament\Resources\Products\ProductResource;
|
||||
use App\Filament\Widgets\AvgProcessingTimeWidget;
|
||||
use App\Filament\Widgets\HandlerPerformanceWidget;
|
||||
use App\Filament\Widgets\ResolvedTicketsWidget;
|
||||
use Filament\Http\Middleware\Authenticate;
|
||||
use Filament\Http\Middleware\AuthenticateSession;
|
||||
use Filament\Http\Middleware\DisableBladeIconComponents;
|
||||
use Filament\Http\Middleware\DispatchServingFilamentEvent;
|
||||
use Filament\Pages\Dashboard;
|
||||
use Filament\Panel;
|
||||
use Filament\PanelProvider;
|
||||
use Filament\View\PanelsRenderHook;
|
||||
use Illuminate\Cookie\Middleware\AddQueuedCookiesToResponse;
|
||||
use Illuminate\Cookie\Middleware\EncryptCookies;
|
||||
use Illuminate\Foundation\Http\Middleware\PreventRequestForgery;
|
||||
use Illuminate\Routing\Middleware\SubstituteBindings;
|
||||
use Illuminate\Session\Middleware\StartSession;
|
||||
use Illuminate\View\Middleware\ShareErrorsFromSession;
|
||||
|
||||
class SupportPanelProvider extends PanelProvider
|
||||
{
|
||||
public function panel(Panel $panel): Panel
|
||||
{
|
||||
return $panel
|
||||
->id('support')
|
||||
->path('support')
|
||||
->login()
|
||||
->brandName('AfterSales CRM — Support')
|
||||
->sidebarCollapsibleOnDesktop()
|
||||
->colors([
|
||||
'primary' => '#1a56db',
|
||||
'secondary' => '#64748b',
|
||||
'gray' => '#64748b',
|
||||
'success' => '#059669',
|
||||
'warning' => '#d97706',
|
||||
'danger' => '#dc2626',
|
||||
'info' => '#2563eb',
|
||||
])
|
||||
->font('Inter')
|
||||
->favicon(asset('favicon.svg'))
|
||||
->resources([
|
||||
FeedbackResource::class,
|
||||
CustomerResource::class,
|
||||
ProductResource::class,
|
||||
FeedbackChannelResource::class,
|
||||
FeedbackTagResource::class,
|
||||
ActivityLogResource::class,
|
||||
])
|
||||
->pages([
|
||||
Dashboard::class,
|
||||
])
|
||||
->widgets([
|
||||
ResolvedTicketsWidget::class,
|
||||
AvgProcessingTimeWidget::class,
|
||||
HandlerPerformanceWidget::class,
|
||||
])
|
||||
->middleware([
|
||||
EncryptCookies::class,
|
||||
AddQueuedCookiesToResponse::class,
|
||||
StartSession::class,
|
||||
AuthenticateSession::class,
|
||||
ShareErrorsFromSession::class,
|
||||
PreventRequestForgery::class,
|
||||
SubstituteBindings::class,
|
||||
DisableBladeIconComponents::class,
|
||||
DispatchServingFilamentEvent::class,
|
||||
])
|
||||
->authMiddleware([
|
||||
Authenticate::class,
|
||||
])
|
||||
->renderHook(
|
||||
PanelsRenderHook::HEAD_END,
|
||||
fn (): string => '<link rel="stylesheet" href="' . asset('css/filament-custom.css') . '">',
|
||||
)
|
||||
->renderHook(
|
||||
PanelsRenderHook::BODY_END,
|
||||
fn (): string => '<link href="https://fonts.googleapis.com/css2?family=Manrope:wght@500;600;700;800&family=Material+Symbols+Outlined:wght,FILL@100..700,0..1&display=swap" rel="stylesheet">',
|
||||
);
|
||||
}
|
||||
}
|
||||
@@ -3,4 +3,5 @@
|
||||
return [
|
||||
App\Providers\AppServiceProvider::class,
|
||||
App\Providers\Filament\AdminPanelProvider::class,
|
||||
App\Providers\Filament\SupportPanelProvider::class,
|
||||
];
|
||||
|
||||
@@ -0,0 +1,69 @@
|
||||
<?php
|
||||
|
||||
use Illuminate\Database\Migrations\Migration;
|
||||
use Illuminate\Database\Schema\Blueprint;
|
||||
use Illuminate\Support\Facades\DB;
|
||||
use Illuminate\Support\Facades\Schema;
|
||||
|
||||
return new class extends Migration
|
||||
{
|
||||
public function up(): void
|
||||
{
|
||||
// 1. Add category + representative fields to contracts
|
||||
Schema::table('contracts', function (Blueprint $table) {
|
||||
$table->string('category')->after('type')->default('ownership');
|
||||
$table->string('representative_name')->nullable()->after('signed_status');
|
||||
$table->string('representative_phone')->nullable()->after('representative_name');
|
||||
$table->string('representative_email')->nullable()->after('representative_phone');
|
||||
});
|
||||
|
||||
// 2. Drop customer_product_id FK and column from feedback
|
||||
if (DB::getDriverName() === 'sqlite') {
|
||||
// SQLite doesn't support dropping foreign keys cleanly, recreate table approach
|
||||
Schema::table('feedback', function (Blueprint $table) {
|
||||
// Drop the column directly (SQLite will handle)
|
||||
});
|
||||
}
|
||||
|
||||
try {
|
||||
Schema::table('feedback', function (Blueprint $table) {
|
||||
$table->dropForeign(['customer_product_id']);
|
||||
});
|
||||
} catch (\Throwable) {
|
||||
// FK may not exist or already dropped
|
||||
}
|
||||
|
||||
Schema::table('feedback', function (Blueprint $table) {
|
||||
if (Schema::hasColumn('feedback', 'customer_product_id')) {
|
||||
$table->dropColumn('customer_product_id');
|
||||
}
|
||||
});
|
||||
|
||||
// 3. Drop customer_product pivot table
|
||||
Schema::dropIfExists('customer_product');
|
||||
}
|
||||
|
||||
public function down(): void
|
||||
{
|
||||
// Restore customer_product table
|
||||
Schema::create('customer_product', function (Blueprint $table) {
|
||||
$table->id();
|
||||
$table->foreignId('customer_id')->constrained('customers')->cascadeOnDelete();
|
||||
$table->foreignId('product_id')->constrained('products')->cascadeOnDelete();
|
||||
$table->date('purchase_date')->nullable();
|
||||
$table->timestamps();
|
||||
$table->unique(['customer_id', 'product_id']);
|
||||
});
|
||||
|
||||
// Restore customer_product_id on feedback
|
||||
Schema::table('feedback', function (Blueprint $table) {
|
||||
$table->foreignId('customer_product_id')->nullable()->after('customer_id');
|
||||
$table->foreign('customer_product_id')->references('id')->on('customer_product')->nullOnDelete();
|
||||
});
|
||||
|
||||
// Remove V2 columns from contracts
|
||||
Schema::table('contracts', function (Blueprint $table) {
|
||||
$table->dropColumn(['category', 'representative_name', 'representative_phone', 'representative_email']);
|
||||
});
|
||||
}
|
||||
};
|
||||
@@ -2,13 +2,13 @@
|
||||
|
||||
namespace Database\Seeders;
|
||||
|
||||
use App\Enums\ContractCategory;
|
||||
use App\Enums\ContractStatus;
|
||||
use App\Enums\ContractType;
|
||||
use App\Enums\HandoverStatus;
|
||||
use App\Enums\ServiceType;
|
||||
use App\Models\Contract;
|
||||
use App\Models\Customer;
|
||||
use App\Models\CustomerProduct;
|
||||
use App\Models\Department;
|
||||
use App\Models\Feedback;
|
||||
use App\Models\FeedbackAttachment;
|
||||
@@ -119,65 +119,62 @@ class AfterSalesSeeder extends Seeder
|
||||
$c6 = Customer::create(['name' => 'Đỗ Văn Phúc', 'email' => 'dovanphuc@gmail.com', 'phone' => '0954678901', 'address' => 'Thủ Đức, TP.HCM', 'status' => 'inactive']);
|
||||
|
||||
// ============================================================
|
||||
// 7. CUSTOMER-PRODUCT pivots
|
||||
// ============================================================
|
||||
$c1->products()->attach($p1->id, ['purchase_date' => '2024-01-15']);
|
||||
$c1->products()->attach($p2->id, ['purchase_date' => '2024-06-01']);
|
||||
$c2->products()->attach($p1->id, ['purchase_date' => '2024-03-20']);
|
||||
$c3->products()->attach($p3->id, ['purchase_date' => '2024-09-10']);
|
||||
$c4->products()->attach($p2->id, ['purchase_date' => '2025-01-05']);
|
||||
$c4->products()->attach($p5->id, ['purchase_date' => '2025-02-15']);
|
||||
$c5->products()->attach($p5->id, ['purchase_date' => '2024-11-01']);
|
||||
$c6->products()->attach($p6->id, ['purchase_date' => '2023-06-15']);
|
||||
|
||||
// ============================================================
|
||||
// 8. CONTRACTS (6 contracts)
|
||||
// 7. CONTRACTS (V2: category + representative)
|
||||
// ============================================================
|
||||
$contract1 = Contract::create([
|
||||
'product_id' => $p1->id, 'customer_id' => $c1->id,
|
||||
'type' => ContractType::SALE->value,
|
||||
'category' => ContractCategory::OWNERSHIP->value,
|
||||
'type' => ContractType::PURCHASE->value,
|
||||
'start_date' => '2024-01-15', 'end_date' => null,
|
||||
'status' => ContractStatus::ACTIVE->value,
|
||||
'signed_status' => 'Đã ký',
|
||||
'representative_name' => 'Nguyễn Thị Hoa',
|
||||
'representative_phone' => '0901000111',
|
||||
'representative_email' => 'hoant@example.com',
|
||||
]);
|
||||
$contract2 = Contract::create([
|
||||
'product_id' => $p2->id, 'customer_id' => $c1->id,
|
||||
'type' => ContractType::LEASE->value,
|
||||
'category' => ContractCategory::BUSINESS->value,
|
||||
'type' => ContractType::RENTAL->value,
|
||||
'start_date' => '2024-06-01', 'end_date' => '2026-06-01',
|
||||
'status' => ContractStatus::ACTIVE->value,
|
||||
'signed_status' => 'Đã ký',
|
||||
]);
|
||||
$contract3 = Contract::create([
|
||||
'product_id' => $p1->id, 'customer_id' => $c2->id,
|
||||
'type' => ContractType::SALE->value,
|
||||
'start_date' => '2024-03-20', 'end_date' => null,
|
||||
'status' => ContractStatus::ACTIVE->value,
|
||||
'product_id' => $p2->id, 'customer_id' => $c4->id,
|
||||
'category' => ContractCategory::BUSINESS->value,
|
||||
'type' => ContractType::RENTAL->value,
|
||||
'start_date' => '2025-01-05', 'end_date' => '2026-01-05',
|
||||
'status' => ContractStatus::EXPIRED->value,
|
||||
'signed_status' => 'Đã ký',
|
||||
]);
|
||||
$contract4 = Contract::create([
|
||||
'product_id' => $p3->id, 'customer_id' => $c3->id,
|
||||
'category' => ContractCategory::BUSINESS->value,
|
||||
'type' => ContractType::BCC->value,
|
||||
'start_date' => '2024-09-10', 'end_date' => '2029-09-10',
|
||||
'status' => ContractStatus::ACTIVE->value,
|
||||
'signed_status' => 'Đang chờ ký',
|
||||
]);
|
||||
$contract5 = Contract::create([
|
||||
'product_id' => $p2->id, 'customer_id' => $c4->id,
|
||||
'type' => ContractType::LEASE->value,
|
||||
'start_date' => '2025-01-05', 'end_date' => '2026-01-05',
|
||||
'status' => ContractStatus::EXPIRED->value,
|
||||
'signed_status' => 'Đã ký',
|
||||
]);
|
||||
$contract6 = Contract::create([
|
||||
'product_id' => $p5->id, 'customer_id' => $c5->id,
|
||||
'type' => ContractType::SALE->value,
|
||||
'category' => ContractCategory::OWNERSHIP->value,
|
||||
'type' => ContractType::PURCHASE->value,
|
||||
'start_date' => '2024-11-01', 'end_date' => null,
|
||||
'status' => ContractStatus::ACTIVE->value,
|
||||
'signed_status' => 'Đã ký',
|
||||
]);
|
||||
$contract6 = Contract::create([
|
||||
'product_id' => $p1->id, 'customer_id' => $c2->id,
|
||||
'category' => ContractCategory::OWNERSHIP->value,
|
||||
'type' => ContractType::PURCHASE->value,
|
||||
'start_date' => '2024-03-20', 'end_date' => '2024-12-31',
|
||||
'status' => ContractStatus::LIQUIDATED->value,
|
||||
'signed_status' => 'Đã ký',
|
||||
]);
|
||||
|
||||
// ============================================================
|
||||
// 9. HANDOVERS (6 handovers)
|
||||
// 8. HANDOVERS (6 handovers)
|
||||
// ============================================================
|
||||
Handover::create(['product_id' => $p1->id, 'customer_id' => $c1->id, 'handover_date' => '2024-02-15', 'status' => HandoverStatus::HANDED_OVER->value, 'remark' => 'Đã bàn giao đầy đủ chìa khóa, thẻ từ và sổ bảo hành.']);
|
||||
Handover::create(['product_id' => $p1->id, 'customer_id' => $c2->id, 'handover_date' => '2024-04-20', 'status' => HandoverStatus::HANDED_OVER->value, 'remark' => 'Đã bàn giao, khách yêu cầu kiểm tra lại hệ thống nước nóng.']);
|
||||
@@ -187,7 +184,7 @@ class AfterSalesSeeder extends Seeder
|
||||
Handover::create(['product_id' => $p5->id, 'customer_id' => $c5->id, 'handover_date' => '2025-01-15', 'status' => HandoverStatus::HANDED_OVER->value, 'remark' => 'Bàn giao thành công, khách hài lòng với chất lượng.']);
|
||||
|
||||
// ============================================================
|
||||
// 10. PRODUCT SERVICES (6 services)
|
||||
// 9. PRODUCT SERVICES (6 services)
|
||||
// ============================================================
|
||||
ProductService::create(['product_id' => $p1->id, 'service_type' => ServiceType::MANAGEMENT_FEE->value, 'status' => 'active', 'actual_collection_date' => '2024-03-01', 'remark' => 'Phí quản lý hàng tháng 5.000.000 VND/căn.']);
|
||||
ProductService::create(['product_id' => $p1->id, 'service_type' => ServiceType::GRATITUDE->value, 'status' => 'completed', 'actual_collection_date' => '2024-06-15', 'remark' => 'Quà tri ân khách hàng nhân dịp khai trương tiện ích mới.']);
|
||||
@@ -197,7 +194,7 @@ class AfterSalesSeeder extends Seeder
|
||||
ProductService::create(['product_id' => $p5->id, 'service_type' => ServiceType::MANAGEMENT_FEE->value, 'status' => 'active', 'actual_collection_date' => '2025-02-01', 'remark' => 'Phí quản lý hàng tháng 3.500.000 VND/căn.']);
|
||||
|
||||
// ============================================================
|
||||
// 11. FEEDBACK TAGS (6 tags)
|
||||
// 10. FEEDBACK TAGS (6 tags)
|
||||
// ============================================================
|
||||
$tagLeaking = FeedbackTag::create(['name' => 'Rò rỉ', 'slug' => 'leaking', 'color' => '#3b82f6']);
|
||||
$tagElectrical = FeedbackTag::create(['name' => 'Điện nước', 'slug' => 'electrical', 'color' => '#f59e0b']);
|
||||
@@ -207,13 +204,12 @@ class AfterSalesSeeder extends Seeder
|
||||
$tagSuggestion = FeedbackTag::create(['name' => 'Đề xuất', 'slug' => 'suggestion', 'color' => '#06b6d4']);
|
||||
|
||||
// ============================================================
|
||||
// 12. FEEDBACKS (8 feedbacks - various statuses)
|
||||
// 11. FEEDBACKS (8 feedbacks - V2: no customer_product_id, use contract_id)
|
||||
// ============================================================
|
||||
|
||||
// Feedback 1: Pending - Trần rò rỉ
|
||||
$cp1 = CustomerProduct::where('customer_id', $c1->id)->where('product_id', $p1->id)->first();
|
||||
$fb1 = Feedback::create([
|
||||
'customer_id' => $c1->id, 'customer_product_id' => $cp1->id, 'contract_id' => $contract1->id,
|
||||
'customer_id' => $c1->id, 'contract_id' => $contract1->id,
|
||||
'feedback_channel_id' => $chEmail->id, 'assigned_to' => $staffA->id,
|
||||
'current_department_id' => $deptCskh->id,
|
||||
'title' => 'Trần nhà bị rò rỉ nước mưa',
|
||||
@@ -222,9 +218,8 @@ class AfterSalesSeeder extends Seeder
|
||||
]);
|
||||
|
||||
// Feedback 2: Processing - Nâng cấp chỗ đậu xe
|
||||
$cp2 = CustomerProduct::where('customer_id', $c1->id)->where('product_id', $p2->id)->first();
|
||||
$fb2 = Feedback::create([
|
||||
'customer_id' => $c1->id, 'customer_product_id' => $cp2->id, 'contract_id' => $contract2->id,
|
||||
'customer_id' => $c1->id, 'contract_id' => $contract2->id,
|
||||
'feedback_channel_id' => $chPhone->id, 'assigned_to' => $managerCskh->id,
|
||||
'current_department_id' => $deptCskh->id,
|
||||
'title' => 'Yêu cầu nâng cấp chỗ đậu xe',
|
||||
@@ -233,9 +228,8 @@ class AfterSalesSeeder extends Seeder
|
||||
]);
|
||||
|
||||
// Feedback 3: Resolved - Điều hòa hỏng
|
||||
$cp3 = CustomerProduct::where('customer_id', $c2->id)->where('product_id', $p1->id)->first();
|
||||
$fb3 = Feedback::create([
|
||||
'customer_id' => $c2->id, 'customer_product_id' => $cp3->id, 'contract_id' => $contract3->id,
|
||||
'customer_id' => $c2->id, 'contract_id' => $contract6->id,
|
||||
'feedback_channel_id' => $chZalo->id, 'assigned_to' => $staffA->id,
|
||||
'current_department_id' => $deptKt->id, 'is_escalated' => false,
|
||||
'title' => 'Điều hòa phòng ngủ chính không mát',
|
||||
@@ -243,9 +237,9 @@ class AfterSalesSeeder extends Seeder
|
||||
'status' => 'resolved',
|
||||
]);
|
||||
|
||||
// Feedback 4: Pending - Góp ý cải thiện dịch vụ
|
||||
// Feedback 4: Pending - Góp ý cải thiện dịch vụ (general)
|
||||
$fb4 = Feedback::create([
|
||||
'customer_id' => $c3->id, 'customer_product_id' => null, 'contract_id' => null,
|
||||
'customer_id' => $c3->id, 'contract_id' => null,
|
||||
'feedback_channel_id' => $chApp->id, 'assigned_to' => null,
|
||||
'current_department_id' => $deptCskh->id,
|
||||
'title' => 'Đề xuất cải thiện dịch vụ vệ sinh',
|
||||
@@ -253,10 +247,9 @@ class AfterSalesSeeder extends Seeder
|
||||
'status' => 'pending',
|
||||
]);
|
||||
|
||||
// Feedback 5: Closed - Bản lề tủ bếp
|
||||
$cp5 = CustomerProduct::where('customer_id', $c4->id)->where('product_id', $p2->id)->first();
|
||||
// Feedback 5: Closed - Bản lề tủ bếp (vẫn ref contract đã expired)
|
||||
$fb5 = Feedback::create([
|
||||
'customer_id' => $c4->id, 'customer_product_id' => $cp5->id, 'contract_id' => $contract5->id,
|
||||
'customer_id' => $c4->id, 'contract_id' => $contract3->id,
|
||||
'feedback_channel_id' => $chEmail->id, 'assigned_to' => $staffB->id,
|
||||
'current_department_id' => $deptKt->id,
|
||||
'title' => 'Bản lề tủ bếp bị gãy',
|
||||
@@ -265,19 +258,18 @@ class AfterSalesSeeder extends Seeder
|
||||
]);
|
||||
|
||||
// Feedback 6: Processing - Ổ cắm điện hư
|
||||
$cp6 = CustomerProduct::where('customer_id', $c5->id)->where('product_id', $p5->id)->first();
|
||||
$fb6 = Feedback::create([
|
||||
'customer_id' => $c5->id, 'customer_product_id' => $cp6->id, 'contract_id' => $contract6->id,
|
||||
'customer_id' => $c5->id, 'contract_id' => $contract5->id,
|
||||
'feedback_channel_id' => $chPhone->id, 'assigned_to' => $staffA->id,
|
||||
'current_department_id' => $deptKt->id, 'is_escalated' => true,
|
||||
'title' => 'Ổ c插座 điện phòng bếp bị hư, có mùi khét',
|
||||
'title' => 'Ổ cắm điện phòng bếp bị hư, có mùi khét',
|
||||
'content' => 'Ổ cắm điện cạnh bồn rửa chén bị hư, phát ra mùi khét khi cắm thiết bị. Đây là vấn đề an toàn, cần xử lý gấp.',
|
||||
'status' => 'processing',
|
||||
]);
|
||||
|
||||
// Feedback 7: Resolved - Hợp đồng thuê
|
||||
$fb7 = Feedback::create([
|
||||
'customer_id' => $c4->id, 'customer_product_id' => null, 'contract_id' => $contract5->id,
|
||||
'customer_id' => $c4->id, 'contract_id' => $contract3->id,
|
||||
'feedback_channel_id' => $chWalkin->id, 'assigned_to' => $staffB->id,
|
||||
'current_department_id' => $deptPhaply->id,
|
||||
'title' => 'Hỏi về gia hạn hợp đồng thuê',
|
||||
@@ -285,9 +277,9 @@ class AfterSalesSeeder extends Seeder
|
||||
'status' => 'resolved',
|
||||
]);
|
||||
|
||||
// Feedback 8: Pending - Phàn nàn về tiếng ồn
|
||||
// Feedback 8: Pending - Phàn nàn tiếng ồn
|
||||
$fb8 = Feedback::create([
|
||||
'customer_id' => $c2->id, 'customer_product_id' => $cp3->id, 'contract_id' => $contract3->id,
|
||||
'customer_id' => $c2->id, 'contract_id' => $contract6->id,
|
||||
'feedback_channel_id' => $chZalo->id, 'assigned_to' => $staffB->id,
|
||||
'current_department_id' => $deptCskh->id,
|
||||
'title' => 'Phàn nàn về tiếng ồn từ tầng trên',
|
||||
@@ -296,7 +288,7 @@ class AfterSalesSeeder extends Seeder
|
||||
]);
|
||||
|
||||
// ============================================================
|
||||
// 13. TAG ATTACHMENTS
|
||||
// 12. TAG ATTACHMENTS
|
||||
// ============================================================
|
||||
$fb1->tags()->attach([$tagLeaking->id, $tagMaintenance->id]);
|
||||
$fb2->tags()->attach([$tagSuggestion->id]);
|
||||
@@ -308,10 +300,8 @@ class AfterSalesSeeder extends Seeder
|
||||
$fb8->tags()->attach([$tagComplaint->id]);
|
||||
|
||||
// ============================================================
|
||||
// 14. FEEDBACK INTERACTIONS (12 interactions)
|
||||
// 13. FEEDBACK INTERACTIONS
|
||||
// ============================================================
|
||||
|
||||
// FB1: Tạo mới + ghi chú
|
||||
FeedbackInteraction::create([
|
||||
'feedback_id' => $fb1->id, 'user_id' => $admin->id, 'type' => 'note',
|
||||
'content' => 'Tiếp nhận phản ánh qua Email. Giao cho nhân viên Phạm Thị xử lý.',
|
||||
@@ -321,28 +311,20 @@ class AfterSalesSeeder extends Seeder
|
||||
'feedback_id' => $fb1->id, 'user_id' => $staffA->id, 'type' => 'note',
|
||||
'content' => 'Đã liên hệ khách hàng qua điện thoại. Lên lịch kiểm tra vào thứ Ba tuần sau.',
|
||||
]);
|
||||
|
||||
// FB2: Phân công
|
||||
FeedbackInteraction::create([
|
||||
'feedback_id' => $fb2->id, 'user_id' => $managerCskh->id, 'type' => 'note',
|
||||
'content' => 'Đã gửi báo giá nâng cấp chỗ đậu xe qua email. Chờ khách xác nhận.',
|
||||
]);
|
||||
|
||||
// FB3: Xử lý xong
|
||||
FeedbackInteraction::create([
|
||||
'feedback_id' => $fb3->id, 'user_id' => $staffA->id, 'type' => 'status_change',
|
||||
'content' => 'Kỹ thuật viên đã kiểm tra và thay thế block điều hòa ngày 10/06. Khách hàng xác nhận hoạt động bình thường.',
|
||||
'changes' => ['status' => ['old' => 'processing', 'new' => 'resolved']],
|
||||
]);
|
||||
|
||||
// FB5: Đóng phiếu
|
||||
FeedbackInteraction::create([
|
||||
'feedback_id' => $fb5->id, 'user_id' => $staffB->id, 'type' => 'status_change',
|
||||
'content' => 'Đã thay thế bản lề mới ngày 01/03. Tất cả tủ bếp hoạt động bình thường.',
|
||||
'changes' => ['status' => ['old' => 'processing', 'new' => 'closed']],
|
||||
]);
|
||||
|
||||
// FB6: Đang xử lý + ghi chú khẩn cấp
|
||||
FeedbackInteraction::create([
|
||||
'feedback_id' => $fb6->id, 'user_id' => $staffA->id, 'type' => 'note',
|
||||
'content' => 'Đã cử kỹ thuật viên khẩn cấp đến kiểm tra. Yêu cầu khách không sử dụng ổ cắm cho đến khi sửa xong.',
|
||||
@@ -352,8 +334,6 @@ class AfterSalesSeeder extends Seeder
|
||||
'content' => 'Kỹ thuật viên đã kiểm tra, phát hiện dây điện bị hở. Đang chờ vật tư thay thế.',
|
||||
'changes' => ['status' => ['old' => 'pending', 'new' => 'processing']],
|
||||
]);
|
||||
|
||||
// FB7: Phân công + chuyển phòng ban
|
||||
FeedbackInteraction::create([
|
||||
'feedback_id' => $fb7->id, 'user_id' => $managerCskh->id, 'type' => 'assignment',
|
||||
'content' => 'Chuyển yêu cầu gia hạn hợp đồng sang Phòng Pháp lý.',
|
||||
@@ -364,15 +344,13 @@ class AfterSalesSeeder extends Seeder
|
||||
'content' => 'Đã soạn thảo phụ lục hợp đồng gia hạn. Đang chờ khách hàng ký.',
|
||||
'changes' => ['status' => ['old' => 'processing', 'new' => 'resolved']],
|
||||
]);
|
||||
|
||||
// FB8: Ghi chú
|
||||
FeedbackInteraction::create([
|
||||
'feedback_id' => $fb8->id, 'user_id' => $staffB->id, 'type' => 'note',
|
||||
'content' => 'Đã liên hệ ban quản lý tòa nhà để xác minh thông tin. BQL cho biết sẽ nhắc nhở cư dân tầng trên.',
|
||||
]);
|
||||
|
||||
// ============================================================
|
||||
// 15. TICKET TRANSFER LOGS (2 transfers)
|
||||
// 14. TICKET TRANSFER LOGS
|
||||
// ============================================================
|
||||
TicketTransferLog::create([
|
||||
'feedback_id' => $fb3->id,
|
||||
@@ -390,17 +368,15 @@ class AfterSalesSeeder extends Seeder
|
||||
]);
|
||||
|
||||
// ============================================================
|
||||
// 16. FEEDBACK ATTACHMENTS (6 attachments - public disk)
|
||||
// 15. FEEDBACK ATTACHMENTS
|
||||
// ============================================================
|
||||
$disk = Storage::disk('public');
|
||||
|
||||
// Tạo file mẫu trên public disk
|
||||
$disk->put('feedback-attachments/bao-cao-kiem-tra-dieu-hoa.pdf', '%PDF-1.4 Mẫu báo cáo kiểm tra điều hòa - Demo');
|
||||
$disk->put('feedback-attachments/anh-tran-ro-ri.jpg', str_repeat('x', 1000)); // dummy image
|
||||
$disk->put('feedback-attachments/anh-ban-le-hong.png', str_repeat('y', 1200)); // dummy image
|
||||
$disk->put('feedback-attachments/anh-tran-ro-ri.jpg', str_repeat('x', 1000));
|
||||
$disk->put('feedback-attachments/anh-ban-le-hong.png', str_repeat('y', 1200));
|
||||
$disk->put('feedback-attachments/bao-gia-nang-cap.pdf', '%PDF-1.4 Báo giá nâng cấp chỗ đậu xe - Demo');
|
||||
$disk->put('feedback-attachments/phu-luc-hop-dong.pdf', '%PDF-1.4 Phụ lục hợp đồng gia hạn - Demo');
|
||||
$disk->put('feedback-attachments/anh-o-cam-hu.jpg', str_repeat('z', 800)); // dummy image
|
||||
$disk->put('feedback-attachments/anh-o-cam-hu.jpg', str_repeat('z', 800));
|
||||
|
||||
FeedbackAttachment::create([
|
||||
'uuid' => (string) Str::uuid(),
|
||||
|
||||
@@ -88,7 +88,11 @@ return [
|
||||
'end_date' => 'End Date',
|
||||
'printed_at' => 'Print Date',
|
||||
'signed_status' => 'Signed Status',
|
||||
'contract_category_section' => 'Contract Classification',
|
||||
'contract_info' => 'Contract Information',
|
||||
'representative_info' => 'Representative Information',
|
||||
'representative_desc' => 'Person representing the owner (if any)',
|
||||
'representative' => 'Representative',
|
||||
'feedback_history' => 'Feedback History',
|
||||
'service_type' => 'Service Type',
|
||||
'tab_all' => 'All',
|
||||
|
||||
@@ -32,11 +32,21 @@ return [
|
||||
'liquidated' => 'Liquidated',
|
||||
],
|
||||
|
||||
// Contract Type
|
||||
// Contract Category
|
||||
'contract_category' => [
|
||||
'ownership' => 'Ownership',
|
||||
'business' => 'Business',
|
||||
],
|
||||
'contract_category_label' => 'Contract Category',
|
||||
|
||||
// Contract Type (V2)
|
||||
'contract_type' => [
|
||||
'sale' => 'Sale contract',
|
||||
'lease' => 'Lease contract',
|
||||
'bcc' => 'Business cooperation contract (BCC)',
|
||||
'deposit' => 'Deposit',
|
||||
'purchase' => 'Purchase',
|
||||
'transfer' => 'Transfer',
|
||||
'rental' => 'Rental',
|
||||
'self_business' => 'Self Business',
|
||||
'bcc' => 'Business Cooperation (BCC)',
|
||||
],
|
||||
|
||||
// Labels for Select filters
|
||||
|
||||
@@ -60,4 +60,8 @@ return [
|
||||
'log_export_done' => 'Exported :tables tables, :rows rows',
|
||||
'log_transfer' => ':title transferred from :from to :to',
|
||||
'log_close' => 'Ticket closed: :title',
|
||||
|
||||
// Contract validation
|
||||
'contract_duplicate_title' => 'Product already has active :category contract',
|
||||
'contract_duplicate_body' => 'Product :product already has an active contract of this category with :customer. Please liquidate the existing contract before creating a new one.',
|
||||
];
|
||||
|
||||
@@ -88,7 +88,11 @@ return [
|
||||
'end_date' => 'Ngày kết thúc',
|
||||
'printed_at' => 'Ngày in HĐ',
|
||||
'signed_status' => 'Tình trạng ký',
|
||||
'contract_category_section' => 'Phân loại hợp đồng',
|
||||
'contract_info' => 'Thông tin hợp đồng',
|
||||
'representative_info' => 'Thông tin người đại diện',
|
||||
'representative_desc' => 'Người đại diện thay mặt chủ sở hữu (nếu có)',
|
||||
'representative' => 'Người đại diện',
|
||||
'feedback_history' => 'Lịch sử phản ánh',
|
||||
'service_type' => 'Loại dịch vụ',
|
||||
'tab_all' => 'Tất cả',
|
||||
|
||||
@@ -32,11 +32,21 @@ return [
|
||||
'liquidated' => 'Đã thanh lý',
|
||||
],
|
||||
|
||||
// Contract Type
|
||||
// Contract Category
|
||||
'contract_category' => [
|
||||
'ownership' => 'Sở hữu',
|
||||
'business' => 'Kinh doanh',
|
||||
],
|
||||
'contract_category_label' => 'Phân loại HĐ',
|
||||
|
||||
// Contract Type (V2)
|
||||
'contract_type' => [
|
||||
'sale' => 'HĐ Mua bán',
|
||||
'lease' => 'HĐ Thuê',
|
||||
'bcc' => 'HĐ Hợp tác kinh doanh (BCC)',
|
||||
'deposit' => 'Đặt cọc',
|
||||
'purchase' => 'Mua bán',
|
||||
'transfer' => 'Chuyển nhượng',
|
||||
'rental' => 'Cho thuê',
|
||||
'self_business' => 'Tự doanh',
|
||||
'bcc' => 'Hợp tác KD (BCC)',
|
||||
],
|
||||
|
||||
// Labels cho Select filters
|
||||
|
||||
@@ -60,4 +60,8 @@ return [
|
||||
'log_export_done' => 'Xuất :tables bảng, :rows dòng',
|
||||
'log_transfer' => ':title: chuyển từ :from sang :to',
|
||||
'log_close' => 'Đóng ticket: :title',
|
||||
|
||||
// Contract validation
|
||||
'contract_duplicate_title' => 'Căn hộ đã có HĐ :category active',
|
||||
'contract_duplicate_body' => 'Căn hộ :product đã có HĐ thuộc nhóm này với khách :customer. Vui lòng thanh lý HĐ cũ trước khi tạo mới.',
|
||||
];
|
||||
|
||||
Reference in New Issue
Block a user