phuongtc
887765bbd7
- Departments + cross-department transfer workflow - Role-based closing (staff→resolved, manager→closed) with proof_of_resolution - Private file storage with collection system + temporary signed URLs - Dashboard: resolved tickets table, stats, handler performance bar chart - Spatie RBAC (admin/manager/staff) - Notifications: TicketTransferred, TicketClosed (database + mail) - Pest tests: 8 tests, 21 assertions - Docker production-ready (Dockerfile + compose + entrypoint)
114 lines
4.4 KiB
Markdown
114 lines
4.4 KiB
Markdown
# AfterSales CRM - Tiến độ
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## Trạng thái: Hoàn thành SOP — 8 giai đoạn + bug fix + polish
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Đã test: Tất cả routes HTTP 200, Pest 7/7 tests pass ✓
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Tham chiếu: `SOP_des.md` — Bản đặc tả hệ thống After-Sale CRM
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## Công nghệ
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- Laravel 13.6.0 + Filament 5.6.1 + SQLite
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- PHP 8.3
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- Spatie laravel-permission (RBAC)
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- Pest PHP (testing)
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## Tài khoản test
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| Role | Email | Password |
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|------|-------|----------|
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| admin | admin@minicrm.local | password |
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| manager | manager@minicrm.local | password |
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| staff | staff@minicrm.local | password |
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---
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## ĐÃ HOÀN THÀNH
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### Giai đoạn 1: Mở rộng CSDL
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- [x] Bảng `departments` (id, name, manager_id → users)
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- [x] Bổ sung `feedback`: current_department_id, is_escalated
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- [x] Bảng `ticket_transfer_logs` (feedback_id, from/to department, sender, reason)
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- [x] Nâng cấp `feedback_attachments`: uuid, disk, collection
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- [x] Cài Spatie laravel-permission
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### Giai đoạn 2: Services & Logic
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- [x] `FileService`: upload, validation (jpg/png/pdf/mp4/mov ≤20MB), collection query, temporary URL
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- [x] `TransferService`: transfer department + reason required + notification
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- [x] `ClosingService`: role-gated close + proof_of_resolution check
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- [x] Policies cập nhật dùng Spatie `hasRole()`
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- [x] Custom Rule `RequireProofOfResolution`
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### Giai đoạn 3: Notifications
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- [x] `TicketTransferred` (Database + Mail)
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- [x] `TicketClosed` (Database + Mail)
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### Giai đoạn 4: Filament UI
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- [x] `TransferDepartment` Action trên Edit Feedback (modal: department + reason + attachment)
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- [x] `CloseTicket` Action (visible: admin/manager, status ≠ closed, requires confirmation)
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- [x] InteractionsRelationManager: role-aware status options (staff: no "closed"), department field
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- [x] FeedbackForm: current_department_id, is_escalated, attachment_collection
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### Giai đoạn 5: Dashboard Widgets
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- [x] `ResolvedTicketsWidget`: bảng ticket resolved chờ đóng (manager lọc theo phòng quản lý)
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- [x] `AvgProcessingTimeWidget`: 4 stats (resolved count, avg time, pending, escalated)
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### Giai đoạn 6: Testing
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- [x] Pest cài đặt + 5 test scenarios
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- [x] `ClosingPermissionTest`: 3 tests (staff 403, no evidence 422, with evidence OK)
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- [x] `TransferFlowTest`: 2 tests (success + missing reason)
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### Giai đoạn 7: Seeder
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- [x] 4 departments (CSKH, Kỹ thuật, Kế toán, Pháp lý)
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- [x] 1 ticket_transfer_log mẫu
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- [x] 3 feedback_attachments (2 proof_of_resolution, 1 customer_evidence)
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### Giai đoạn 8: Polish
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- [x] AGENTS.md cập nhật đầy đủ
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### Bug Fix
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- [x] Dashboard widget lọc Manager dùng `Department::where('manager_id')` thay vì `auth()->id()`
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- [x] Migration default disk `private` → `local`
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- [x] File upload trong Interaction/Create/Edit dùng lưu thẳng FeedbackAttachment, không tạo UploadedFile giả
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### PM (Improvements)
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- [x] FeedbackTable: thêm cột Department, Escalated icon, Department filter
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- [x] EditFeedback: validation `proof_of_resolution` khi đổi status sang `closed` từ form
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### PASS 3 — Hoàn thiện SOP
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- [x] `HandlerPerformanceWidget`: biểu đồ bar chart thời gian xử lý trung bình theo từng nhân viên
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- [x] Department_Head: Manager chỉ đóng được ticket phòng mình quản lý (kèm test)
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- [x] Temporary URL tích hợp vào UI: nút "View Attachments" trong Interaction History với download link
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- [x] Cho phép upload attachment trong status_change interaction
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- [x] Docker sẵn sàng production: Dockerfile, docker-compose, entrypoint
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- [x] Migration `notifications` table
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---
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## Database Schema (final)
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```
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products customers customer_product (pivot)
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feedback_channels feedback feedback_interactions
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feedback_attachments feedback_tags feedback_feedback_tag (pivot)
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users departments ticket_transfer_logs
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permissions roles model_has_roles (spatie)
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notifications sessions cache
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```
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## Docker Deployment
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```bash
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cp .env.example .env
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# Edit .env: set APP_URL, optional: switch to MySQL
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docker compose up -d --build
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# Open http://localhost:8080/admin
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```
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## Local Dev
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```bash
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cd /home/phuongtc/vibecode/minicrm
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php artisan migrate:fresh --seed
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php artisan serve
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# Mở http://localhost:8000/admin
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php artisan test # 8 tests, 21 assertions
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```
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## Hướng dẫn cho AI Agent khác
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Xem `AGENTS.md` - chứa đầy đủ cấu trúc thư mục, schema, namespace patterns, workflow, RBAC.
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