phuongtc
887765bbd7
- Departments + cross-department transfer workflow - Role-based closing (staff→resolved, manager→closed) with proof_of_resolution - Private file storage with collection system + temporary signed URLs - Dashboard: resolved tickets table, stats, handler performance bar chart - Spatie RBAC (admin/manager/staff) - Notifications: TicketTransferred, TicketClosed (database + mail) - Pest tests: 8 tests, 21 assertions - Docker production-ready (Dockerfile + compose + entrypoint)
60 lines
2.0 KiB
PHP
60 lines
2.0 KiB
PHP
<?php
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namespace App\Filament\Widgets;
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use App\Models\Department;
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use App\Models\Feedback;
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use Filament\Widgets\StatsOverviewWidget as BaseWidget;
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use Filament\Widgets\StatsOverviewWidget\Stat;
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class AvgProcessingTimeWidget extends BaseWidget
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{
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protected function getStats(): array
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{
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$user = auth()->user();
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$query = Feedback::query()
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->whereNotNull('assigned_to')
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->whereNotNull('updated_at');
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if ($user->hasRole('manager')) {
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$deptIds = Department::where('manager_id', $user->id)->pluck('id');
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$query->whereIn('current_department_id', $deptIds);
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}
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$totalResolved = (clone $query)->whereIn('status', ['resolved', 'closed'])->count();
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$avgMinutes = (clone $query)
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->whereIn('status', ['resolved', 'closed'])
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->selectRaw('AVG(strftime("%s", updated_at) - strftime("%s", created_at)) / 60 as avg_minutes')
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->value('avg_minutes');
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$totalPending = (clone $query)->whereNotIn('status', ['resolved', 'closed'])->count();
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$escalatedCount = (clone $query)->where('is_escalated', true)->count();
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return [
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Stat::make('Resolved Tickets', (string) $totalResolved)
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->description('Total resolved/closed tickets')
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->color('success'),
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Stat::make('Avg Processing Time', $avgMinutes ? round($avgMinutes) . ' min' : 'N/A')
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->description('Average time from creation to resolution')
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->color('warning'),
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Stat::make('Pending Tickets', (string) $totalPending)
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->description('Still in progress')
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->color('danger'),
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Stat::make('Escalated', (string) $escalatedCount)
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->description('Tickets marked as escalated')
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->color('gray'),
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];
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}
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public static function canView(): bool
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{
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return auth()->user()?->hasRole(['admin', 'manager']) ?? false;
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}
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}
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