minicrm/app/Models/Feedback.php

<?php

namespace App\Models;

use Illuminate\Database\Eloquent\Attributes\Fillable;
use Illuminate\Database\Eloquent\Model;
use Illuminate\Database\Eloquent\Relations\BelongsTo;
use Illuminate\Database\Eloquent\Relations\BelongsToMany;
use Illuminate\Database\Eloquent\Relations\HasMany;

#[Fillable(['customer_id', 'customer_product_id', 'feedback_channel_id', 'assigned_to', 'title', 'content', 'status', 'current_department_id', 'is_escalated'])]
class Feedback extends Model
{
    public function customer(): BelongsTo
    {
        return $this->belongsTo(Customer::class);
    }

    public function customerProduct(): BelongsTo
    {
        return $this->belongsTo(CustomerProduct::class, 'customer_product_id');
    }

    public function feedbackChannel(): BelongsTo
    {
        return $this->belongsTo(FeedbackChannel::class);
    }

    public function assignedTo(): BelongsTo
    {
        return $this->belongsTo(User::class, 'assigned_to');
    }

    public function currentDepartment(): BelongsTo
    {
        return $this->belongsTo(Department::class, 'current_department_id');
    }

    public function transferLogs(): HasMany
    {
        return $this->hasMany(TicketTransferLog::class);
    }

    public function interactions(): HasMany
    {
        return $this->hasMany(FeedbackInteraction::class)->latest();
    }

    public function attachments(): HasMany
    {
        return $this->hasMany(FeedbackAttachment::class);
    }

    public function tags(): BelongsToMany
    {
        return $this->belongsToMany(FeedbackTag::class, 'feedback_feedback_tag');
    }
}