260 lines
12 KiB
PHP
260 lines
12 KiB
PHP
<?php
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namespace App\Filament\Resources\Feedback\RelationManagers;
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use App\Models\Department;
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use App\Models\FeedbackInteraction;
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use App\Models\User;
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use App\Services\ClosingService;
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use App\Services\FileService;
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use Filament\Actions\Action;
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use Filament\Actions\CreateAction;
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use Illuminate\Support\Facades\Storage;
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use Filament\Forms\Components\FileUpload;
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use Filament\Forms\Components\RichEditor;
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use Filament\Forms\Components\Select;
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use Filament\Forms\Components\TextInput;
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use Filament\Notifications\Notification;
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use Filament\Resources\RelationManagers\RelationManager;
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use Filament\Schemas\Schema;
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use Filament\Tables\Columns\TextColumn;
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use Filament\Tables\Table;
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use Illuminate\Support\Facades\App;
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use Illuminate\Validation\ValidationException;
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use Symfony\Component\HttpKernel\Exception\HttpException;
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class InteractionsRelationManager extends RelationManager
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{
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protected static string $relationship = 'interactions';
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protected static ?string $title = 'feedback.interaction_history';
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public function form(Schema $schema): Schema
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{
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return $schema
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->components([
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Select::make('type')
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->options([
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'note' => __('feedback.interaction_type_note'),
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'status_change' => __('feedback.interaction_type_status_change'),
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'assignment' => __('feedback.interaction_type_assignment'),
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])
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->default('note')
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->required()
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->live(),
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TextInput::make('title')
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->maxLength(255)
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->visible(fn ($get): bool => $get('type') === 'note'),
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RichEditor::make('content')
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->required()
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->columnSpanFull(),
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Select::make('new_status')
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->label(__('app.new_status'))
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->options(fn (): array => auth()->user()->hasPermissionTo('close-ticket')
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? ['pending' => __('app.status_pending'), 'processing' => __('app.status_processing'), 'resolved' => __('app.status_resolved'), 'closed' => __('app.status_closed')]
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: ['pending' => __('app.status_pending'), 'processing' => __('app.status_processing'), 'resolved' => __('app.status_resolved')],
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)
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->visible(fn ($get): bool => $get('type') === 'status_change'),
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Select::make('new_assignee')
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->label(__('app.assign_to'))
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->options(User::pluck('name', 'id')->toArray())
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->searchable()
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->visible(fn ($get): bool => $get('type') === 'assignment'),
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Select::make('department_id')
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->label(__('app.target_department'))
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->options(Department::pluck('name', 'id')->toArray())
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->searchable()
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->nullable()
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->visible(fn ($get): bool => $get('type') === 'assignment'),
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FileUpload::make('attachments')
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->label(__('app.attachments'))
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->multiple()
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->disk('local')
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->directory('feedback-attachments')
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->columnSpanFull(),
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]);
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}
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public function table(Table $table): Table
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{
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return $table
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->recordTitleAttribute('content')
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->columns([
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TextColumn::make('created_at')
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->dateTime('d/m/Y H:i')
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->sortable(),
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TextColumn::make('user.name')
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->label(__('app.by')),
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TextColumn::make('type')
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->badge()
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->formatStateUsing(fn (string $state): string => match ($state) {
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'note' => __('feedback.interaction_type_note'),
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'status_change' => __('feedback.interaction_type_status_change'),
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'assignment' => __('feedback.interaction_type_assignment'),
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default => $state,
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})
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->color(fn (string $state): string => match ($state) {
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'note' => 'gray',
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'status_change' => 'info',
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'assignment' => 'warning',
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default => 'gray',
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}),
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TextColumn::make('content')
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->html()
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->limit(80)
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->wrap(),
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TextColumn::make('changes')
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->label(__('app.details'))
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->formatStateUsing(function (?array $state): string {
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if (! $state) return '';
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$lines = [];
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foreach ($state as $field => $values) {
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if (is_array($values)) {
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$lines[] = "<b>{$field}</b>: {$values['old']} → {$values['new']}";
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}
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}
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return implode('<br>', $lines);
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})
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->html(),
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TextColumn::make('attachments_count')
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->label(__('app.files'))
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->counts('attachments')
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->badge()
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->color(fn (int $state): string => $state > 0 ? 'primary' : 'gray'),
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])
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->defaultSort('created_at', 'desc')
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->recordActions([
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Action::make('viewAttachments')
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->label(__('feedback.view_attachments'))
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->icon('heroicon-o-paper-clip')
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->modalHeading(__('app.attachments'))
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->modalContent(function (FeedbackInteraction $record): \Illuminate\Contracts\View\View {
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$fileService = App::make(FileService::class);
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$attachments = $record->attachments;
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$links = $attachments->map(function ($a) use ($fileService) {
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return [
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'name' => $a->name,
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'url' => $fileService->getTemporaryUrl($a, 60),
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'size' => $a->size ? round($a->size / 1024, 1) . ' KB' : 'N/A',
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'collection' => $a->collection,
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'mime_type' => $a->mime_type,
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];
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});
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return view('filament.resources.feedback.attachment-links', [
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'links' => $links,
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]);
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})
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->visible(fn (FeedbackInteraction $record): bool => $record->attachments()->count() > 0),
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])
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->headerActions([
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CreateAction::make()
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->label(__('feedback.add_interaction'))
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->icon('heroicon-o-plus')
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->mutateFormDataUsing(function (array $data, $livewire): array {
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$data['user_id'] = auth()->id();
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$data['feedback_id'] = $livewire->getOwnerRecord()->id;
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if ($data['type'] === 'status_change' && isset($data['new_status'])) {
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$feedback = $livewire->getOwnerRecord();
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if ($data['new_status'] === 'closed') {
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$this->handleClosingViaService($feedback, auth()->user(), $data);
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}
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$data['changes'] = [
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'status' => ['old' => $feedback->status, 'new' => $data['new_status']],
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];
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$feedback->update(['status' => $data['new_status']]);
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unset($data['new_status']);
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}
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if ($data['type'] === 'assignment' && isset($data['new_assignee'])) {
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$feedback = $livewire->getOwnerRecord();
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$oldAssignee = $feedback->assignedTo?->name ?? __('app.unassigned');
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$newAssignee = User::find($data['new_assignee'])?->name ?? __('app.widget_unknown');
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$data['changes'] = [
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'assignment' => ['old' => $oldAssignee, 'new' => $newAssignee],
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];
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$update = ['assigned_to' => $data['new_assignee']];
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if (! empty($data['department_id'])) {
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$update['current_department_id'] = $data['department_id'];
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$dept = Department::find($data['department_id']);
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$data['changes']['department'] = [
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'old' => $feedback->currentDepartment?->name ?? 'N/A',
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'new' => $dept?->name ?? 'N/A',
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];
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}
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$feedback->update($update);
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unset($data['new_assignee'], $data['department_id']);
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}
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$data['_attachments'] = $data['attachments'] ?? [];
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unset($data['attachments'], $data['title']);
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return $data;
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})
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->after(function (FeedbackInteraction $record, array $data): void {
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$attachments = $data['_attachments'] ?? [];
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if (! empty($attachments)) {
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$disk = Storage::disk('local');
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foreach ($attachments as $path) {
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$record->attachments()->create([
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'uuid' => (string) \Illuminate\Support\Str::uuid(),
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'feedback_id' => $record->feedback_id,
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'user_id' => auth()->id(),
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'name' => basename($path),
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'path' => $path,
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'disk' => 'local',
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'collection' => 'general',
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'mime_type' => $disk->mimeType($path),
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'size' => $disk->size($path),
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]);
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}
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}
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if ($record->type === 'assignment') {
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Notification::make()
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->title(__('feedback.assigned_successfully'))
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->success()
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->send();
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}
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if ($record->type === 'status_change') {
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Notification::make()
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->title(__('feedback.status_updated'))
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->success()
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->send();
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}
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}),
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]);
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}
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protected function handleClosingViaService($feedback, $actor, array &$data): void
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{
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try {
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$closingService = App::make(ClosingService::class);
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$closingService->close($feedback, $actor);
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} catch (HttpException $e) {
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Notification::make()
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->title($e->getMessage())
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->danger()
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->send();
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unset($data['new_status']);
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throw new \Filament\Exceptions\SilentActionException;
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} catch (ValidationException $e) {
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Notification::make()
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->title(collect($e->errors())->flatten()->first())
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->danger()
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->send();
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unset($data['new_status']);
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throw new \Filament\Exceptions\SilentActionException;
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}
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}
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}
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