58 lines
2.6 KiB
PHP
58 lines
2.6 KiB
PHP
<?php
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return [
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// ClosingService
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'already_closed' => 'This ticket has already been closed.',
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'close_permission_denied' => 'Only department managers can close tickets.',
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'close_department_only' => 'You can only close tickets in your managed department.',
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'proof_required' => 'Proof of resolution is required to complete the process.',
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'already_resolved' => 'This ticket has already been resolved or closed.',
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// TransferService
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'transfer_reason_required' => 'Please enter a transfer reason.',
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// FileService
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'file_type_not_allowed' => 'File type :type is not allowed. Allowed: jpg, png, pdf, mp4, mov.',
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'file_size_exceeds' => 'File size exceeds :max KB.',
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'file_upload_failed' => 'File upload failed. Please check the file and try again.',
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'file_too_large' => 'File is too large. Maximum size is :max MB.',
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'file_invalid_type' => 'Invalid file type. Only accept: jpg, png, pdf, mp4, mov.',
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// EditFeedback page
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'transfer_department' => 'Transfer Department',
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'target_department' => 'Target Department',
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'assign_to_optional' => 'Assign To (optional)',
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'reason' => 'Reason',
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'transferred_successfully' => 'Transferred successfully',
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'close_ticket' => 'Close Ticket',
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'close_confirm' => 'Are you sure you want to close this ticket? This action CANNOT be undone.',
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'close_submit' => 'Close',
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'closed_successfully' => 'Ticket closed successfully',
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// InteractionsRelationManager
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'interaction_history' => 'Interaction History',
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'interaction_type_note' => 'Note',
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'interaction_type_status_change' => 'Status Change',
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'interaction_type_assignment' => 'Assignment / Forward',
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'view_attachments' => 'View Attachments',
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'add_interaction' => 'Add Interaction',
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'assigned_successfully' => 'Feedback assigned successfully',
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'status_updated' => 'Status updated successfully',
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// Notifications
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'notif_ticket_closed_subject' => 'Ticket #:id has been closed',
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'notif_ticket_closed_ticket' => 'Ticket: :title',
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'notif_ticket_closed_by' => 'Closed by: :name',
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'notif_view_ticket' => 'View Ticket',
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'notif_ticket_closed_message' => 'Ticket #:id ":title" has been closed by :actor.',
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'notif_ticket_transferred_subject' => 'Ticket #:id has been transferred to your department',
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'notif_ticket_transferred_by' => 'Transferred by: :name',
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'notif_ticket_transferred_reason' => 'Reason: :reason',
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'notif_ticket_transferred_message' => 'Ticket #:id ":title" has been transferred to your department by :sender.',
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// CreateFeedback
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'created_via' => 'Feedback created via :channel',
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'unknown_channel' => 'unknown channel',
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];
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