phuongtc
887765bbd7
- Departments + cross-department transfer workflow - Role-based closing (staff→resolved, manager→closed) with proof_of_resolution - Private file storage with collection system + temporary signed URLs - Dashboard: resolved tickets table, stats, handler performance bar chart - Spatie RBAC (admin/manager/staff) - Notifications: TicketTransferred, TicketClosed (database + mail) - Pest tests: 8 tests, 21 assertions - Docker production-ready (Dockerfile + compose + entrypoint)
32 lines
797 B
PHP
32 lines
797 B
PHP
<?php
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namespace App\Models;
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use Illuminate\Database\Eloquent\Attributes\Fillable;
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use Illuminate\Database\Eloquent\Model;
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use Illuminate\Database\Eloquent\Relations\BelongsTo;
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#[Fillable(['feedback_id', 'from_department_id', 'to_department_id', 'sender_id', 'reason'])]
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class TicketTransferLog extends Model
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{
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public function feedback(): BelongsTo
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{
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return $this->belongsTo(Feedback::class);
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}
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public function fromDepartment(): BelongsTo
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{
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return $this->belongsTo(Department::class, 'from_department_id');
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}
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public function toDepartment(): BelongsTo
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{
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return $this->belongsTo(Department::class, 'to_department_id');
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}
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public function sender(): BelongsTo
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{
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return $this->belongsTo(User::class, 'sender_id');
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}
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}
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