phuongtc
887765bbd7
- Departments + cross-department transfer workflow - Role-based closing (staff→resolved, manager→closed) with proof_of_resolution - Private file storage with collection system + temporary signed URLs - Dashboard: resolved tickets table, stats, handler performance bar chart - Spatie RBAC (admin/manager/staff) - Notifications: TicketTransferred, TicketClosed (database + mail) - Pest tests: 8 tests, 21 assertions - Docker production-ready (Dockerfile + compose + entrypoint)
262 lines
12 KiB
PHP
262 lines
12 KiB
PHP
<?php
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namespace Database\Seeders;
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use App\Models\Customer;
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use App\Models\Department;
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use App\Models\Feedback;
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use App\Models\FeedbackChannel;
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use App\Models\Product;
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use App\Models\User;
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use Illuminate\Database\Seeder;
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use Spatie\Permission\Models\Role;
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class AfterSalesSeeder extends Seeder
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{
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public function run(): void
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{
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Role::create(['name' => 'admin']);
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Role::create(['name' => 'manager']);
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Role::create(['name' => 'staff']);
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$admin = User::create([
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'name' => 'Admin',
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'email' => 'admin@minicrm.local',
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'password' => bcrypt('password'),
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'role' => 'admin',
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]);
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$admin->assignRole('admin');
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$manager = User::create([
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'name' => 'Manager',
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'email' => 'manager@minicrm.local',
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'password' => bcrypt('password'),
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'role' => 'manager',
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]);
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$manager->assignRole('manager');
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$staff = User::create([
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'name' => 'Staff',
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'email' => 'staff@minicrm.local',
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'password' => bcrypt('password'),
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'role' => 'staff',
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]);
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$staff->assignRole('staff');
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$depCskh = Department::create(['name' => 'Phòng CSKH', 'manager_id' => $manager->id]);
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$depKythuat = Department::create(['name' => 'Phòng Kỹ thuật', 'manager_id' => $admin->id]);
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$depKetoan = Department::create(['name' => 'Phòng Kế toán', 'manager_id' => null]);
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$depPhaply = Department::create(['name' => 'Phòng Pháp lý', 'manager_id' => null]);
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$channels = [
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['name' => 'Email', 'slug' => 'email', 'icon' => 'heroicon-o-envelope'],
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['name' => 'Zalo', 'slug' => 'zalo', 'icon' => 'heroicon-o-chat-bubble-left'],
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['name' => 'Phone', 'slug' => 'phone', 'icon' => 'heroicon-o-phone'],
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['name' => 'Document', 'slug' => 'document', 'icon' => 'heroicon-o-document-text'],
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['name' => 'In Person', 'slug' => 'in-person', 'icon' => 'heroicon-o-user'],
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];
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foreach ($channels as $channel) {
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FeedbackChannel::create($channel);
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}
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$products = [
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['name' => 'Sunrise Apartment A1', 'description' => 'Luxury apartment in District 1, 3 bedrooms, river view', 'status' => 'active'],
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['name' => 'Sunrise Apartment A2', 'description' => 'Premium apartment in District 1, 2 bedrooms, city view', 'status' => 'active'],
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['name' => 'Green Valley Villa', 'description' => 'Standalone villa with private garden and pool', 'status' => 'active'],
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['name' => 'Ocean Tower Office', 'description' => 'High-end office space in central business district', 'status' => 'sold_out'],
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['name' => 'Park Hill Townhouse', 'description' => 'Modern townhouse near the park, 4 bedrooms', 'status' => 'inactive'],
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];
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foreach ($products as $product) {
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Product::create($product);
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}
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$customers = [
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['name' => 'Nguyen Van A', 'email' => 'nguyenvana@example.com', 'phone' => '0909123456', 'address' => 'Hanoi'],
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['name' => 'Tran Thi B', 'email' => 'tranthib@example.com', 'phone' => '0918234567', 'address' => 'Ho Chi Minh City'],
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['name' => 'Le Van C', 'email' => 'levanc@example.com', 'phone' => '0927345678', 'address' => 'Da Nang'],
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['name' => 'Pham Thi D', 'email' => 'phamthid@example.com', 'phone' => '0936456789', 'address' => 'Can Tho'],
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];
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foreach ($customers as $customerData) {
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Customer::create($customerData);
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}
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$customers = Customer::all();
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$products = Product::where('status', 'active')->get();
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$channels = FeedbackChannel::all();
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$customers[0]->products()->attach($products[0]->id, ['purchase_date' => '2024-01-15']);
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$customers[0]->products()->attach($products[1]->id, ['purchase_date' => '2024-06-01']);
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$customers[1]->products()->attach($products[0]->id, ['purchase_date' => '2024-03-20']);
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$customers[2]->products()->attach($products[2]->id, ['purchase_date' => '2024-09-10']);
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$customers[3]->products()->attach($products[1]->id, ['purchase_date' => '2025-01-05']);
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$customers[3]->products()->attach($products[2]->id, ['purchase_date' => '2025-02-15']);
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$customerProduct1 = \App\Models\CustomerProduct::where('customer_id', $customers[0]->id)->where('product_id', $products[0]->id)->first();
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$customerProduct2 = \App\Models\CustomerProduct::where('customer_id', $customers[0]->id)->where('product_id', $products[1]->id)->first();
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$customerProduct3 = \App\Models\CustomerProduct::where('customer_id', $customers[1]->id)->where('product_id', $products[0]->id)->first();
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$feedbacks = [
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[
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'customer_id' => $customers[0]->id,
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'customer_product_id' => $customerProduct1->id,
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'feedback_channel_id' => $channels->firstWhere('slug', 'email')->id,
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'title' => 'Leaking ceiling in living room',
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'content' => 'I noticed water stains on the ceiling of the living room after heavy rain. Please send someone to inspect and fix.',
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'status' => 'pending',
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'assigned_to' => $staff->id,
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'current_department_id' => $depCskh->id,
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],
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[
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'customer_id' => $customers[0]->id,
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'customer_product_id' => $customerProduct2->id,
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'feedback_channel_id' => $channels->firstWhere('slug', 'phone')->id,
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'title' => 'Request for parking slot upgrade',
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'content' => 'I would like to upgrade from one parking slot to two. Please advise on availability and pricing.',
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'status' => 'processing',
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'assigned_to' => $manager->id,
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'current_department_id' => $depCskh->id,
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],
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[
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'customer_id' => $customers[1]->id,
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'customer_product_id' => $customerProduct3->id,
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'feedback_channel_id' => $channels->firstWhere('slug', 'zalo')->id,
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'title' => 'AC not cooling properly',
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'content' => 'The air conditioner in the master bedroom is making loud noises and not cooling effectively.',
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'status' => 'resolved',
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'assigned_to' => $staff->id,
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'current_department_id' => $depKythuat->id,
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],
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[
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'customer_id' => $customers[2]->id,
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'customer_product_id' => null,
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'feedback_channel_id' => $channels->firstWhere('slug', 'document')->id,
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'title' => 'General feedback on community services',
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'content' => 'I suggest improving the garbage collection schedule to twice a day instead of once. Also, the security guard shift changes could be more organized.',
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'status' => 'pending',
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'assigned_to' => null,
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'current_department_id' => $depCskh->id,
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],
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[
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'customer_id' => $customers[3]->id,
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'customer_product_id' => \App\Models\CustomerProduct::where('customer_id', $customers[3]->id)->where('product_id', $products[1]->id)->first()->id,
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'feedback_channel_id' => $channels->firstWhere('slug', 'email')->id,
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'title' => 'Kitchen cabinet hinge broken',
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'content' => 'One of the kitchen cabinet hinges is broken. It is still under warranty, please arrange replacement.',
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'status' => 'closed',
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'assigned_to' => $staff->id,
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'current_department_id' => $depKythuat->id,
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],
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];
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foreach ($feedbacks as $feedback) {
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Feedback::create($feedback);
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}
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$tags = [
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['name' => 'Leaking', 'slug' => 'leaking', 'color' => '#3b82f6'],
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['name' => 'Electrical', 'slug' => 'electrical', 'color' => '#f59e0b'],
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['name' => 'Warranty', 'slug' => 'warranty', 'color' => '#10b981'],
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['name' => 'Maintenance', 'slug' => 'maintenance', 'color' => '#8b5cf6'],
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['name' => 'Service Request', 'slug' => 'service-request', 'color' => '#ec4899'],
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];
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foreach ($tags as $tag) {
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\App\Models\FeedbackTag::create($tag);
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}
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$allFeedback = Feedback::all();
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$allTags = \App\Models\FeedbackTag::all();
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$allFeedback[0]->tags()->attach([$allTags[0]->id, $allTags[3]->id]);
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$allFeedback[1]->tags()->attach([$allTags[4]->id]);
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$allFeedback[2]->tags()->attach([$allTags[1]->id, $allTags[2]->id]);
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$allFeedback[3]->tags()->attach([$allTags[3]->id]);
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$allFeedback[4]->tags()->attach([$allTags[2]->id, $allTags[3]->id]);
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\App\Models\FeedbackInteraction::create([
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'feedback_id' => $allFeedback[0]->id,
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'user_id' => $admin->id,
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'type' => 'note',
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'content' => 'Feedback received via Email. Assigned to Staff for initial handling.',
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'changes' => ['status' => ['old' => null, 'new' => 'pending']],
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]);
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\App\Models\FeedbackInteraction::create([
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'feedback_id' => $allFeedback[0]->id,
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'user_id' => $staff->id,
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'type' => 'note',
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'content' => 'Contacted customer via phone. Scheduled inspection for next Tuesday. Customer agreed.',
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]);
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\App\Models\FeedbackInteraction::create([
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'feedback_id' => $allFeedback[2]->id,
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'user_id' => $staff->id,
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'type' => 'status_change',
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'content' => 'Technician visited site on 2024-06-10. AC repaired. Customer confirmed cooling is now normal.',
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'changes' => ['status' => ['old' => 'processing', 'new' => 'resolved']],
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]);
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\App\Models\FeedbackInteraction::create([
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'feedback_id' => $allFeedback[1]->id,
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'user_id' => $manager->id,
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'type' => 'note',
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'content' => 'Parking upgrade available. Sent quotation via email. Waiting for customer confirmation.',
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]);
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\App\Models\FeedbackInteraction::create([
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'feedback_id' => $allFeedback[4]->id,
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'user_id' => $staff->id,
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'type' => 'status_change',
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'content' => 'Replacement hinge installed on 2025-03-01. All kitchen cabinets now working properly.',
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'changes' => ['status' => ['old' => 'processing', 'new' => 'closed']],
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]);
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\App\Models\TicketTransferLog::create([
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'feedback_id' => $allFeedback[2]->id,
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'from_department_id' => $depCskh->id,
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'to_department_id' => $depKythuat->id,
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'sender_id' => $manager->id,
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'reason' => 'Vấn đề kỹ thuật về điều hòa, cần Phòng Kỹ thuật kiểm tra và xử lý.',
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]);
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\App\Models\FeedbackAttachment::create([
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'uuid' => \Illuminate\Support\Str::uuid(),
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'feedback_id' => $allFeedback[2]->id,
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'user_id' => $staff->id,
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'name' => 'ac_repair_report.pdf',
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'path' => 'feedback-attachments/ac_repair_report.pdf',
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'disk' => 'local',
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'collection' => 'proof_of_resolution',
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'mime_type' => 'application/pdf',
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'size' => 204800,
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]);
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\App\Models\FeedbackAttachment::create([
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'uuid' => \Illuminate\Support\Str::uuid(),
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'feedback_id' => $allFeedback[0]->id,
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'user_id' => $staff->id,
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'name' => 'ceiling_photo.jpg',
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'path' => 'feedback-attachments/ceiling_photo.jpg',
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'disk' => 'local',
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'collection' => 'customer_evidence',
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'mime_type' => 'image/jpeg',
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'size' => 512000,
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]);
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\App\Models\FeedbackAttachment::create([
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'uuid' => \Illuminate\Support\Str::uuid(),
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'feedback_id' => $allFeedback[4]->id,
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'user_id' => $staff->id,
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'name' => 'replaced_hinge_photo.png',
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'path' => 'feedback-attachments/replaced_hinge_photo.png',
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'disk' => 'local',
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'collection' => 'proof_of_resolution',
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'mime_type' => 'image/png',
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'size' => 307200,
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]);
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}
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}
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